Download Aspire Acer One SERVICEGUIDE

Aspire Acer One
SERVICEGUIDE
Revision History
Refer to the table below for the updates made to this service guide.
Date
Version
06-11-2015
First Release
06-18-2015
Ver. 1.02
Chapter
Updates
3
update screw torque
Service guide files and updates are available on the ACER/CSD Website. For more
information, go to http://csd.acer.com.tw.
Disclaimer
The information in this guide is subject to change without notice.
There are no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any
particular purpose. The software described in this manual is sold or licensed "as is". Should
the programs prove defective following their purchase, the buyer (not the manufacturer,
distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the software.
Copyright
© 2012 by Acer Incorporated. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer
Incorporated.
Conventions
The following conventions are used in this manual:
!
WARNING:
Indicates a potential for personal injury.
!
CAUTION:
Indicates a potential loss of data or damage to equipment.
+
IMPORTANT:
Indicates information that is important to know for the proper completion of a
procedure, choice of an option, or completing a task.
The following typographical conventions are used in this document:
Book titles, directory names, file names, path names, and program/process names are shown in
italics.
Example:
the DRS5 User's Guide
/usr/local/bin/fd
ii
the /TPH15spool_M program
Computer output (text that represents information displayed on a computer screen, such as
menus, prompts, responses to input, and error messages) are shown in constant width.
Example:
[01] The server has been stopped
User input (text that represents information entered by a computer user, such as command
names, option letters, and words) are shown in constant width bold.
Variables contained within user input are shown in angle brackets (< >).
Example:
At the prompt, type run <file name> -m
Keyboard keys are shown in bold italics.
Example:
After entering the data, press Enter.
General information
0
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic configuration
for Acer’s global product offering. To better fit local market requirements and enhance product
competitiveness, your regional office may have decided to extend the functionality of a
machine (such as add-on cards, modems, or extra memory capabilities). These localized
features are not covered in this generic service guide. In such cases, contact your regional
offices or the responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on your regional
Web or channel. If, for whatever reason, a part number change is made, it may not be noted
in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part number code
than those given in the FRU list in this service guide. You must use the list provided by your
regional Acer office to order FRU parts for repair and service of customer machines.
iii
iv
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
CHAPTER 2
System Utilities
BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
v
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
CHAPTER 3
Machine Maintenance
Machine Disassembly and Replacement. . . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Replacement Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . 3-8
Removing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . 3-13
Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-27
Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Replacing the Camera Module . . . . . . . . . . . . . . . . . . . . . . 3-43
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
vi
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Internal Speaker Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
CHAPTER 5
Jumper and Connector Locations
Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3
CHAPTER 6
FRU List
Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4
Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . 6-8
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
CHAPTER 7
Test Compatible Components
Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4
vii
Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
CHAPTER 8
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
viii
CHAPTER 1
Hardware Specifications
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Storage Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Power Adapter and Battery. . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Special Keys and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Touch Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Notebook Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Pad Cover View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Pad Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Pad Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Pad Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Pad Left/Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Dock Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
Dock Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11
Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12
Windows Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13
Hotkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14
Specification Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
1-2
Hardware Specifications and Configurations
Features
0
The following is a brief summary of the computer’s many features:
Operating System
0
Microsoft® Windows® 8.1
Platform
0
Intel® Atom Z3735G quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization
Technology, 2.2 W, system on chip)
Intel® Atom Z3735F quad-core processor(1.33GHz up to 1.83GHz Intel® Virtualization
Technology, 2.2 W, system on chip
System Memory
0
1 GB/ 2 GBytes LPDDRIIIL On-board SDRAM
1600 MHz
Display
0
10.1" HD 1280 x 800 resolution, high-brightness (350nit) LED-backlight Glare TFT LCD
Total solution model with touch screen panel
16:10 aspect ratio
30ms response time
Graphics
0
Intel® HD Graphics (Bay Trail-CR) with 64MB dedicated system memory, supporting
Microsoft® DirectX® 11.0, Shader Model 5.0, OpenGL® 3.0, OpenGL® ES 2.0, OpenCL™ 1.2
Dual independent display support
16.7 million colors
External resolution/refresh rate: HDMI® port up to 1280 x 800 at 60 Hz
HDMI® (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content
Protection) support
MPEG-2/DVD decoding
WMV10 (VC-1) and H.264 (AVC) decoding
Storage Subsystem
0
Embedded Flash Drive (EFD)
0
On-board flash EMMC
32GB
Hardware Specifications and Configurations
1-3
Card reader
0
Micro SD Card reader
Push-Push type
Communication
0
Webcam
0
2.0 Mega pixel fixed-focus front-facing Acer Crystal Eye HD webcam
1920 x 1080 resolution
1080p Full HD audio/video recording
Acer Video Conference Manager software with Video Quality Enhancement (VQE) technology,
supporting online video calls
Wireless and networking
0
WiFi:
IEEE 802.11 b/g/n 1X1
WPAN:
Bluetooth® 4.0
Privacy Control
0
Firmware Trusted Platform Module (fTPM)
BIOS user, supervisor password
Dimensions and Weight
0
Dimensions
0
Pad: 258(L) x 178.5(W) x10.9(H) mm
Pad+Dock(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm
Pad+Dock+HDD(hinge closed): 258(L) x 193.8(W) x 25.8(H) mm
Weight
0
Pad: 630 g (1.39 lbs.)
Pad+Dock+HDD: 1230 g (2.71 lbs.)
Power Adapter and Battery
0
Power adapter
0
10 W AC adapter:
5V/2A
1-4
Hardware Specifications and Configurations
Battery
0
Acer PowerSmart long-life battery, supporting up to 1,000 charge cycles
30 Whr 8400mAh 2-cell Li-polymer battery pack
Special Keys and Controls
0
Keyboard
0
82-key US layout keyboard
83-key UK layout keyboard
86-key Japanese layout keyboard
Media keys
0
Volume controls: up/down
Touch Panel
0
Capacitive, 5-point multitouch
Supported by total solution LCD module
10.1 inches diagonal active screen size
Single and multi finger input method
I/O Ports
0
1 Micro SD card slot
1 Micro USB 2.0 port on pad
1 docking connector
1 Micro HDMI® port
1 Headphone/speaker jack
1 DC-in connector
1 USB 2.0 port on docking
Hardware Specifications and Configurations
1-5
Notebook Tour
0
This section provides an overview of the features and functions of the notebook.
Pad Cover View
Figure 1-1.
0
Pad Front View
Table 1-1. Pad Front View
No
1-6
Icon
Item
Description
1
Webcam
Web camera for video communication.
2
Speakers
Delivers stereo audio output.
Hardware Specifications and Configurations
Pad Front View
Figure 1-2.
0
Pad Front View
Table 1-2. Pad Front View
No
Icon
Item
Description
1
Webcam
Web camera for video communication.
2
Home Button
Press to go directly to the Windows Home
screen.
Pad Top View
Hardware Specifications and Configurations
0
1-7
Figure 1-3.
Pad Front View
Table 1-3. Pad Front View
No
Icon
Item
Description
1
Volume control key
Adjusts the system volume.
2
Power button
Press to turn the computer on; press again to
place the computer in Sleep mode. Press and
hold to turn the computer off.
Pad Bottom View
Figure 1-4.
0
Pad Bottom View
Table 1-4. Pad Bottom View
No
Icon
Item
Description
1
Keyboard connector
Connects to the keyboard
2
Keyboard hook slots
Fasten to the keyboard
NOTE:
NOTE:
Display orientation may be fixed when apps designed for a specific orientation are
running. These include games and other full-screen apps.
When making video calls, you should always hold the tablet in landscape orientation.
1-8
Hardware Specifications and Configurations
Pad Left/Right Views
Figure 1-5.
0
Pad Left/Right Views
Table 1-5. Pad Left/Right Views
No
Icon
Item
Description
1
Microphone
Internal microphone for sound recording.
2
Headset/speaker jack
Connects to audio devices (e.g., speakers, headphones)
or a headset with microphone.
3
Micro HDMI
Supports high-definition digital video connections.
4
MicroSD card slot
Insert a microSD card into this slot.
5
Micro USB
Connects to USB devices. A micro USB to USB adapter
is needed to connect to USB devices.
When using a USB port, it is recommended to plug in the
power adapter.
6
Power button
Press to turn the computer on; press again to place the
computer in Sleep mode. Press and hold to turn the
computer off.
Hardware Specifications and Configurations
1-9
LED Indicators
0
The computer has an easy-to-read battery status indicator on the pad. The following indicator
is visible even when the computer hinge is closed.
Table 1-6.
LED Indicators
LED color
State
Description
Blue
Steady
The computer is fully charged and plugged in.
Amber
Steady
The computer is charging and plugged in.
Amber
Blinking
The battery is critically low or abnormal battery
situation.
Off
The computer is off.
Dock Top View
Figure 1-6.
0
Dock Top View
Table 1-7. Dock Top View
No
1
1-10
Icon
Item
Keyboard
Description
For entering data into your computer.
Hardware Specifications and Configurations
Table 1-7. Dock Top View
No
Icon
Item
Description
2
Touchpad
Touch-sensitive pointing device.
The touchpad and selection buttons form a single
surface.
Press down firmly on the touchpad surface to perform
a left click.
Press down firmly on the lower right corner to perform
a right click.
Swipe the right-hand edge of the touchpad inward to
access the charms.
3
Keyboard hooks
Fastens to the computer.
4
Keyboard connector
Connects to the computer.
Dock Right View
Figure 1-7.
0
Dock Right View
Table 1-8. Dock Right View
No
1
Icon
Item
USB port
Hardware Specifications and Configurations
Description
Connects to USB devices.
1-11
Using the Keyboard
0
The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock,
Windows, function and special keys.
Figure 1-8.
1-12
Keyboard
Hardware Specifications and Configurations
Windows Keys
0
The keyboard has two keys that perform Windows-specific functions.

Windows Logo key

Application key
Table 1-9. Windows Keys
Key
Description
Windows Logo
key
Pressed alone it returns to the Start screen or to return to the last open app.
It can also be used with other keys for special functions, please check
Windows Help.
Application key
This key has the same effect as clicking the right mouse button; it opens the
application’s context menu.
