Download Health Resource Guide Bowen Island

Caring
Circle
www.caringcircle.ca
Bowen Island
Health Resource Guide
Bowen Island
Health Resource Guide
This guide is primarily supported
by Provincial Funding administered
by UBCM.
Other funding was generously
contributed by the Bowen Island
Community Foundation and the
Knick Knack Nook Re-Use-It
Store Society.
Introduction
The Bowen Community has funded two significant reports that
examined the health care needs of Bowen Islanders with a focus on
the senior demographic but encompassing a wider spectrum of health
support services. Both reports recommended the establishment of
a “comprehensive list of health and support resources that is kept
up to date and published.” This directory is the fulfillment of that
recommendation.
The practitioners, organizations and websites listed in this guide are
not being endorsed by the Caring Circle. We are not responsible for
any liability for the listings of services or for the information contained
in any of the websites listed. Any inquiries regarding the linked sites
should be directed to those people or organizations.
Caring Circle Co-coordinators Diane Marshall and Colleen O'Neil
Contact: Colleen O'Neil at 604-947-9100 or [email protected]
Please visit our website at www.caringcircle.ca
Published 2013
Photographs supplied by Lorraine Ashdown and Colleen O'Neil
and Kathleen Moir
BOWEN ISLAND HEALTH RESOURCE GUIDE
Content
Emergency Contacts
1
Health Care Practitioners
2
Medical Equipment
5
Medical Laboratory Services
5
Emotional Support /Grief Recovery
6
Support Organizations
7
Palliative Care
9
Help in the Home
10
Financial Support
11
Accommodation
11
Meals & Groceries
11
Transportation
11
BOWEN ISLAND HEALTH RESOURCE GUIDE
EMERGENCY CONTACTS
911 – All Emergencies
.
B.C. Ambulance Service 911 staffed with paramedics 24/7 on
Bowen. Ambulance services are a billable charge. Ensure your house
number is clearly visible at night and ideally have someone on the main
road directing the ambulance to your home.
Poison Control 604-682-5050
Suicide Counselling 604-879-9251
Senior’s Help Line 211 A multilingual information and referral service
to all community, social and government services.
Elder Abuse and Neglect 604-904-6200 local 4124
North Shore Crisis Service 24 hr. crisis line for women and
children who are victims of abuse. They provide shelter, counselling
and a variety of other services. 604-987-3374 – www.nscss.net
Emergency Support Services on Bowen
ESS Coordinator Amanda Ockeloen. 24 hr. assistance for victims
of a disaster (fire, flood etc). Support might include food, shelter,
clothing, and emotional support etc.
604-947-9508 – [email protected]
HealthLink BC – 811
Talk to a nurse, dietician or
pharmacist for any health
concern 24 hrs a day.
Also available for deaf and
hearing impaired at 711
www.healthlinkbc.ca
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BOWEN ISLAND HEALTH RESOURCE GUIDE
HEALTH CARE PRACTITIONERS
Physicians
Dr. Susanne Schloegl MD Family Physician – Artisan Square
604-947-9986
Dr. Utah Zandy MD Family Physician Village Square and West
Vancouver. 604-947-9830 / 604-922-2426
Dr. Stephen Kiraly Adult Psychiatrist (with geriatric experience)
Private practice on Bowen. All services are covered by MSP. A
physician’s referral is required for new patients. 604-318-1454
Nurses
Public Nursing Services: Vancouver Coastal Health (VCH). You or
your physician can contact the central intake office to arrange nursing
support. There are various levels of coverage through MSP.
Registered nurses will do home visits on Bowen. 604-983-6740
Private Nursing Services: Nurses from various agencies come to
Bowen. The two listed are frequently employed on Bowen, liaise with
Vancouver Coastal Health and have registered nurses and care aides.
Bayshore 604-873-2545 – www.bayshore.ca
Evergreen 604-264-7959 – www.evergreennursing.ca
Gillian Eades Telford RN, BSN, LTCAC, MES Geriatric Specialist
Private practice. Accessing health care options with a specialty in
housing options. 604-947-9938 – [email protected]
Health Care Aides
Public Nursing Services provide in home health support i.e. bathing,
dressing, and medication management. There is a sliding scale for
government subsidies and you can self-refer by calling Vancouver
Coastal Central Intake Office at 604-983-6740.
Private Nursing Services:
Bayshore or Evergreen see Nursing Services.
