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Enclosure 1 to SOW Danish Forces Voice Recorder The requirement is to record primarily voice spoken to and from ground / air/sea for Secure/Non Secure Voice Communication and Air Traffic Control Voice communication. Voice Recorder System Requirements Page 1 of 24 06-12-2013 1.0 Introduction to Requirement Specification The quotation is required to present an item by item compliance list. Any deviations from requirements shall be clearly indicated by the tenderer and how. Interpretation of itemizing: M means Mandatory Requirement. C means Conditional Requirement 1.1 This Introduction to Requirement Specification is information to the tenderer. 1.2 Danish defence has a requirement for replacement of our current voice recording systems. The requirement is to record primarily voice spoken to and from ground / air/sea for Secure/Non Secure Voice Communication and Air Traffic Control Voice communication. ICAO recommendations will apply in this matter. Furthermore Voice is recorded on emergency frequencies both in the Royal Danish Navy and Royal Danish Air force. Additionally, there is a requirement to record several specific analogue and digital telephones. The equipment within the scope of this requirement specification shall be Commercial Off The Shelf, COTS equipment. 1.3 The Voice Recorder System shall interface to The Voice Communication System (VCS) developed for the Danish Forces by SAAB Denmark and ATC VCS developed by Frequentis, Austria. The Voice Recorder System shall interface to 3 different types of PABX/PBX. 1.4 This document comprises the requirements to the end of document. 1.5 Scope of this procurement covers 7 geographical installation sites in Denmark with a total of 13 Voice Recorders. Prices shall be listed in [Deliverables Price List 17 July 2013.xlsx]. 1.6 If any inconsistency in the Requirement Specification is noted, NSPA/DALO shall be given immediate notice. Page 2 of 24 06-12-2013 2.0 General Requirements for Voice Recorder System This section reflects the operative requirement and will be part of the overall evaluation. Tenderer should answer every step by documenting in which way tenderer fulfil the requirement and if not when tenderer will fulfil the requirement or not. 2.1 C Remote operation All operational functionalities of the recorder such as configuration (HW, SW and users), tuning, etc. should be remotely controlled. 2.2 M Remote operation The Tenderer shall specify the ability of remote operation(s) 2.3 M Remote monitoring and control The recorder shall be monitored and controlled remotely. 2.4 M Remote monitoring and control The Tenderer shall specify the ability of Remote monitoring and control. 2.5 M Remote monitoring and control The recorder shall automatically send messages when errors occur. 2.6 C Search monitoring overview There should be no limits to the number of channels to be graphically presented in one window. 2.7 M Hardware Server shall fit in a 19” rack. 2.8 M Hardware Server HDD shall be SAS type configured in RAID and all HDD capacity shall be DAS. 2.9 M Capacity The Recorder shall simultaneous initially record up to 60 analogue and 60 digital E1 channels, scalable up to 120 analogue and 120 digital E1 channels. 2.10 M Capacity Server HDD Recording capacity shall be 30 days according to International (ICAO) and national requirements. 2.11 M Hardware Redundancy Physical Recorder redundancy shall be possible at all sites. (Active/active). Page 3 of 24 06-12-2013 2.12 M Software User separation It shall be possible to separate channels, so only distinctive users can control and listen to distinctive channels. 2.13 M Software OS It is required that all the Recorder SW is “MS. Windows” applications, as WIN7 / WINSERVER2008R2 (and newer) are standard OS in the Danish Defence. 2.14 M Software User User authentication (windows authentication) at log on and user roles to distinguish between different user rights shall be implemented. 2.15 M Software Audible, visible, SNMP and relay (I/O card that triggers external alarm) alarm shall appear when HW or SW faults occur. 230V, 5A 50Hz 2.16 M Software System time shall be synchronized via NTP or equivalent. 2.17 M Software During replay a quick search for metadata e.g. timestamp, time interval, telephone number and activity, shall be feasible. 2.18 M Software Recording communication sequences shall have no recording duration limits. 2.19 M Software export format Recorded sequences shall be exportable to external medias (USB sticks, CD, DVD……) in a WAV, or other lossless format, and in a ‘time and edit’ locked / encrypted format (LEGAL RECORDING). A stand alone, license free windows player for replaying / decrypting / searching in this format shall be provided for the MS Windows OS. 2.20 C Software player The standalone non prerequisite player should support OSX and various LINUX distributions. ‘Non Prerequisite’ meaning that no other programs, than the executable player are needed to search and replay. Page 4 of 24 06-12-2013 2.21 M Software player Tenderer to state which OS The standalone non prerequisite player supports. 