Hardware Specifications and Configurations
1-13
Hotkeys
0
The computer employs hotkeys or key combinations to access most of the computer's
controls like settings and volume output.
To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey
combination.
Figure 1-9.
Table 1-10.
Hotkey
Keyboard Hotkeys
Hotkeys
Function
Description
<Fn> + <F3>
Airplane mode
Turns on / off the computer’s network devices.
(Network devices vary by configuration.)
<Fn> + <F4>
Sleep
Puts the computer in Sleep mode.
<Fn> + <F5>
Display toggle
Switches display output between the display
screen, external monitor (if connected) and
both.
<Fn> + <F6>
Display off
Turns the display screen backlight off to save
power. Press any key to return.
<Fn> + <F7>
Touchpad
toggle
Turns the internal touchpad on and off.
<Fn> + <F8>
Speaker toggle
Turns the speakers on and off.
<Fn> + <F11>
Number Lock
Turns the embedded numeric keypad on or off.
<Fn> + <F12>
Scroll Lock
Turns Scroll Lock on or off.
<Fn> +<Up>
Volume up
Increases the sound volume.
<Fn> + <Down>
Volume down
Decreases the sound volume.
1-14
Icon
Hardware Specifications and Configurations
Table 1-10.
Hotkey
Hotkeys (Continued)
Icon
Function
Description
<Fn> +<Left>
Brightness
down
Decreases the screen brightness.
<Fn> + <Right>
Brightness up
Increases the screen brightness.
Hardware Specifications and Configurations
1-15
System Block Diagram (PAD)
1-16
Hardware Specifications and Configurations
System Block Diagram (Docking)
Hardware Specifications and Configurations
1-17
Specification Tables
0
Computer specifications
Item
Pad(Metric/Imperial)
Pad+Dock+HDD(Metric/Impe
rial)
Dimensions
Length
258mm/10.2nch
258mm/10.2inch
Width
178.5mm/7.02nch
193.8mm/7.6inch
Height
10.9mm/0.43inch
25.8mm/1.01inch
Weight
630g/1.39lbs
1230g/2.71lbs
Processor
Item
Specification
CPU type
Intel® Atom Z3735G/Z3735F quad-core CISC application
processor
CPU package
UTFCBGA592
Core Logic
Quad execution cores
 Up to four IA-compatible low power Intel processor cores One thread per core
 Two-wide instruction decode, out of oder execution
 On-die, 32 KB 8-way L1 instruction cache and 24 KB 6-way
L1 data cache per core
 On-die, 1 MB, 16-way L2 cache, shared per two cores
 36-bit physical address, 48-bit linear address size support
 Supported C-states: C0, C1, C1E, C6C, C6, C7
 Supports Intel Burst Technology
Processor Specifications
Item
CPU Speed
(GHz)
Cores
Mfg Tech
L2 Cache
Size
Package
Atom Z3735G
1.33
4
22nm
2MB
UTFCBGA59
2
Atom Z3735F
1.33
4
22nm
2MB
UTFCBGA59
2
System Memory
Item
Specification
Memory controller
Intel Atom Z3735G/Z3735F
Memory size
2 GBytes LPDDR3L SDRAM
Memory Package
96-ball FBGA
1-18
Hardware Specifications and Configurations
Item
DIMM socket number
Specification
0
Graphics Controller
Item
Specification
Controller
Intel® HD Graphics for Bay Trail-CR (Integrated in Atom
Z3735G/Z3735F)
Package (Refers to CPU)
UTFCBGA592
Supports
DirectX 11.0, OpenCL 1.2, OpenGL 3.0 OpenGL ES 2.0
support; Full HW acceleration for decode of H.264, MPEG2,
MVC, VC-1, VP8, MJPEG; Full HW acceleration for encode of
H.264,MPEG2, MVC; HDMI 1.4a interface; camera support
BIOS
Item
Specification
BIOS vendor
Insyde
BIOS Type
UEFI
BIOS ROM type
WINBOND/W25Q64FWZPIG
BIOS ROM size
8MB
BIOS Features












Winbond code base
Support Acer UI
Support multi-boot
Suspend to RAM (S3)/Disk (S4)
Various hotkeys for system control
Support SMBIOS 2.3, PCI2.2
DMI utility for BIOS serial number configurable/asset tagSupport PXE
Support WinFlash
Wake on LAN from S3
Wake on LAN from S5 in AC mode
System information
Refer to Acer BIOS specification
Keyboard
Item
Specification
Type
Membrane keyboard
Total number of keys
82-US/83-UK/86-JP keys
Windows logo key
Yes(Windows 8)
Internal & external keyboard
work simultaneously
Plug USB keyboard to the USB port directly: Yes
Features

Factory configurable different languages by OEM customer
Hardware Specifications and Configurations
1-19
USB Port
Item
Specification
USB compliance level
USB 2.0
Number of USB port
1
Location
one Micro USB 2.0 port at pad’s left side
one USB 2.0 port at dock’s right side
HDMI Port
Item
Specification
Compliance level
Micro HDMI 1.4a, D-type
Data throughput
10.2 Gbps, 48-bit color gamut
Number of HDMI port
1
Location
1 port at pad’s left side
Card Reader
Item
Specification
Slot type
Micro SD card
Insert/Eject type
Push-Push
1-20
Hardware Specifications and Configurations
CHAPTER 2
System Utilities
BIOS Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
BIOS Configuration Introduction . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Exit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8
BIOS Flashing Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
WinFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Using DMI Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Using Crisis Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
2-2
System Utilities
BIOS Setup Utilities
0
A hardware configuration program built into a computer’s or a tablet’s BIOS (Basic
Input/Output System).
Preconfigured and optimized so users do not need to run this utility. If configuration problems
occur, users may need to run Setup.
If users need flashing the computer’s BIOS, the BIOS setting should be changed.
For flashing the BIOS, users must firstly connect the tablet with the keyboard dock.
To activate the BIOS Utility, press <F2> when the tablet was powered on by pressing the
power button.
To change boot device without entering the BIOS SETUP, press <F12> when the tablet was
powered on.
Navigating the BIOS Utility
0
When users enter the BIOS configuration, the screen will show seven function items.
They are list as below:
Main
Security
Boot
Exit
The function of these items will be showed in the following texts.
Users can operate the BIOS configuration by the keyboard or the touch pad mouse on the
dock:
Using the touch pad mouse to choose what users need to do.
Pressing <ESC> key to exit the BIOS configuration.
Pressing <F10> to save changes and exit BIOS configuration.
NOTE:
NOTE:
If you press <ESC> key to exit the BIOS configuration, it will ask users while save your
changes then exit the configuration or not, users should decide what to do.
System Utilities
2-3
BIOS Configuration Introduction
0
Main
0
This tab shows a summary of system information.
Figure 2-1.
BIOS Main
Table 2-1. Describe BIOS Main menu
Parameter
2-4
Description
BIOS Information
Version of BIOS installed on the system.
CPU Type
The CPU type and speed of the system.
Memory Information
Total RAM memory.
GOP Information
Displays system GOP Version.
System Date
Set system date.
System Time
Set system time. The hours are shown with 24-hour format.
Serial Number
Serial number of this unit.
Asset Tag Number
Asset tag number of the system.
Product Name
Product name of the system.
Manufacturer Name
Manufacturer name of the system.
UUID
Universally Unique Identifier (UUID) is an identifier standard used in
software construction, standardized by the Open Software Foundation
(OSF) as part of the Distributed Computing Environment (DCE).
System Utilities
Security
0
This tab allows the user to set Secure Boot function.
Figure 2-2.
BIOS Security
Table 2-2. Describe BIOS Security menu
Parameter
Security Boot menu
System Utilities
Description
Customizable Secure Boot settings
2-5
Security -> Security Boot menu
Figure 2-3.
Secure Boot menu
Table 2-3. Describe Secure Boot menu
Parameter
2-6
Description
System Mode
“Setup” while secure keys are not exist & “User” while secure keys
exist no matter “Secure Boot” setting.
Secure Boot
Secure Boot status.
Secure Boot
Enabled/Disabled Secure Boot.
Secure Boot Mode
“Secure Boot Mode” will be hidden while “Secure Boot” set as
“Disabled”
Key Management
Enables experienced users to modify secure boot variables.
System Utilities
Boot
0
This tab allows changes to the order of boot devices used to load the operating system.
Figure 2-4.
BIOS Boot
Table 2-4. Describes BIOS Boot Menu
Parameter
Description
Fixed Boot Order
Priorities
Set Boot Priority.
UEFI Hard Disk
Drive BBS Priorities
Specifies the Boot Device Priority sequence from available UEFI Hard
Disk Drives.
System Utilities
2-7
Exit
0
This tab allows users to save or discard changes and quit the BIOS configuration.
Figure 2-5.
BIOS Exit
Table 2-5. Describes BIOS Exit Menu
Parameter
Description
Save Changes and
Exit
Exit system setup and save your changes.
Discard Changes
and Exit
Exit utility without saving setup data.
Restore Defaults
Load default values for all setup item.
NOTE:
NOTE:
All the BIOS configuration functions are already showed in the system, users can
configure the BIOS following the system indication.
2-8
System Utilities
BIOS Flashing Utilities
0
BIOS Flashing memory updates are required for the following conditions:
New
versions of system programs
New
features or options
Restore
a BIOS when it becomes corrupted.
Use the Flash utility to update the system BIOS Flash ROM.
NOTE:
NOTE:
Use the AC adaptor power supply when running the Flash utility. If battery pack does
not contain power to finish loading of the BIOS Flash, do not boot the system.
NOTE:
NOTE:
During flashing BIOS, please do not cut the power of the tablet or suspend the process.
Otherwise the tablet BIOS will be seriously damaged.
System Utilities
2-9
WinFlash Utility
0
Perform the following to use the WinFlash Utility:
1. Run WinFlash executable file as administrator under windows 8.1 OS.
Figure 2-6.
WinFlash executable File.
2. It will show a Warning message before BIOS upgrade. Press any key to start BIOS
upgrade.
Figure 2-7.