Living Well 50 Plus 604-904-2397
Loving Home Care 604-926-8403 – [email protected]
Sally Molina (employee of VCH) 604-947-0618 – [email protected]
Carol Jones (employee of VCH) 250-740-2929
[email protected]
Katy Mitchener (also an employee of VCH) 604-947-0824
Vellie Achbergerova Private practice 604-762-4677
[email protected]
Annie O’Dea Private practice 778-847-2122 – [email protected]
Nursing care aides who have clients through Vancouver Coastal Health
are not permitted to also work privately for those same patients.
Physiotherapists
Public Practitioners:
Contact your physician to obtain a
referral to Vancouver Coastal Health.
If physiotherapy is required and
the patient is housebound, a physiotherapist will do home visits – covered
by MSP.
Private Practitioners:
Sandy Logan BScPT, BScKIN, MCPA.
Registered Physiotherapist. Available
for home visits. Wellness Centre
Artisan Square. 604-947-9755
Occupational Therapists
Public Practitioners: Contact physician for a referral to Vancouver
Coastal Health. OT’s improve your ability to perform daily activities
i.e. bathing, maneuvering at home safely, using a wheelchair or a
walker etc. If patient has an assessed need for OT - service is covered
by MSP.
Private Practitioners:
Tamara Soloway Msc OT, OT 778-980-3599 – [email protected]
Acupuncturists (Privately Paid)
Catherine Shaw Registered Acupuncturist Dr. TCM
(Traditional Chinese Medicine) Wellness Centre Artisan Square.
604-947-9755 – [email protected]
Courtney Morris Registered Acupuncturist RAC Home visits or the
Heartstone Spa. 604-338-5001 – [email protected]
Chiropractors
Dr. Tracy Leach Artisan Square once a week. 778-828-5681
Dentists
Dr. Gloria Chao Artisan Square – Fridays. 604-947-0734
Homeopathic Practitioners
Courtney Morris DCH 604-338-5001 – [email protected]
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BOWEN ISLAND HEALTH RESOURCE GUIDE
Massage
Registered Massage Therapists:
Mary McDonagh Hoppenrath RMT/DCH Private practice (some
services covered) Bowen Island Wellness Centre – Artisan Square.
Home visits possible. 604-947-9755 – [email protected]
Relaxing Massage:
Bowen Beauty Spa 604-947-0036 – www.bowenbeautyspa.ca
Still Waters Massage Genevieve McCorquodale “Certified Massage
Professional” 604-722-4472 – www.stillwatersmassage.ca
Jackie Minns Massage/Restorative and Therapeutic Yoga
604-947-2743 – www.jackieminns.com
Heartstone Spa Esthetician and podologist (serious foot care)
778-319-2876 – www.heartstonespa.com
Paula Alucema Will do home visits. Specializes in kinesiology
604-653-4977 – [email protected]
Carol Fancy Graduate of Canadian College of Massage and Hydrotherapy. 604-947-2775
Naturopathic Physicians (Privately Paid)
Dr. Dana Barton 604-730-1174 – www.drdanabarton.com
Nutrition Support
Dieticians:
Ellie Mackay MScRD Nutritional counsellor with VCH. West
Community Health Centre (West Van) Chronic disease, pre and post
surgical nutritional issues, and/or any gastrointestinal concerns.
604-904-6200 ext 1502 – [email protected].
Nutritionists:
Lisa Marie Bhattacharya RHN Providing nutritional healing support,
specializing in digestive issues and disease prevention.
604-714-4065 – [email protected]
Leah Serna RHN Helping clients heal themselves by becoming more
aware of the foods they eat.
778-231-5234 – [email protected] – www.freshnutrition.ca
Podiatrists
Dr. Ray Bolen Treatment and care of feet. Sees clients on Bowen
every 6 weeks. 604-926-1331
Podologists
Leah Darling Specializes in foot care. Heartstone Spa. 778-319-2876
BOWEN ISLAND HEALTH RESOURCE GUIDE
4
MEDICAL EQUIPMENT
Bowen Island “MedShed” Contact library staff at 604-947-9788 or
go to [email protected] - go to “services” link and then “medshed”
link for info re available items. Free service.
Red Cross Equipment Loan North Vancouver. A referral is required
from a physiotherapist or occupational therapist. Maximum three
month loans only and cost is by donation. 604-988-7115
Private Medical Supply Resources:
Cates Pharmacy Bowen Island 604-947-0766
Check Craigslist.ca for medical supplies off the Island.