2.22 M Software Recording It shall be possible to preserve recordings (protect from automatic or unintended deletion) in a user selectable time. 2.23 M Software Recording Metadata e.g. timestamp, time interval, telephone number and call duration shall be recorded. 2.24 M Software Recording Recording shall start on activity and not by squelch. VAD/VOX levels shall be adjustable. 2.25 M Software Backup/Restore The Voice Recorder Software shall feature a possibility to backup/save the Recorder System Configuration, in such a way, that in case of for example a fire/HDD crash?, a replacement server, with relevant I/O cards and Windows OS, the VRS Software can be installed to match the previous settings easily, by restoring the configuration files from external media. 2.26 M Software upgrade, update, patch, new versions, new release Software upgrade, update, patch, new versions, new release shall be cumulative (including all previous changes published). 2.27 M Software upgrade, update, patch, new versions, new release Software upgrade, update, patch, new versions, new release shall be available on the Internet, as executable/installable files. 2.28 M Software upgrade, update, patch, new versions, new release A software upgrade, update, patch, new versions, new release shall not alter any user configured settings (system and recorder settings). 2.29 M Software upgrade, update, patch, new versions, new release After a software upgrade, update, patch, new versions, new release it shall be possible to revert to the previous software level. 2.30 M Microphone Recording in communication rooms Recording of microphones (Analogue / Digital / IP) shall be possible. Page 5 of 24 06-12-2013 2.31 M Microphone Recording in communication rooms Tenderer shall suggest type and interface of microphone. 2.32 C User Interface User interface on recorder configuration and management user interface should be GUI (Graphical User Interface). 2.33 M User Interface Tenderer shall specify in which way the recorder configuration and management User Interface is GUI 2.34 M User Interface User interface on recorder client SW (monitoring, configuration and management) shall be GUI (Graphical User Interface). 2.35 C GUI The GUI should be scalable to minimum full HD. 2.36 M GUI Tenderer shall specify in which way the GUI scales. 2.37 M LRU LRU replacement shall be possible by Danish Defence’s technical staff without external support. 2.38 M LRU There shall be no license hard lock to LRU serial numbers. Tenderer to propose the license method. Page 6 of 24 06-12-2013 3.0 Analogue Recorder Requirements 3.1 M Analogue Audio input lines The Voice Recorders shall interface to 2-wire input lines with impedance 600 10%, galvanic separation, balanced noise filtered out. 3.2 M Frequency response Frequency response shall be: 2,0 dBm, in the range 300-3400 Hz relative to 1000 Hz level. 3.3 M Audio signal level Nominal audio signal level: 0 dBm. Adjustable from 20 dBm to 0 dBm 3.4 M Input sensitivity The input sensibility shall for any channel be adjustable within between −40 dBm to +10 dBm. 3.5 M Signal to noise ratio The S/N ratio shall for each individual input channel be ≥65 dB measured with a psofometric filter according to ITU-T. 3.6 M Distortion The total harmonic distortion shall be less than 5% in the specified audio range 300-3400 Hz. Distortion shall be measured at an input level of 10 dB below the nominal level. 3.7 M Inter channel cross talk Inter channel cross talk shall be below −75 dB. 3.8 M Automatic Gain Control, AGC The voice recorder shall be equipped with AGC in order to compensate for variations in audio input. Level and characteristics shall be specified by tenderer. Page 7 of 24 06-12-2013 3.9 M Audio Signal Limiter Also the voice recorder shall be equipped with a limiter in order to avoid excessive audio levels from the input lines. Characteristics shall be specified by tenderer. 3.10 M Audio Signal Limiter The tenderer shall specify the Characteristics of the Audio signal Limiter required in 3.9 M. 3.11 M AGC and Limiter selection It shall be possible to select and deselect the AGC and limiter functions per line/channel by action from a systems console, 3.12 M VOX limitation The recorder shall have the ability to combine with a VOX limitation, instead of e.g. a HF radio Squelch. 3.13 M Nortel S61 Meridian PABX analogue interface Each voice recorder analogue audio input from the Nortel Meridian PABX shall meet following specifications: Type: Impedance: 2-wire, analogue 600 ohm, ≥20 k ohm, balanced and switchable Norm. signal level: 0 dBm Freq. response: 300-3400 Hz 3.14 M Ericsson MD110 PABX analogue interface Each voice recorder analogue audio input from the Ericsson MD110 PABX shall meet following specifications: Type: Impedance: 2-wire, analogue 600 ohm, ≥20 k ohm, balanced and switchable Norm. signal level: 0 dBm Freq. response: 300-3400 Hz 3.15 M PSTN, POTS Recording of traditional telephony lines shall be Page 8 of 24 06-12-2013 supported. 