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IP-Telephony ... Yes, please! Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 2 The time is ready! • Requirements available – – – – high DSL availability – piecewise highly attractive! local networks mostly using 100 Mbps QoS generally supported by IP-Infrastructure Power over LAN is available or ready to use • Networking-Giant „pushing“ IP-Telephony into the market – even non IT-specialists are becoming familiar with IP-Telephony – IP-Telephony is considered technically mature • Even traditional PBX manufacturers feel the power and offer VoIP or IPTelephony solutions. • IP-Telephony: even weak market, strong growth rates 3 The time is right! CeBIT topic 2000: Farewell for conventional PBX technology Hype international calls free of charge bandwidth MS NetMeeting VocalTec iPhone crash bandwidth problems „emerging markets“ Internet/IPTelephony „emerging markets“ today 4 Good reasons for IP-Telephony •Price (TCO) •Rapid implementation •User friendly •Expandable Only one type of wiring! • Highly attractive for the set-up of new sites • Substantially smaller system and no need for patch panels • „Add, Move and Changes“ no change of configuration in case of relocation 6 Administration • Administration from wherever an IP connection is available. • Clear responsibility – only one person responsible for voice and data. • Administration can be provided internally or by an external service provider. • In general very short response times. 7 Immediate Savings • Only ONE network • Maintenance, cabling, support, administration, “adds / moves / changes” within minutes. • Native IP solution, no additional ISDN board or CSTA module needed. • Implementation step-by-step • soft migration to the new platform • no service interruption • reduced risk • experiences exchange of among the users • Space requirements • Little space needed, no patch panels, high flexibility • Reduced software cost • Central PBX software (CTI, UMS, ...) can be used everywhere 8 Immediate Savings • Reduced calling cost • Phone number portability, roaming within the entire campus, SOHO & branch office solution available • Outbound call management • Unified messaging • Telephone conferences • Small branch offices • Centralised call management • Savings on ISDN-connections • Internal call free of charge • Redundancy PBX at the central site • Reporting, billing, cost management • Enterprise wide phone cost reporting • Enterprise wide cost management • Forecasts of related costs 9 Long-term benefits • Productivity increase through • • • • • • • User applications Telephony service features Unified Messaging Computer-Telephony-Integration Personal Assistant IT-Administration Web access to the Telephone • Non-financial • • • • • • Customer satisfaction Staff fluctuation Geographical flexibility Competitor-positioning Fast application development Convergency applications hard to quantify 10 Maintenance contracts History of maintenance contracts: 1. analogue: cleaning and lubrication of 2. ISDN: Software maintenance and 3. VoIP: network administration for voice the two-motion selectors contacts updates and data 11 Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 12 The company • • • • Founded 1997 since 2001 joint-stock company self-financed – no external capital all shareholders are forming the company’s management • Locations: – Sindelfingen: headquarters, development, sales, marketing – Berlin: development, sales – Hannover: training, support – Sweden / Italy: Sales 13 The manufacturer innovaphone ... • • • • • • • for more than 7 years on the market has an ISDN expertise for more than 18 years knows customer requirements --- more than 10.000 installations a pure VoIP company – pure VoIP designed products no legacy technology available, such as classical voice modules, etc. unique product design, which is providing highest flexibility innovaphone stands for standard conformity within the entire product portfolio 14 Business model innovaphone consequently focuses on the development and utilization of VoIP technologies Gateway Gatekeeper IP- IPAdapter Phone IPPBX IP DECT VoiceMail CTI / UMS (Fax) B A S E T E C H N O L O G Y Know-how • The existing product family only marks the start of the know-how utilization 15 Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 16 Overview: PBX systems PBX legacy • • Special know-how for maintenance and support Generally from a different service provider hybrid • • • Increased knowhow needed No trouble among service providers. Not economical! VoIP • • • Extended knowhow of the existing Administrator. Clear responsibility Solution from a single service provider 17 overview: IP-Telephony IP-Telephony • • • • PC based Network based stable as a PC and PC-OS risk for virus infections • Cisco Call Mgr. Swyx • • PBX more specific: • on one network comp. • stable Call Mgr. Express • • dedicated hybridSolution classical components needed • Avaya Alcatel • • • Focused just on the job stable dedicated device innovaphone 18 Classification PBX-based Server-based innovaphone dedicated System ISDN ISDN GK GW ISDN GW GW+GK LAN Upn System Phones LAN System Phones via IP + excellent stability + lots of features + fully accepted by users + manageable service Mostly proprietary Limited scalability because_ - mixed solution - limited applications development IP-Phone + fully scalable via IP + pure IP-Solution + open for applications development complex service problems vulnerable for Hacks and Viruses dependent on OS-Versions Servers and OS‘s can be additional malfunction sources - PBX features only (at present) - LAN IP-Phone + excellent stability + fully accepted by users + full scalability via IP + pure IP-solution + open for applications development + Hack and Virus resistant + minimum service effort - less than 2.000 PBX features (at present) – Ethernet environment Decision criteria: IP-Telephony • Standardised interfaces and protocols secure own financial investment. • Ease of scalability. • For a high degree of availability watch out for the basis of System. • Single responsibility for voice and data • Verify eventually upcoming requirements: e.g. for redundancy, SOHO- connections and service features. Comparison VoIP-Protocols Signalisation is realised with two competing methods:: • H.323 by the ITU • SIP by the IETF What are the essential differences? 21 Comparison VoIP-Protocols H.323 • Standardised by International Telecommunication Union • Umbrella-Standard: contains plenty of sub standards for specific jobs, such as: • H.225 – signalling, • H.235 – security, • H.450 – service features, ... • Specification is: • • • • accurate: resulting in high compatibility comprehensive: designed for various scenarios stable: many parts already tested in ISDN solutions complex: ASN.1 - not text based 22 Comparison VoIP-Protocols H.450 • • • • • • • • • • • • H.450.1 H.450.2 H.450.3 H.450.4 H.450.5 H.450.6 H.450.7 H.450.8 H.450.9 H.450.10 H.450.11 H.450.12 General Call Transfer Call Diversion Call Hold Call Pick-up Call Waiting Message Waiting Indication Name Identification Call Completion Busy Subscriber Call Offer Call Intrusion Common Information Additional Network Services 23 Comparison VoIP-Protocols • H.450 already today containing more service features than a typical ISDN connection. • H.450 includes PBX service features, which have to be implemented on a proprietary basis for a legacy PBX. -> Secure investment • Service features of a PBX, such as: • waiting loop, secretary-function, switch centre, • LDAP-database connections, on-hold music • Voice mail, CTI and UMS are being realised on additional standards, using H.450 as basis. A modern IP based PBX offers as many service features as a ISDN-PBX, but without having the need for any proprietary enhancements. 24 Service features H.323 Example: • Basic features, Call Completion Busy Subscriber, conference, announcement, partner functions, waiting loop with individual messages, waiting music, access control • Phone book via LDAP, phone number identification, different ringing tones, multiple registrations • HTML configuration, update server, Roll-out-Tool, CAPI, TAPI, XML • Location concept, redundancy, SOHO-connections, ... H.323 makes sense for professional PBX‘s. This is where compatibility and stability combined with a high requirement for service features. 25 But what means ... ? 26 Comparison VoIP-Protocols SIP • • • • Session Initiation Protocol Standardised by Internet Engineering Task Force Current RFC 3261, which now makes RFC 2534 obsolete More than 40 additional RFC‘s are defining SIP – daily new are added. • Some functions are solved in different RFC ‘ s ìn different ways. • Text based, developed out of HTTP • The Specification is simple to implement 27 Comparison VoIP-Protocols SIP • Relatively simple solutions can be implemented fast • Functionality of a PBX is too complex for being controlled with text based messages. • Large text blocks will be segmented and spend bandwidth without need. • RFC 3485 suggests to compress text based controls, no difference to ASN.1 compression according H.323 • … which makes the controls unreadable and the SIP´s big advantage is gone! 28 Comparison VoIP-Protocols SIP’s field of application: • VoIP for Internet Service Provider • As of today usage makes sense only for private users • Emergency call (USA 911) and call-tracing not possible • DSL-connections without