MEDICAL LABORATORY SERVICES
Lifelabs:
Dr. Schloegl’s office on Tuesdays 6:45 – 9:00 a.m.
Dr. Zandy’s office on Thursdays 6:45 – 9:00 a.m.
Lifelabs can do home visits if ordered by your physician. If you need
a test other than for general blood work and urine testing phone to
confirm in advance. 604-412-4495
Home Oxygen Therapy
VitalAire Coverage if you have extended benefits.
Doctor’s prescription required. Vitalaire.ca
Pharmacists
Cates Pharmacy 604-947-0766
Mon. to Fri. 9:30 a.m. – 7:00 p.m.
Saturday 9:30 a.m. – 5:30 p.m.
Our pharmacy “bubble wraps”
medications.
Providing flu shots and other
immunizations.
5 BOWEN ISLAND HEALTH RESOURCE GUIDE
EMOTIONAL/GRIEF/BEREAVEMENT SUPPORT
Counsellors:
Clear Horizon Diana Romer, MEd, RCC
604-290-6407 – [email protected] – www.clearhorizon.ca
Rethink Counselling Doug Elliott, MA, RCC
604-803-2600 – www.rethink-counselling.com
Ruta Yawney MA, RCC, FAMI
604-947-0883 – [email protected] – www.rutayawney.com
Lisa Shatzky 778-837-7040 – [email protected]
Judith Dale MA, RCC 604- 219-9004 – [email protected]
Grief and Bereavement Support
North Shore Grief Recovery Bereavement programs/support groups
offering education and discussion. 604-696-1060 – www.imgr.ca
Lion’s Gate Hospital Palliative Care Program Grief Support for
Children. Call social worker at 604-988-3131. Local 4701
Individual and Group Facilitators:
Mary Ellen deGrace Private therapist. Chronic and life limiting
illnesses and bereavement. Social worker available for group and
individual grief support 604-947-2413 – [email protected]
Mary Coleman MSW, RSW Private therapist with specialty in grief
and loss. Patient and family support related to life transitions, chronic
and life limiting illnesses and bereavement. 778-938-4425
Churches listed in Blue Pages in local phone book.
BOWEN ISLAND HEALTH RESOURCE GUIDE
6
SUPPORT ORGANIZATIONS
B.C. Seniors’ Guide This is a comprehensive guide with information
about medical, social and financial resources in the Province. Obtain
copy at 1-877-952-3181 (Seniors' Health Care Support Line) or
www/bcseniors.ca.
Home and Community Care Information on subsidized home and
community care services. www.health.gov.bc.ca/hcc
Community Psychiatric Services (CPS) The North Shore Adult
Community Mental Health Services provide a range of programs for
adults 19 years and older. A doctor's referral is required for services.
MSP coverage provided. 604-983-6020
Older Adult Mental Health Team This team includes a psychiatrist,
social worker, and RN. Physician referral required. Treatment/support
for older adults with cognitive disorders, behaviour management
problems, functional decline, and/or mental illness related to drugs
or alcohol. 604-904-6200 ext.1507
Geriatric Outreach Program This team of caregivers includes a
Geriatrician, Nurse, Social Worker and Physiotherapist. Patients have
to be acutely ill and over 75 years old with a referral from a G.P. to be
assessed by this team. 604-904-6200 Local 1507
Adult Day Centre 990 – 22nd St, West Vancouver. Mon. – Fri. 9:30 a.m.
to 3 p.m. Pickup from Horseshoe Bay is provided or client can be
dropped off. Program offers nursing supervision, monitoring health,
personal assistance, activities and lunch. Contact case manager to
be put on the wait list and have an in-home assessment done.
604-983-6740
Bathing Program Provides one-hour weekly bath at the Margaret
Fulton Centre free of charge to eligible clients. 1601 Forbes Ave.,
North Vancouver. 604-904-3536.
Choice in Supports for Independent Living (CSIL) Program
Vancouver Coastal Health Program provides flexibility and autonomy
for clients with high physical care needs who wish to self manage their
own at-home health care. It assists clients in defining their health care
needs and provides funding to employ care-workers who meet their
health needs. 604-983-6700
SKY “Seniors Keeping Young” Monday 9 a.m. – noon. Bowen Court.
