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Enclosure 1 to SOW
Danish Forces
Voice Recorder
The requirement is to record primarily voice spoken to and from
ground / air/sea for Secure/Non Secure Voice Communication and Air
Traffic Control Voice communication.
Voice Recorder System Requirements
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1.0
Introduction to Requirement Specification
The quotation is required to present an item by item compliance list.
Any deviations from requirements shall be clearly indicated by the tenderer and how.
Interpretation of itemizing: M means Mandatory Requirement.
C means Conditional Requirement
1.1
This Introduction to Requirement Specification is information to the tenderer.
1.2
Danish defence has a requirement for replacement of our current voice recording systems.
The requirement is to record primarily voice spoken to and from ground / air/sea for Secure/Non Secure Voice Communication
and Air Traffic Control Voice communication. ICAO recommendations will apply in this matter.
Furthermore Voice is recorded on emergency frequencies both in the Royal Danish Navy and Royal Danish Air force. Additionally,
there is a requirement to record several specific analogue and digital telephones.
The equipment within the scope of this requirement specification shall be Commercial Off The Shelf, COTS equipment.
1.3
The Voice Recorder System shall interface to The Voice Communication System (VCS) developed for the Danish Forces by
SAAB Denmark and ATC VCS developed by Frequentis, Austria.
The Voice Recorder System shall interface to 3 different types of PABX/PBX.
1.4
This document comprises the requirements to the end of document.
1.5
Scope of this procurement covers 7 geographical installation sites in Denmark with a total of 13 Voice Recorders. Prices shall be
listed in [Deliverables Price List 17 July 2013.xlsx].
1.6
If any inconsistency in the Requirement Specification is noted, NSPA/DALO shall be given immediate notice.
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2.0
General Requirements for Voice Recorder System
This section reflects the operative requirement and will be part of the overall evaluation. Tenderer should answer every step by
documenting in which way tenderer fulfil the requirement and if not when tenderer will fulfil the requirement or not.
2.1 C
Remote operation
All operational functionalities of the recorder such as
configuration (HW, SW and users), tuning, etc. should be
remotely controlled.
2.2 M
Remote operation
The Tenderer shall specify the ability of remote
operation(s)
2.3 M
Remote monitoring and
control
The recorder shall be monitored and controlled remotely.
2.4 M
Remote monitoring and
control
The Tenderer shall specify the ability of Remote
monitoring and control.
2.5 M
Remote monitoring and
control
The recorder shall automatically send messages when
errors occur.
2.6 C
Search monitoring overview
There should be no limits to the number of channels to
be graphically presented in one window.
2.7 M
Hardware
Server shall fit in a 19” rack.
2.8 M
Hardware
Server HDD shall be SAS type configured in RAID and
all HDD capacity shall be DAS.
2.9 M
Capacity
The Recorder shall simultaneous initially record up to 60
analogue and 60 digital E1 channels, scalable up to 120
analogue and 120 digital E1 channels.
2.10 M
Capacity Server HDD
Recording capacity shall be 30 days according to
International (ICAO) and national requirements.
2.11 M
Hardware Redundancy
Physical Recorder redundancy shall be possible at all
sites. (Active/active).
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2.12 M
Software User separation
It shall be possible to separate channels, so only
distinctive users can control and listen to distinctive
channels.
2.13 M
Software OS
It is required that all the Recorder SW is “MS. Windows”
applications, as WIN7 / WINSERVER2008R2 (and
newer) are standard OS in the Danish Defence.
2.14 M
Software User
User authentication (windows authentication) at log on
and user roles to distinguish between different user rights
shall be implemented.
2.15 M
Software
Audible, visible, SNMP and relay (I/O card that triggers
external alarm) alarm shall appear when HW or SW
faults occur. 230V, 5A 50Hz
2.16 M
Software
System time shall be synchronized via NTP or
equivalent.
2.17 M
Software
During replay a quick search for metadata e.g.
timestamp, time interval, telephone number and activity,
shall be feasible.