telephone contract not possible • Peer-to-Peer connections such as • Messaging Systems • SIMPLE – SIP for Instant Messaging • User don‘t need to be online permanently • Extension for Presence • Missing service features for professional PBX‘s 29 Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 30 Overview Gateways Trunking Phone PBX Adapter Interfaces Software Application Standards used • Internet: – TCP, UDP, DHCP, TFTP, ICMP, SNTP, LDAP, PPP, PPoE, PPTP, MPPE, NAT • Configuration/ Monitoring: – HTTP, Java, SNMP • ISDN Signalling: – ETSI DSS1, Q.SIG • Voice over IP: – H.323, H.225, H.245, RTP, RTCP, RAS, H.450, T.38, H.235 • Quality of Service: – TOS, Diffserv, IEEE 802.1p / 802.1q • Power over Ethernet: – IEEE 802.3af • Voice coding: – Voice Activity Detection, (VAD) and Comfort Noise Generation (CNG), dynamic Jitter Buffer, G.711 A-law, G.711 µ-law, G.723, (5.3 and 6.3 kbps), G.729A • Echo compensation: – G.168 Overview Gateways Trunking Phone PBX Adapter Interface Software Application VoIP Gateways - overview • IP 800: – 4 x ISDN BRI – 2 x 10/100 Base TX auto-negotiated – H.323 compatible • IP 3000: – 1 x ISDN PRI – 10/100 Base TX auto-negotiated – H.323 compatible • IP 3000DD: – – – – Double Density 2 x ISDN PRI 10/100 Base TX auto-negotiated H.323 compatible VoIP Gateway IP 800 • • • • • • • 4 x ISDN BRI-connection; option for 3x, 2x, 1x or 0x ISDN 2 x Ethernet 10/100-BASE-TX auto-negotiated Compact Flash Router functions (PPP, PPPoE) DSL and VPN support (PPPoE / PPTP) mountable in 19“ rack (2 devices are forming one rack unit) platform for innovaphone PBX with up to 200 users 35 VoIP Gateway IP 3000 • • • • • • 2 x ISDN PRI connection (E-1, T1) in TE-mode and NT-mode 1 x additional BRI connection (BRI) in TE-mode 1 x Ethernet 10/100-BASE-TX auto-negotiated Router functions (PPP, PPPoE) mountable in 19“ rack (one rack unit) platform for innovaphone PBX with up to 1000 users 36 VoIP Gateway IP 3000DD Two IP 3000 combined in one single devise • • • • • • 4 x ISDN PRI connections (E-1, T1) in TE-mode and NT-mode 2 x additional BRI connection in TE-mode 2 x Ethernet 10/100-BASE-TX auto-negotiated Router functions (PPP, PPPoE) mountable in 19“ rack (one rack unit) platform for innovaphone PBX with up to 2000 users 37 VoIP Gateways in general All Gateways are characterised through it’s high stability: • Resistant steel housing • Moving parts such as fan or hard disks strictly omitted • A specially for VoIP designed operating system reduces the risk of instabilities caused through 3rd vender software 38 Overview Gateways Trunking Phone PBX Adapter Interfaces Software Application TK-Anlage innovaphone PBX • • • PBX software Based on the hardware platform of the VoIP gateways 100% H.323 compatible, incl. Supplementary Services according H.450 and security accord. H.235 40 TK-Anlage innovaphone PBX • • • Interconnectivity of different telephony systems on different locations (location concept) Connecting PBX High system stability through redundant systems and automatic failover • LDAP access through compatible address directories • Several intelligent waiting loops configurable • Access through standardized Interfaces like Microsoft TAPI, VoIP-CAPI and XML (SOAP-API) • Access authorization for switch-board, international calls and special area codes configurable 41 USB Phone IP 10 • • • • USB Specification 1.1 Power over USB Numeric keyboard, redial button, disconnect und R-button for hold, retrieve and transfer Absolutely easy to use ! 42 IP Phone IP 100 • • • • • • • • • Multi functional and high end telephone internal 2 port Ethernet switch Inline power over LAN according 802.3af – or external power supply Phone book: locale, central and over LDAP server Numeric keyboard, redial button, 4 short dial keys, disconnect und R-button for hold, retrieve and transfer, caller lists, … Multiple ringing tones Hands-free function Multi lingual menu ... 43 IP Phone IP 200 • • • • • • • • • Multi functional and comfortable high end telephone internal 2 port Ethernet switch Inline power over LAN according 802.3af – or external power supply Phone book: locale, central and over LDAP server Numeric and alphanumeric keyboard, redial button, disconnect und R-button for hold, retrieve and transfer, caller lists, … Multiple ringing tones Hands-free function Multi lingual menu ... 44 New Product IP250 coming Q2 2005 • • • • • • • • • • Multi functional and comfortable “high end” telephone internal 2 port Ethernet switch Inline power over LAN according 802.3af – or external power supply USB interface for extension modules Phone book: locale, central and over LDAP server Numeric and alphanumeric keyboard, redial button, disconnect und R-button for hold, retrieve and transfer, caller lists, … Multiple ringing tones Hands-free function Multi lingual menu ... 