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Job Description Job Title Case Worker (Core and Cluster) Location Fife Area wide Current Base – Head Office, 57-59 Viewforth Street, Kirkcaldy, KY1 3DJ Responsible To Operations Manager Terms and Conditions Hours: 36 hours per week (shifts),plus one sleepover,holiday Entitlement:20 days Salary: £18,810 Probationary Period: 3 Months Contract: Full Time Fixed – Up to 31st March 2017 Post Purpose Caseworker (Core and Cluster) is a service delivery role which is regulated by the Care Inspectorate. The post holder is expected to assist people who have experienced homelessness or at risk of becoming homeless to enable them to make choices to secure stable accommodation and/or work towards sustainable living. The post holder is expected to undertake Short Term Housing Support (STHS) and Housing Management duties using a strength based approach. Team Purpose The overall aim of Frontline Fife Homelessness Services is to end homelessness across Fife by taking preventative action and through assisting people to transform their lives. Our team endeavours to build on people’s strengths through facilitating the promotion of self-valuing and wellbeing by assisting them to achieve their own goals and to seek out developmental opportunities. Duties/Responsibilities In this role, the caseworker will actively be involved in the provision of: All aspects of housing management including ensuring the availability of General accommodation and reducing the number of unoccupied tenancies, Duties/Responsibilities Effective and viable service delivery by maximising social value and ensuring cost recovery, Specific Case managed short term housing support, and Assist in the development of better practice through reflection and organisational learning. The post holder will require to be sensitive to a wide range of issues, which may include drug and / or alcohol issues, mental health problems, learning difficulties, sex offenders, young people leaving care, or people who have been abused physically, mentally or sexually. Housing Management, Support and Team Duties include the following: Housing Management Conduct housing management tasks including managing repairs, cleaning and ensuring accommodation standards are met. Ensure accommodation costs are being met by Housing Benefit and Service Charges and where applicable; deal with backdated Housing Benefit or arrears. Undertake the collection, processing and recording of payment charges in accordance with strict financial instructions. Assist people to complete appropriate documentation when entering accommodation as part of the booking in process. Produced: July 2016 CN Review: July 2017 Housing Support Duties Receive referrals, jointly assess client suitability and risks and take action to mitigate risks under the guidance of line management. Where appropriate and/or when feasible for the client, agree a support contract and coproduce individual development plans which build upon individual assets, address their needs and facilitate them to identify and achieve their aspirations and goals. Facilitate clients towards achieving their goals. Maintain and submit accurate and up-to-date client records including client support contracts and action plans to validate and evidence practice. Assist service users to deal with any difficulties arising with those they share with- neighbours or external agencies. Refer clients to other services within and outwith the organisation and liaise with agencies whose expertise is critical to supporting individuals to achieve their goals. Actively encourage participation in group-work/activities, be aware of dynamics within the group and be prepared to act to reduce conflict. Support the applicant to prepare and move into permanent accommodation, arranging practical assistance where necessary, including fuel set up, benefits etc. and familiarising each tenant with domestic arrangements including health and safety matters. Where appropriate arrangements are made to organise continued visiting support for residents when they move to permanent accommodation. Inform / offer advice and guidance to the person with respect to their duties, responsibilities and obligations under the terms of their occupancy agreements. Assist service users to deal with any difficulties arising with those they share with and neighbours. Provide practical assistance with welfare and housing benefits and help the individual to budget for their essential outgoings. Actively encourage participation in group work / activities, be aware of dynamics within the group and be prepared to act to reduce conflict. Team Working Work with the SAP,FHA teams and Centre teams to deliver an integrated service which assists a seamless approach to referring service users both internally and externally to other means of support and advice. Undertake shift work and/or on call duties when required. Actively participate in internal and external meetings and liaise with a range of different agencies to ensure quality service provision. As a member of the wider organisational team adhere to policies, actively meet the organisation’s performance and quality standards and develop good practice ensuring an evidence based approach is adopted and shared. Actively support or participate in income generation. This job description must be read in conjunction with the general requirements of Frontline Fife’s Policies, Procedures and Performance Appraisal System, and the Standards set by appropriate Regulating Bodies. Frontline Fife is an equal opportunities employer. Produced: July 2016 CN Review: July 2017 Person Specification Attributes Experience Essential At least two years experience of working with people to build confidence and trust in a structured way Experience of working as part of a team and as a lone worker in the community Experience of meeting targets and achieving contractural requirements Experience of money handling SVQ Level 3 Social Care (or equivalent) Education, Qualifications & Training Skills, Abilities & Knowledge Produced: July 2016 CN Review: July 2017 Good organisational and self management skills Knowledge of Housing Benefit Housing Management Skills Understanding of the causes of homelessness Skilled in using Microsoft Word, Excel, Desirable Experience of working in the voluntary Sector Assessment Application, Interview, References Professional qualifications in Social Care Evidence of CPD Awareness of Reflective Practice Awareness of Strength Based Approach’s Knowledge of current homeless legislation Application Knowledge of welfare rights Application,Interview, References Interpersonal & Communication Skills Other Produced: July 2016 CN Review: July 2017 databases, internet Comply with Care Inspectorate Standards and SSSC codes of practice Ability to de-escalate volitile situations Ability to work independently and within teams Positive thinker, able to problem solve and create solutions Time management skills Able to cope with stressful situations Report writing skills Verbal communication skills, telephone and face-to-face Ability to establish and maintain professional relationships both within and out with the organisation Ability to work comfortably and empathetically with people in a supportive, non-judgemental manner and enable people to develop independent living skills Able to maintain professional boundaries when working with vulnerable people Current driving licence, access to a car and insurance cover for business purposes Commitment to working with people experiencing homelessness Ability to undertake shift work, Ability to recognise and manage own stress and/or seek support Application, Interview, References Confident in understanding the limitations of ones work remit Application, Interview, References Produced: July 2016 CN Review: July 2017 sleepover and / or on-call duties Have no criminal convictions for offences involving young or vulnerable people, or any other offences which the Management of Frontline Fife consider undesirable in relation to this post