4.0 Digital Recorder Requirements 4.1 M E1 Interface It Shall be possible to record PCM30. 4.2 M E1 Interface It shall be possible to record each 64kbit timeslot as separate channels. 4.3 M QSIG trunks PABX interconnect trunks. It shall be possible to record dynamically allocated timeslots according to QSIG protocol, together with related metadata, such as e.g. dialled number, time of day, A number presentation, call duration. 4.4 M QSIG trunks Tenderer shall state which part of the PABX interconnect trunks that are possible to record. 4.5 M QSIG trunks These Metadata shall be searchable. 4.6 M ISDN interface, ISDN BRI Recording of ISDN telephones shall be possible 4.7 M Frequency response Frequency response: 2,0 dBm, 300-3400 Hz relative to 1000 Hz level. 4.8 M Audio signal level Nominal audio signal level: 0 dBm. Adjustable from 20 dBm to 0 dBm 4.9 M Input sensitivity The input sensibility shall for any channel be adjustable within between −40 dBm to +10 dBm. Page 9 of 24 06-12-2013 4.10 M Signal to noise ratio The S/N ratio shall for each individual input channel be ≥65 dB measured with a psophometric filter according to ITU-T. 4.11 M Distortion The total harmonic distortion shall be less than 5% in the specified audio range 300-3400 Hz. Shall be measured at an input level of 10 dB below the nominal level. 4.12 M Nortel S61 Meridian PABX Digital interface Each voice recorder input from the Nortel Meridian PABX shall meet following specifications: Type: 2-wire, digital Impedance: High (shall not influence on the telephone system when power on the recorder is off) Page 10 of 24 06-12-2013 5.0 IP based Recorder Requirements 5.1 M VOIP It shall be possible to do VOIP based recordings, acc. to EUROCAE ED-137B Jan 2012, all volumes. 5.2 M IP Telephony (VOIP) Danish defence operates with CISCO based IP Telephony infrastructure. It shall be possible to record in this environment. 5.3 C ROIP It should be possible to record ‘Radio over IP’, tenderer to state the protocols and interfaces supported. Page 11 of 24 06-12-2013 6.0 Environmental Requirements. 6.1 M CE type approval, labelling and responsibility The contractor shall bear full responsibility for proper CE approval and labelling of the equipment according to the “Low Voltage Directive 73/23/EEC”. EN 60065 and EN 60950 shall apply. 6.2 C Electromagnetic compatibility, EMC MIL-STD-461F or equivalent should apply regarding the conducted emissions and susceptibility as well as radiated emissions and susceptibility. 6.3 M Electromagnetic compatibility, EMC The tenderer shall deliver the standard followed to fulfil 6.2 C as part of the tender indicating compliance to MILSTD-461F. 6.4 C Immunity to electrostatic discharge Should meet IEC 1000-4-2 or equivalent. 6.5 M Immunity to electrostatic discharge The tenderer shall deliver the standard followed to fulfil 6.4 C as part of the tender indicating compliance to IEC 1000-4-2 or equivalent. 6.6 M Hazardous materials The tenderer shall specify in detail if hazardous products such as lead, beryllium etc. which can affect human health and the environment, are unavoidable. 6.7 M Hazardous materials Directions for protection against such hazards shall be provided as part of the Quotation. 6.8 C Electromagnetic compatibility, EMC MIL-STD-461E or equivalent should apply regarding the conducted emissions and susceptibility as well as radiated emissions and susceptibility. Page 12 of 24 06-12-2013 7.0 Requirements for Spare Parts and Test Equipment 7.1 M Spare parts on LRU level A suitable set of spare parts on Line Replaceable Unit level shall be a part of the quotation, sufficient to ensure requirements in section 8.0. The quote shall cover both LRU repair price and LRU replacement price. 7.2 M Spare parts re-supply time The tenderer shall be able to re-supply spare parts within 4 month. 7.3 C Spare parts re-supply time The tenderer should be able to re-supply spare parts within 1 month. Page 13 of 24 06-12-2013 8.0 Requirements for Reliability, Maintainability and Availability. 8.1 M Availability Availability of the Voice Recorder System equipment shall be minimum 97 % on a 24/7 operational basis. Availability shall be interpreted as the time the equipment is at full operational disposal to the operator. The equipment shall be interpreted as unavailable, when the equipment is not at operational disposal due to failure, service and maintenance. Statistical significance level 99% 8.2 C Operational availability The operational availability should be as close to 100 % as possible on basis of 24/7 operation. The operational availability means the percentage of time the recorder is at full operational disposition to the operator. 8.3 M Operational availability Tenderer shall state the availability percent, Statistical significance level 99% 8.4 M MTBF On condition of item 8.1 M the Mean Time Between Failure shall be 20.000 hours or more for the I/O cards. 