Warning Message
3. Computer will reboot to windows 8.1 OS after flash is completed.
2-10
System Utilities
Using DMI Tools
0
The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM. Used
in the DMI tool for hardware management.
This DMI tool can only be run under the WINDOWS system.
1. Boot the computer to windows 8.1 32-bit OS.
2. In Windows OS. copy “DMI Tool” folder to the Disk such as Disk “C”, use the slide bar to
press “Search”.
Figure 2-8.
Search
3. Type “cmd” and long press “Command Prompt”, after release finger it will pop up menu.
Please run as administrator.
Figure 2-9.
System Utilities
Run Cmd as administrator
2-11
4. Read/Write Manufacture Name
AMIDEWIN.exe /SM -----------Read Manufacture Name
AMIDEWIN.exe /SM [string] -----------Write Manufacture Name
After write operation, please reboot system to read to check.
5. Read /Write Product Name
AMIDEWIN.exe /SP -----------Read Product Name
AMIDEWIN.exe /SP [string] -----------Write Product Name
After write operation, please reboot system to read to check.
6. Read /Write Finish good Serial Number
AMIDEWIN.exe /SS -----------Read F/G Serial Number
AMIDEWIN.exe /SS [string] -----------Write F/G Serial Number
After write operation, please reboot system to read to check.
7. Read /Write/Generate UUID
AMIDEWIN.exe /SU -----------Read UUID
AMIDEWIN.exe /SU [string] -----------Write UUID
After write operation, please reboot system to read to check.
8. Read /Write Asset tag
AMIDEWIN.exe /BT -----------Read Asset Tag
AMIDEWIN.exe /BT [string] -----------Write Asset Tag
After write operation, please reboot system to read to check.
2-12
System Utilities
Using Crisis Disk
0
Crisis Disk
0
Crisis Disk is a BIOS recovery function, when the BIOS is damaged, customer could use it to
recover the BIOS.
Steps for BIOS Recovery from USB Storage
0
Please do as following steps show.
1. Prepare a USB flash disk. The USB flash disk must be formatted to FAT32 format.
2. Copy BIOS file “BIOS.bin” to USB flash disk.
3. Power off the system. Plug-in the USB flash disk, and insert AC adapter.
4. Holding down “Volume Down button + Volume Up button + Power button”, and power on
the system from off state.
5. After system power on, release “Volume Down button + Volume Up button + Power
button”, the system will start recovering the BIOS automatically.
NOTE:
NOTE:
Crisis process will take a period of time, and system will be No display when recovering,
it’s normal.
System Utilities
2-13
2-14
System Utilities
CHAPTER 3
Machine Maintenance
Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . 3-5
Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Replacement Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Pre-disassembly Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Main Unit Disassembly Process . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . 3-8
Removing the Pad Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Removing the Camera Module . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Removing the Sidkey FPC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Removing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Removing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Removing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Removing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Removing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Removing the Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
Removing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-27
Main Unit Reassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Touch Control Board . . . . . . . . . . . . . . . . . . . . 3-29
Replacing the Switch Board. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-31
Replacing the LCM FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
Replacing the Motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-33
Replacing the PAD Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36
Replacing the Antenna Cable . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
Replacing the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40
Replacing the Sidkey FPC . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-42
Replacing the Camera Module. . . . . . . . . . . . . . . . . . . . . . . . 3-43
Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Replacing the Pad Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
3-2
Machine Disassembly and Replacement
0
This chapter contains step-by-step procedures on how to disassemble the notebook
computer for maintenance and troubleshooting.
Cable paths and positioning may not represent the actual model. During the removal and
installation of the components, ensure all available cable channels and clips are used and
that the cables are replaced in the same position.
The screws for the different components vary in size. During the disassembly process, group
the screws with the corresponding components to avoid mismatch when putting back the
components.
The product previews seen in the disassembly procedures may not represent the final
product color or configuration.
Recommended Equipment
0
To disassemble the computer, the following tools are recommended:
Wrist grounding strap and conductive mat for preventing electrostatic discharge
Flat screwdriver
Phillips screwdriver
Plastic flat screwdriver
Plastic tweezers
Replacement Requirements
NOTE:
0
NOTE:
Cabling and components require adhesive to be applied during the replacement and
reassembly process.
3-5
Pre-disassembly Instructions
0
Before proceeding with the disassembly procedure, make sure to do the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
Figure 3-1.
AC Adapter
3. Place the system on a flat, stable surface.
3-6
Disassembly Process
0
The disassembly process is divided into the following sections:
Main unit disassembly
The flowcharts provided in the succeeding disassembly sections illustrate the entire
disassembly sequence. Observe the order of the sequence to avoid damage to any of the
hardware components.
Table 3-1. Main Screw List
Screw
Quantity
SCREW M2*3.5L (K) B-ZN #1 NY
2
SCREW M1.6X3 BNI+NY
6
SCREW M1.6X3.5 BNI
6
Acer Part Number
3-7
Main Unit Disassembly Process
0
Main Unit Disassembly Flowchart
0
Pad Cover
Battery
Camera Module
Power Volume
Button FPC
Speaker
Antenna Cable
BEZ_Cable Plate
Motherboard
LCD FPC
Figure 3-2.
3-8
Touch Control Board
Main Unit Disassembly Flowchart
POGO Module
Removing the Pad Cover
0
1. Remove 2 screws from pad cover.
Figure 3-3.
Table 3-2.
Pad Cover
Screws
Step
Pad Cover Disassembly
Screw
SCREW M1.6X3
BNI+NY
Quantity
2
Screw Type
Torque/kgfcm
0.8±0.1
2. Use a plastic pry slice to insert to the gap near the Audio jack, pry all edges of the tablet to
release all hocks.
3-9
3-10
Figure 3-4.
Pad Cover
Figure 3-5.
Pad Cover
Figure 3-6.
Pad Cover
3. Lift the upper edge of pad cover to remove it from main part.
Figure 3-7.
Pad Cover
3-11
Removing the Battery
1. Disconnect the battery cable from main board.
Figure 3-8.
Battery
2. Lift to remove the battery from LCD panel.
Figure 3-9.
3-12
Battery
0
Removing the Camera Module
0
1. Disconnect the camera FPC from main board.
Figure 3-10. Camera Module
2. Tear off acetate fabric from LCD panel and camera FPC.
Figure 3-11.
Camera Module
3-13
3. Lift the camera module up to remove it from LCD bezel.
Figure 3-12. Camera Module
3-14
Removing the Sidkey FPC
0
1. Disconnect the sidkey FPC from main board.
Figure 3-13. Sidkey FPC
2. Use a plastic pry slice to insert to the gap between LCD bezel and sidkey PCB to separate
it from LCD bezel.
Figure 3-14. Sidkey FPC
3-15
Removing the Speaker
1. Disconnect the speaker cable from main board.
Figure 3-15. Speaker
2. Pull out the speaker cable from its grooves carefully.
Figure 3-16. Speaker
3-16
0
3. Use a pair of tweezers to remove the speaker boxes from LCD bezel.
Figure 3-17. Speaker
Figure 3-18. Speaker
3-17
Removing the Antenna Cable
1. Disconnect the antenna cable from motherboard.
Figure 3-19. Antenna Cable
2. Pull out the antenna cable from its grooves carefully.
Figure 3-20. Antenna Cable
3-18
0
3. Tear off the antenna cable from LCD bezel.
Figure 3-21. Antenna Cable
3-19
Removing the PAD Plate
1. Tear off the tape from magnet.
Figure 3-22. PAD Plate
2. Remove 4 screws from PAD plate.
Figure 3-23. PAD Plate
3-20
0
Table 3-3.
Screws
Step
PAD Plate Disassembly
Screw
Quantity
Screw Type
Torque/kgfcm
SCREW M1.6X3.5
BNI
3
0.9±0.1
SCREW M1.6X3
BNI+NY
1
0.8±0.1
3. Lift to remove PAD plate from LCD Plate.
Figure 3-24. PAD Plate
3-21
Removing the Motherboard
1. Disconnect the touch control FFC from motherboard.
Figure 3-25. Motherboard
2. Disconnect the LCM FPC from motherboard.
Figure 3-26. Motherboard
3-22
0
3. Remove 3 screws from motherboard.
Figure 3-27. Motherboard
Table 3-4.
Screws
Step
Motherboard Disassembly
Screw
SCREW M1.6X3
BNI+NY
Quantity
3
Screw Type
Torque/kgfcm
0.8±0.1
4. Pull out the microphone from its socket.
Figure 3-28. Motherboard
3-23
5. Lift to remove the motherboard.
Figure 3-29. Motherboard
3-24
Removing the LCM FPC
0
1. Disconnect the LCM FPC from LCD panel.
Figure 3-30. LCM FPC
2. Tear of the tape from LCM FPC, and remove it from LCD panel.
Figure 3-31. LCM FPC
3-25
Removing the Switch Board
0
1. Remove 2 screws from Switch board.
Figure 3-32. Switch Board
Table 3-5.
Step
Switch Board
Disassembly
Screws
Screw
SCREW M2*3.5L (K)
B-ZN #1 NY
Quantity
2
2. .Lift to remove the switch board from LCD bezel.
.
