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Role Description
Operations Assistant
Cluster
Planning & Environment
Agency
Environment Protection Agency
Division/Branch/Unit
Various
Location
Various
Classification/Grade/Band
Environment Officer Class 3
Role Number
Generic
ANZSCO Code
TBC
PCAT Code
TBC
Date of Approval
24 April 2017
Agency Website
www.epa.nsw.gov.au
Agency overview
The NSW Environment Protection Authority (EPA) is the state’s primary environmental regulator. We work with
business, government and the community to manage and reduce pollution and waste. The EPA is a separate
agency within the Planning and Environment cluster. We respond to pollution incidents and emergencies and
enforce environmental regulations, monitor compliance and investigate reports of pollution. The EPA regulates
the environmental aspects of native forestry on public and private land in NSW.
Primary purpose of the role
Undertake designated day to day tasks relating to the application of EPA legislative responsibilities within the
parameters of the Section’s or Region’s work plan; support Section or Region staff with diverse environment
protection and environmental improvement activities and approaches.
Key accountabilities
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Provide support to Operations staff including undertaking research, surveys, preparing basic reports,
submissions, correspondence and briefs, collecting, analysing and reporting information, and liaising
with internal and external stakeholders where required.
Process applications for licences; process annual returns and licence compliance reports and
documents in a timely manner and with a high level of accuracy.
Assist to undertake standard environmental surveys and investigations to assess actual or potential
environmental problems and recommend possible remedial action to the reporting officer; collect and
input data on stakeholder issues in relation to the regional compliance audit program.
Attend incidents and inspections with authorised officer(s) to follow up on complaints, ensure
environmental requirements are met and perform appropriate follow up action which may include
drafting a letter or a notice.
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Liaise with EPA and local government officers regarding environmental complaints, compliance issues
and environmental improvement activities to discuss relevant local issues. Respond to routine
environment complaints by providing information or liaising with complainants and stakeholders to
resolve the problem, consistent with EPA policy.
Liaise with stakeholders within designated areas of responsibility on current and future environmental
improvement and legislative requirements; follow up on issues and provide advice and assistance to
the reporting officer in working with stakeholder management.
Apply day to day EPA environmental legislative provisions and submit recommendations for
appropriate responses or action to the reporting officer.
Use EPA electronic document and workflow management systems such as CIRaM, PALMS and TRIM
to ensure that records are maintained in accordance with legal and policy requirements and that all
decisions are appropriately recorded.
Key challenges
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Undertaking diverse tasks, sometimes moderately complex, often within tight deadlines.
Consulting effectively with internal and external officers at various levels with relevant experience or
expertise, to provide well-researched and quality outputs.
Key relationships
Who
Why
Internal
Supervisor

Receive guidance and support and exchange information.
Team, Branch

Provide support and exchange information.

Communicate and consult, provide advice and exchange information.
External
Stakeholders
Role dimensions
Decision making
The Operations Assistant operates with close supervision in a highly structured operating environment
governed by established operating practices, protocols and statutory requirements, and negotiates their daily
work priorities and assignments with their reporting officer within agreed deadlines.
Reporting line
Reports to the Unit Head.
Direct reports
Nil.
Budget/Expenditure
Nil.
Role Description Operations Assistant
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Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Foundational
Act with Integrity
Foundational
Manage Self
Foundational
Value Diversity
Foundational
Communicate Effectively
Intermediate
Commit to Customer Service
Foundational
Work Collaboratively
Foundational
Influence and Negotiate
Foundational
Deliver Results
Foundational
Plan and Prioritise
Intermediate
Think and Solve Problems
Foundational
Demonstrate Accountability
Foundational
Finance
Foundational
Technology
Foundational
Procurement and Contract Management
Foundational
Project Management
Foundational
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the role’s key accountabilities.
NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
Personal Attributes
Foundational
 Be willing to develop and apply new skills
 Show commitment to completing work activities effectively
 Look for opportunities to learn from the feedback of others
Intermediate
 Focus on key points and speak in ‘Plain English’
Manage Self
Relationships
Role Description Operations Assistant
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NSW Public Sector Capability Framework
Group and Capability
Level
 Clearly explain and present ideas and arguments
 Listen to others when they are speaking and ask appropriate,
respectful questions
 Monitor own and others’ non-verbal cues and adapt where
necessary
 Prepare written material that is well structured and easy to
follow by the intended audience
 Communicate routine technical information clearly
Communicate Effectively
Results
Intermediate
 Understand the team/unit objectives and align operational
activities accordingly
 Initiate, and develop team goals and plans and use feedback
to inform future planning
 Respond proactively to changing circumstances and adjust
plans and schedules when necessary
 Consider the implications of immediate and longer term
organisational issues and how these might impact on the
achievement of team/unit goals
 Accommodate and respond with initiative to changing
priorities and operating environments
Foundational
 Plan and deliver tasks in line with agreed schedules
 Check progress against schedules, and seek help to
overcome barriers
 Participate in planning and provide feedback about
improvements to schedules
Plan and Prioritise
Business Enablers
Behavioural Indicators
Project Management
Role Description Operations Assistant
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