Download Fridges: 30 units @average of $600.00 per unit

Assessment activity 1
1. What is planning and why do organisations do it?
2. Explain why it is important to have resources that are needed for operations consistently supplied at a time
and of a quality that meets customer requirements.
3. What procedures might you follow to analyse and organise resource requirements, with whom might you
consult in order to determine the resources that will be required and what is the relationship between
resource acquisition and quality outputs?
Assessment activity 2
1. What are operational plans, what are controls and how are they used to increase productivity?
2. What are some of the factors that need to be taken into consideration before and during the
implementation of operational plans?
Assessment activity 3
1. What are KPI’s and how can KPI’s contribute toward the success of operational plans?
2. How do you think a strategy like the balanced scorecard can contribute toward performance measurement
and management?
3. Why is performance measurement and management necessary?
Assessment activity 4
1. Planning is, as has already been seen, necessary for the smooth functioning of an organisation. Part of the
planning process involves contingency management. What does this mean and what business activities
should be covered by contingency plans?
2. What are some of the key aspects of a contingency plan?
Assessment activity 5
1. What questions might you ask when developing a resource proposal?
2. Do you consider that when a resource proposal is submitted - whether it is verbal or written -feedback
should be given to the person making the submission? Why?
3. What information might be needed to support a resource proposal?
Assessment activity 6
1. Which of the following questions can be asked in an interview?
Yes/ No
What was your last employment position?
Why do you wish to leave that job?
Are you married?
Do you consider you have/ had good relationships with work colleagues at your current/ previous
job?
Do you consider you have/ had good relationships with management at your current/ previous job?
What country are you from?
Do you have any children?
Have you ever been arrested?
Did you enjoy your previous job
Have you ever undergone psychological treatment?
What are your weaknesses?
What are your strengths?
Which church do you attend?
Have you ever been convicted of a criminal offence?
What additional studies have you undertaken?
What sort of work does your husband/ wife/ partner do?
How do you work under pressure
Are you available for weekend work?
Are you happy to undertake inter- and intra-state travel
2. What information should be conveyed to new employees, during induction?
3. When should new employees be inducted?
4. You have been promoted! Assume that you now need to recruit a staff member to fulfil the role you are
vacating. The new appointment can be either an internal or external appointment. Write out a description of
your job, the essential and desired criteria required for anyone applying for the position (be specific).
Prioritise your descriptors in terms of importance.
Job description:
Essential criteria
Priority
Desirable criteria
Priority
5. Design an advertisement, for placement in an external newspaper, asking for applicants to the position.
Assessment activity 7
1. When implementing plans for acquisition of physical resources and services, with whom might you consult>
2. What criteria might affect your selection of resource suppliers and your plans for resource acquisition?
3. Do you believe that it is important to develop good relationships between the organisation and its suppliers?
Why/ Why not?
4. Is it best to use external suppliers with whom you have built effective relationships, or should you constantly
shop around for the cheapest deal? Explain.
Assessment activity 8
1. Does an increase in production numbers mean that productivity in a section/ division has increased? Explain.
2. How do you think productivity in a team/ section/ division could be increased?
3. What are some of the monitoring outputs that might relate to achievement of profit targets?
Assessment activity 9
You are a frontline manager for the sales section of a whitegoods company. Your projected revenue budget for the 3
months from July to September is:
Fridges: 100 units @ average of $800.00 per unit
Stoves: 50 units @average of $500.00 per unit
Washing machines: 75 units @average of $700.00 per unit
You have 3 salespeople on the shop floor and 1 person processing orders ready for dispatch. After 6 weeks your
financial performance report shows actual unit sales and average prices at:
Fridges: 30 units @average of $600.00 per unit
Stoves: 40 units @average of $500.00 per unit
Washing machines: 40 units @ average of $750.00 per unit
1. What might you need to do to achieve the section targets within the next 6 weeks? (Consider a range of
strategies, work methods, operations activities as well as price issues.)
2. What do these figures tell you?
3. What do these figures not tell you?
4. Do you have enough information for effective corrective action?
5. What information should you try to get before you take any action>
6. What are some of the factors that might have affected performance?
7. Are some of them outside your control? If so, what can you do?
8. Would you be able to control performance by changes within the work unit or would it require a broader
perspective?
Assessment activity 10
1. How can managers/ frontline managers identify performance issues?
2. One of the employees you supervise has been having difficulty performing to the required standard. This is a
new development. Previously this employee's work was quite satisfactory but you think that the employee
is currently having trouble utilizing resources effectively, economically and safely. What action do you think
you might take?
3. You have decided, with the employee whose performance problems you have been discussing (Question 2)
to provide coaching in how to utilise resources effectively, economically and safely as a means to solving the
performance issue. Explain how you would go about doing this. To answer this question you will need to
research the coaching process then demonstrate that you understand how coaching procedures can be
applied and why it is necessary, in such situations, to have some understanding of adult learning needs.
Assessment activity 11
1. What steps might you take to present recommendations for variation to operational plans and to whom
might you present your ideas?
Assessment activity 12
Why is it necessary to implement systems, procedures and records and how does recorded data contribute to
problem-solving processes and to continuous improvement of products and service delivery?