Figure 3-33. Switch Board
3-26
Screw Type
Torque/kgfcm
0.9±0.1
Removing the Touch Control Board
0
1. Disconnect the touch FPC from touch control board.
Figure 3-34. Touch Control Board
2. Pull out the touch control board out from its socket carefully.
Figure 3-35. Touch Control Board
3-27
3. Disconnect touch control FFC from touch control board.
Figure 3-36. Touch Control Board
3-28
Main Unit Reassembly Procedure
Replacing the Touch Control Board
0
0
1. Connect touch control FFC to touch control board.
Figure 3-37. Touch Control Board
2. Set the touch control board into the socket of LCD bezel.
Figure 3-38. Touch Control Board
3-29
3. Connect the touch FPC to touch control board.
Figure 3-39. Touch Control Board
3-30
Replacing the Switch Board
0
1. Replace the switch board to the pad bezel and fix 2 screws.
Figure 3-40. Switch Board
Figure 3-41. Switch Board
Table 3-6. Screws
Step
Switch Board Assembly
Screw
SCREW M2*3.5L
(K) B-ZN #1 NY
Quantity
2
Screw Type
Torque/kgfcm
0.9±0.1
3-31
Replacing the LCM FPC
0
1. Adhere the tape on LCM FPC, and connect LCM FPC to LCD panel.
Figure 3-42. LCM FPC
Figure 3-43. LCM FPC
3-32
Replacing the Motherboard
0
1. Replace the main board to the pad bezel and set the microphone into its socket.
Figure 3-44. Motherboard
Figure 3-45. Motherboard
3-33
2. Consolidate the motherboard with 3 screws.
Figure 3-46. Motherboard
Table 3-7. Screws
Step
Main Board Assembly
Screw
SCREW M1.6X3
BNI+NY
3. Connect LCD FPC to the main board.
Figure 3-47. Motherboard
3-34
Quantity
3
Screw Type
Torque/kgfcm
0.8±0.1
4. Connect the touch control FFC to motherboard.
Figure 3-48. Motherboard
3-35
Replacing the PAD Plate
1. Position the pad plate on LCD Plate.
Figure 3-49. Pad Plate
2. Consolidate pad plate with 4 screws.
Figure 3-50. Pad Plate
3-36
0
Table 3-8.
Screws
Step
Pad Plate Assembly
Screw
Quantity
Screw Type
Torque/kgfcm
SCREW M1.6X3.5
BNI
3
0.9±0.1
SCREW M1.6X3
BNI+NY
1
0.8±0.1
3. Adhere the tape on magnet.
Figure 3-51. Pad Plate
3-37
Replacing the Antenna Cable
1. Adhere the antenna cable on LCD bezel.
Figure 3-52. Antenna Cable
2. Route the antenna cable under its grooves carefully
Figure 3-53. Antenna Cable
3-38
0
3. Connect the antenna cable to motherboard.
Figure 3-54. Antenna Cable
3-39
Replacing the Speaker
1. Position the speaker boxes on LCD bezel.
Figure 3-55. Speaker
Figure 3-56. Speaker
3-40
0
2. Route the speaker cable under its grooves carefully.
Figure 3-57. Speaker
3. Connect the speaker cable to motherboard.
Figure 3-58. Speaker
3-41
Replacing the Sidkey FPC
1. Adhere the Sidkey PCB on LCD bezel.
Figure 3-59. Sidkey FPC
2. Connect the Sidkey FPC to motherboard.
.
Figure 3-60. Sidkey FPC
3-42
0
Replacing the Camera Module
0
1. Position the camera module on LCD bezel.
Figure 3-61. Camera Module
2. Stick the acetate fabric on camera FPC and LCD panel to fix camera FPC.
.
Figure 3-62. Camera Module
3-43
3. Connect the Camera FPC to motherboard.
.
Figure 3-63. Camera Module
3-44
Replacing the Battery
0
1. Position the battery on LCD bezel.
Figure 3-64. Battery
.
Figure 3-65. Battery
3-45
2. Connect the battery cable to motherboard.
.
Figure 3-66. Battery
3-46
Replacing the Pad Cover
0
1. Position the pad cover on main part ,and press down the edges until all hooks are locked.
Figure 3-67. Pad Cover
.
Figure 3-68. Pad Cover
3-47
2. Consolidate the pad cover with 2 screws.
.
Figure 3-69. Pad Cover
Table 3-9.
Screws
Step
Pad Cover Assembly
3-48
Screw
SCREW M1.6X3
BNI+NY
Quantity
2
Screw Type
Torque/kgfcm
0.8±0.1
CHAPTER 4
Troubleshooting
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
No Display Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Touch Panel Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Internal Speaker Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Microphone Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
USB Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12
WLAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13
Bluetooth Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-14
Card Reader Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16
Other Functions Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17
Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
POST Code Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18
4-2
Troubleshooting
Introduction
0
This chapter contains information about troubleshooting common problems associated with
the Aspire Acer One.
General Information
0
The following procedures are a guide for troubleshooting computer problems. The step by
step procedures are designed to be performed as described.
NOTE:
NOTE:
The diagnostic tests are intended for Acer products only. Non-Acer products, prototype
cards, or modified options can give false errors and invalid system responses.
1. Obtain as much detailed information as possible about the problem.
2. If possible, verify the symptoms by re-creating the failure through diagnostic tests or
repeating the operation that led to the problem.
3. Use Table 4-1 with the verified symptom to determine the solution.
Table 4-1. Common Problems
Symptoms (Verified)
Power On Issues
No Display Issues
LCD Failure
Touch Panel Failure
Internal Speaker Failure
Microphone Failure
USB Failure
WLAN Failure
Bluetooth Failure
Card Reader Failure
Keyboard Failure
Other Functions Failure
Intermittent Problems
Undetermined Problems
4. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting
4-3
Power On Issues
0
If the system does not power on, perform the following, one at a time, to correct the problem. Do not
replace a non-defective FRU:
Start
OK
Check
AC/Battery
Power on
NG
Swap AC/Battery
OK
Check
Daughter BD &
FFC
NG
Swap
Daughter BD
& FFC
Swap MB
Figure 4-1.
Power On Issue
Computer Shuts Down Intermittently
0
If the system powers off at intervals, perform the following.
1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
2. Remove all extension cables between the computer and the outlet.
3. Remove all surge protectors between the computer and the electrical outlet. Plug the
computer directly into a known serviceable electrical outlet.
4. Disconnect the power and open the casing to check the Thermal Unit (refer to Thermal
Unit Failure) and fan airways are free of obstructions.
5. Remove all external and non-essential hardware connected to the computer that are not
necessary to boot the computer to the failure point.
6. Remove any recently installed software.
7. If the Issue is still not resolved, refer toOnline Support Information.
4-4
Troubleshooting
No Display Issues
0
If the Display does not work, perform the following, one at a time. Do not replace a non-defective FRU:
START
NG
Cable OK?
Power On?
NG
Power On Issue
CPU thermal
module well
screw?
NG
Fasten Screw
LCD module
OK?
NG
Replace
LCD Panel/
LCD Cable
Dauhter board
OK?
NG
Replace
Daughter Board
Replace Cable
Replace MB
Figure 4-2.
No Display Issue
No POST or Video
0
If the POST or video does not appear, perform the following, one at a time.
1. Make sure that internal display is selected. Switching between internal and external by
pressing Fn+F5. Reference Product pages for specific model procedures.
2. Make sure the computer has power by checking for one of the following:
Fans
start up
Status
LEDs illuminate
If no power, refer to Power On Issues.
3. Drain stored power by removing the power cable and battery. Hold the power button for 10
seconds.Connect the power and reboot the computer.
4. Connect an external monitor to the computer and switch between the internal display and
the external display is by pressing Fn+F5.
Troubleshooting
4-5
5. If the POST or video appears on the external display only, refer to LCD Failure.
6. Disconnect power and all external devices including port replicators or docking stations.
Remove any memory cards and CD/DVD discs.
7. Start the computer. If the computer boots correctly, add the devices one by one until the
failure point is discovered.
8. Remove the drives (refer to Disassembly Process).
9. If the Issue is still not resolved, refer to Online Support Information.
Abnormal Video
0
If the video appears abnormal, perform the following, one at a time.
1. Boot the computer.
If
permanent vertical/horizontal lines or dark spots appear in the same location, the
LCD is faulty and should be replaced. Refer to Disassembly Process.
If
extensive pixel damage is present (different colored spots in the same locations on
the screen), the LCD is faulty and should be replaced. Refer to Disassembly Process
NOTE:
NOTE:
Make sure that the computer is not running on battery alone as this may reduce display
brightness.
2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on
adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is
faulty and should be replaced. Refer to Disassembly Process.
3. Check the display resolution is correctly configured:
Minimize
or close all Windows.
If
display size is only abnormal in an application, check the view settings and
control/mouse wheel zoom feature in the application.
If
desktop display resolution is not normal, right-click on the desktop and select
Personalize Display Settings.
Click
and drag the Resolution slider to the desired resolution.
Click
Apply and check the display. Readjust if necessary.
4. Roll back the video driver to the previous version if updated.
5. Remove and reinstall the video driver.
6. Check the Device Manager to determine that:
The
device is properly installed. There are no red Xs or yellow exclamation marks
There
No
are no device conflicts
hardware is listed under Other Devices
7. If the Issue is still not resolved, refer to Online Support Information.
8. Run the Windows Memory Diagnostic from the operating system DVD and follow the
on-screen prompts.
9. If the Issue is still not resolved, refer to Online Support Information.
4-6
Troubleshooting
LCD Failure
0
If the LCD fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Check MB
LCD
Connector
NG
Reassemble
Re-plug LCD
cable
Check LCD
module
NG
Swap
LCD Panel
Swap MB
Figure 4-3.
Troubleshooting
LCD Failure
4-7
Touch Panel Failure
0
If the Touch Panel fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
C heck M B/T P
F F C cable
NG
R eassem ble
T P F F C to M B
C heck
T ouch P anel
NG
S w ap R eassem ble
T P P anel or T P
FFC
S w ap M B
Figure 4-4.
4-8
Touch Panel Failure
Troubleshooting
Internal Speaker Failure
0
If the Internal Speaker fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Check MB
SPK cable
NG
Reassemble the
SPK cable to MB
Check SPK
module
NG
Swap Reassemble
The SPK module
Swap MB
Figure 4-5.
Internal Speaker Failure
Sound Problems
0
Perform the following, one at a time.
1. Boot the computer.
2. Navigate to Start Control Panel System and Maintenance System Device
Manager. Check the Device Manager to determine that:
The
device is properly installed
There
are no red Xs or yellow exclamation marks
There
are no device conflicts
No
hardware is listed under Other Devices
3. If updated recently, roll back the audio driver to the previous version.
4. Remove and reinstall the audio driver.
5. Make sure that all volume controls are set mid range:
Click
the volume icon on the taskbar
Drag
the slider to 50. Confirm that the volume is not muted.
Troubleshooting
4-9
Click
Mixer to verify that other audio applications are set to 50 and not muted.
6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that
Speakers are selected as the default audio device (green check mark).
NOTE:
NOTE:
If Speakers do not show, right-click on the Playback tab and select Show Disabled
Devices (clear by default).