2.18 M
Software
Recording communication sequences shall have no
recording duration limits.
2.19 M
Software export format
Recorded sequences shall be exportable to external
medias (USB sticks, CD, DVD……) in a WAV, or other
lossless format, and in a ‘time and edit’ locked /
encrypted format (LEGAL RECORDING). A stand alone,
license free windows player for replaying / decrypting /
searching in this format shall be provided for the MS
Windows OS.
2.20 C
Software player
The standalone non prerequisite player should support
OSX and various LINUX distributions. ‘Non Prerequisite’
meaning that no other programs, than the executable
player are needed to search and replay.
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2.21 M
Software player
Tenderer to state which OS The standalone non
prerequisite player supports.
2.22 M
Software Recording
It shall be possible to preserve recordings (protect from
automatic or unintended deletion) in a user selectable
time.
2.23 M
Software Recording
Metadata e.g. timestamp, time interval, telephone
number and call duration shall be recorded.
2.24 M
Software Recording
Recording shall start on activity and not by squelch.
VAD/VOX levels shall be adjustable.
2.25 M
Software Backup/Restore
The Voice Recorder Software shall feature a possibility to
backup/save the Recorder System Configuration, in such
a way, that in case of for example a fire/HDD crash?, a
replacement server, with relevant I/O cards and Windows
OS, the VRS Software can be installed to match the
previous settings easily, by restoring the configuration
files from external media.
2.26 M
Software upgrade, update,
patch, new versions, new
release
Software upgrade, update, patch, new versions, new
release shall be cumulative (including all previous
changes published).
2.27 M
Software upgrade, update,
patch, new versions, new
release
Software upgrade, update, patch, new versions, new
release shall be available on the Internet, as
executable/installable files.
2.28 M
Software upgrade, update,
patch, new versions, new
release
A software upgrade, update, patch, new versions, new
release shall not alter any user configured settings
(system and recorder settings).
2.29 M
Software upgrade, update,
patch, new versions, new
release
After a software upgrade, update, patch, new versions,
new release it shall be possible to revert to the previous
software level.
2.30 M
Microphone Recording in
communication rooms
Recording of microphones (Analogue / Digital / IP) shall
be possible.
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2.31 M
Microphone Recording in
communication rooms
Tenderer shall suggest type and interface of microphone.
2.32 C
User Interface
User interface on recorder configuration and
management user interface should be GUI (Graphical
User Interface).
2.33 M
User Interface
Tenderer shall specify in which way the recorder
configuration and management User Interface is GUI
2.34 M
User Interface
User interface on recorder client SW (monitoring,
configuration and management) shall be GUI (Graphical
User Interface).
2.35 C
GUI
The GUI should be scalable to minimum full HD.
2.36 M
GUI
Tenderer shall specify in which way the GUI scales.
2.37 M
LRU
LRU replacement shall be possible by Danish Defence’s
technical staff without external support.
2.38 M
LRU
There shall be no license hard lock to LRU serial
numbers. Tenderer to propose the license method.
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3.0
Analogue Recorder Requirements
3.1 M
Analogue Audio input lines
The Voice Recorders shall interface to 2-wire input lines
with impedance 600   10%, galvanic separation,
balanced noise filtered out.
3.2 M
Frequency response
Frequency response shall be:  2,0 dBm, in the range
300-3400 Hz relative to 1000 Hz level.
3.3 M
Audio signal level
Nominal audio signal level: 0 dBm.
Adjustable from 20 dBm to 0 dBm
3.4 M
Input sensitivity
The input sensibility shall for any channel be adjustable
within between −40 dBm to +10 dBm.
3.5 M
Signal to noise ratio
The S/N ratio shall for each individual input channel be
≥65 dB measured with a psofometric filter according to
ITU-T.
3.6 M
Distortion
The total harmonic distortion shall be less than 5% in the
specified audio range 300-3400 Hz.
