Download Dealer Service Certification Program

Honeywell Integrated Security
YOUR PARTNER OF CHOICE
Dealer Service
Certification Program
Dealer Support
and Service
Honeywell has developed a program to enhance the quality of support and services delivered to end users from
our dealers. Our Dealer Service Certification program recognizes the investments that our dealers make in servicing
our products for end users. We have developed the Dealer Service Certification program because we know that
successful dealers deliver high quality service to their customers, improve customer satisfaction and build customer
loyalty. By emphasizing great service these dealers differentiate themselves from the competition, while creating
value that customers are looking for. We believe dealers who make the investment and effort to deliver quality service
deserve recognition for their efforts.
Overview of the Dealer Service Certification Program
The Honeywell Integrated Security Dealer Service Certification
Honeywell recognizes that our most successful dealers deliver
(DSC) program is setting a new standard in the security
the very highest level of quality service to their customers.
industry. The program assures a consistently high level of
The DSC program sustains and enhances this level of service
dealer support and service to our end users. It also recognizes
and provides several benefits that clearly distinguish a dealer’s
and rewards our dealers’ substantial investments in servicing
service level and portfolio from those of the competition.
and supporting Honeywell security systems.
Enrollment
To apply for the DSC program, the applicant must be an existing Pro-Watch® dealer in good standing. Contact your Regional
Sales Manager for program enrollment details.
The dealer will be contacted to schedule an on site technical audit with a demand creation road show. Based on the results of
the technical audit, the dealer will be aligned to a program level of Authorized, Silver, Gold or Platinum certification. If the minimum
authorized requirements are not met the dealer will receive written notification of the inefficiencies and the corrective actions to
qualify for authorization or dealer service certification program levels. If certification is not attained, the dealer may reapply after six
months of sustained improvement.
Qualifying Criteria
The standards of service are composed of key service elements
that are essential to providing quality service:
• Honeywell Product Training
• Professional Certifications in Computer Technology
• Project Management
• Customer Satisfaction
• Test Facility
• Engineering Drawing Capabilities
Objectives
Eligibility
• Establishment of clearly defined roles and
Eligibility is subject to a review by Honeywell Integrated
responsibilities for dealers and Honeywell
• Investment by dealers and Honeywell in
their resources and infrastructure
• Satisfaction of rigorous service criteria to
attain service certification
• Measurement of dealer and
Honeywell performance
• Management of the program to assure
quality is maintained
Security and includes:
• Acceptable financial standing with Honeywell
• At least two years of active engagement in the security industry
• A target of at least 50% of installed systems covered by a
Software Support Agreement (SSA)
• Training criteria maintained as outlined in this program
• Successful installation of at least three ProWatch® projects
• Installation of at least three new Pro-Watch® projects per
year for new customers or new facility expansion for existing
customers, including a new server license
• Compliance with the application process for certification
Time Period
Certification is valid for two years from the certification approval
date and ends on the anniversary expiry date. Many courses
have the option to renew certification online as long as it is prior
to the anniversary expiry date. Upon successful completion of
the online certification test the dealer will be re-certified for an
additional two years. Every four years the dealer is required to
attend the Honeywell Factory Certified Installer Training course to
become recertified.
Certification Qualifications and Corresponding Dividends
Certification Levels
Product certification encompasses the Pro-Watch® product suite, including Pro-Watch Lite Edition, Pro-Watch Professional
Edition, Corporate Edition, and Enterprise Edition. In addition, the following products are also included: MAXPRO® NVRs,
Enterprise NVRs, MAXPRO® VMS, VideoBloX and LobbyWorks®.
