Download Service Excellence for Business Student Handbook Vancouver

Service Excellence for Business
Student Handbook
Vancouver
Disclaimer: While all information in this handbook is accurate at the time of publication, the contents of this handbook may be subject
to updates as communicated by ILAC International College.
www.ilacinternationalcollege.com
SEB Student Handbook
Welcome to ILAC International College!
We are dedicated to ensuring high quality programs and experiences for our students. Our exceptional service
to our students and global partners set us apart as a leader in education. This dedication and commitment to
high quality service has strengthened our ability to be recognized as a respected brand.
Striving to be an innovator in education, we opened the doors to our Career College are now offering programs
in career training and giving students the ultimate Canadian workplace experience.
Jonathan Kolber
Executive Director
Ilan Cohen
Executive Director
SEB Student Handbook
Part I: About ILAC International College
1.1
Company History
ILAC International College
As a direct response to student needs and our partners from around the world, we opened our private career
college, ILAC International College, in Toronto and Vancouver. We strive to provide exceptional service to
our students and global partners. We currently offer programs in Instructor Training and Customer Service.
1.2
Mission Statement:
“Offering immersive and applied training through
exposure to best practices and an opportunity to apply
these principles in the Canadian workforce.”
We will accomplish this by:

Maintaining the most up to date curriculum, standardized across all of our campuses;

Making learning a complete experience that not only focuses on learning course content, but on
developing the whole person;

Providing our staff and students with modern functional facilities, offering amenities such as wireless
Internet, activities, and student lounges;

Maintaining a professional, clean environment for adult learners;

Offering safe and affordable accommodations in the form of homestay and residences;

Merging customer service and education together to create a better experience; moving away from the
traditional views of education as structured, rigid and inflexible;

Creating a business through relationship building. We will make it clear that we are created by people,
for people;

Continuously creating innovative, effective, and practical programs by listening to the needs of our
Students and Agents;

Giving back to the community and promoting Canada as a great place to learn, live and work.
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1.3
ILAC International College’s Vision and “We Care” Values
“Our vision is to offer excellence in training
that other schools rival.”
Everyone who works at ILAC International College believes that our success depends on students having a great
experience during their studies.
1.4

We strive to create “wow” moments for our students, instructors and partners.

Game changing ideas, innovation, and quality are our mandate.

We listen, take ownership, and are proactive towards problem-solving.

We build strong relationships with students and partners that last a lifetime.

We celebrate all cultures and we learn from diversity.

We act with honesty and integrity.

Our happiest moments are when our students succeed.

We are passionate and proud to be part of the ILAC International College family.

Our employees are the most important resource in our service commitment to our students.

We create a hip, dynamic, and modern environment.
Facilities
Many of ILAC International College’s facilities provide filtered water and microwaves for students’ use. There
are several common areas in all our campuses, equipped with large tables and seats in order to accommodate
students during break times. There are also numerous restaurants, cafes, coffee shops and fast food places
close to ILAC International College campuses. Just ask our staff for more details.
Campus Addresses
688 West Hastings St., 3rd Floor, Vancouver, BC V6B 1P1
808 West Hastings St., 3rd Floor, Vancouver, BC V6C 2X4
V6C 2X4
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Part II: Student & Academic Policies
Student Success
2.1
Student Conduct at ILAC International College and Workplace Settings
ILAC International College expects students to meet and adhere to a code of conduct while completing a
program of study. The list below outlines the code of conduct that all students are expected to follow. If
needed, students should request clarification from their instructor if they have any questions. Failure to comply
with the Policies outlined in this Student Handbook may result in probation, temporary removal, or permanent
dismissal from ILAC International College. “Student(s)” is defined as including prospective students as well as
those currently registered or enrolled in any of ILAC International College’s programs or activities.
The Code of Conduct
Students are expected to:
 Comply with the policies outlined in this Handbook.
 Speak English at ILAC International College.
 Attend school in accordance with the Attendance Policy; be on time!
 Treat all students and staff with respect.
 Treat school property with respect.
 Comply with the legal smoking requirements outside of ILAC International College facilities (ILAC
International College is a smoke- free environment)
 Complete all assignments and examinations on the scheduled completion dates.
 Not distribute materials within the campus and to ILAC International College students that have not
been approved by the school (such as brochures, 3rd party advertisements, promotional materials, etc.)
 Not engage in any other conduct which is determined to be detrimental or damaging to the other
students, staff members or the Institution
 The institution forbids disruptive (i.e. using cell phones in class) or offensive classroom behavior;
bringing weapons of any kind (i.e. knives, guns) to school; bringing any alcohol or any prohibited mood
altering substances/drugs to the institution; making inappropriate remarks concerning another student
or staff’s ethnicity, race, religion or sexual orientation and any other conduct which is determined to be
detrimental or damaging to other students, staff members or the Institution.
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2.2
Student Support Services
The ILAC International College Management and Administrative Team
ILAC International College is pleased to offer our students many team members to provide support
during their studies. Please feel free to contact any ILAC International College staff member as you see fit
but here are a few key contacts for students:
Student Ambassador
The Student Ambassador will be responsible for providing ongoing support for students, helping them with
all inquiries and by ensuring a high quality customer experience. Student Ambassadors can assist students
in various languages. The Student Ambassador’s role is to do what it takes to support you!
The Student Ambassador can help you with:




Providing Health insurance information and information on the closest medical office when needed
Social support services outside of ILAC International College including connections to community groups
Information on embassy or consulates
Orientation to ILAC International College policies and procedures
Program Coordinator
The Program Coordinator is the first point of contact for students when they have questions regarding class
schedules or need support with academic information. This role is designed to provide immediate response
to student needs as requested or forward the information to the Program Director when escalated.
The Program Coordinator can help you with:

Program/course changes



Practicum Placements
Setting up appointments with the Program Director
Providing transcripts of academic record or attendance records
Program Director
The Program Director is responsible for managing and supporting students in order for ILAC International
College to meet its mission of ensuring student learning and success. The Program Director is responsible for
building strong relationships with the student body through on-going support and leadership to ensure student
requests are reviewed and responded to in a timely manner.
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Homestay Coordinator
ILAC International College offers this optional service to students who want to live with a Canadian family
while they are studying at our school.
Your homestay provides you with a first-hand experience of Canadian home life and it is a good place for you
to practice your English. Despite the cultural differences you may come across in your temporary home in
Canada, try to be open-minded about these differences. Both your host family and you can learn from each
other.
Practicum
The Program Coordinator provides on-going support, guidance and supervision for programs that require a
practicum. Students work closely with the Program Coordinator to establish host sites, deal with challenges
associated with sites, and identify appropriate actions.
Academic Policies
2.3
Admissions Policy
Policy:
ILAC International College is committed to enrolling students who meet program admission criteria and
who are likely to succeed in achieving their education goals.
Procedure:
1. The institution’s student ambassadors receive initial enquiries.
2. If requested, the program coordinator or student ambassador meets with the prospective student to
discuss the program of interest to outline general program information. This meeting can be conducted
in person, via telephone, or by Skype.
3. Once the student has decided on a program of study, the program coordinator or student ambassador
reviews the admission criteria for the program with the student to ensure that he/she meets all of the
admissions requirements.
4. The student ambassador collects the necessary documents from the student (e.g. transcript, proof of
age etc.) and places in the student file.
The admission criteria cannot be waived by either the school or the applicant.
5. After receiving the documents and evidence that the prospective student meets the admission
requirements, the student ambassador arranges an interview with the student and the program
coordinator.
6. Upon successful completion of the interview, the program coordinator prepares and issues an Official
Letter of Acceptance. After the prospective student has read and understood the ILAC International
College policies, they may then sign the enrolment contract. The program coordinator may arrange to
have the student speak with the student ambassador if further clarification is needed in the student’s
native language.
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Language Proficiency Requirements
ILAC International College offers various programs that require minimum proficiency in English before starting
the program. Please check with the program specific admission criteria to ensure you meet the language
proficiency requirements at www.ilacinternationalcollege.com.
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2.4
Examinations, Assignments and Course Assessments Policy
It is expected that students will complete all examinations, assessments, and assignments as described in the
Service Excellence for Business Program Syllabus.
Passing marks will be as follows:
Final Examinations: Students are required to achieve a minimum mark of 60% in all final examinations.
Assessments: A total coursework score of 70% is required to pass each course.
Certification is achieved at a:

Pass (70-79%)

High pass (80-89%)

Distinction level (90-100%)
Only one rewrite is permitted per assignment.
More detailed descriptions of each assignment will be distributed and explained during the course.
Extensions for Coursework Assignments
Under special circumstances, a student may request an extension on an assignment. This request must be made
in writing via email a minimum of 3 days before the assignment is due. Students will receive full marks if
arrangements are made prior to the assignment due date. The instructors may use their discretion to determine
if extensions will be granted.
Missed Examinations
Students are expected to be on time for all examinations. In the event a student is unable to write an
examination on the designated examination date students may seek permission from their instructor and/or
the Program Coordinator to write the examination on an alternate date. The student must make this request a
minimum of 3 days prior to the examination date. Students will receive full marks if arrangements are made
prior to the designated examination date.
If a student misses an examination (i.e. does not arrive to write the exam) and does not make arrangements
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with the instructor, the student will be expected to contact the Program Coordinator to establish a new
examination date. Student may be asked to provide documentation to support the absence (i.e. doctor’s
notes for illness). Unexcused absences may result in a score of 0.
Additional rewrite requests may be considered on a case-to-case basis. Students are expected to contact the
Program Coordinator for assistance if requesting additional rewrites.
2.5
Attendance Policy
ILAC International College keeps a record of your class attendance on a daily basis. Students are required to
attend a minimum of 80% of the overall program, with a minimum of 70% attendance in each course. It is your
responsibility to speak with your instructor to catch up on any readings, assignments, class work etc. when you
miss a full or partial class. Failure to meet the attendance requirements will result in students repeating the
course in question, or potentially having work and study permits removed.
2.6
Graduation Policy
We provide a Diploma or Certificate and transcript of academic record to students who have successfully
completed all the program requirements, including completion of all courses and assignments within the
program, as well as the practicum component.
Student Misconduct
2.7
Academic Dishonesty – Plagiarism and Cheating
Cheating – Cheating is any form of academic dishonesty (including, but not limited to, talking to another
student during an exam, text messaging during an exam, reviewing notes during an exam, plagiarism, etc.)
Plagiarism— Plagiarism occurs in two forms: (a) when you use another person’s exact words or ideas as if
they were your own, and (b) when you paraphrase another’s ideas without identifying the source, thus
implying that the ideas are your own. Cite all sources of both direct quotations and borrowed ideas and
research.
1. Any student who is found to be cheating may immediately be dismissed from their program of
study or receive a grade of zero for the exam/assignment.
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2. Any instances of plagiarism will result in a grade of zero on the assignment (first instance); the student
may be placed on Academic Probation and have a record put in their student file. A second instance
will result in an automatic failing grade for the course and the student may be dismissed immediately
from their program of study.
If a student is confused about what constitutes cheating or plagiarism, he/she must contact their instructor, the
Program Director or Program Coordinator and support will be provided. Claiming lack of knowledge will not be
taken into consideration as grounds for leniency. If a student is suspected of academic misconduct, the
instructor will document the incident and inform the Program Coordinator. The student may be put directly
onto academic probation. If a future incidence of academic misconduct occurs, the student may be dismissed
from the program.
2.8
Dismissal Policy
Any of the following, if substantiated, will result in immediate dismissal without a warning letter or
probationary period:
 Sexual assault;
 Physical assault or other violent acts committed on or off campus against any student;
 Verbal abuse or threats;
 Vandalism of school property;
 Theft.
Students who do not meet the expected code of conduct will be subject to the procedures outlined below
which may include immediate dismissal from the institution depending on the severity of the misconduct.
Concerns related to a student’s conduct shall be referred to the Program Director to process in
accordance with this Policy.
Procedure:
1. All concerns relating to student misconduct shall be directed to the Program Director or Program
Coordinator. Concerns may be brought by staff, students or the public.
2. The Program Director or Program Coordinator will arrange to meet with the student to discuss the
concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature
that an immediate dismissal may be warranted the Program Director or Program Coordinator will meet with
the student as soon as possible.
3. Following the meeting with the student, the Program Director or Program Coordinator will conduct
whatever further enquiry or investigation is necessary to determine whether the concerns are
substantiated.
4. Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting
with the student.
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5. The Program Director will meet with the student and do one of the following:
a. Determine that the concern(s) were not substantiated;
b. Determine that the concern(s) were substantiated, in whole or in part, and either:
i.
