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INTERPERSONAL PROCESS RECORDINGS I. Description A. A process recording is a written account of the verbal and nonverbal behavior that occurs during a nurse-patient interaction. Because the nurse relies on her memory to recall what occurred, this recording should be written as soon as possible after the interaction. II. Purpose A. The Student: 1. Observes and records behavior. 2. Identifies covert meaning behind behavior. 3. Demonstrates the use of therapeutic communication techniques. 4. Evaluates his/her own behavior. III. Guidelines 1. Select a patient with whom you can communicate. 2. Ask the patient for an interview. Select a quiet undisturbed place to conduct the interview. 3. Listen carefully to what he or she says and to your response 4. Do not write notes or take your form into the interview. Rely on your memory. Remember your patients might be paranoid regarding your writing down what is said. 5. As soon as possible write down some notes to help you when you write your IPR. 6. When you write up the IPR utilize the previous knowledge you gain in your communication classes. For example: Did you use a "blocking" technique? IV. Evaluation A. The process recordings will be graded on a pass/fail. Whether the student said the “right" words is not important at this time. Your subsequent evaluation of what you did do and say is of importance. Your clinical evaluation score will reflect your work on these papers. V. Format for the Student to use: (on 8 1/2 x 11" paper) A. Student's name: B. Patient's initials (do not identify patient by full name) C. Date D. Time of day E. Setting (An initial description of the setting in which the interaction takes place is essential. Environmental factors do influence the nature of the interaction.) 1. Appearance and motor activity (The patient's appearance and general demeanor should be described. Be specific and use appropriate terminology. Many clues to the patient's emotional status will be found here.) 2. Interaction(Use the following format. See attached form). 4. Evaluation -- to examine or judge carefully: Was this an "interview"? Was this a social chit-chat? Why or why not? Did you learn anything about this patient that will have implications for nursing care? **Use the attached template and make as many copies as will be needed. NUR 211 2011 7/16/2013 Page 1 of 6 Guidelines for Process Recording Form Setting(or environment). Describe the setting and/or the surrounding in which you and your patient are experiencing at the time of the IPR interaction. Is the setting the patient’s room, day room, etc. Also describe the environmental factors which might include, lighting, room ‘mood’, outside, etc. Appearance and Motor Activity of Client Describe the look of the patient, i.e. sad, frowning, smiling, calm, fidgety, eyes closed, turning away from nurse, unwilling to make eye contact, etc. Interaction (verbatim) Patient Verbatim* - Nurse verbatim* These sections should include specifically what the nurse and patient say along with significant non-verbal behavior. Time lapses and silences should be noted, as well as length of silence. Note gestures, facial expression, postures, eye contact, emotional tone, etc. For example--it should be recorded that the patient's voice dropped to a whisper when he spoke of his father's death. Record what you are doing for the patient as you converse. Remarks** What can be said about what you heard and say? Patient Communication: ● ● ● ● ● Are the statements clear? Is external stimuli misinterpreted? Are there any covert expressions of feelings? Identify defense mechanisms used. Identify developmental stages when appropriate. Nurse Communication: ● ● ● ● What did you feel/think about (e.g. did the patient's language anger you?) Did you do anything that negatively/positively affected the patient? Identify the therapeutic/non-therapeutic communication techniques used? Give your ideas as to what was going on during the interaction. Are there covert messages? Themes? Identify the communication techniques you use and identify the rationale for your behavior. Identify the defense mechanisms used for the patient and you. What are they. This column is NOT to be filled with descriptions of non-verbal behavior. Alternative response*** This is one of the most important parts of the process recording. This column provides the student with the opportunity to review the content of the interaction and formulate responses that might have been more effective than the one used. Each alternative should be accompanied by a rationale as to why it might promote more effective communication. ● Ask yourself how might you have reacted more effectively? ● Did you respond to overt and/or covert feelings expressed? (affective level) ● Give example of an alternative response--identify it (use exact words). Evaluation: ● Discuss your general feelings about the interaction. ● Summarize the psychological content -- what do you think was going on with the patient? ● What nursing implications did you learn? Further thoughts about therapeutic communication: You can be respectful toward the patient and attend to what is said and also set limits and redirect conversation if necessary. Be careful of having your own agenda for discussion -- you may then miss other clues (or cues) from patient that could allow you to learn more from patients. NUR 211 2011 7/16/2013 Page 2 of 6 Interpersonal Process Recording Form (IPR) Student’s Name____Linjia Chen__________________ Date _9/27/2021__________ Patient’s Identification will NOT be on this form MC 1. Setting (or environment) We were communicating during the IRT walking activity. We were