Distortion shall be measured at an input level of 10 dB
below the nominal level.
3.7 M
Inter channel cross talk
Inter channel cross talk shall be below −75 dB.
3.8 M
Automatic Gain Control,
AGC
The voice recorder shall be equipped with AGC in order
to compensate for variations in audio input. Level and
characteristics shall be specified by tenderer.
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3.9 M
Audio Signal Limiter
Also the voice recorder shall be equipped with a limiter in
order to avoid excessive audio levels from the input lines.
Characteristics shall be specified by tenderer.
3.10 M
Audio Signal Limiter
The tenderer shall specify the Characteristics of the
Audio signal Limiter required in 3.9 M.
3.11 M
AGC and Limiter selection
It shall be possible to select and deselect the AGC and
limiter functions per line/channel by action from a
systems console,
3.12 M
VOX limitation
The recorder shall have the ability to combine with a
VOX limitation, instead of e.g. a HF radio Squelch.
3.13 M
Nortel S61 Meridian PABX
analogue interface
Each voice recorder analogue audio input from the Nortel
Meridian PABX shall meet following specifications:
Type:
Impedance:
2-wire, analogue
600 ohm, ≥20 k ohm, balanced and
switchable
Norm. signal level: 0 dBm
Freq. response:
300-3400 Hz
3.14 M
Ericsson MD110 PABX
analogue interface
Each voice recorder analogue audio input from the
Ericsson MD110 PABX shall meet following
specifications:
Type:
Impedance:
2-wire, analogue
600 ohm, ≥20 k ohm, balanced and
switchable
Norm. signal level: 0 dBm
Freq. response:
300-3400 Hz
3.15 M
PSTN, POTS
Recording of traditional telephony lines shall be
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supported.
4.0
Digital Recorder Requirements
4.1 M
E1 Interface
It Shall be possible to record PCM30.
4.2 M
E1 Interface
It shall be possible to record each 64kbit timeslot as
separate channels.
4.3 M
QSIG trunks
PABX interconnect trunks. It shall be possible to record
dynamically allocated timeslots according to QSIG
protocol, together with related metadata, such as e.g.
dialled number, time of day, A number presentation, call
duration.
4.4 M
QSIG trunks
Tenderer shall state which part of the PABX interconnect
trunks that are possible to record.
4.5 M
QSIG trunks
These Metadata shall be searchable.
4.6 M
ISDN interface, ISDN BRI
Recording of ISDN telephones shall be possible
4.7 M
Frequency response
Frequency response:  2,0 dBm, 300-3400 Hz relative to
1000 Hz level.
4.8 M
Audio signal level
Nominal audio signal level: 0 dBm.
Adjustable from 20 dBm to 0 dBm
4.9 M
Input sensitivity
The input sensibility shall for any channel be adjustable
within between −40 dBm to +10 dBm.
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4.10 M
Signal to noise ratio
The S/N ratio shall for each individual input channel be
≥65 dB measured with a psophometric filter according to
ITU-T.
4.11 M
Distortion
The total harmonic distortion shall be less than 5% in the
specified audio range 300-3400 Hz.
Shall be measured at an input level of 10 dB below the
nominal level.
4.12 M
Nortel S61 Meridian PABX
Digital interface
Each voice recorder input from the Nortel Meridian PABX
shall meet following specifications:
Type:
2-wire, digital
Impedance:
High (shall not influence on the
telephone system when power on
the recorder is off)
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5.0
IP based Recorder Requirements
5.1 M
VOIP
It shall be possible to do VOIP based recordings, acc. to
EUROCAE ED-137B Jan 2012, all volumes.
5.2 M
IP Telephony (VOIP)
Danish defence operates with CISCO based IP
Telephony infrastructure. It shall be possible to record in
this environment.
5.3 C
ROIP
It should be possible to record ‘Radio over IP’, tenderer
to state the protocols and interfaces supported.
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6.0
Environmental Requirements.
