Download Kinmylies Medical Practice

Dr Helen Richards MBBCh (Wales 1986); MRCGP;
DRCOG; DCH; DFFP; PhD
Dr Stuart Smith MBChB (Aberdeen 1991); MRCGP;
MRCP (UK); DRCOG; DFFP
Assynt Road, Inverness, IV3 8PB
Telephone (01463) 239865
Fax (01463) 711218
Website: www.kinmyliesmp.org.uk
Contents
page
Welcome
The practice team
Registering & general information
Surgery opening times
Appointments
Home visits
Evenings and weekends
Test results
Medical certificates
Prescriptions
Special services and clinics
Community staff
Patients’ rights & responsibilities
Complaints & comments
Accessing your medical records
Confidentiality of records & information sharing
Useful phone numbers & location map
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Kinmylies Medical Practice is part of the South East Highland Community
Health Partnership: Alder House, Cradlehall Business Park, Inverness IV2 5GH
Tel: 01463 706948. Full details about local primary health care services can be
obtained from: Roger Gibbins, Chief Executive, Assynt House, Beechwood
Business Park, Inverness
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Welcome to Kinmylies Medical Practice
Kinmylies Medical Practice is situated on the western side of the
city of Inverness. Although we serve the whole of Inverness, most
of our patients live close to the practice.
In October 2006, the practice was taken over by a new
partnership comprising two full-time doctors: Dr Helen Richards
and Dr Stuart Smith. The practice has a manager, a deputy
manager and five receptionists. We also employ two practice
nurses.
We offer a full range of primary care services, including clinics for
chronic diseases such as asthma, heart disease and diabetes;
family planning advice; and minor surgery. In addition, weekly
clinics are held at the practice by a community midwife and a
physiotherapist.
We work closely with the district nurses, and the practice has
access to beds in the Royal Northern Infirmary (our local
community hospital).
Medical students from Aberdeen University are regularly attached
to the practice on 5 week placements.
We aim to provide the very highest standard of medical care to
our patients, within an effective, efficient, well-managed and
friendly small practice. Both partners believe that personal,
individualised care and continuity are best achieved by smaller
practices. Details of how to register are given in this leaflet.
If you would like to suggest ways in which we can improve our
service to patients, please tell us, use the suggestion box in the
waiting room or write to the practice manager.
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The practice team
The Partners
Dr Helen Richards MBBCh (Wales 1986), MRCGP, DRCOG,
DCH, DFFP, PhD
Since 1990, Dr Richards has worked in general practice in
England and Scotland. She believes that general practice is best
delivered by small practices which can provide personalised,
continuous care for individuals and families. She has extensive
experience of research and undergraduate teaching.
Dr Stuart Smith MBChB (Aberdeen 1991), MRCGP, MRCP (UK),
DRCOG, DFFP
Dr Stuart Smith has been working in the Highlands since 1996,
with widespread experience from remote, rural and urban general
practices. He has a background in hospital medicine, having
gained MRCP.
General Practitioners
Dr Alison Nicholls MRCGP (Aberdeen), MRCGP, DRCOG,
DFFP
Dr Nicholls joined us in November 2007 as Associate GP. Dr
Nicholls consults on Thursday and Friday afternoons.
Dr Kelly Boyd MBChB (Glasgow 2002), MRCGP, DRCOG,
DFFP BSc (Hons)
Dr Boyd joined the practice in September 2009; she consults on
Wednesday morning, Wednesday afternoon and Friday morning.
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Practice Nurses
Heather MacFadyen RGN is primarily responsible for managing
chronic diseases such as diabetes, hypertension, chronic airways
disease (COPD) and asthma.
Wendy Tait RGN joined us in July 2007. She carries out all
general nursing duties (blood tests, ECGs etc) and is increasingly
involved in chronic disease management.
Administration staff
Practice Manager
Steven Addie is our practice manager. He is responsible for the
smooth running of the practice and is happy to help with any
queries or concerns.
Reception Team
Our receptionists are Martine, Rachel, Cath, Karen and Susan.
They are here to support our clinicians and to help you.
They make appointments, answer the phone, handle enquiries
and deal with prescription requests. Their job is demanding, so
please be patient.
Medical students
Medical students are tomorrow’s GPs and hospital doctors.
Medical students greatly value their time at the practice and it is a
crucial opportunity for them to experience a wealth of medicine
and learn about the importance of general practice to UK health
care. The University of Aberdeen and its students regard our
Practice very highly and we value your help in teaching these
doctors-to-be.