45 IP Adapter IP 21 • • • • • • • 2 channel VoIP Terminal Adapter 2 x a/b analogue interfaces Fax over IP (T.38) Door entry system function Music on hold (e.g. connection for CD player) Operation with internal and external gatekeepers Available in single or dual-channel versions 46 Mini PBX IP 202 • The PBX IP 202 consists out of: – an IP phone, – a VoIP Gateway with an ISDN BRI, – a 2 port Ethernet switch, – and the innovaphone PBX all in one! • Especially designed for the connection of SOHO‘s to a remote PBX. 47 IP-DECT System IP 1500 • • • • Consisting out of Gateway, radio-base station and repeater, as well as handsets (IP 50) Up to 30 connections simultaneously to the IP network 8 base stations (with extension module up to 16 stations) a base station supports 4 simultaneous calls 48 IP-DECT System IP 600 • • • • Gateway and radio base station in one unit Supports up to 12 terminals Up to 6 connections simultaneously to the IP network Repeater to cover and integrate remote locations 49 Overview Gateways Trunking Phone PBX Adapter Interface Software Application Interfaces • Interfaces and Protocols • • • • • • • PBX-API TAPI CAPI CDR LDAP SNMP H.323 XML / SOAP-Interface Microsoft Telephony API ISDN Interface over VoIP Call Detail Records Database access connection for Management software Protocol for compatible Products 51 Software interface VoIP-CAPI • • • • CAPI (Common ISDN API) is an ISDN interface Allows to beneficially use the vast amount of available ISDN-CAPI applications over VoIP ! Highly suitable for UMS, ACD and IVR solutions Features: – CAPI 2.0 for Windows – Supporting voice, Fax (T.38) and data – Supplementary Services – DTMF – Fax up to 14,4 kbps, MH, MR, MMR, Polling & Fax on Demand – up to 240 channels ! 52 innovaphone PBX Operator console Active Calls being Processed Busy-field showing the user activity Call Waiting List 53 innovaphone SoftPhone 54 Voice-Mail-Solution innovaphone mrs • Powerful Voice Mail Solution for innovaphone PBX based on H.323 • Simple and fast to install using „Easy Setup“ • Leaving and retrieving voice messages • Administration of personal voice mail settings via an internet browser • Create up to 9 personal announcements • Forward voice messages as mail • Secure telephone access via PIN Enterprise billing solution SAMwin • billing solution for innovaphone PBX • report generator and management tool. • Various, configurable billing reports inside and via HTML • Charge logging via innovaphone PBX CDR 56 Unified-Messaging-Solution IXI-UMS Unified Messaging -Handle all messages with one single E-Mail application Mail 57 Computer Telephony Integration (CTI) innovaphone IXI CTI Pick Up: Simply press the button to pick-up the call of colleague. The button’s colour indicates the status of the respective line. 58 Easy administration 59 Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 60 Solution - Trunking ISDN Trunk Line ISDN Trunk Line PBX IP 3000 Internet PBX IP 800 IP 800 PBX ISDN Trunk Line 61 Solution – PBX expansion ISDN Trunk Line IP 800 IP 200 innovaphone PBX PBX IP 200 IP 200 LAN IP 200 62 Solution - Soft migration ISDN Trunk Line IP 800 IP 200 innovaphone PBX Voice Mail Server LDAP address data, HTTP Announcements IP 200 PBX IP 200 IP 200 LAN IP 21 analoge FAX maschine 63 Solution - Soft migration ISDN Trunk Line IP 800 IP 200 innovaphone PBX Voice Mail Server LDAP address data, HTTP Announcements IP 200 IP 200 IP 200 LAN IP 21 analoge FAX maschine 64 Solution - Soft migration • Instead of changing the complete PBX, the existing PBX can be step by step extended with VoIP equipment up to the total replacement of the new technology. • No change is necessary on the existing configuration of the legacy PBX, by inserting the VoIP gateways into the already installed ISDN trunk line. • Small investments at the begin and limited risk during first tests. • Staff can be educated step by step. 65 Redundant Systems ISDN Trunk Line IP 3000 Active PBX IP 200 IP 3000 Standby PBX IP 200 IP 200 Fax LAN IP 21 • ISDN trunk bypassed to the second Gateway • Standby PBX automatically logs on to the active PBX - but doesn’t accept any registrations as long as the active PBX is available. • All user data will be replicated continuously. • As soon as the active PBX fails, the standby PBX takes over all registrations. 