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Data sheet
HPE Resource Services
HPE Lifecycle Event Services
HPE Resource Services is your source for project management, software and hardware technical specialists, IT service management (ITSM),
and business critical consultancy to assist you in meeting your project or technical goals. There are multiple resources available that can be
combined to meet the unique needs of your organization:
•HPE project management resources provide administrative assistance, disciplined project methodology, and a single point of contact for your IT
project needs.
•HPE hardware technical resources provide customized proactive hardware support, such as assisting with your hardware deployment, moves,
configuration, or upgrade plans, to meet the specific needs of your organization and provide complementary assistance on the installed system.
•HPE software technical resources provide customized proactive assistance and support for HPE-supported software installation, configuration,
and upgrades.
•HPE technical resources can provide advices and/or services related to customer environment, hardware, system infrastructure software, and
virtualized environment, including technical performance and capacity assessment.
•HPE Technical Consultant resources can provide advices and/or services in the areas of availability, security, and performance, and deliver
guidance intended to help maintain your high-availability environment.
All of these services are delivered by highly skilled and trained professionals from HPE.
Service benefits
HPE Resource Services are designed to assist you in:
•Meeting your project budget and accelerate time to production with Hewlett Packard Enterprise trained and experienced project professionals
•Fulfilling your infrastructure project needs with the flexible help of technical resources from Hewlett Packard Enterprise
•Reducing your project risks and disruptions in IT operations, thanks to Hewlett Packard Enterprise professionals, who are experienced in
Hewlett Packard Enterprise and partner products and technologies
•Meeting the availability, capacity, and help achieve performance requirements of your business with help from Hewlett Packard Enterprise
business critical consultants
Service feature highlights
•Service and Resource Planning
•Service Delivery
––Project management resources
––Hardware technical resources
––Software technical resources
––Business critical consultants
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase
agreement with Hewlett Packard Enterprise.
Data sheet
Page 2
Table 1. Service features
Feature
Delivery specifications
Service and Resource Planning
A Hewlett Packard Enterprise service specialist will conduct a remote planning and assessment meeting to review the
Customer’s resources needs. A customized plan will be written in the form of a Statement of Work (SOW), the scope of
which will be jointly developed with the Customer and will specify the details of the services such as:
–– The planned activities by resource type
–– The capacity of each resource type in terms of time
–– A list of technical services and/or installation and deployment services activities in scope
–– The service delivery dates
–– The associated charges for the Resource Services
A mutually agreed and executed SOW is required for the provision of these services.
Project management resources
Hewlett Packard Enterprise project management resources include project managers and project specialists.
The Hewlett Packard Enterprise project manager typically acts as the single point of contact for the Customer and has
overall responsibility for the project, with duties that may include developing the project plan or program plan; budget,
structure, managing the schedule; managing communication; determining staffing requirements; managing change;
and controlling and managing the work of team members and third-party vendors.
The Hewlett Packard Enterprise project specialist is responsible for administration and project support. The project
specialist will typically perform administrative, financial support tasks and project coordination. Additional duties may
include performing analyses, researching alternate solutions, and developing proposals.
The Hewlett Packard Enterprise project specialist is responsible for administration and project support. The project
specialist will typically perform administrative and financial support tasks and project coordination; additional duties
may include performing analyses, researching alternate solutions, and developing proposals.
Hardware technical resources
A Hewlett Packard Enterprise resource can provide customized proactive hardware services to meet the Customer’s
unique needs. Typical activities include assisting the Customer with hardware installation, de-installation, moves,
upgrades, configuration assistance, and facilitating the overall deployment of HPE-supported products.
Software technical resources
A Hewlett Packard Enterprise resource can provide customized proactive software services based upon the Customer’s
unique needs. Typical activities include supporting the Customer’s special projects with software installation or
configuration, or providing upgrade assistance.
Technical consultants
These resources are Hewlett Packard Enterprise trained professionals with specific technical and business skills in
assessing and advising Customers on high-availability IT environments. These resources typically identify availability,
security, and performance issues in the Customer’s IT environment and recommend ways intended to help the
Customer reduce risk and improve service levels.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase
agreement with Hewlett Packard Enterprise.
Data sheet
Page 3
Service eligibility
To be eligible to purchase HPE software technical resource, hardware technical resource, technical consultant, and/or business critical consultant
services, the Customer must:
•Hold a currently valid warranty or support contract on the system for which the resource is purchased for any activity involving a change to the
configuration
•Purchase the resource services for a minimum period of one (1) day; service delivery will be performed during HPE local business hours unless
stated otherwise in the SOW
•Sign off on the SOW prior to the start of the service
Customer responsibilities
The Customer will fulfill all obligations, if any, detailed in the mutually agreed and executed SOW.
General provisions/Other exclusions
•Any work not specifically detailed in the SOW
•Software technical, hardware technical, and business critical consultant resources are not available for HPE consumer products
•Travel charges may apply separately; please consult your local Hewlett Packard Enterprise office
•Any work occurring outside of local standard business hours is subject to additional charges and must be agreed in the SOW
Ordering information
This service is available either on a per-event basis or may be eligible for purchase under an existing Hewlett Packard Enterprise service contract.
As previously stated, these services require the development and execution of a mutually agreed SOW that defines the scope of these services
and can be ordered with the applicable part number(s) detailed in the SOW.
For technical services:
•HPE Resource Per Event Service (HA179AC)
•HPE Resource Contractual Service (HA165AC)
For installation and deployment services (IDS):
•HPE IDS Resource Per Event Service (HA176AC)
•HPE IDS Resource Contractual Service (HB068AC)
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase
agreement with Hewlett Packard Enterprise.
Data sheet
For services associated with ICE, Rackable and UV products:
•HPE Prog and Proj Mgr for HPC System SVC
––Fixed SKU
H7RB2E
––Flexible SKU
H7RD4A1
––ContractualH7RD4AC
––Per Event
H7RD4AE
Contact your Hewlett Packard Enterprise representative for additional details on how to order these services.
Learn more at
hpe.com/services/support
hpe.com/services/lifecycleevent
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© Copyright 2005, 2008, 2012–2014, 2016–2017 Hewlett Packard Enterprise Development LP. The information contained herein is
subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet,
or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
5981-8521EN, June 2017, Rev. 5