Download Transport Service Driver (Llandudno)

Job Description – Blind Veterans UK
Job title:
Transport Service Driver
Reports to:
Professionally accountable to:
Department:
Location:
Last updated:
Transport Service Supervisor
Facilities Manager
Facilities
Llandudno
June 2017
Job purpose
To drive the Charity’s Llandudno based vehicle fleet, transporting members, other
beneficiaries, visitors and staff, taking into account the welfare and safety of all passengers,
to ensure the delivery of an efficient and effective transport service.
Dimensions
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The post holder is responsible for all aspects of their own workload as assigned to
them and works in cooperation with other colleagues as necessary. The post holder
will use a wide range of vehicles, both manual and automatic, from estate cars,
adapted people carriers and minibuses to full sized coaches (PCV qualified –
coaches only).
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The post holder is responsible for transporting a variety of passengers locally and
within the UK including members and other beneficiaries, staff and escorts with a
wide range of support needs including frail passengers, wheelchair users or nervous
passengers.
Main accountabilities of the post
1. Carry out allocated driving duties to transport passengers, goods and equipment, to a
variety of destinations taking into consideration the comfort and welfare of individuals
to ensure their safe arrival at destinations. Undertake routine vehicle maintenance.
2. Plan and manage routes using suitable tools such as road maps, websites and
satellite navigation systems, giving full consideration to passenger needs and
comfort.
3. Escort and provide sighted guiding to members and other beneficiaries during all
trips when necessary and at specific venues and appointments as well as at meal
and toilet stops to ensure the comfort and safety of members.
4. Manage a cash float and company credit card to pay for accommodation, overnight
subsistence and dining, In accordance with the Charity’s policies and procedures, to
ensure the efficient and effective management of all trips.
5. Liaise with passengers and communicate all essential information to ensure
individuals are kept fully informed of all aspects of their journey.
6. Administer first aid, as and when required, to ensure the health and safety of all
passengers. Pass on any welfare issues raised during the journey to Transport
Service Supervisor or Facilities Manager.
Additional responsibilities
1. Attend relevant internal and external training courses, as agreed with your line
manager. Comply with all aspects of the Charity’s current Health and Safety policies
and procedures.
2. Undertake any reasonable tasks from time to time at the line manager’s request, as
may be deemed appropriate within the scope of the post.
Work context
1. The working environment will include cleaning and basic vehicle maintenance which
will involve use of cleaning products and routine fluid checks (oil, coolant, screen
wash etc) to ensure the vehicles are clean, tidy and fit for purpose.
2. The post holder works in accordance with a roster which includes working weekends,
public holidays and working out of normal office hours when necessary. The post
holder may be required to undertake overnight stays when a journey can not be
completed in one day or when involved in a project which may additionally involve
overnight stays.
3. The role requires considerable emotional effort as the post holder will generally be
the first representative from the charity the new member meets. In addition,
spending a large amount of time in a vehicle with a member often causes them to
discuss personal and private matters which may be challenging for the post holder to
listen to.
4. The role requires physical effort to load luggage and equipment in and out of vehicles
as well as pushing and securing passengers who are wheelchair users.
Autonomy and decision making
When travelling with passengers in a vehicle the post holder is responsible for any decisions
relating to the type of journey taken and decisions regarding the safety and comfort of the
passengers.
Communications
Internal
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Reception Department to update arrival times at the centre
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Activities Department to liaise over the organisation and planning of trips and days
out.
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Communication with all departments daily throughout the Llandudno Centre
regarding the needs of the members.
External
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Hotels to organise overnight accommodation.
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Breakdown services to arrange emergency transport or emergency fleet
maintenance.
Main areas of difficulty

Travelling with members and other beneficiaries who have recently suffered sight
loss and are often elderly and frail or suffering with other disabilities can be
demanding as passengers can become confused or nervous.

Looking after a group of passengers with a variety of needs can be challenging for
one person to manage.
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Multiple collections and pickups require coordination and organisational skills.
Additional information
This Job Description is a guide to the work the job holder is required to undertake. It may be
changed from time to time to meet changing circumstances. It does not form part of the
Contract of Employment.
Person Specification – Blind Veterans UK
Knowledge
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Skills
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Qualifications
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Experience
Personal qualities
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Essential
Good geographical
knowledge of the whole
country
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Desirable
Good knowledge of
suitable service areas
for rest and meal stops
Ability to drive a variety of
different types of vehicle
Good communication skills
Good numeric skills with the
ability to manage expense
accounts and handle cash
Computer literacy with the
ability to access in house
database and internet
Current clean driving licence
Driver CPC qualification or
working towards this
qualification
Class D1
Experience of transporting
passengers in a professional
capacity
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Compassionate
Caring
Enthusiastic
Approachable
Flexible approach to
work
Ability to work alone as
well as part of a team
Engaging and friendly
with an ability to interact
easily with members and
colleagues.
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First aid certificate or
willingness to undertake
first aid training
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Previous experience of
working with visually
impaired, elderly or
disabled people