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Ms DIVYA KANVATHIRTHA, PMP
#203, Lakshmi Nivas Apartment, 4th Cross, Kodihalli Main Road, Old Airport Road, Bangalore.
Tel : 9008296184
Email : [email protected]
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Working in a PMO role and alongside taking up project management role has leveraged my skills to a
broader view in Program management activities. Looking forward for a Program management role to
chip-in my skills to organizational projects and further gain more knowledge in this field.
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PROFESSIONAL EXPERIENCE
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Yodlee, India (May 2010 to Till Date)
Lead – Program Management Office (Professional Services)
Project Management (Projects < $100,000).
 Currently handling 2 major projects (Duration 6 months).
 Providing informal and formal estimate for the Project based on the past similar projects. Work
with BA team in creating the SOW for the Projects and thereby getting the approval from
management for the SOW created.
 Creating the project plan (MPP) for the Project and share the project plan with the customer.
Negotiate for appropriate resources from other departments and assign them to project.
 Holding Kickoff call with the customer and there by setting up the environment for the Project.
Facilitate in troubleshooting issue during development and ensuring smooth production and go
live. Conduct weekly project status calls with the customer and management. Hold internal
meetings with other departments to ensure the project deliverables are within the budget and time.
 Updating the Project Dashboard with ETC, risks if any, reason for cost and time overrun if any.
And continuously monitoring the project for cost and time overruns.
 Creating Wiki page and IHOK (Internal handover kit) for the Project for conducting formal
transition of project to Yodlee Customer care. Holding calls with the customer for affective
transition of the project to customer care.
 Conduct post-project analysis and update the information in Central project SharePoint
 Communicating to finance on delivery of Stage and production environment, and finance will bill
the client in accordance with the Contract.
PMO (Project and Dashboard Setup)
 Maintain the Project and Dashboard setup SharePoint. Ensure Project and Dashboard setup
requests are processed within the defined SLA. Ensure that MPP templates, historical documents
are given to the Project managers. Help project managers to accurately create MPP and dashboard
in standard template.
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PMO Reports.
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Ensure timesheets are filled by Professional Service team
Oversee the creation of Utilization and compliance reports.
Review Utilization and Compliance reports.
Check the Billable and non billable utilization for Professional Services team and provide feedback
to management.
 Create the overall Project status report for professional services team.
PMO (Maintenance release (MR) Process)
 SPOC for all the MR activities in Professional Services team to ensure that Weekly MR process is
successfully run. Hold weekly meeting with Project managers to negotiate for respective project
bugs. Creating and reviewing MR Dashboard to send it to the management.
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PMO (Bug Analysis)
 Ensure the daily and Weekly bug reports are release to PJMs. Ensure the Individual project bug
reports are released to the respective project managers.
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PMO (Resource management)
 Reviewing the Resource allocation plan for other projects and there by assigning/ removing the
resources to / from the project.
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PMO (Build and patch team)
 Manage the Build and patch team to ensure the daily build and patch requests are processed within
the defined SLA. Assisting Project managers on Build and patch request. Coordinate with the
central release team on Build and patch failures. Maintain the build and patch request SharePoint
to be affectively used by the Project managers.
Hewlett Packard, India (Oct 2007 to April 2010)
Project Quality Analyst – Core banking Solution
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Lead the planning and deployment of a project engagement for Projects.
Manage all aspects of peer verifications and quality assurance process before execution.
Conduct post-project analysis and distribute information to cross-functional groups.
Vendor management to ensure the success of all deliverables.
Use of Quality tools to identify process gaps and take measure to bridge the gaps.
Create business analysis documentation such as TOM, flowcharts, checklists etc
Change and Incident management process streamlining and monitoring.
Service level management(SLA)
Risk assessment/reassessment and monitoring through out the project cycle.
Responsible for resource management (hiring and sharing of resources).
Track project milestones using MS Project.
Conduct weekly and monthly project status meetings
QML Library, Aberdeen University, UK (Summer 2007)
Research and Development (Part Time)
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Research on Customer Service provided by the University library.
Preparation of Project charter and project plan.
Requirement gathering and scope defining
Mystery shopping methodology used.
Perform Data analysis for qualitative and quantitative output.
Develop reports and report format for research conclusion.
Primark Stores Pvt Ltd, UK (Dec 2006 to Oct 2007)
Sales floor Supervisor
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Managing day to day stock in and stock out.
Stock requirement analysis and planning.
Managing Floor including day to day activities,
Shift scheduling and planning
Stocktakes, replenishment and stock maintenance.
Global E-Softsys Pvt Ltd, India (Aug 2005 to Sep 2006)
Test Engineer
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Created test plan, executed tests, developed reports benchmarking the performance of various
builds and documented results.
Managing all phases of software testing for assigned components. Ensured Test plans, Test
Strategies and Test cases are completed to meet business requirements.
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Responsible for testing of web applications/ERP application
Analyzed test results and generated defect reporting and tracking via Quality Centre.
Involved in peer reviews and Lead reviews.
Integration testing and system testing for all the modules.
Gained complete knowledge on software development life cycle.
EDUCATION
MBA (Masters in Business Administration).
Aberdeen University, United Kingdom.
B Eng (Computer Science)
Nitte Mahalinga Adyanthaya Memorial Institute of Technology, VTU University, India.
CERTIFICATION
PMP
ITIL V3 Foundation
ISO 9001:2000 (Quality Management system and Lead Auditor Certification)
TECHNICAL SKILLS
MS office, MS Project
WORK RELATED SKILLS
Communication-Project Plan review, Quality review meeting
, Interpersonal Skills
Presentation- On Project Plan, On New SIP proposal, On WBS, Quality review presentation.