7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen
prompts to configure the speakers.
8. Remove any recently installed hardware or software.
9. Restore system and file settings from a known good date using System Restore.
10. If the issue is remains, repeat step 9, selecting an earlier time and date.
11. Reinstall the Operating System.
12. If the Issue is still not resolved, refer to Online Support Information.
4-10
Troubleshooting
Microphone Failure
0
If internal or external Microphones fail, perform the following, one at a time.
Start
Check Mic to
MB cable well
connected?
No
Re-assemble Mic
cable to MB
Check Mic module?
No
Swap Mic module
and cable
Replace M/B
Figure 4-6.
Microphone Failure
1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound
Sound and select the Recording tab.
2. Right click on the Recording tab and select Show Disabled Devices (clear by
default). The microphone appears on the Recording tab.
3. Right click on the microphone and select Enable.
4. Select the microphone then click Properties. Select the Levels tab.
5. Increase the volume to the maximum setting and click OK.
6. Test the microphone hardware:
Select
the microphone and click Configure.
Select
Set up microphone.
Select
the microphone type from the list and click Next.
Follow
the on-screen prompts to complete the test.
7. If the Issue is still not resolved, refer to Online Support Information.
Troubleshooting
4-11
USB Failure
0
If the USB fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Check USB board to
MB cable
No
Re-assemble USB
board cable to MB
Check USB board?
No
Swap USB board
and USB cable
Replace M/B
Figure 4-7.
4-12
USB Failure
Troubleshooting
WLAN Failure
0
If the WLAN fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
WLAN device turn on?
No
Turn on WLAN
device from Acer
Ring Device
Control
Check WLAN antenna
well connect?
No
Re-assemble
WLAN antenna
Check WLAN
antenna?
No
Swap WLAN
antenna
Check WLAN cable
well connect?
No
Re-assemble
WLAN cable
Check WLAN cable?
No
Swap WLAN cable
Check WLAN device
OK?
No
Re-install WLAN
driver or Swap
WLAN module
Replace M/B
Figure 4-8.
Troubleshooting
WLAN Failure
4-13
Bluetooth Failure
0
If the Bluetooth fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
BT device turn on?
No
Turn on BT device
from Acer Ring
Device Control
Check BT cable well
connect?
No
Re-assemble BT
cable
Check BT cable?
No
Swap BT cable
Check Bluetooth
device OK?
No
Re-install
Bluetooth driver or
Swap BT module
Replace M/B
Figure 4-9.
4-14
Bluetooth Failure
Troubleshooting
Card Reader Failure
0
If the Card Reader fails, perform the following, one at a time. Do not replace a non-defective FRU:
Start
Check Card Reader
device OK?
No
Re-install Card
Reader driver
Replace M/B
Figure 4-10. Card Reader Failure
Troubleshooting
4-15
Keyboard Failure
0
If the Keyboard Unit fails, perform the following, one at a time. Do not replace a non-defective FRU:
START
Keyboard FFC
well connected?
NG
Connect
it Well
Keyboard OK?
NG
Replace keyboard
Swap Docking
Board
Figure 4-11.
4-16
Keyboard Failure
Troubleshooting
Other Functions Failure
0
1. Check if drives are functioning correctly.
2. Check if external modules are functioning correctly.
3. Change mainboard to check if current one is defective.
Intermittent Problems
0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems
0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE:
NOTE:
Verify that all attached devices are supported by the computer.
NOTE:
1.
2.
3.
4.
NOTE:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
Remove power from the computer.
Visually check the components for damage. If any problems are found, replace the FRU.
Remove or disconnect all of the following devices:
Non-Acer devices
Keyboard, mouse, and other external devices
Battery pack
SSD
Apply power to the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, connect the removed devices one at a time until failing FRU
is found.
7. If the problem remains, replace the following FRUs one at a time. Do not replace a
non-defective FRU:
System
LCD
Troubleshooting
board
assembly
4-17
Post Codes
0
The following are the InsydeH2O™ Functionality POST code tables. The components of the
POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions,
S3 functions and ACPI functions.
POST Code Range
0
Table 4-2. POST Code Range
Phase
POST Code Range
SEC
0x01 - 0x0F
PEI
0x70 - 0x9F
DXE
0x40 - 0x6F
BDS
0x10 - 0x3F
SMM
0xA0 - 0xBF
S3
0xC0 - 0xCF
ASL
0x51 – 0x55
0xE1 – 0xE4
PostBDS
0xF9 – 0xFE
InsydeH2ODDT™ Reserve
0xD0 – 0xD7
OEM Reserve
0xE8 – 0xEB
Reserved
0xD8 – 0xE0
0xE5 – 0xE7
0xEC – 0xF8
Table 4-3. SEC Phase POST Code Table
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
Description
SEC_SYSTEM_POWER_ON
SEC
1
CPU power on and switch to
Protected mode
SEC_BEFORE_MICROCODE_PATCH
SEC
2
Patching CPU microcode
SEC_AFTER_MICROCODE_PATCH
SEC
3
Setup Cache as RAM
SEC_ACCESS_CSR*
SEC
4
PCIE MMIO Base Address
initial
SEC_GENERIC_MSRINIT*
SEC
5
CPU Generic MSR
initialization
SEC_CPU_SPEEDCFG*
SEC
6
Setup CPU speed
4-18
Troubleshooting
Table 4-3. SEC Phase POST Code Table (Continued)
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
Description
SEC_SETUP_CAR_OK
SEC
7
Cache as RAM test
SEC_FORCE_MAX_RATIO*
SEC
8
Tune CPU frequency ratio to
maximum level
SEC_GO_TO_SECSTARTUP
SEC
9
Setup BIOS ROM cache
SEC_GO_TO_PEICORE
SEC
0A
Enter Boot Firmware
Volume
* 3rd party relate functions – Platform dependence.
Table 4-4. PEI Phase POST Code Table
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
PEI_SIO_INIT
PEI
70
Super I/O Initialization
PEI_CPU_REG_INIT
PEI
71
CPU Early Initialization
PEI_CPU_AP_INIT*
PEI
72
Multi-processor Early Initial
PEI_CPU_HT_RESET*
PEI
73
HyperTransport Initialization
PEI_PCIE_MMIO_INIT
PEI
74
PCIE MMIO BAR Initialization
PEI_NB_REG_INIT
PEI
75
North Bridge Early Initialization
PEI_SB_REG_INIT
PEI
76
South Bridge Early
Initialization
PEI_PCIE_TRAINING*
PEI
77
PCIE Training
PEI_TPM_INIT
PEI
78
TPM Initialization
PEI_SMBUS_INIT
PEI
79
SMBUS Early Initialization
PEI_PROGRAM_CLOCK_GEN
PEI
7A
Clock Generator Initialization
PEI_IGD_EARLY_INITIAL *
PEI
7B
Internal Graphic device early
Initialization
PEI_HECI_INIT*
PEI
7C
HECI Initialization
PEI_WATCHDOG_INIT*
PEI
7D
Watchdog timer Initialization
PEI_MEMORY_INIT
PEI
7E
Memory Initial for Normal boot.
PEI_MEMORY_INIT_FOR_CRISIS
PEI
7F
Memory Initial for Crisis
Recovery
PEI_MEMORY_INSTALL
PEI
80
Simple Memory test
PEI_TXTPEI*
PEI
81
TXT function early Initialization
PEI_SWITCH_STACK
PEI
82
Start to use Memory
PEI_MEMORY_CALLBACK
PEI
83
Set cache for physical memory
PEI_ENTER_RECOVERY_MODE
PEI
84
Recovery device Initialization
Troubleshooting
Description
4-19
Table 4-4. PEI Phase POST Code Table (Continued)
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
PEI_RECOVERY_MEDIA_FOUND
PEI
85
Found Recovery image
PEI_RECOVERY_MEDIA_NOT_FOUND
PEI
86
Recovery image not found
PEI_RECOVERY_LOAD_FILE_DONE
PEI
87
Load Recovery Image
completed
PEI_RECOVERY_START_FLASH
PEI
88
Start Flash BIOS with
Recovery image
PEI_ENTER_DXEIPL
PEI
89
Loading BIOS image to RAM
PEI_FINDING_DXE_CORE
PEI
8A
Loading DXE core
PEI_GO_TO_DXE_CORE
PEI
8B
Enter DXE core
Description
* 3rd party relate functions – Platform dependence.
Table 4-5. DXE Phase POST Code Table
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
DXE_TCGDXE*
DXE
40
TPM initial in DXE
DXE_SB_SPI_INIT*
DXE
41
South bridge SPI initialization
DXE_CF9_RESET*
DXE
42
Setup Reset service
DXE_SB_SERIAL_GPIO_INIT*
DXE
43
South bridge Serial GPIO
initialization
DXE_SMMACCESS*
DXE
44
Setup SMM ACCE SS service
DXE_SIO_INIT*
DXE
46
Super I/O DXE initialization
DXE_LEGACY_REGION*
DXE
47
Setup Legacy Region service
DXE_SB_INIT*
DXE
48
South Bridge Middle
initialization
DXE_IDENTIFY_FLASH_DEVICE*
DXE
49
Identify Flash device
DXE_FTW_INIT
DXE
4A
Fault Tolerant Write
verification
DXE_VARIABLE_INIT
DXE
4B
Variable Service initialization
DXE_VARIABLE_INIT_FAIL
DXE
4C
Fail to initial Variable Service
DXE_MTC_INIT
DXE
4D
MTC Initial
DXE_CPU_INIT
DXE
4E
CPU Middle Initialization
DXE_MP_CPU_INIT
DXE
4F
Multi-processor
MiddleInitialization
DXE_SMBUS_INIT
DXE
50
SMBUS Driver Initialization
DXE_SMART_TIMER_INIT
DXE
51
8259 Initialization
4-20
Description
Troubleshooting
Table 4-5. DXE Phase POST Code Table (Continued)
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
DXE_PCRTC_INIT
DXE
52
RTC Initialization
DXE_SATA_INIT*
DXE
53
SATA Controller
earlyInitialization
DXE_SMM_CONTROLER_INIT*
DXE
54
Setup SMM Control service
DXE_LEGACY_INTERRUPT*
DXE
55
Setup Legacy Interrupt
service
DXE_RELOCATE_SMBASE
DXE
56
Relocate SMM BASE
DXE_FIRST_SMI
DXE
57
SMI test
DXE_VTD_INIT*
DXE
58
VTD Initial
DXE_BEFORE_CSM16_INIT
DXE
59
Legacy BIOS Initialization
DXE_AFTER_CSM16_INIT
DXE
5A
Legacy interrupt function
Initialization
DXE_LOAD_ACPI_TABLE
DXE
5B
ACPI Table Initialization
DXE_SB_DISPATCH*
DXE
5C
Setup SB SMM Dispatcher
service
DXE_SB_IOTRAP_INIT*
DXE
5D
Setup SB IOTRAP Service
DXE_SUBCLASS_DRIVER*
DXE
5E
Build AMT Table
DXE_PPM_INIT*
DXE
5F
PPM Initialization
DXE_HECIDRV_INIT*
DXE
60
HECIDRV Initialization
Description
* 3rd party relate functions – Platform dependence.
