Download Guide on AXS Payment

Guide on AXS
Payment
Easy & Convenient Payment
– 24 hours daily!
1. Bills Payment
1.1 Payment Category
1.2 Payment Mode
2. Entry Methods
2.1 Manual Entry
(A) Motor Insurance
(B) Other Insurance
2.2 Barcode Scanning
3. Payment Summary Page
4. Frequently Asked Questions
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1. Bills Payment
1.1 Select Payment Category
Picture
Description
Select ‘Bills’ on the screen
Select ‘Insurance’ category and then
‘Liberty Insurance’
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1.2 Select Payment Mode
Picture
Description
Select ‘Manual Entry’ if the Tax
Invoice, Renewal Notice or Cover
Note does not have a barcode
Select ‘Scan Barcode’ if the Tax
Invoice, Renewal Notice or Cover
Note has a barcode
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2. Entry Method
2.1 Manual Entry
Picture
Description
Select ‘Manual Entry’
Select either Motor Insurance or
Other Insurance
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2.1 (A) Manual Entry – Motor Insurance
Picture
Description
Fill in all the required fields
1. Type the Policy number with R
number AND/OR Cover Note
number
2. Payment Summary
E.G. Policy number/R number SD14V01467/R01
* Please include the symbol ‘/’ between Policy
number and R number, without any space in
between
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2.1 (A) Manual Entry – Motor Insurance
Picture
Description
Example of Cover Note number on
Physical Letter - C0035922
Example of Cover Note number on
Electronic Letter - E0008061
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2.1 (B) Manual Entry – Other Insurance
Picture
Description
Fill in all the required fields
1. Type the Policy number with R
number
2. Payment Summary
E.G. Policy number/R number SI14Q01167/R00
* Please include the symbol ‘/’ between Policy
number and R number, without any space in
between
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2.2 Barcode Scanning
Picture
Description
Select ‘Scan Barcode’
Available for Motor, eCare and Medical
insurance
Scan Document as directed
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2.2 Barcode Scanning
Picture
Description
Place the document with Barcode
facing the red barcode scanner line
Key in the fields where applicable
If the Invoice amount is more than S$3,000, you
need to make multiple payments. Please refer
to the FAQ for illustration.
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2.2 Barcode Scanning
Picture
Description
Click ‘Continue’ when all required
fields are filled
Double check all fields and click
‘Confirm’ to go to Payment Summary
Page
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3. Payment Method
3. Payment Summary Page
Picture
Description
Add another payment for additional
bill payment
Double check that the total amount is
less than AXS limit of S$3,000 or
your personal daily ATM card limit,
whichever is lower
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3. Payment Summary Page
Picture
Description
Click ‘Proceed to Pay’
Click ‘eReceipt’ if you require a copy
to be sent to the email address you
have indicated in the previous screen
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4. Payment Summary Page
Picture
Description
You will see the message
‘Transaction Successful’ if your
payment is accepted
Please retain physical receipt for
record and verification (if needed)
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4. Frequently
Asked Questions
4. Frequently Asked Questions
1. What are the payment methods acceptable?
• Currently Liberty only accepts NETS payment via AXS kiosks.
2. What is the daily transaction limit on the AXS kiosks?
• The daily transaction limit is as per daily transaction limit imposed by the bank on your
ATM card.
3. How do I pay for my Invoices with an amount higher than S$3,000?
• You can make multiple transactions in any amount you wish, depending on the daily
transaction limit, to pay for the Invoice in full.
E.G.. Invoice Amount of S$4,000 and daily NETS limit of S$2,000 - You will need to
make Payment #1 S$2,000, Payment #2 S$2,000 on separate days as you have
reached your personal daily NETS limit.
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4. Frequently Asked Questions
4.
Which type of Insurance Policy is payable through AXS?
• All Liberty Products with valid policy number and renewal number (E.G.
SD14V12345/R00) are eligible for AXS payment.
See the following non-exhaustive list of examples:
Category
Examples
Motor Insurance
• Private Motor
• Commercial Motor
Other Insurance
•
•
•
•
•
•
•
•
•
•
•
•
•
•
PACare Plus
Smart 365
Annual Travel Trip
Single Travel Trip
Foreign Worker Medical
BeautyCare
CafeCare
ClinicCare
GolfCare
HomeCare
OfficeCare
MaidCare
PetCare
ShopCare
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4. Frequently Asked Questions
5. How can I make payment for my Motor/Other insurance?
1.Scan the Barcode on the Invoice
2.Manually key in the details of Invoice
a) Policy Number /R Number (for all insurance) and/or
b) Cover Note Number (for Motor insurance)
• For examples, kindly refer to the screenshots
6. I have encountered some technical errors during transaction and the AXS
kiosk screen has frozen. Who should I call?
• Please contact AXS Customer Care Hotline at 6560 2727 (8am to 10pm daily) to
resolve these technical related issues.
7. If I have accidentally paid a bill by mistake and require a refund, what
should I do?
• In this case, kindly contact Liberty’s Customer Service at 1800-LIBERTY (5423 789)
(8.30am to 5.30pm during working days/hours) with the invoice receipt number. Our
Customer Service Executives will advice you on further steps.
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4. Frequently Asked Questions
8. My payment was not received/acknowledged by Liberty after making the
payment via AXS, why did this happen?
• It takes 2 working days to process and update your payment.
Kindly allow at least 48 hrs before contacting Liberty Insurance with details such as
scanned receipt and Policy number.
9. Where can I make payment for Liberty Policy via AXS?
• Payment for Liberty policy via AXS can be made at the Physical AXS Kiosks island
wide.
Online Payment via AXS mobile apps and website is currently not available.
To find your nearest available AXS Kiosk, kindly click here for the locations.
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