walking with other clients to the cemetery and then back to the treatment center. It was a warm day at 10:00 AM. 2. Appearance and Motor Activity of Client Client’s clothes were clean. He was very happy to communicate with me. He was making eye contact with me during the conversation. He was smiling and calm. He was smoking while we were talking. Remarks** What can be said about what you heard and say? 3. Interaction (verbatim) Patient Nursing Student Remarks Alternative Response Client asked me how to say I looked at the client. He was 2. I asked his client's name when I 1. When the patient told me my name. He asked me, “are very happy and had a smile that if I mind him smoking. I you from China?” Once he on his face. I told him how to told me I look like 21, 22. I told think it would be better for knows my name, he was say my name and I am from him that yeah, I did look me to tell him the truth that very exciting to tell me that China. I told him it is okay if younger than my age, thanks. I I don’t like someone who Linjia, I am going to go with we can walk together. I told asked about his age. smokes. I could tell him the you for the walking activity. him about my age. I said to 3. When we were talking about reason that I don’t like it. He stood close to me. He the client that I don’t mind if chinese dishes. I told him I like Smoking is not good for the asked me my age. he is smoking. I told him sesame chicken too. Some of lungs. High risks for cancers told him my name. When he some Chinese words. I asked the dishes that I like over here. NUR 211 2011 7/16/2013 Page 3 of 6 and cardiac disease, and He said he can’t believe my him what his favorite Chinese 4. I asked what his belief is. stroke. Because telling him age. He told me that I look dishes are. I said I am a the truth would be more like 21,22. He is 23. While buddhist. When he told me effective to open the we were walking outside, that we must have some communication. Then I can patient asked me if I mind connection in prelife. I said ask him what makes him him smoking. Buddhism believes that want to smoke. He told me, Linjia, I am people meet each other in going to tell you how to say present life for a reason. It 5. 2. When the patient gets out hello in spanish. He told me was because in prelife they of hand and points out age is his favorite Chinese dish is had a lot of connection. not a problem. I could use sesame chicken. Client asked I asked him what brought redirect. Let the patient know me about my belief. He told him to the treatment center. I that I am here for clinical and me he is Christian. responded to him that I won’t studying. Because by Client said that he believes judge him for being here. We redirecting client and setting that we must have some are all here for learning. boundaries can let him focus connection in prelife. That’s on the issues that he is facing why we met today. When the client told me that now. Another thing is to He put out his hand and I he would come to find me, it show the professional as a assumed that he wanted me was a little overwhelming for student nurse. to hold his hand. I didn’t do me at that moment. But after that. Later he held one of he told me he was just 3. When the patient told me another client and told me kidding. I felt much ease. I that we are not seeing each that it is like this. hope I made him feel better other again. I could use Client told me that he was when I told him that we were reflecting communication here for probation. He said all here for learning and I skills to tell him that it is sad, NUR 211 2011 7/16/2013 6. Page 4 of 6 he hopes that I won’t judge won’t judge him for being but I am happy to see that him. He will be out in one here. By reflecting what the you had a great day. I wish week. client said about the you the best luck no matter Patient told me that he had 5 connection we had before I where you are. This end sisters, he is the youngest think this communication was communication will make him one. He knows how to treat therapeutic. I used a reaction feel warmth and see the women well. I told him you defense mechanism by telling hope of life. are like a little brother. He him I don’t mind him said age is not a problem. I smoking. This response was was with someone who was totally opposite to the way I 40 years old. was thinking. After we finished the walk activity and went back to the treatment center. He told me, “Linjia, I am sad that I can’t see you anymore. I will go to find you.” Then he laughed and told me, I am kidding. He asked me if I would come back tomorrow? Patient’s statement was very clear. There is nothing misinterpreted. There is no convert feeling. Client is in the intimacy vs isolation NUR 211 2011 7/16/2013 Page 5 of 6 development stage. Patient used an undoing defense mechanism when he told me that he would go find me. 4. Evaluation of the Interaction between you and the client This interview was more like a social chit-chat. Because the conversion had a lot of personal questions involved. I learned that during this type of interview, I need to know what is my nursing role is. I need to examine my own thoughts and values when talking with client first. It is important to setting boundaries and redirecting patient when patient points out too many personal ideas to nurse. Because without clear boundaries will cause the nursing role confusion. Giving an education to patients when we see patients smoking or something else that might harm his health is also important. First it will help them realise the issues, second will help them open the communication to find out the root cause of their addiction to provide better nursing care. NUR 211 2011 7/16/2013 Page 6 of 6