Table 4-6. BDS Phase POST Code Table
Phase
Post
Code
BDS_ENTER_BDS
BDS
10
Enter BDS entry
BDS_INSTALL_HOTKEY
BDS
11
Install Hotkey service
BDS_ASF_INIT*
BDS
12
ASF Initialization
BDS_PCI_ENUMERATION_START
BDS
13
PCI enumeration
BDS_BEFORE_PCIIO_INSTALL
BDS
14
PCI resource assign
complete
BDS_PCI_ENUMERATION_END
BDS
15
PCI enumeration
complete
BDS_CONNECT_CONSOLE_IN
BDS
16
Keyboard Controller,
keyboard and mouse
initialization
Functionality Name (Include\ PostCode.h)
Troubleshooting
Description
4-21
Table 4-6. BDS Phase POST Code Table (Continued)
Phase
Post
Code
BDS_CONNECT_CONSOLE_OUT
BDS
17
Video device
initialization
BDS_CONNECT_STD_ERR
BDS
18
Error report device
initialization
BDS_CONNECT_USB_HC
BDS
19
USB host controller
initialization
BDS_CONNECT_USB_BUS
BDS
1A
USB BUS driver
initialization
BDS_CONNECT_USB_DEVICE
BDS
1B
USB device driver
initialization
BDS_NO_CONSOLE_ACTION
BDS
1C
Console device initial fail
BDS_DISPLAY_LOGO_SYSTEM_INFO
BDS
1D
Display logo or system
information
BDS_START_IDE_CONTROLLER
BDS
1E
IDE controller
initialization
BDS_START_SATA_CONTROLLER
BDS
1F
SATA controller
initialization
BDS_START_ISA_ACPI_CONTROLLER
BDS
20
SIO controller
initialization
BDS_START_ISA_BUS
BDS
21
ISA BUS driver
initialization
BDS_START_ISA_FDD
BDS
22
Floppy device
initialization
BDS_START_ISA_SEIRAL
BDS
23
Serial device
initialization
BDS_START_IDE_BUS
BDS
24
IDE device initialization
BDS_START_AHCI_BUS
BDS
25
AHCI device initialization
BDS_CONNECT_LEGACY_ROM
BDS
26
Dispatch option ROMs
BDS_ENUMERATE_ALL_BOOT_OPTION
BDS
27
Get boot device
information
BDS_END_OF_BOOT_SELECTION
BDS
28
End of boot selection
BDS_ENTER_SETUP
BDS
29
Enter Setup Menu
BDS_ENTER_BOOT_MANAGER
BDS
2A
Enter Boot manager
BDS_BOOT_DEVICE_SELECT
BDS
2B
Try to boot system to OS
BDS_EFI64_SHADOW_ALL_LEGACY_ROM
BDS
2C
Shadow Misc Option
ROM
Functionality Name (Include\ PostCode.h)
4-22
Description
Troubleshooting
Table 4-6. BDS Phase POST Code Table (Continued)
Phase
Post
Code
BDS_ACPI_S3SAVE
BDS
2D
Save S3 resume
required data in RAM
BDS_READY_TO_BOOT_EVENT
BDS
2E
Last Chipset initial
before boot to OS
BDS_GO_LEGACY_BOOT
BDS
2F
Start to boot Legacy OS
BDS_GO_UEFI_BOOT
BDS
30
Start to boot UEFI OS
BDS_LEGACY16_PREPARE_TO_BOOT
BDS
31
Prepare to Boot to
Legacy OS
BDS_EXIT_BOOT_SERVICES*
BDS
32
Send END of POST
Message to ME via
HECI
BDS_LEGACY_BOOT_EVENT
BDS
33
Last Chipset initial
before boot to Legacy
OS.
BDS_ENTER_LEGACY_16_BOOT
BDS
34
Ready to Boot Legacy
OS.
BDS_RECOVERY_START_FLASH
BDS
35
Fast Recovery Start
Flash.
Phase
Post
Code
S3_RESTORE_MEMORY_CONTROLLER
PEI
C0
Memory initial for S3
resume
S3_INSTALL_S3_MEMORY
PEI
C1
Get S3 resume required
data from memory
S3_SWITCH_STACK
PEI
C2
Start to use memory during
S3 resume
S3_MEMORY_CALLBACK
PEI
C3
Set cache for physical
memory during S3 resume
S3_ENTER_S3_RESUME_PEIM
PEI
C4
Start to restore system
configuration
S3_BEFORE_ACPI_BOOT_SCRIPT
PEI
C5
Restore system
configuration stage1
S3_BEFORE_RUNTIME_BOOT_SCRIPT
PEI
C6
Restore system
configuration stage2
S3_BEFORE_RELOCATE_SMM_BASE
PEI
C7
Relocate SMM BASE
during S3 resume
Functionality Name (Include\ PostCode.h)
Description
* 3rd party relate functions – Platform dependence.
Table 4-7.
S3 Functions POST Code Table
Functionality Name (Include\ PostCode.h)
Troubleshooting
Description
4-23
Table 4-7.
(Continued)S3 Functions POST Code Table
Phase
Post
Code
S3_BEFORE_MP_INIT
PEI
C8
Multi-processor initial
during S3 resume
S3_BEFORE_RESTORE_ACPI_CALLBACK
PEI
C9
Start to restore system
configuration in SMM
S3_AFTER_RESTORE_ACPI_CALLBACK
PEI
CA
Restore system
configuration in SMM
complete
S3_GO_TO_FACS_WAKING_VECTOR
PEI
CB
Back to OS
Functionality Name (Include\ PostCode.h)
Description
Table 4-8. ACPI Functions POST Code Table
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
ASL_ENTER_S1
ASL
51
Prepare to enter S1
ASL_ENTER_S3
ASL
53
Prepare to enter S3
ASL_ENTER_S4
ASL
54
Prepare to enter S4
ASL_ENTER_S5
ASL
55
Prepare to enter S5
ASL_WAKEUP_S1
ASL
E1
System wakeup from S1
ASL_WAKEUP_S3
ASL
E3
System wakeup from S3
ASL_WAKEUP_S4
ASL
E4
System wakeup from S4
Description
Table 4-9. SMM Functions POST Code Table
Functionality Name (Include\
PostCode.h)
Phase
Post
Code
SMM_IDENTIFY_FLASH_DEVICE
SMM
0xA0
Identify Flash device in SMM
SMM_SMM_PLATFORM_INIT
SMM
0xA2
SMM service initial
SMM_ACPI_ENABLE_START
SMM
0xA6
OS call ACPI enable function
SMM_ACPI_ENABLE_END
SMM
0xA7
ACPI enable function complete
SMM_S1_SLEEP_CALLBACK
SMM
0xA1
Enter S1
SMM_S3_SLEEP_CALLBACK
SMM
0xA3
Enter S3
SMM_S4_SLEEP_CALLBACK
SMM
0xA4
Enter S4
SMM_S5_SLEEP_CALLBACK
SMM
0xA5
Enter S5
SMM_ACPI_DISABLE_START
SMM
0xA8
OS call ACPI disable function
SMM_ACPI_DISABLE_END
SMM
0xA9
ACPI disable function
complete
4-24
Description
Troubleshooting
Table 4-10.
InsydeH2ODDT Debugger POST Code Table
Functionality Name
(Include\ PostCode.h)
Post Code
Description
Used by Insyde debugger
0x0D
Waiting for device connect
Used by Insyde debugger
0xD0
Waiting for device connect
Used by Insyde debugger
0xD1
InsydeH2ODDT Ready
Used by Insyde debugger
0xD2
EHCI not found
Used by Insyde debugger
0xD3
Debug port connect low
speed device
Used by Insyde debugger
0xD4
DDT Cable become low
speed device
Used by Insyde debugger
0xD5
DDT Cable Transmission
Error (Get descriptor fail)
Used by Insyde debugger
0xD6
DDT Cable Transmission
Error (Set Debug mode fail)
Used by Insyde debugger
0xD7
DDT Cable Transmission
Error (Set address fail)
Troubleshooting
4-25
4-26
Troubleshooting
CHAPTER 5
Jumper and Connector Locations
Jumper and Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5-2
Jumper and Connector Locations
Figure 5-1.
0
Mainboard Top
Table 5-1. Mainboard Top
Item
Description
Item
Description
J66
Power board FFC to
MB
J3
LCM FPC to MB
J68
Camera Module FPC
to MB
CON12
POGO FFC to MB
J33
TOUCH CONTROL
BD TO MB
CON22
WIFI CABLE to MB
J63
Battery Cable to MB
J16
Speaker Cable to MB
5-3
Figure 5-2.
Mainboard Bottom
Table 5-2. Mainboard Bottom
Item
Description
Item
Description
CON3
MICRO SD
CON1
AUDIO COMBO JACK
J10
MICRO USB
J9
Adapter
J7
Micro HDMI
5-4
Figure 5-3.
Docking
Table 5-3.
