Download Electrosonic Inc

JOB & PERSON SPECIFICATION
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AV Engineer
Service On-site
Full time, permanent
London
Onsite AV Manager
April 2017
Profile
As an experienced engineer with a passion for AV, you are a confident and self-motivated
individual who provides fantastic customer service. Your can-do attitude and great
multitasking skills will ensure you complete tasks within the agreed deadline. You will join
our onsite team working across two sites in a company providing cutting-edge audio visual
solutions for major brands in many international territories. We have a customer-centric
ethos and an open, engaging and questioning culture. You will find a company of creative,
technical and very smart people who are passionate about what they do and developing
others.
Main Purpose of Position
Based across both sites you will provide client onsite engineering services to include
troubleshooting, installation and maintenance of electronic communication systems
including but not limited to video conferencing, audio visual, projection, pro audio, video,
control.
Responsible for the safe and correct diagnosis of faults, removal, repair, test,
implementation and operation of all aspects of audio visual, video conference, display and
presentation technologies.
Installation and servicing of systems in the most efficient and effective manner to ensure
minimum down time and maximum performance.
Key Responsibilities and Duties
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To ensure a prompt, courteous and appropriate response to all customer requests
for assistance and support, working to defined service level agreements and within
contractual timeframes / frameworks.
Be responsible for the general tidiness, safety and order of the workshop and
maintain the highest standards.
Accurately and quickly diagnose and remedy faults and problems. Troubleshoot
electronic systems and equipment, and repair down to electronic component level.
Undertake preventive maintenance of customer equipment.
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Responsible for reading and interpreting wiring diagrams, schematics, and drawings
and reporting and remedying any discrepancies.
Responsible for calibration and correct operation of test equipment.
Responsible for accurate tracking of the client’s hardware inventory.
Research and obtain information on position specific training opportunities.
To provide advice and support to all other staff whenever necessary.
Responsible for updating all manuals, safety practices, and technical information
held.
Carry out routine testing of portable and installed equipment to diagnose, log and
repair faults.
To be responsible for ensuring the working condition, calibration and ongoing
maintenance of all test equipment, tools and associated hardware.
Work with support technicians to assist in the diagnosis and rectification of faults to
ensure that all systems are fully functional and that equipment and system down
time are kept to a minimum and ensure complete closeout and turnover of jobs to
the client or service department.
Maintain accurate and current company and customer files.
To maintain a smart appearance at all times.
To ensure all work is performed to the Company standards and that quality
techniques are practiced.
To work in compliance with the Company’s safety manual with safety of self and
others in mind at all times.
Be proactive in suggesting new methods and techniques to improve efficiency.
Travel to both sites will be required.
Other duties as required or assigned by company management
To ensure mandatory compliance with information security policies, standards and
procedures.
What Experience, Skills and Attributes you will need to be successful?
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Be able to work as part of a team.
Be able to work on own initiative and accept accountability.
Be able to work to the highest quality standards with attention to detail.
Be able to manage multiple tasks simultaneously. Ability to demonstrate planning,
organising and implementing skills which ensure the successful completion of a
project by a specific due date.
Represent the company in a professional manner on its customers’ sites.
Good communication skills both verbal and written.
A formal AV qualification or equivalent is desirable.
Hold a recognised qualification in electronic engineering or equivalent combination
of education and related field experience.
A full working knowledge of communications, networking, audiovisual systems and
system components is essential.
Fully conversant with audio DSP based technologies, gain structure and the
requirements of sound reinforcement within the presentation environment.
Proven experience in the testing, faultfinding, servicing, maintenance, engineering
and installation of electronic audiovisual systems, or related field.
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Knowledge of touch screen and web-based programming and control technology.
Experience in IP and telephony based video conferencing systems.
Solid foundation in providing exceptional customer service and support in a fastpaced AV/VC environment.
Being able to prioritize and work under pressure is essential.
Strong client facing skills and customer-focus with an understanding of the
sensitivities of working on a client’s site and when providing remote support.
Be competent to a high level of computer literacy.
Ability to think laterally finding an appropriate solution to fulfil an application or
meet a deadline.
Strong ethic of following process and procedure.
Have the ethic of delivery of a quality solution where second best is not good
enough.
A checkable knowledge of Crestron DM systems.
Company Description:
Electrosonic is a worldwide audio-visual company with extensive experience in designing,
project managing, engineering and supporting AV systems and products. Founded in 1964,
the company has always been among the first to apply new technology to create tailored,
state-of-the-art solutions that meet the challenges of the professional AV market. With over
50 years of experience working on complex projects, both large and small and in multiple
geographic territories, Electrosonic has developed a reputation that is unsurpassed in the
industry. Many of Electrosonic's projects have been recognised with key industry and sector
awards. Electrosonic aims to develop lasting relationships by working in partnership with
our customers and suppliers and all others involved in the project.