6.1 M
CE type approval, labelling
and responsibility
The contractor shall bear full responsibility for proper CE
approval and labelling of the equipment according to the
“Low Voltage Directive 73/23/EEC”.
EN 60065 and EN 60950 shall apply.
6.2 C
Electromagnetic
compatibility, EMC
MIL-STD-461F or equivalent should apply regarding the
conducted emissions and susceptibility as well as
radiated emissions and susceptibility.
6.3 M
Electromagnetic
compatibility, EMC
The tenderer shall deliver the standard followed to fulfil
6.2 C as part of the tender indicating compliance to MILSTD-461F.
6.4 C
Immunity to electrostatic
discharge
Should meet IEC 1000-4-2 or equivalent.
6.5 M
Immunity to electrostatic
discharge
The tenderer shall deliver the standard followed to fulfil
6.4 C as part of the tender indicating compliance to IEC
1000-4-2 or equivalent.
6.6 M
Hazardous materials
The tenderer shall specify in detail if hazardous products
such as lead, beryllium etc. which can affect human
health and the environment, are unavoidable.
6.7 M
Hazardous materials
Directions for protection against such hazards shall be
provided as part of the Quotation.
6.8 C
Electromagnetic
compatibility, EMC
MIL-STD-461E or equivalent should apply regarding the
conducted emissions and susceptibility as well as
radiated emissions and susceptibility.
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7.0
Requirements for Spare Parts and Test Equipment
7.1 M
Spare parts on LRU level
A suitable set of spare parts on Line Replaceable Unit
level shall be a part of the quotation, sufficient to ensure
requirements in section 8.0.
The quote shall cover both LRU repair price and LRU
replacement price.
7.2 M
Spare parts re-supply time
The tenderer shall be able to re-supply spare parts within
4 month.
7.3 C
Spare parts re-supply time
The tenderer should be able to re-supply spare parts
within 1 month.
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8.0
Requirements for Reliability, Maintainability and Availability.
8.1 M
Availability
Availability of the Voice Recorder System equipment
shall be minimum 97 % on a 24/7 operational basis.
Availability shall be interpreted as the time the equipment
is at full operational disposal to the operator. The
equipment shall be interpreted as unavailable, when the
equipment is not at operational disposal due to failure,
service and maintenance. Statistical significance level
99%
8.2 C
Operational availability
The operational availability should be as close to 100 %
as possible on basis of 24/7 operation.
The operational availability means the percentage of time
the recorder is at full operational disposition to the
operator.
8.3 M
Operational availability
Tenderer shall state the availability percent, Statistical
significance level 99%
8.4 M
MTBF
On condition of item 8.1 M the Mean Time Between
Failure shall be 20.000 hours or more for the I/O cards.
8.5 C
MTTR
Overall Mean Time To Repair for recorder at workshop
level including fault detection should be no more than 2
hours.
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9.0
Technical Documentation.
9.1 M
Technical documentation on
electronic media
The contractor shall as part of any delivery provide all
relevant documentation for operation, service and
maintenance on an electronic media.
9.2 M
Language of documentation
The documentation shall be delivered in English.
9.3 M
Documentation break down
The documentation shall be structured in a logical way
and it must be subdivided into:
- Operation of the equipment
- Technical section, service and maintenance
9.4 M
Operational section
The operational section shall include all information
necessary for the user to operate the equipment,
including but not limited to:
- Introduction and general information
- Operational instructions supported by block
diagrams, drawings and pictures
- Definition of functions, with explanations.
- Training manual
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9.5 M
Technical section
The Technical section, service and maintenance section
shall detail all information concerning the maintenance of
the equipment by the technical staff at workshop level.