The program is composed of three certification levels: Silver Certified, Gold Certified, and Platinum Certified. The certification level
qualifications and corresponding dividends are as follows:
Silver Dividends
• Special toll-free support number 866-455-DSCP (3727)
• Premium website listing
• Access to tech support database
• 5% discount on services and on-site training
Dealer Service Certification
Silver Certified
Gold Dividends
All the benefits of Silver Certified, plus
• 10% discount on services and on-site training
Dealer Service Certification
Gold Certified
Platinum Dividends
All the benefits of Gold Certified, plus
• 15% discount on services and on-site training
• Integrator Advisory Board. Select Platinum integrators will be invited to join Honeywell
Integrated Securty’s Integrator Advisory Board to help set the course for business and industry.
Dealer Service Certification
Platinum Certified
Dealer Service Certification Scoring Methodology
Dealer Service Certification Program
Category
Points
DSCP Level
75 - 100
Platinum
50 - 74
Gold
30 - 49
Silver
Current
Honeywell Product Training
32
Professional Certifications in Computer Technology
16
Customer Satisfaction
12
New Pro-Watch Licenses
10
Project Management
10
Test Facilities
10
Engineering Drawing Capabilities
10
Total
100
Certifications Criteria Definitions
* Product training certificates are valid for 2 years from the date they are
issued. Technicians will need to re-certify once certificates expire.
Honeywell Product Training
* Comparable certification or other degree program submittals will
be considered.
Professional Certifications in
Computer Technology
Insert number of trained
technicians per class
Pro-Watch® Basic Certified Installer (PWBCI)
Windows Server 2008 / 2012 (MCSA)
Pro-Watch Advanced (PWA)
Windows Desktop 7 / 8 (MCSA)
Pro-Watch Enterprise Certified (PWECI) Installer
SQL Server 2008 / 2012 (MCSA)
LobbyWorks Certified Installer (LWCI)
Server Infrastructure (MCSE)
VideoBloX Certified Installer (VBCI)
Desktop Infrastructure (MCSE)
Enterprise Certified Installer (ECI)
VMware Certified Professional (VCP4/5-DV)
Datacenter Virtualization
®
®
®
MAXPRO® NVR Certified Installer (MNCI)
Insert number of trained
technicians per class
Windows Server 2008 Hyper-V (MCITP)
Virtualization Administrator or Server
MAXPRO® VMS Certified Installer
32 Maximum Points
Cisco Certified Network Associate (CCNA)
16 Maximum Points
* Voice of customer input will help drive improvements in your business processes.
Customer
Satisfaction
Points are based on submitting five
end-user surveys
Points are based on submitting three end-user surveys. Scoring is based on a variable
scale weighting positive customer satisfaction for maximum points
12 Maximum Points
6 Maximum Points
* Dealers that deliver a high volume of Pro-Watch licenses obtain valuable deployment expertise.
New Pro-Watch
Licenses
Previous year’s new Pro-Watch licenses
equal 12+
Previous year’s new Pro-Watch licenses equal 6-11
10 Maximum Points
5 Maximum Points
* The need for reliable Project Management calls for professionals who can effectively design, manage, test, and monitor the status of projects.
Project
Management
Certified Software Project Manager
Certification. Utilize Microsoft* Office
Project or similar software in the project
management process
Formal training, but no certifications. Utilize Microsoft* Office Project or similar software in the
project management process
10 Maximum Points
5 Maximum Points
* Staging area to validate operation and configuration before onsite production deployment.
Test Facilities
Dedicated area to test and stage systems
Non-dedicated area that can be used to test and stage systems (not permanent)
10 Maximum Points
5 Maximum Points
* Engineering drawing capabilities to produce industry standard technical engineering drawings.
Engineering
Drawing
Capabilities
Full set of engineering drawings available for
all of Honeywell Systems projects
Full set of engineering drawings available for the majority of Honeywell Systems projects
10 Maximum Points
5 Maximum Points
For more information:
www.honeywellintegrated.com
Automation and Control Solutions
Honeywell Integrated Security
2700 Blankenbaker Pkwy, Suite 150
Louisville, KY 40299
1.800.323.4576
www.honeywell.com
L/DLRSVCPB/D
July 2013
© 2013 Honeywell International Inc.