66 Redundant Systems ISDN Trunk Line IP 3000 Active PBX IP 200 Standby PBX for IP 800 IP 3000 Standby PBX IP 200 Internet Router IP 800 IP 200 Active PBX ISDN Trunk Line LAN Fax LAN IP 21 IP 200 IP 200 IP 200 Solution - Branch office ISDN Trunk Line ISDN Trunk Line IP 800 IP 200 innovaphone PBX IP 202 IP 200 Router IP 200 Internet IP 200 IP 200 LAN Voice Mail Server Fax LAN IP 21 Solution - Branch office • No PC necessary at the branch office • Services stay ready, as well if Internet connection fails • Trunk lines of the head office can be used, in case local trunk lines are busy. • All services of the head office can be used transparently, such as: – Administration – Voice Mail Server, Billing – Central address data base Solution - SOHO ISDN Trunk Line 1. 2. 3. DSL logon via PPPoE VPN to office using PPTP H.323 registration at PBX IP 800 DSL IP 200 innovaphone PBX IP 200 Router IP 200 Internet DSL IP 200 IP 200 IP 200 LAN IP 21 Analoges Fax-Gerät 70 Solution - SOHO • User remains reachable through company extension • Call number transfer takes place through company main number • Internal calls will be done costfree • All external calls including calls done through home office will be done throug the comapnies billing contracts • Home office workers can use all company call services like conferencing, groupcalls… • Separate gateway solutions are not neccessary for home office. Separate Dial-ups are not neccessary • User has direct access to company data via PC or IP-Phone 71 Location concept ISDN trunk Tokyo ISDN trunk Paris Prefix 801 Prefix 802 Tokyo Paris Internet Ext. 70 Ext. 61 ... Ext. 20 Stuttgart Prefix 800 ISDN trunk Stuttgart Ext. 71 ... Ext. 59 ... ... VPN Ext. 60 Location concept • Central Administration • Numbering plan common or separate per location being selected by prefix. • Locations remain functional, even is the underlying IP connection fails. • Multi registration on different innovaphone PBX • Grouping on top of multi registration (e.g. depart. calls) • Least Cost Routing - via Prefix into a different city network (z.B. „802“ „0“ into Tokyo net) • Central side can be used a redundant Standby System for another location. Multi registration • • • • User can be registered on various terminals simultaneously … is reachable with own number at all terminals … is using the phone as from the “own” terminal … configurable feature as well for the number of registrations • Various user can be registered on a single terminal • This realises indirect login and logout in groups, good for front-desk or support hotline Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 75 innovaphone compatibility program • Consequent implementation according standards allows access to a vast amount of compatible solutions. • Suggestive enhancements for PBX in the area of Hard- and Software • Connected to the innovaphone PBX via protocols or interfaces 76 innovaphone compatibility program • Compatibility lab at innovaphone established • After successful testing (incl. eventual adaptations) a report is produced • Certificate is granted and published: – in news letter – on innovaphone Web page – Press release (optional) • Technical contact among both parties ensure continuation of the compatibility, even after updates. 77 innovaphone partner program • VoIP voice recording with online storage and central filing • Unified Messaging with Fax, Voice Mail, CTI, SMS, conversion und remote control • CRM address-, contact- and mail management • Computer Telephony Integration und Call Centre inclusive ACD, Dialer and Presence Management • Network analyser tool • …. Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 79 EnBW Service GmbH 0721/63-xxxxx INNOVAPHON E IP 800 GW1 VTG NL Mailand 9432-xxx Test 219 PSTN Hicom 300 S0 4 x So S0 GW2 BZ Stockach 9517920-xx 4 x So INNOVAPHON E IP 800 GW3 VTG Leipzig 9433-xx S0 GW3 GSP Mingolsheim 9492-xx Master SMD nein Hicom 300 ECMA V 1 S2M K1......K10 1 x So Hicom 300 INNOVAPHONE IP 3000 IP Hicom 300 4 x So INNOVAPHON E IP 800 S0 HW IP3000-00-90-33-02-01-37 4 x So INNOVAPHON E IP 800 ZS Karlsruhe Hicom 300 S0 INNOVAPHON E IP 800 4 x So Hicom 300 S0 INNOVAPHON E IP 800 4 x So Hicom 300 S0 INNOVAPHON E IP 800 4 x So Hicom 300 80 Controlware Case-Study Profile • 7.000 employees • Fast 30 locations • Revenue 1,8 Mrd. Euro VoIP with innovaphone • More then 10 international locations connected via VoIP (IP3000) • Mostly Siemens Hicom • 5 locations with pure IP-Phone environment from innovaphone Content • The marketplace • The company • Positioning • Products • Solutions • Recommended Product • Projects and References • Summary 82 innovaphone highlights • Independent European company • Real soft migration in inhomogeneous environments ( secure investment) • Pure VoIP • Pure Standard conformity up to the terminal • Technical market leader (unique product concept ....) • open – OS independent - architecture • Customer does not buy proprietary manufacturer dependencies ( secure investment) 83 Thank you for you attention! [email protected] 84