They shall include but not be limited to:
- Functional description supported by block
diagrams
- Architecture of system
- Roles descriptions
- User administration
- HW & SW installation manual
- HW & SW configuration manual
- Backup/Restore
9.6 C
Standard workshop
maintenance instructions
The technical manuals should comprise, but not
necessarily limited to:
- Visual inspection specifications
- Fault diagnostics preferably supported by flow
charts
- Repair instructions and any special repair
handling
- Adjustment instructions
- Unit test and sub unit test specifications
- System test specifications
- Interface test specifications
- Indexed parts lists with OEM numbers
- Cabling and connection drawings and lists
- Installation/configure
- Backup/Restore
9.7 C
Test equipment
Proper use of any special test equipment and test
software should be a part of the documentation for
proper workshop level maintenance.
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9.8 C
Corena Life S1000D
The Danish Defence is using
software products known as
Corena Life S1000D
supported by IETDS and
AutoVue viewer.
Technical documentation should meet the Spec1000D
specification
9.9 C
S1000D Transfer Packages
The S1000D documentation should be delivered as
Transfer Packages.
9.10 C
Document formats
alternative to S1000D
In case that the S1000D requirements cannot be met by
the contractor electronically delivered technical
documentation should be delivered in following formats:
Text:
PDF
Images: JPEG
Video:
MPEG
Scanned documentation: CALS group 4, type 1.
9.11 M
Unlocked editable files
All files containing technical documentation shall be
delivered in unlocked editable status. The Danish
Defence shall in this way have full access to edit the
documentation for internal use.
9.12 M
Language of documentation
Technical documentation in written English shall meet
the specifications for “Simplified Technical English”.
9.13 M
Delivery address, electronic
documentation
The electronic documentation to be part of the deliveries
shall be delivered 4 weeks prior to SAT (contact detail
will be provided in due course).
9.14 M
Documentation update
requirements
Updates of technical documentation shall meet identical
requirements such as language, delivery, format etc. as
for original documentation.
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10.0
Training and Education
10.1 M
Training program
TENDERER shall as part of the tender quote for a
training program for 8-15 of Danish Defence personnel
targeting:
- Skilled technicians with the task to perform daily
operational and maintenance of the recorder including
configuration, backup/restore and replacement (incl. local
license management) of recorder LRU. A walk through
Backup/Restore steps shall be part of the “hands on”
training course.
- Instructors (Train- the-Trainer), who shall be
responsible for equipment training in the Danish Forces.
10.2 C
Objective
Training should provide skills to perform servicing, fault
isolation, and maintenance including SW/firmware
updates/changes.
Training shall be to a level that allows those trained to
train others to be qualified technicians.
10.3 M
Training course language
and documentation supply
The training shall be conducted in English or Danish.
10.4 M
Property of course material
All materials to be used in the training courses shall be
the property of the Danish Defence.
10.5 M
Training syllabus
A syllabus shall be a part of the quotation.
The documentation used for training shall be in English
or in Danish and shall be provided by tenderer no later
than 4 weeks prior to commencing the training.
The programme shall consist of a clear time schedule
with precise information about the contents.
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10.6 M
Training time schedule
Any plan in regards to training shall be subject to DALO
review and approval.
10.7 M
Other expenses for courses
The quotation shall be excluding cost for travelling, living
accommodations and per diem for the trainees in
Denmark and/or at tenderer’s premises, as this will be a
Danish Defence matter.
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11.0
Service & Support during warranty
11.1 M
Software warranty
During warranty any software upgrade, update, patch,
new versions, ‘Release Notes’ and new release shall be
offered to Danish Defence free of charge.
11.2 M
Hardware warranty
During warranty any HW fault shall be corrected onsite
‘next business day’.
11.3 M
Telephone hotline support
Tenderer shall offer telephone hotline support in working
hours 0900-1500 (CET).
11.4 C
E-mail hotline support
Tenderer should offer E-mail hotline support with ‘next
business day’ response.
Response means that an solution to the observation shall
be provided or an answer to the observation shall be
provided including a plan for the way forward.
11.5 M
Availability
The tenderer shall state where support will be
unavailable (holidays etc.).
11.6 M
Warranty period
Warranty period shall be 12 month minimum.
Commencing after SAT and signed CoC.