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Registering at Kinmylies Medical Practice
Patients are asked to complete a registration form and health
questionnaire. A ‘new patient check’ appointment will be offered
with one of our nurses. She will ask about your health, and will
check your height, weight, blood pressure and urine. She may
advise you to see one of the doctors.
You will be registered with the practice, but not with a specific
doctor. You are welcome to see the doctor of your choice, but this
may mean you have to wait longer for an appointment.
Surgery opening times
The surgery is open every day from 8am until 6pm, except
Wednesdays, when it closes from 12.30pm to 2.30pm for staff
training.
On Wednesday, from 12.30pm to 2.30pm, a doctor is available for
emergencies by contacting the practice on (01463) 239865 and
listening to the message.
Dr Smith does not consult on Monday afternoon or Friday and Dr
Richards does not consult on Tuesday afternoon or Thursday.
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Appointments
Routine appointments
Consultations are by appointment. A standard appointment is 10
minutes. In order to run to time, doctors can normally only deal
with one problem during a single appointment. If you think that
you need more time, please make a ‘double appointment’.
Patients will be seen within 20 minutes of their appointment time,
or be offered an explanation for the delay.
If you do not specify a doctor, you will normally get an
appointment within 2 working days. If an appointment is not
available within 2 days, a phone appointment will be offered for
that day.
Urgent appointments
If you think you need an urgent appointment please phone as
early as possible. You will either be seen that day, or will be
offered a phone appointment that day with a doctor.
Phone appointments
For your convenience, we offer phone appointments. When you
make a phone appointment, a receptionist will arrange a time that
the doctor will call you.
Home visits
If you require a home visit, please phone the surgery before
10am. The receptionist will ask you for a phone number so that a
doctor can contact you, if necessary, before attending. The
receptionist may ask you some questions to allow visits to be
prioritised. It is very time-consuming for the doctor to do house
calls, and generally safer to assess patients at the surgery, so
whenever possible, you will be encouraged to attend the surgery.
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Evenings and weekends
For urgent medical care outside surgery hours, please contact
NHS 24, on 08454 24 24 24. You will be offered advice or asked
to attend the ‘Out of Hours’ Centre at Raigmore Hospital.
Test results
The practice will inform you of any abnormal results. However,
please phone for results one week after a blood test, or two
weeks after an x-ray, even if you have not heard from us.
Medical certificates
For the first five working days of sickness absence, you can
complete a ‘self-certificate’ (SC2) - available at reception. Doctors
can only provide a certificate for absence after the first five days.
A certificate for a new period of absence can only be dated from
the day that you are seen, unless we have a report from another
doctor.
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Prescriptions
Repeat prescriptions
Your repeat prescription can be renewed without seeing a doctor.
All prescriptions have a tear-off re-order slip. When you are
nearing the end of your prescription, please post or deliver your
re-order slip to the surgery (using the post-box in the foyer, or
order via our website). Your medication will be at your chemist 48
hours later. From time to time, you may be asked to make an
appointment for a medication review.
Special requests
Some medicines (such as antidepressants and pain-killers) are
generally not available as repeat prescriptions because we want
to closely monitor their use. These will not automatically appear
on the tear-off slip. However, they can be ordered as a ‘special
request’, by writing the name of the medicine on the tear-off slip
and either posting or delivering it to the surgery or by email.
Please note that for reasons of safety, we cannot not take
orders for any prescriptions (repeat prescriptions or special
requests) over the phone.
Repeat prescriptions can be arranged by visiting our website at
www.kinmyliesmp.org.uk and clicking on the ‘prescriptions’ link.
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Special services and clinics
The nurses
Chronic disease clinics The nurses run clinics for diabetes,
hypertension, heart disease, epilepsy, asthma and chronic
airways disease (COPD).
Health promotion The nurses run health promotion clinics such
as: ‘well-woman’ (including cervical smears and contraception),
‘well-man’, smoking cessation and advice about alcohol and diet.
Travel advice Patients needing advice about vaccinations or
other matters relating to foreign travel should ask for a travel
advice form from reception. An appointment will be made to
discuss your travel plans with the practice nurse. There may be a
charge for some vaccines and tablets.
The doctors
Minor surgery Both doctors perform minor surgery, such as
removal of skin lesions. In addition, Dr Smith carries out joint
injections. Patients are first assessed by a doctor and then
advised about the type of appointment they need for the
procedure.