Various programs, exercises, guest speakers, etc. 604-947-0989
Bowen Island Community Recreation Providing Health, Fitness, and
Community programming including "BEST Osteoporosis Prevention
and Maintenance Program" and "Seniors Keep Fit"
604-947-2216 – www.bowencommunityrecreation.com
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BOWEN ISLAND HEALTH RESOURCE GUIDE
Support Organizations continued
Cancer Connections Canadian Cancer Society matches people
with other cancer patients who have similar diagnoses or other
commonalities for supportive phone conversations. 1-888-939-3333
Cancer Information Service Toll free personal information service,
answering questions about all types of cancer, clinical trials, emotional
supports, prevention, complementary and alternative therapies and
information about other cancer services. 1-888-939-3333
Senior’s Peer Support Trained volunteers providing personal one-toone support for seniors facing challenges related to aging, relocation,
loneliness, loss, retirement etc. Confidential and free of charge.
Contact Laurie Wall at 604-982-8333.
Telefriend Program Volunteers provide a telefriend to lonely or isolated
seniors, who share similar interests and concerns. 604-925-7281
CaringBridge This website brings together family and friends to
support someone in a health crisis who is registered on the site.
People can then stay informed about that person’s condition, leave
messages and coordinate care. www.caringbridge.org
Respite Care Provides caregivers a break from care giving by finding
alternative care for patients which might entail admission to a care
facility on a temporary basis or placing a professional caregiver in the
home. The cost is on a sliding scale depending on income. You need
a referral from your physician. 604-986-7111
North Shore Stroke Recovery Centre Support group for stroke
patients and their families. Activities offered are speech therapy,
exercises, music therapy, caregiver support meetings, outings and
games. 22nd St. West Vancouver. 778-340-5803 – www.nssrc.org
BOWEN ISLAND HEALTH RESOURCE GUIDE
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Support Organizations continued
Alzheimer Society of B.C. Resource Centre Support for patients
and their families who are suffering with dementia issues. There is
a Bowen Island caregiver support group as well which meets the last
Tuesday of every month from 7:30 – 9:00 p.m. at Cates Hill Chapel.
Drop-ins are welcome on Bowen. There is no fee. The Alzheimer’s
Society also provides I.D. bracelets and I.D. cards. 604-984-8348
Alzheimer Wandering Registry Information is stored on a police
database in case someone is lost. 604-681-6530
For more information about the Alzheimer Society of B.C. please visit
www.alzheimerbc.org
PALLIATIVE CARE
B.C. Palliative Care Benefits Program Assists people of all ages
to receive end of life care at home. A physician referral is required
for this program. It provides some nursing care, medical supplies /
equipment and medications. All patients in this program have the
following services available to them:
. Home Care Health care support at home including nursing.
. Lion’s Gate Hospital Palliative care unit for assessment and for
more acute patients.
. North Shore Hospice Supportive care. East 14th, North Vancouver.
604-904-6178
. patients,
Palliative Supportive Care Program Providing free counselling to
family members and caregivers who are in the North Shore
Palliative Care Program. 604-988-3131 ext. 4701
Pain Issues Use of cannabis for pain, contact B.C. Compassion
Club Society at 2995 Commercial Drive. 604-875-0448
Funeral Arrangements Any funeral home you choose will pick up
a body on Bowen and take to their facility during BC Ferry hours.
Memorial Society of B.C. A non-profit organization that has
negotiated preferred pricing for members for funeral planning and
services. Membership fee is $40 / lifetime.
Contact 1-888-816-5902 – www.memorialsocietybc.org
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BOWEN ISLAND HEALTH RESOURCE GUIDE
HELP IN THE HOME
Companion Support Personal care, cleaning, cooking, shopping,
appointments, transportation, gardening, companionship, etc.
Val Gooch Helping Hands 604-947-2640 or 604-802-4365
Sandra Wank 604-947-0775 – [email protected]
Maria Cuba 778-835-2127 – [email protected]
David van Stolk 604-947-9148 – [email protected]
Kimberlee Sear Paid and volunteer work. 778-888-8089
Housecleaners:
All Around the House 604-657-2179
[email protected] – www.housecleaningonbowen.com
Clean Slate 604-947-2779 – [email protected]
Your Staff Cleaning Service 604-505-9351 – www.yourstaff.ca
Kim Eifler 604-947-0110 o r 604-841-5859
Seonaid Robinson 778-960-8103 – [email protected]
Gardening Support:
Dirty Girls Landscaping Dee Vallee 604-947-0464 – [email protected]
T-Rex Excavating Christine Roocroft 604-947-0812 – [email protected]
Home Farm Gardens Office: 604-947-0030 or Corrina: 604-341-5446
www.homefarm.ca – [email protected]
Handyman/Woman:
Zwan Woodworks 604-773-3543
Trevor Powell 604-947-2515 – [email protected]
Frank Olsen 604-947-2073 – [email protected]
BOWEN ISLAND HEALTH RESOURCE GUIDE
10
FINANCIAL INFORMATION & SUPPORT
Canadian Cancer Society Provides financial assistance for
medications if patient’s needs assessment determines eligibility.
