Download Stress Management

Survey
yes no Was this document useful for you?
   Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Document related concepts

Psychoneuroimmunology wikipedia, lookup

Transtheoretical model wikipedia, lookup

Transcript
Chapter 20
A Safe and Healthy Environment
Lecture Overview
•
Employee Safety
•
Principles of Safety Program
•
Implementation of Safety Program
•
Health
•
Work Stress
•
Burnout
Health
•
The wellbeing of employee is depend on physical and mental
health
i) Physical Health
•
Poor health means reduce productivity, more absenteeism and
more cost on health services
ii) Mental Health
•
Work pressure and tension
iii) Noise Control
•
Noise can be minimized but very difficult to eliminate
•
Industrial age causing noise problems
•
Continuous exposure to noise result into impaired hearing
•
Noise exposure may also cause heartburn, fatigue, change in
blood circulation, and hormonal problems
Control Methods
a) At the source
ii) absorption
iii) through enclosure
Work Stress
iv) Work Stress: Stress can be defined as “the response of
individual to disturbing factors and consequences of this
reaction”
Stressors are physical and psychological demands that cause
stress
Positive Stress: Also called eustress is positive motivator
Negative Stress: Condition or situation that cause physical,
emotional and psychological damage
Stress is combination of constraints, demands, and uncertainties
How much stress individual takes depend on
i) Perception of the situation ii) Past experience iii) social support
iv) Personality/Individual differences
Burnout: It is closely associated with stress. It is defined as “total
depletion of physical and mental resources caused by excessive
striving to reach an unrealistic work-related goals” (Dessler, p. 667)
Individual Level
Personality
Role overload
Role conflict
Role ambiguity
Task characteristics
Work Stress
Behavioral
Satisfaction
Stress
Performance
Absenteeism
Turnover
Accidents
Substance abuse
Group Level
Managerial behavior
Lack of cohesiveness
Intragroup conflict
Status incongruence
Sexual harassment
Workplace violence
Organizational Level
Climate
Management styles
Organizational design
Organizational life cycle
Cognitive
Poor decision making
Lack of concentration
Forgetfulness
Moderating Variable
Perception
Past experience
Social support
Individual differences
Physiological
Diseases
Burnout
Extra organizational
level
Family
Economy
Lack of mobility
Quality of life
Adopted from: Aswathappa. Human Resource Management, Text and Cases, 2008, p. 499333
Work Stress
Stress
Burnout
The person feel fatigue
The individual encounters
chronic exhaustion
The person is anxious
The individual is hypertensive
The person is dissatisfied with
the job
The person is bored
The person's job commitment
has declined
Job commitment is nil
The person feels moody
The person feel impatient,
unwilling to talk to other
The person feels guilty
The person encounters mental
depression
The person is having difficulty in Forgetfulness is frequent
concentrating. Forget things
The individual face physical
health problems
The person is psychologically
upset
Adopted from: Aswathappa. Human Resource Management, Text and Cases, 2008, Pp. 50233
Burnout Model
Emotional
exhaustion
Personal, job and
organizational
stressors
Depersonalization
Attitudinal and
behavioral
symptoms of
burnout
Feeling a lack of
personal
accomplishment
Adopted from: Aswathappa. Human Resource Management, Text and Cases, 2008, p. 50333
Stress Management
Signs of Stress
Physical
Emotional
Mental
Relational
Spiritual
Behavioral
Appetite
change
Bad temper
Lacking
humour
Isolation
Feeling of
emptiness
pacing
Headache
Anxiety
Dull senses
Defensive
Apathy
Swearing
Fatigue
Nightmares
Lethargy
Intolerance
Inability to
forgive
Substance
abuse
Insomnia
Irritability
Boredom
Resentment
Cynicism
Nail biting
Indigestion
Depression
Indecisiveness
Loneliness
Loss of
direction
Slumped
posture
Cold
Frustration
Forgetfulness
Nagging
Doubt
Restlessness
Wight change
Over
sensitivity
Poor
concentration
Low desire
Need to prove
self
Risk aversion
Teeth grinding
Mood swing
Personality
changes
Aggression
Negative
outlook
Eating
disorders
Tension
Fearfulness
Stuck in past
Abuse
Gloom
Headaches
Adopted from: Aswathappa. Human Resource Management, Text and Cases, 2008, p. 50333
Stress Management
1 Individual Strategies
a) Biofeedback
b) Muscle relaxation
c) Mediation
d) Cognitive restructuring
e) Time management
Stress Management
2 Organizational Strategies
Programs for Work Stressors
• Improvements in physical work conditions
• Job redesign
• Reducing workload and changing deadlines
• Structural reorganization
• Change in work schedule, recreational leave
• Management by objectives
• Employee participation
• Workshops on role clarity and conflict
Organizational
strategies
Work stressors
•
•
•
•
•
•
Workload
Job conditions
Role conflict and
ambiguity
Career development
Aggressive behavior
Conflict between
work and other roles
Employee
perceptions/stress
experience
Programs for Employee perception and
outcomes of stress
• Team building
• Behavior modification
• Career counseling
• Time management workshops
• Workshops on burnout
• Training in relaxing techniques
• Physical fitness programs
Outcomes of stress
Physiological
Emotional
Behavioral
Adopted from: Aswathappa. Human Resource Management, Text and Cases, 2008, Pp. 505-50633
Summary
•
Employee Safety
•
Principles of Safety Program
•
Implementation of Safety Program
•
Health
•
Work Stress
•
Burnout