Item
Description
Item
Description
CON0501
POGO Y-Cable to DB
CON0801
Keyboard Conn
CON0502
POGO Y-Cable to DB
CON0802
Touch Conn
CON0701
SATA HDD Conn
CON0601
USB Conn
5-5
5-6
CHAPTER 6
FRU List
Aspire ACER One Exploded Diagrams . . . . . . . . . . . . . . . . . . . . 6-4
Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Docking Assembly (WHDD) . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Docking Assembly (WOHDD). . . . . . . . . . . . . . . . . . . . . . . . . .6-8
FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
6-2
FRU (Field Replaceable Unit) List
This chapter provides users with a FRU (Field Replaceable Unit) listing in global
configurations for the Aspire ACER One.Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
NOTE:
NOTE:
WHEN ORDERING FRU PARTS, check the most up-to-date information available on
the regional web or channel. Part number changes will not be noted on the printed
Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may
have a DIFFERENT part number code from those given in the FRU list of this printed
Service Guide. Users MUST use the local FRU list provided by the regional Acer office
to order FRU parts for repair and service of customer machines.
NOTE:
NOTE:
To scrap or to return the defective parts, users should follow the local government
ordinance or regulations on how to dispose it properly, or follow the rules set by the
regional Acer office on how to return it.
FRU (Field Replaceable Unit) List
6-3
Aspire ACER One Exploded Diagrams
0
Pad Assembly
Figure 6-1.
Table 6-1.
Item
0
Pad Assembly Exploded Diagram
Pad Assembly Exploded Diagram
Description
Part Number
Item
Description
01
TOUCH LENS 10.1’
PCT
9
T10IBT1 PAD
PLATE ASSY/AR
02
LCD TFT 10.1’ WXGA
GLARE LED
10
T10IBT1
SWITCH_BD./AR
6-4
Part Number
FRU (Field Replaceable Unit) List
Table 6-1.
Item
(Continued)Pad Assembly Exploded Diagram
Description
Part Number
Item
Description
03
T10IBT LCM-FPC V3.0
11
SPEAKER SET
T10IBT1
04
T10IBT-1A LCD BEZEL
ASSY
12
WLAN MAIN
ANTENNA
T10IBT1
05
CMOS CAMERA 2M
FHD
13
T10IBT1 MBELL
4200 1S2P
MBELL
06
P0YAY DOCK
MAGNET
14
T10IBT1-2A LCD
COVER
ASSY/AR
07
T10IBT1 SIDEY V1.0
15
PGOFFC 16P
1MM L:147.8
T10IBT1
08
T10IBT1/3735G/32G/1
G/AR/US
16
TGLAFFC 12P
0.5MM L:28
T10IBT1
FRU (Field Replaceable Unit) List
Part Number
6-5
Docking Assembly (WHDD)
Figure 6-2.
0
Docking Assembly (WHHD) Exploded Diagram
Table 6-2. Docking Assembly (WHHD) Exploded Diagram
Item
Description
Part Number
Item
Description
01
T10IBT1-2A HINGCAP
BTM ASSY/AR
10
T10IBT1-2A TP
MYLAR SHEET
02
T10IBT1-2A HINGCAP
TOP ASSY/AR
11
TP FFC 8P 1.0MM
115M T10IBT1
03
T10IBT1 HINGE LEFT
12
KB MODULE
04
T10IBT1 HINGE RIGHT
13
T10IBT1-2A KB
BRACKET/AR
05
POGO DOCK CABLE
WHDD P0YAY
14
DOCK PCB
6-6
Part Number
FRU (Field Replaceable Unit) List
Item
Description
Part Number
Item
Description
06
T10IBT1-1A HINGE
LINKBKT ASSY
15
T10IBT1-2A
BTMCASE BLUE
ASM/AR
07
P0YAY DOCK MAGNET
16
P0YAY HDD BRKT
08
T10IBT1-2A TOP CASE
ASSY/AR
17
HDD MODULE
9
T10IBT1-2A TOUCHPAD
MODULE/AR
18
HDD SATA FFC
P0YCY
FRU (Field Replaceable Unit) List
Part Number
6-7
Docking Assembly (WOHDD)
Figure 6-3.
0
Docking Assembly (WOHHD) Exploded Diagram
Table 6-3. Docking Assembly (WOHHD) Exploded Diagram
Item
Description
Part Number
Item
Description
01
T10IBT1-2A HINGCAP
BTM ASSY/AR
10
T10IBT1-2A TP
MYLAR SHEET
02
T10IBT1-2A HINGCAP
TOP ASSY/AR
11
TP FFC 8P 1.0MM
115M T10IBT1
03
T10IBT1 HINGE LEFT
12
KB MODULE
04
T10IBT1 HINGE RIGHT
13
T10IBT1-2A KB
BRACKET/AR
05
POGO DOCK CABLE
WHDD P0YAY
14
DOCK PCB
06
T10IBT1-1A HINGE
LINKBKT ASSY
15
T10IBT1-2A
BTMCASE BLUE
ASM/AR
6-8
Part Number
FRU (Field Replaceable Unit) List
Item
Description
07
P0YAY DOCK MAGNET
08
T10IBT1-2A TOP CASE
ASSY/AR
9
T10IBT1-2A TOUCHPAD
MODULE/AR
FRU (Field Replaceable Unit) List
Part Number
Item
Description
Part Number
6-9
FRU List
0
Table 6-4. Pad FRU List
Category
Acer Description
Acer Part No
ADPATER
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000CD (CN)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000BD (UK)
KP.0100A.001
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000TD (TW)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000ED (EU)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000AD (AU)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000UD (US)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000OD (MX)
ADAPTER SW 10W 5V/2A 2PIN //
FLYPOWER/PS12H050K2000ND (IN)
BATTERY
Battery // T10IBT1 MBELL 4200 1S2P MBELL //
4260124P 3.7V/31WH
KT.0020Q.001
PGOFFC 16P 1mm L:147.8 T10IBT1 //
CVILUX/FFCC16152B14H0514-NH //POGO Board
FFC to PAD MB
50.G53N5.001
T10IBT LCM-FPC V3.0 // SIX UNITED
5.2*2.17,0.3mm // LCM to PAD MB FFC
50.G53N5.002
WLAN MAIN ANTENNA T10IBT1 // SIX UNITED
S/M.A.O.0000202 // WLAN MAIN ANTENNA
connect to PAD MB
50.G53N5.003
CABLE
6-10
FRU (Field Replaceable Unit) List
Table 6-4. Pad FRU List (Continued)
Category
Acer Description
Acer Part No
T10IBT1 SIDKEY V1.0 // SIX UNITED
5.35*0.5,0.3mm// FPC Module to PAD MB with
Power and Volume key Metal Dome
50.G53N5.004
T10IBT1 SWITCH_BD. // AR/20PCS/BOX
55.G53N5.001
BOARD
CASE/COVER/BRACKET ASSEMBLY
T10IBT1-2A LCD COVER ASSY/AR // POWERFUL
// color Iron // A cover
60.G53N5.001
CMOS CAMERA 2M HD //
ZOWEE/ZBF-2U004-YZ-T10
NC.21411.03W
CAMERA
FRU (Field Replaceable Unit) List
6-11
Table 6-4. Pad FRU List (Continued)
Category
Acer Description
Acer Part No
LCD MODULE
T10IBT1 10.1 WXGA GLARE LED //
AR/5PCS/BOX // Resolution:1280 (RGB)*800
6M.G53N5.001
SPEAKER SET T10IBT1 // SIX
UNIT/S4P-1511N5608-222298S
23.G53N5.001
Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB
LF
NB.G5C11.001
Mainboard S1002 Z3735F, 2G MEM, eMMC 32GB
(US only) LF
NB.G5C11.003
Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB
LF
NB.G5C11.002
Mainboard S1002 Z3735G, 1G MEM, eMMC 32GB
(US only) LF
NB.G5C11.004
SPEAKER
MAINBOARD
Table 6-5. Docking FRU List
Category
Acer Description
Acer Part No
BOARD
6-12
T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX
(W/HDD)
55.G5CN5.001
T10IBT1 DOCKING MAIN_BD. // AR/10PCS/BOX
(WO/HDD)
55.G53N5.002
FRU (Field Replaceable Unit) List
Table 6-5. Docking FRU List (Continued)
Category
Acer Description
Acer Part No
HDD SATA FFC P0YCY //
FOXCONN/WDMSYCY-PA001-1H
50.MX4N5.001
HDD SATA FFC P0YCY // SANTA/351050-100
50.MX4N5.001
TP FFC 8P 1.0mm 115mm T10IBT1 //
JINLONG/JA3081H157100 // Touchpad to Docking
MB
50.G53N5.005
CABLE
CASE/COVER/BRACKET ASSEMBLY
T10IBT1-2A BTMCASE BLAN ASM/AR //
POWERFUL // Color Iron // D cover
60.G53N5.002
T10IBT1 HINGE ASSY // AR/5PCS/BOX
60.G53N5.003
TOUCHPAD // AR/10PCS/BOX (Tocuhpad
vendor--SYNAPTICS)
56.G53N5.001
TOUCHPAD
FRU (Field Replaceable Unit) List
6-13
Table 6-5. Docking FRU List (Continued)
Category
Acer Description
Acer Part No
KB ASSEMBLY
6-14
T10IBT1-2A KB TOP CASE MOD(LA) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.001
T10IBT1-2A KB TOP CASE MOD(CZ) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.002
T10IBT1-2A KB TOP CASE MOD(SF) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.003
T10IBT1-2A KB TOP CASE MOD(TU) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.004
T10IBT1-2A KB TOP CASE MOD(FR) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.005
T10IBT1-2A KB TOP CASE MOD(TA) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.006
T10IBT1-2A KB TOP CASE MOD(HU) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.007
T10IBT1-2A KB TOP CASE MOD(BE) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.008
T10IBT1-2A KB TOP CASE MOD(SP) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.009
T10IBT1-2A KB TOP CASE MOD(TW) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.010
T10IBT1-2A KB TOP CASE MOD(RU) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.011
T10IBT1-2A KB TOP CASE MOD(BG) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.012
T10IBT1-2A KB TOP CASE MOD(PO) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.013
T10IBT1-2A KB TOP CASE MOD(DE) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.014
T10IBT1-2A KB TOP CASE MOD(GE) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.015
T10IBT1-2A KB TOP CASE MOD(GR) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.016
T10IBT1-2A KB TOP CASE MOD(IT) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.017
T10IBT1-2A KB TOP CASE MOD(ND) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.018
T10IBT1-2A KB TOP CASE MOD(CB) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.019
FRU (Field Replaceable Unit) List
Table 6-5. Docking FRU List (Continued)
Category
Acer Description
Acer Part No
T10IBT1-2A KB TOP CASE MOD(A1) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.020
T10IBT1-2A KB TOP CASE MOD(UK) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.021
T10IBT1-2A KB TOP CASE MOD(AR) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.022
T10IBT1-2A KB TOP CASE MOD(NW) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.023
T10IBT1-2A KB TOP CASE MOD(SD) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.024
T10IBT1-2A KB TOP CASE MOD(WB) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.025
T10IBT1-2A KB TOP CASE MOD(UI) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.026
T10IBT1-2A KB TOP CASE MOD(KO) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.027
T10IBT1-2A KB TOP CASE MOD(JP) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.028
T10IBT1-2A KB TOP CASE MOD(BR) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.029
T10IBT1-2A KB TOP CASE MOD(HE) //
AR/5PCS/BOX(CHICONY)(SERVICE)
6B.G53N5.030
HDD SATA3 500GB 5400R 0001SDM1 //
SEAGATE/ST500LT012-1DG142
KH.50001.046
HDD
FRU (Field Replaceable Unit) List
6-15
6-16
FRU (Field Replaceable Unit) List
CHAPTER 7
Test Compatible Components
Microsoft® Windows® 8.1 Environment Test . . . . . . . . . . . . . . 7-4
Aspire ACER One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
7-2
Test Compatible Components
This tablet computer’s compatibility is tested and verified by Acer’s internal testing
department. All of its system functions are tested under Windows® 8.1 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed
these tests. Regarding configuration, combination and test procedures, please refer to the
Compatibility Test Report released by Acer Mobile System Testing Department.