8.5 C MTTR Overall Mean Time To Repair for recorder at workshop level including fault detection should be no more than 2 hours. Page 14 of 24 06-12-2013 9.0 Technical Documentation. 9.1 M Technical documentation on electronic media The contractor shall as part of any delivery provide all relevant documentation for operation, service and maintenance on an electronic media. 9.2 M Language of documentation The documentation shall be delivered in English. 9.3 M Documentation break down The documentation shall be structured in a logical way and it must be subdivided into: - Operation of the equipment - Technical section, service and maintenance 9.4 M Operational section The operational section shall include all information necessary for the user to operate the equipment, including but not limited to: - Introduction and general information - Operational instructions supported by block diagrams, drawings and pictures - Definition of functions, with explanations. - Training manual Page 15 of 24 06-12-2013 9.5 M Technical section The Technical section, service and maintenance section shall detail all information concerning the maintenance of the equipment by the technical staff at workshop level. They shall include but not be limited to: - Functional description supported by block diagrams - Architecture of system - Roles descriptions - User administration - HW & SW installation manual - HW & SW configuration manual - Backup/Restore 9.6 C Standard workshop maintenance instructions The technical manuals should comprise, but not necessarily limited to: - Visual inspection specifications - Fault diagnostics preferably supported by flow charts - Repair instructions and any special repair handling - Adjustment instructions - Unit test and sub unit test specifications - System test specifications - Interface test specifications - Indexed parts lists with OEM numbers - Cabling and connection drawings and lists - Installation/configure - Backup/Restore 9.7 C Test equipment Proper use of any special test equipment and test software should be a part of the documentation for proper workshop level maintenance. Page 16 of 24 06-12-2013 9.8 C Corena Life S1000D The Danish Defence is using software products known as Corena Life S1000D supported by IETDS and AutoVue viewer. Technical documentation should meet the Spec1000D specification 9.9 C S1000D Transfer Packages The S1000D documentation should be delivered as Transfer Packages. 9.10 C Document formats alternative to S1000D In case that the S1000D requirements cannot be met by the contractor electronically delivered technical documentation should be delivered in following formats: Text: PDF Images: JPEG Video: MPEG Scanned documentation: CALS group 4, type 1. 9.11 M Unlocked editable files All files containing technical documentation shall be delivered in unlocked editable status. The Danish Defence shall in this way have full access to edit the documentation for internal use. 9.12 M Language of documentation Technical documentation in written English shall meet the specifications for “Simplified Technical English”. 9.13 M Delivery address, electronic documentation The electronic documentation to be part of the deliveries shall be delivered 4 weeks prior to SAT (contact detail will be provided in due course). 9.14 M Documentation update requirements Updates of technical documentation shall meet identical requirements such as language, delivery, format etc. as for original documentation. Page 17 of 24 06-12-2013 10.0 Training and Education 10.1 M Training program TENDERER shall as part of the tender quote for a training program for 8-15 of Danish Defence personnel targeting: - Skilled technicians with the task to perform daily operational and maintenance of the recorder including configuration, backup/restore and replacement (incl. local license management) of recorder LRU. A walk through Backup/Restore steps shall be part of the “hands on” training course. - Instructors (Train- the-Trainer), who shall be responsible for equipment training in the Danish Forces. 10.2 C Objective Training should provide skills to perform servicing, fault isolation, and maintenance including SW/firmware updates/changes. Training shall be to a level that allows those trained to train others to be qualified technicians. 10.3 M Training course language and documentation supply The training shall be conducted in English or Danish. 10.4 M Property of course material All materials to be used in the training courses shall be the property of the Danish Defence. 10.5 M Training syllabus A syllabus shall be a part of the quotation. The documentation used for training shall be in English or in Danish and shall be provided by tenderer no later than 4 weeks prior to commencing the training. The programme shall consist of a clear time schedule with precise information about the contents. Page 18 of 24 06-12-2013 10.6 M Training time schedule Any plan in regards to training shall be subject to DALO review and approval. 