Contraception Both doctors provide contraception, including the
‘morning after’ pill (which can be obtained using a phone
appointment).
Minor injury We offer a service for minor injuries. If possible,
make an appointment with the nurse, but if there are no
appointments available, a doctor or nurse will assess minor
injuries without an appointment.
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Community staff
A number of additional services are provided by community based
colleagues attached to Kinmylies Medical Practice, including
district nurses, health visitors, the community midwife and a
physiotherapist.
District nurses District nurses provide care to patients in their
own homes (mainly older people or those with chronic ill health or
disability). They aim to promote independence, and to prevent
hospital admissions. The district nurse attached to the practice is
Staff Nurse Marie Lumsden.
Health Visitor The health visitor carries out home visits, from
new-born to school age; gives advice before and after the birth of
a baby, such as advice on postnatal depression; provides health
promotion in the family setting. The health visitor attached to
Kinmylies is Janette Ferguson, who can be contacted through the
practice.
Community midwife The community midwife offers care and
advice throughout pregnancy and immediately after. On becoming
pregnant, women may make an appointment for ‘antenatal
booking’ with the midwife without first needing to see a doctor.
The community midwife attached to this practice is Kate Longdon
RGN, who holds a weekly clinic on Tuesday afternoons.
Physiotherapist The physiotherapist offers initial assessment
and advice to patients with musculoskeletal problems. She holds
a weekly clinic on Thursday afternoons. The physiotherapist
attached to this practice is Judith Anderson.
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Patient rights and responsibilities
Behaviour
We aim to treat our patients courteously at all times. We expect
patients to treat our staff in a similar way. Abusive behaviour by
patients towards staff is taken seriously. If a patient is abusive,
they will be given a warning. If the behaviour persists, the patient
may be removed from the practice list.
Cancellation of appointments
On page 7, normal waiting times for seeing a doctor are given. In
order to meet these standards, the practice tries to minimise the
number of missed appointments. Please phone to cancel your
appointment if it is not needed, so that it can be allocated to
another patient. Patients who persistently miss appointments may
be removed from the practice list.
Complaints and comments
We operate a complaints procedure, which complies with national
criteria. If you wish to make a complaint, please write to or speak
to the practice manager. You will receive an acknowledgement of
your complaint within two working days, and a formal response
within ten working days. In investigating your complaint, we aim to
find out what happened and what may have gone wrong; enable
you to discuss the problem with those concerned; ensure you
receive an apology, if appropriate; and try to prevent the same
thing happening in the future. It would be helpful if you could
inform us of any complaint as soon as possible, and, at the latest,
within 12 months.
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If you wish to talk to someone outwith the practice, please
contact:
Complaints Team, NHS Highland, John Dewar Building, Inverness
Retail Park, Highlander Way, Inverness, IV2 7GE. Telephone 01463
705997 or Email: [email protected]
Accessing your medical records
You are entitled to access your clinical records held by the
practice. A written request should be made to the practice
manager, stating exactly what information you require.
A charge of between £10 and £50 will be made.
Confidentiality of records & information sharing
The practice complies with Data Protection and Access to Medical
Records legislation. When necessary, information about patients
may be shared between health care professionals, and (with the
patient’s consent) with other agencies such as the social work
department. Information can also be shared when we have a duty
to others, for example in child protection cases.
Anonymous patient data (i.e. with all identifying information
removed) will also be used at local and national level to help the
local health board and government to plan services.
Practices undergo regular inspections, in which all aspects of
patient care are examined including the inspection of randomlyselected medical records. The assessors adhere to a strict code
of confidentiality. If you do not wish your records to be inspected,
please inform the practice manager.
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Our location
Useful phone numbers
Alcoholics Anonymous (AA) 0845 769 7555
CRUSE (bereavement counselling) 01463 713741
Dental helpline 0845 6442271
Department of Social Security (DSS) 01463 663500
District Nurses 01463 234038
Health Visitor 01463 714929
Highland Hospice 01463 243132
Kinmylies Chemist 01463 221094
Marriage guidance/Relate 01463 712888
Osprey House 01463 716888
Raigmore, New Craigs, RNI 01463 704000
Reachout Highland 01463 711585
Samaritans 08457 909090/ 01463 713456
Social work dept 01463 791338
Women’s Aid 01463 220719
(Leaflet revised June 2010)
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