Give the student a warning setting out the consequences of further misconduct;
ii.
Set a probationary period with appropriate conditions; or
iii.
Recommend that the student be dismissed from the ILAC International College.
6. The Program Director or Program Coordinator may prepare a written summary of the determination. A
copy shall be given to the student, a copy will be placed in the ILAC International College complaint file,
and the original will be placed in the student file.
7. If the student is issued a warning or placed on probation, both the Program Director or Program
Coordinator and the student sign the written warning or probationary conditions and the student is
given a copy. The original document is placed in the student’s file.
8. If the recommendation is to dismiss the student, the Program Director or Program Coordinator will meet
with the student to dismiss him/her from study at the school. The Program Director will deliver to the
student a letter of dismissal and a calculation of refund due or tuition owing, depending on the status of
the student’s financial account with the school.
9. If a refund is due to the student, ILAC International College will ensure that a cheque is forwarded to the
student within 30 days of the dismissal.
10. If the student owes tuition or other fees to the school, ILAC International College may undertake the
collection of the amount owing.
2.9 Dispute Resolution Policy (complaint procedure)
ILAC International College provides an opportunity for students to resolve disputes of a serious nature in a
fair and equitable manner. The policy applies to all ILAC International College students who are currently
enrolled or were enrolled 30 days prior to submitting their concern to the Program Director.
Procedure:
1. When a concern arises, the student should address the concern with the individual most directly
involved. If the student is not satisfied with the outcome at this level, the student should put his/her
concern in writing and deliver it to the Program Director or Program Coordinator (if the conflict exists
between two students, students are encouraged to work with one another. In the event the concern
continues, students should contact their instructor before engaging the in step 2).
a. The student making the complaint has an opportunity to make an oral submission directly to the
Program Director or Program Coordinator or have a person make the oral submission on his/her
behalf and the student is permitted to have a person present with the student at all stages of the
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2.
3.
4.
5.
6.
7.
8.
proceeding.
The Program Director or Program Coordinator will arrange to meet with the student to discuss the
concern and desired resolution as soon as possible but within five school days of receiving the student’s
written concern.
Following the meeting with the student, the Program Director or Program Coordinator will conduct
whatever enquiries and/or investigations are necessary and appropriate to determine whether the
student’s concerns are substantiated in whole or in part. Those inquiries may involve further
discussion(s) with the student either individually or with appropriate ILAC International College
personnel.
The necessary enquiries and / or investigations shall be completed and a response provided in writing to
all involved as soon as possible but no later than seven school days following the receipt of the student’s
written concerns. One of the following may happen:
a. If it is determined that the student’s concerns are not substantiated the institution will provide a
written explanation of the decision and deny the complaint; or
b. If it is determined that the student’s concerns are substantiated in whole or in part, the
institution will propose a resolution.
c. The response should specify the student will have five school days to appeal the decision. A
copy of the decision and all supporting materials shall be given to the student, a copy will be
placed in ILAC International College’s complaint file, and the original will be placed in the
student’s file.
If the student is not satisfied with the determination of the Program Director or Program Coordinator the
student must advise him/her as soon as possible but within five school days of being informed of the
determination. The Program Director will immediately refer the matter to the Senior Educational
Administrator and/or the Executive Director of ILAC International College.
The Senior Educational Administrator and/or the Executive Director will review the matter and may meet
with the student as soon as possible but within five school days of receipt of the student’s appeal.
The original decision will either be confirmed or varied by the Senior Educational Administrator and/or
Executive Director in writing within 5 school days after meeting the student. At this point ILAC
International College’s Dispute Resolution Process will be considered exhausted.
If a student is not satisfied with ILAC International College's resolution of his/her complaint, the student
may refer the matter to PCTIA and shall include in his/her application to PCTIA a copy of the record of
the complaint and subsequent correspondence from ILAC International College.
2.10 Grade Appeal Policy
ILAC International College provides an opportunity for students to resolve disputes regarding grades in a fair
and equitable manner. The policy applies to all ILAC International College students who are currently enrolled
or were enrolled 30 days prior to submitting their concern to the Program Director.
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Procedure:
1. If a student is dissatisfied with a grade received and feels that a higher grade is warranted he/she should
discuss with his/her instructor. The instructor will reconsider the grade and, if reasonable, assign a
different grade within 3 days of receiving the student’s request.