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12.0
Service & Support after warranty
12.1 M
Software service contract
Any software update, patch, ‘service patch’ and ‘Release
Notes’ shall be offered to Danish Defence.
12.2 M
Software service contract
Tenderer to suggest form and price on a yearly basis.
12.3 C
Software service contract
Any software upgrade or new release should be offered
to Danish Defence.
12.4 M
Software service contract
Tenderer to suggest form and price on a yearly basis.
12.5 C
E-mail hotline support
Tenderer should offer E-mail hotline support with ‘next
business day’ response.
Response means that a solution to the observation shall
be provided or an answer to the observation shall be
provided including a plan for the way forward.
12.6 M
E-mail hotline support
Tenderer to suggest form and price on a yearly basis.
12.7 C
Onsite technical HW/SW
support
Onsite technical HW/SW support response time level
shall be minimum and no longer than ‘Next business
day’.
12.8 M
Onsite technical HW/SW
support
Tenderer to suggest form and price on a yearly basis.
12.9 M
Telephone hotline support
Tenderer shall offer telephone hotline support in working
hours 0900-1500 (CET).
12.10 M
Telephone hotline support
Tenderer to suggest form and price on a yearly basis.
12.11 M
Any service & support
contract
Problem solving shall commence within ‘next business
day’.
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13.0
Applicable Standards – Overview
This section lists applicable standards.
Standard
Title and remarks
13.1
ITU-T
International Telecommunication Union. Telecommunication
standardization sector.
G703, G704, G711
13.2
ICAO Annex 10
Aeronautical Telecommunications
13.3
MIL-STD- 461F
Requirements for the Control of Electromagnetic Interference
Characteristics of Subsystems and Equipment.
Latest revision shall apply.
13.4
MIL-STD-781D
Reliability testing, test plan IIIC proposed.
13.5
MIL-STD- 810G
Environmental Test Methods and Engineering Guidelines.
Latest edition shall apply.
13.6
MIL-STD-1472F
Human Engineering.
13.7
“Low Voltage Directive
73/23/EEC”.
With amendments.
13.8
EN 60065
In connection with “Low Voltage Directive 73/23/EEC”.
13.9
EN 60950
In connection with “Low Voltage Directive 73/23/EEC”.
13.10
EN 60068-2
Bump and vibration
13.11
EUROCAE ED137
Interoperability standard for VoIP Air Traffic Management
13.12
AQAP 2130
NATO Quality Assurance Requirements for Inspection and
Test
13.13
ISO 9001
Quality Management System Standard
13.14
AS9100
Quality Management System Standard
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13.15
TL 9000
Quality Management System Standard
14.0
List of Acronyms
ALC
Automatic level control
AQAP
Allied Quality Assurance Publication
ATC
Air Traffic Control
ATIS
Air Traffic Information Service
BITE
Built In Test Equipment
CBIT
Continuous Built In Test
DAS
Direct Attached Storage
DALO
Danish Defence Acquisition and Logistics Organization
ELCB
Earth leakage circuit breaker
EPM
ECM Protection Mode (ECCM)
ETSI
European Telecommunication Standard Institute
EUROCAE
European Communication Aviation standardization
HDD
Hard Disc Drive
ICAO
International Civil Aviation Organization
IETDS
Interactive Electronic Technical Documentation System.
MTBF
Mean Time Between Failure
MTTR
Mean Time To Repair
NTP
Network Time Protocol
OEM
Original Equipment Manufacturer
POTS
Plain old telephone service
PPM
Parts per million
PSTN
public switched telephone network
PTT
Push to talk
RDAF
Royal Danish Air Force
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RDN
Royal Danish Navy
ROIP
Radio over Internet Protocol
SAS
Serial Attached SCSI
SINAD
Signal to noise and distortion ratio
SNMP
Simple Network Management Protocol
VCS
Voice Communication System
VOIP
Voice over Internet Protocol
VOX
Voice Operated Threshold
End of document
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