10.7 M Other expenses for courses The quotation shall be excluding cost for travelling, living accommodations and per diem for the trainees in Denmark and/or at tenderer’s premises, as this will be a Danish Defence matter. Page 19 of 24 06-12-2013 11.0 Service & Support during warranty 11.1 M Software warranty During warranty any software upgrade, update, patch, new versions, ‘Release Notes’ and new release shall be offered to Danish Defence free of charge. 11.2 M Hardware warranty During warranty any HW fault shall be corrected onsite ‘next business day’. 11.3 M Telephone hotline support Tenderer shall offer telephone hotline support in working hours 0900-1500 (CET). 11.4 C E-mail hotline support Tenderer should offer E-mail hotline support with ‘next business day’ response. Response means that an solution to the observation shall be provided or an answer to the observation shall be provided including a plan for the way forward. 11.5 M Availability The tenderer shall state where support will be unavailable (holidays etc.). 11.6 M Warranty period Warranty period shall be 12 month minimum. Commencing after SAT and signed CoC. Page 20 of 24 06-12-2013 12.0 Service & Support after warranty 12.1 M Software service contract Any software update, patch, ‘service patch’ and ‘Release Notes’ shall be offered to Danish Defence. 12.2 M Software service contract Tenderer to suggest form and price on a yearly basis. 12.3 C Software service contract Any software upgrade or new release should be offered to Danish Defence. 12.4 M Software service contract Tenderer to suggest form and price on a yearly basis. 12.5 C E-mail hotline support Tenderer should offer E-mail hotline support with ‘next business day’ response. Response means that a solution to the observation shall be provided or an answer to the observation shall be provided including a plan for the way forward. 12.6 M E-mail hotline support Tenderer to suggest form and price on a yearly basis. 12.7 C Onsite technical HW/SW support Onsite technical HW/SW support response time level shall be minimum and no longer than ‘Next business day’. 12.8 M Onsite technical HW/SW support Tenderer to suggest form and price on a yearly basis. 12.9 M Telephone hotline support Tenderer shall offer telephone hotline support in working hours 0900-1500 (CET). 12.10 M Telephone hotline support Tenderer to suggest form and price on a yearly basis. 12.11 M Any service & support contract Problem solving shall commence within ‘next business day’. Page 21 of 24 06-12-2013 13.0 Applicable Standards – Overview This section lists applicable standards. Standard Title and remarks 13.1 ITU-T International Telecommunication Union. Telecommunication standardization sector. G703, G704, G711 13.2 ICAO Annex 10 Aeronautical Telecommunications 13.3 MIL-STD- 461F Requirements for the Control of Electromagnetic Interference Characteristics of Subsystems and Equipment. Latest revision shall apply. 13.4 MIL-STD-781D Reliability testing, test plan IIIC proposed. 13.5 MIL-STD- 810G Environmental Test Methods and Engineering Guidelines. Latest edition shall apply. 13.6 MIL-STD-1472F Human Engineering. 13.7 “Low Voltage Directive 73/23/EEC”. With amendments. 13.8 EN 60065 In connection with “Low Voltage Directive 73/23/EEC”. 13.9 EN 60950 In connection with “Low Voltage Directive 73/23/EEC”. 13.10 EN 60068-2 Bump and vibration 13.11 EUROCAE ED137 Interoperability standard for VoIP Air Traffic Management 13.12 AQAP 2130 NATO Quality Assurance Requirements for Inspection and Test 13.13 ISO 9001 Quality Management System Standard 13.14 AS9100 Quality Management System Standard Page 22 of 24 06-12-2013 13.15 TL 9000 Quality Management System Standard 14.0 List of Acronyms ALC Automatic level control AQAP Allied Quality Assurance Publication ATC Air Traffic Control ATIS Air Traffic Information Service BITE Built In Test Equipment CBIT Continuous Built In Test DAS Direct Attached Storage DALO Danish Defence Acquisition and Logistics Organization ELCB Earth leakage circuit breaker EPM ECM Protection Mode (ECCM) ETSI European Telecommunication Standard Institute EUROCAE European Communication Aviation standardization HDD Hard Disc Drive ICAO International Civil Aviation Organization IETDS Interactive Electronic Technical Documentation System. MTBF Mean Time Between Failure MTTR Mean Time To Repair NTP Network Time Protocol OEM Original Equipment Manufacturer POTS Plain old telephone service PPM Parts per million PSTN public switched telephone network PTT Push to talk RDAF Royal Danish Air Force Page 23 of 24 06-12-2013 RDN Royal Danish Navy ROIP Radio over Internet Protocol SAS Serial Attached SCSI SINAD Signal to noise and distortion ratio SNMP Simple Network Management Protocol VCS Voice Communication System VOIP Voice over Internet Protocol VOX Voice Operated Threshold End of document Page 24 of 24 06-12-2013