2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should
submit a written appeal or provide an oral submission of their complaint directly to the Program
Director.
3. The Program Director will:
a. Assignment Appeal: obtain a copy of the assignment/test in question from the
instructor/student and review the assignment/test or may have another qualified team
member conduct a review within 3 days of the student’s submission.
b. Course Pass Appeal: conduct a thorough review of the course requirements including, but
not limited to, attendance, coursework, examinations and proficiency in expected course
outcomes or may have another qualified team member conduct a review within 3 days of
the student’s submission.
4. If the review established a higher grade as a result of the review, the higher grade will be assigned to the
student. If the assessment achieves a lower grade on re-mark, the original grade will be retained.
5. Once the re-assessment is complete, the Program Director will review the process and, once his/her review
is complete, the grade will be considered final.
a. The decisions on the grade appeal will be provided to students within 3 school days of ILAC
International College’s receipt of the formal complaint.
If the student disputes the decision made by the Program Director, she/he can submit a formal written or
verbal appeal to the designated Senior Educational Administrator.
2.11 Program Withdrawal, Transfers and Refunds
IF YOU ARE DENIED A VISA
You are entitled to receive a FULL REFUND (less program registration fee and all bank transfer charges) if you
are unable to obtain lawful entry to Canada for the purpose of studying at ILAC International College.
You must provide the letter from the Canadian Embassy stating that your Visa to enter Canada was denied.
Students who have applied through an agent must contact the agent for a refund.
WITHDRAWAL
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Homestay
Once you have started studying, the first 4 weeks of your homestay are non-refundable. ILAC International
College requires at minimum, a 2-week written notice for any changes, cancellations, or postponements.
Otherwise a 2-week accommodation fee will be applicable and the homestay placement fee is not
refundable.
Program
To withdraw from a program of study at ILAC International College, you must first provide ILAC International
College with a written letter, dated and signed, and outlining the reason for withdrawing. Your tuition fee
refund will be calculated as per the Refund Policy stated below.
ILAC International College may be required to submit attendance and/or advancement data for all
international students to the federal government. Poor attendance, lack of progression and unlawful stays
in the country may result in visa removals and a student may be asked to return to their home country.
REFUND POLICIES
ILAC INTERNATIONAL COLLEGE (VANCOUVER, BC) STUDENTS – REFUND POLICIES
ILAC International College falls under the PCTIA Basic Education Standards. The refund to which a student is
entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet
been collected, the institution is not responsible for refunding more than has been collected to date and a
student may be required to make up for monies due under the contract. If the institution has received fees in
excess of the amount it is entitled to under the student contract, the excess amount must be refunded. The
following refund policy applies to all BC ILAC International College students.
Refund policy for Vancouver students:
1. A student may be entitled to a refund of tuition fees in the event that:
a. The student provides written notice to the institution that he or she is withdrawing from the
program; or
b. The institution provides written notice to the student advising that the student has been dismissed
from the program.
2. The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or
other verification is available that indicates the date on which the notice is delivered
3. The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.
4. The refund to which a student is entitled is calculated on the total tuition fees due under the contract.
Where total tuition fees have not yet been collected, the institution is not responsible for refunding more
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than has been collected to date and a student may be required to make up for monies due under the
contract.
5. If the institution has received fees in excess of the amount it is entitled to under the student contract, the
excess amount must be refunded.
6. Refund policy for students:
a. Refunds before the program of study begins:
i.
If written notice of withdrawal is received by the institution within 7 days after the contract
is made, and before the commencement of the period of instruction specified in the
contract, the institution may retain 5% of the total tuition and fees due under the contract
to a maximum of $250.
ii.
If written notice of withdrawal is received by the institution 30 days or more before the
commencement of the period of instruction specified in the contract and more than 7 days
after the contract was made, the institution may retain 10% of total tuition only due under
the contract to a maximum of $1000.
iii.
Subject to Section 6(a)(1) above, if written notice of withdrawal is received by the
institution less than 30 days before the commencement of the period of instruction
specified in the contract, and more than 7 days after the contract was made, the institution
may retain 20% of the total tuition only, due under the contract to a maximum of $1300.
b. Refunds after the program of study starts:
i.
If written notice of withdrawal is received by the institution or a student is dismissed
before 10% of the period of instruction specified in the contract has elapsed, the institution
may retain 30% of the tuition due under the contract.
ii.