1-888-939-3333
Veterans Affairs Canada 1-866-522-2122
Eligible veterans and their dependents can be covered financially for
items such as glasses, hearing aids, medication, home equipment,
home care and other health needs.
Financial Benefits for Seniors and Caregivers Brochure available
through Seniors One-Stop Information Line at 604-983-3303.
ACCOMMODATION
Canadian Cancer Society Accommodation at their lodge on West
10th Avenue for patients undergoing daily treatments. 1-888-939-3333
Easter Seal House Low cost accommodation for families whose
children are in care. 604-736-3475
MEALS & GROCERIES
Please refer to the Snug Cove House "Dining and Food Choices"
brochure on their website for detailed listings.
www. snugcovehouse.com
TRANSPORTATION
B.C. Ferries:
Medical Travel Assistance Program (TAP) offers discount to residents
and escorts who must travel for non-emergency medical care.
See Bowen Island phone book blue pages for details.
Accessibility at BC Ferries Go to www.bcferries.com/travel_planning/
disabilities – for details re: information below.
Discount fares available for passengers with a permanent disability.
Download an application form for a Disabled Status Identification
(DSI) Card.
Wheelchair/Walking Aid Access in Horseshoe Bay WITH a vehicle –
Elevator access is on a first come first served basis and If you use a
wheelchair, tell ticket agent when you arrive.
.
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BOWEN ISLAND HEALTH RESOURCE GUIDE
Transportation continued:
Wheelchair/walking aid access in Horseshoe Bay WITHOUT vehicle If a wheelchair is needed (or you have your own) call 1-888-BCFERRY
(223-3779) 24 hours in advance. Arrive at terminal 1 hour in advance
and staff will take you onto the ferry. Please note BC Ferries’ wheelchairs cannot be taken off the vessel at Snug Cove.
Visitor Passes – a companion can assist person with disability on and
off ship with a visitor pass obtained at customer service (behind foot
passenger booth) in exchange for Government issued picture I.D. and
phone number.
If assistance is required on ferries, you need to travel with a companion.
BC Ferries provides “medical assured loading letters” if requested by
physician or hospital when patient is compromised by waiting extended
periods of time to travel. A medical practitioner must email request to
[email protected]. This letter, and Travel Assistance
Program (TAP) must be presented at the tollbooth - with a minimum
30 minute check in time.
If a patient is released from hospital with limited notice and not able to
acquire an 'assured loading letter', BC Ferries’ staff will honour a letter
from the hospital requesting assured loading on a one time basis.
If there is an overload and you have an assured loading letter, inform
an employee and they will direct you to the appropriate tollbooth.
When the Queen of Capilano is having it‘s annual re-fit, some of these
policies don’t apply. ie: there is no elevator on the Bowen Queen.
HandyDART If you have physical or cognitive disabilities and are
unable to use transit without assistance, you’re eligible for HandyDART.
Go to Translink/HandyDART online for application or contact Access
Transit at 778-452-2860. Clients book rides at 604-575-6600.
HandyDART picks up clients (companion rides free) from BC Ferries.
Handycard Photo I.D. card for people with permanent physical or
cognitive disabilities, which entitles them to reduced fares on public
transit. Application forms online at Translink website. 778-452-2860
Taxi Saver Coupons Available for people with HandyCard. Coupons
purchased (at 50% of face value) from Translink and taxi companies
who honour coupons are listed on back of booklet. 778-452-2860
Canadian Cancer Society Will pick up from Horseshoe Bay for a
direct drop-off to a treatment facility. 1-888-939-3333
Seniors Hub Medical Ride Program Will pickup from Horseshoe
Bay on occasion. 604-988-7115
SPARC Parking Permit for People with Disabilities. 604-718-7744
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BOWEN
BOWEN ISLAND HEALTH RESOURCE
GUIDEISLAND HEALTH RESOURCE GUIDE
12
Caring
Circle
phone: 604-947-9100
[email protected]
www.caringcircle.ca
BOWEN ISLAND HEALTH RESOURCE GUIDE