Test Compatible Components
7-3
Microsoft® Windows® 8.1 Environment Test
0
Aspire ACER One
0
Table 8-1. Test Compatible Components
Vendor
Type
Description
Part No.
Adapter
10W
Adapter Acer 10W 5V/2A _ LF non BnS
KP.0100A.001
Non-AVAP
Audio Codec Realtek 5640
I2C
Non-AVAP Audio Codec - Realtek 5640
I2C
NC.21011.02J
2CELL8.4
Battery MBELL AP15D Polymer 1S2P
MBELL 2 Cell 8400mAh Main
COMMON
KT.0020Q.001
2M Camera
2M Camera OV2680 OV2680
NC.21411.03W
2M Camera
2M Camera OV2680 OV2680
NC.21411.03W
ATMZ3735F
CPU(BGA) Intel Atom Z3735F SoC
1.83G 2M 2.5W C Stepping Valleyview
1x64 DDR3L-RS Intel HD Gen7LP
KC.FZ301.735
60002215
SAMSUNG
eMMC32GB
eMMC SAMSUNG NAND 32GB
KLMBG4GEND-B031 LF+HF MLC
KN.0320B.009
60002045 SK
HYNIX
eMMC32GB
eMMC HYNIX NAND 32GB
H26M64103EMR (0x03) LF+HF 16nm
KN.0320G.008
N500GB5.4KS
HDD HGST 2.5" 5400rpm 500GB
Dummy P.N for 500G SATA 8MB
LF+HF F/W:
KH.50007.015
10000001
ACER
INCORPORA
TED
Audio Codec
10004786
REALTEK
Battery
10006583
PEGATRON
Camera
10000981
MISC
Camera2
10000981
MISC
CPU
10001067
INTEL
HDD
2nd HDD
60002005
HGST SG
7-4
Test Compatible Components
Table 8-1. Test Compatible Components
Vendor
Type
Description
Part No.
Keyboard
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Korean Y2011 Acer Legend Win 8
NK.I1013.042
10006583
PEGATRON
AF0S_A11B
Keyboard Acer AF0S_A11B
AF0S_A11B USB Standard Silver
Japanese Keyboard docking for Fendi /
Fendi2
NK.USB1A.002
10006583
PEGATRON
AF0S_A11B
Keyboard Acer AF0S_A11B
AF0S_A11B USB Standard Silver US
International Keyboard docking for
Fendi / Fendi2
NK.USB1A.001
10001044
CHICONY
AF0S_A11B
Phantom KB Acer AF0S_A11B AF0S
Internal 10 Standard Black Y2011 Acer
Legend Win 8
NK.I101A.002
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Korean Y2011 Acer Legend Win 8
(Fendi 2)
NK.I1013.04H
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
US w/ Canadian French Y2011 Acer
Legend Win 8
NK.I1013.04G
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
US International w/ Hebrew Y2011 Acer
Legend Win 8
NK.I1013.04F
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
US International Y2011 Acer Legend
Win 8
NK.I1013.04E
10001044
CHICONY
AF0S_A11B
Phantom KB CHICONY AF0S_A11B
AF0S Internal 10 Standard Black Y2011
Acer Legend Win 8
NK.I1013.03L
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Arabic Y2011 Acer Legend Win 8
NK.I1013.03M
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
ALA-Spanish Y2011 Acer Legend Win
8
NK.I1013.03N
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Belgium Y2011 Acer Legend Win 8
NK.I1013.03P
Test Compatible Components
7-5
Table 8-1. Test Compatible Components
Vendor
Type
Description
Part No.
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Brazilian Portuguese 2013 Y2011 Acer
Legend Win 8
NK.I1013.03Q
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Bulgaria Y2011 Acer Legend Win 8
NK.I1013.03R
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
CZ/SK Y2011 Acer Legend Win 8
NK.I1013.03S
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Chinese Y2011 Acer Legend Win 8
NK.I1013.03T
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Danish Y2011 Acer Legend Win 8
NK.I1013.03U
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
FR/Arabic Y2011 Acer Legend Win 8
NK.I1013.03V
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
French Y2011 Acer Legend Win 8
NK.I1013.03W
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
German Y2011 Acer Legend Win 8
NK.I1013.03X
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Greek Y2011 Acer Legend Win 8
NK.I1013.03Y
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Hungarian Y2011 Acer Legend Win 8
NK.I1013.03Z
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Italian Y2011 Acer Legend Win 8
NK.I1013.040
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 87KS Black
Japanese Y2011 Acer Legend Win 8
NK.I1013.041
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Nordic Y2011 Acer Legend Win 8
NK.I1013.043
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Norwegian Y2011 Acer Legend Win 8
NK.I1013.044
7-6
Test Compatible Components
Table 8-1. Test Compatible Components
Vendor
Type
Description
Part No.
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Portuguese Y2011 Acer Legend Win 8
NK.I1013.045
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Russian Y2011 Acer Legend Win 8
NK.I1013.046
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
SLO/CRO Y2011 Acer Legend Win 8
NK.I1013.047
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Spanish Y2011 Acer Legend Win 8
NK.I1013.048
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Sweden Y2011 Acer Legend Win 8
NK.I1013.049
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Swiss/G Y2011 Acer Legend Win 8
NK.I1013.04A
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 83KS Black
Thailand Y2011 Acer Legend Win 8
NK.I1013.04B
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
Turkish Y2011 Acer Legend Win 8
NK.I1013.04C
10001044
CHICONY
AF0S_A11B
Keyboard CHICONY AF0S_A11B
AF0S Internal 10 Standard 84KS Black
UK Y2011 Acer Legend Win 8
NK.I1013.04D
none LAN
LAN none LAN without LAN
NI.22400.051
OB2GBIIIL(256
x16*4)
Memory Chip DDR3L 1600 2GB
Dummy LF+HF Dummy
KN.2GB00.011
none NB
Chipset
NB Chipset none NB Chipset without
NB Chipset
KI.22600.054
UMA
UMA (Intel)
KI.23200.038
LAN
10000981
MISC
MEM
60002041
QIMONDA
NB Chipset
10000981
MISC
VGA Chip
10001067
INTEL
Wireless LAN
Test Compatible Components
7-7
Table 8-1. Test Compatible Components
Vendor
60014201
AZURE
WAVE
Type
Description
Part No.
3rd WiFi 1x1
BGN+ BT SDIO
M.2 1216
Azurewave 3rd WiFi 1x1 BGN+ BT
SDIO M.2 1216 Realtek 8723BS
NC.23611.01W
PIFA 0.6
WNC PIFA 0.6 WiFi Antenna
NC.23511.00C
A cover
A cover Sliver printing
NC.21011.02T
Mirror
w/Camera
Mirror w/Camera
LZ.21000.009
D10.1WXGA/T
P1GGAS
LED LCD Panel 10.1' WXGA Glare
KD101N24-39NA-A1 / GB101002-01
00 LF 350nit 30ms 800:1
MIPI/GG/AB/Dummy Sample
KL.1010I.001
Touchpad ODM
assigned
Touchpad ODM assigned
NC.24611.001
MicroSD
Card Reader MicroSD
NC.21511.001
WiFi Antenna
10000105
WNC
A cover
10000981
MISC
B cover
9999995
ONE TIME
VENDER
LCD
10000981
MISC
Touch Pad
PLM00014
ODM
Card Reader
10000981
MISC
7-8
Test Compatible Components
CHAPTER 8
Online Support Information
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
8-2
Online Support Information
Introduction
0
This section describes online technical support services available to help users repair their
Acer Systems.
For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer
branch office. Acer Branch Offices and Regional Business Units may access our website.
However some information sources will require a user i.d. and password. These can be
obtained directly from Acer CSD Taiwan.
Acer's Website offers convenient and valuable support resources.
In the Technical Information section users can download information on all of Acer's
Notebook, Desktop and Server models including:
Service guides for all models
Bios updates
Software utilities
Spare parts lists
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material.
Also contained on this website are:
Detailed information on Acer's International Traveller’s Warranty (ITW)
Returned material authorization procedures
An overview of all the support services we offer, accompanied by a list of telephone, fax and
email contacts for all technical queries.
We are always looking for ways to optimize and improve our services, so do not hesitate to
direct any suggestions or comments to us.
Online Support Information
8-3