If written notice of withdrawal is received by the institution, or a student is dismissed after
10% and before 30% of the period of instruction specified in the contract has elapsed, the
institution may retain 50% of the tuition due under the contract.
iii.
If a student withdraws or is dismissed after 30% of the period of instruction specified in the
contract has elapsed, no refund is required.
7. Where a student did not meet the institutional and/or program specific minimum requirements for
admission through no misrepresentation or fault of their own, the institution must refund all tuition and
fees paid under the contract, less the applicable non-refundable student application or registration fee.
8. Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any
as-yet to be received consumables that have been pre-paid.
9. Where a student withdraws or is dismissed from their program after receiving technical equipment from
the institution free of charge:
a. The student must return the equipment unopened or as issued within 14 calendar days; and
b. If the student fails to return the equipment as set out above, the institution may deduct the
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reasonable cost of the equipment from any amount to be refunded to the student.
10. Refunds owed to students must be paid within 30 days of the institution receiving written notification of
withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice
of dismissal.
Refund for international students
A notice to a private career college that is provided by or on behalf of an international student or of a
prospective international student, and that states that the student has not been issued a temporary resident
visa, as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed
to be:
a. Notice of a rescission of the contract for the purposes of section 36 of the Act if the notice is
given within two days of receiving a copy of the contract; and
b. Notice that the student is withdrawing from the program for the purposes of paragraph 1 of
subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of
the program has elapsed.
Currency
Any refund of fees that a private career college is required to pay under the Act shall be paid in Canadian
dollars.
School Policies
2.12 Student Records, Photo Release, and Consent to Use of Personal Information Policy
ILAC International College collects, uses, retains and discloses information in accordance with the Personal
Information Protection Act (“PIPA”). ILAC International College may share and disclose personal information
within the institution to carry out its mandate and operations. Information, in aggregate form only, may also
be used for research purposes and statistics.
ILAC International College is required to submit directly to designated Provincial or Federal agencies to
confirm student attendance and/or advancement in the program. Poor attendance and lack of progression
may result in visa removals and a student may be asked to return to their home country.
A student’s record may include, as applicable, a student enrolment contract; evidence a student met all
admission requirements and entrance examinations; financial records, attendance records; documentation of
any dispute, grade appeals or dismissal; copies of study permits and practicum/work placement information.
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ILAC International College retains student records for a period of seven (7) years following the student’s
withdrawal, dismissal or graduation. After seven years, the student record is destroyed using a secure
destruction method. ILAC International College student transcripts are maintained with a third party vendor
for a period of 55 years.
2.13 Agreement and Medical Authorization
ILAC International College students must understand that medical insurance is mandatory while attending ILAC
International College. ILAC International College offers each student the option to purchase medical insurance
during the registration/application process. If a student declines to purchase ILAC International College’s medical
insurance he/she is required to purchase his/her own insurance from a different provider. The student must
provide evidence of medical insurance.
Student disclaimer:
I do waive and release all claims against ILAC International College for any injury, loss, damage, accident,
delay and expenses from my participation in the program.
I release and agree to indemnify ILAC International College with regard to any financial obligations or
liabilities that I may personally incur or any damage or injury to the person or property of others that I may
cause while participating in the program. I also understand that ILAC International College is not responsible
for any injury or loss suffered or caused by me while away from the school for any reason.
If I become ill, injured or incapacitated, ILAC International College shall immediately contact my
parent/guardian in order that he/she may participate in any decision respecting a course of action or
treatment for me. If the course of action includes transporting me back to my country, I shall do so at my own
expense. I understand that my participation at ILAC International College and in the accommodation program
may be terminated at the sole discretion of ILAC International College without a refund of fees and that I may
be sent home at my expense if I do not adhere to these rules, standards and instructions.
I agree that Canadian law shall apply to this agreement and I agree to submit to the jurisdiction of Canadian
law.
2.14 Harassment & Discrimination Policy
ILAC International College believes that all members of the ILAC International College community are
entitled to work and learn in an environment free from harassment and discrimination. To promote anti-
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harassment and anti-discrimination environment, ILAC International College:

Is committed to providing a learning environment where the individual differences of all students
and employees are valued and respected;

Will not condone and will not tolerate any discrimination or harassing behavior which undermines the
dignity, self-esteem and productivity of any student or employee;

Considers harassment and/or discrimination by any employee or student to be a serious breach of
human rights which requires immediate resolution. Such resolution may include disciplinary measures
up to and including dismissal or expulsion.
All members of the ILAC International College community are expected to promote learning and working
environment of mutual trust and respect. Nothing in this policy or procedures derogates from the
responsibility or the role of directors of ILAC International College to ensure a work and educational
environment that is free from harassment and discrimination.
The objectives of these procedures are:
a. To stop harassment or discrimination as soon as it occurs;
b. To provide a fair and equitable process for the resolution of complaints of harassment
and discrimination.
2.16 Emergency Policy
Procedure for Fire Safety:
1. The Facilities Manager ensures that adequate fire suppression equipment is available as needed
throughout the campuses and that a qualified inspector inspects all fire suppression equipment annually.
2. The Facilities Manager ensures that all employees receive training to operate fire suppression equipment
and for school fire evacuation procedures.
3. The Facilities Manager is responsible for preparing and posting emergency exit instructions and route maps
in each classroom at the campus, with the exit from that room specifically noted in a coloured highlight.
4. In the event of a fire emergency, the Facilities Manager will dial 911 and advise the fire department of the
location of the school. They will provide details of the type of fire (if known) and the location of the fire
within the campus.
5. The Facilities Manager will advise all occupants to evacuate the campus. Staff, and each class teacher along
with their students, proceeds to the identified Assembly Point ensuring that the class list is with them. The
Fire Warden will conduct a building sweep to ensure that no one remains in the building.
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6. The Facilities Manager will act as a liaison between fire officials and students/employees during the
emergency. If necessary, the General Manager will authorize school closure.
7. No student or employee will re-enter the building until the fire officials have authorized re-entry.
Procedure for Earthquake Safety:
1. The Facilities Manager ensures that adequate precautions are taken throughout the campus to ensure that
injury due to falling or unstable items during an earthquake is limited. This may include securing file
cabinets to walls and providing lipped shelving for books or binders that are located at or above head-level.
2. The Facilities Manager ensures that all employees receive training in the school earthquake evacuation
procedures.
3. The Facilities Manager is responsible for preparing and posting emergency instructions and exit route maps
in each classroom at the campus, with the exit from that room specifically noted in a coloured highlight.
4. In the event of an earthquake, all staff and students will take cover and remain under cover until the
shaking stops.
5. If it is unsafe to remain in the building, the Facilities Manager will advise all occupants to evacuate the
building
6. The Facilities Manager will act as a liaison between rescue officials and students/employees during the
emergency. If necessary, the General Manager will authorize school closure.
7. No student or employee will re-enter the campus unless the rescue officials have authorized re-entry.
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