Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Welcome to AB140 Introduction to Management Unit 9 Seminar Communication and Change UNIT 8 RECAP • Ethics • Corporate Social Responsibility (CSR) • Diversity Unit 8 Questions Assignment Questions and Answers There are four graded assignments in Unit 9: 1. Discussion and Participation-35 points 2. Dropbox Assignment-45 points 3. Quiz-10 points 4. Seminar-15 points Reading: Chapter 12 and Chapter 14 UNIT 9 Discussion Lei received a quick phone call from one of the location managers about replacing some equipment. She agreed in principle that the equipment should be replaced, but mentioned that Dalman was investigating another source for the equipment and perhaps they should wait until she and Dalman had reached a decision. Two weeks later, Lei received an invoice for the new equipment! Visibly angry, she called the manager to inquire why he had ordered the equipment after their conversation. The manager stated that Lei had agreed that the equipment needed to be replaced. He was adamant that this was what he heard Lei say. The equipment was expensive and Dalman was hoping to order several pieces from one source to maximize discounts per unit. Based on the section on “Watch out for communication pitfalls” in the Bateman and Snell text, describe some ways that Lei could have avoided this situation. Post by Saturday! • Must be at least 100 words! UNIT 9 Assignment • Sandwich Blitz, Inc. has a great problem...an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by the volume of customers and management has noticed that the number of reported errors in customer orders has increased. Dalman and Lei have decided to adopt an e-customer order system that will allow customers to input their own orders. This would address the issue of employees being overwhelmed by the increased pace of the workplace. • Dalman and Lei will first communicate their decision to the managers who report to them in an e-mail communication. They are aware of how important it is to exhibit professionalism and business etiquette in constructing an e-mail message to the managers. It is important for Dalman and Lei to gain the support of the managers since they will have key roles in leading this change at the store level. UNIT 9 Assignment-cont • Referring to Kotter’s Eight Steps to Leading Change from the text, describe what management must do to lead this change in technology to automated customer service by creating an e-mail message (type it in a Word document) from Dalman and Lei to Sandwich Blitz’s middle management, addressing how they intend to implement each of the steps in the change process. • Be sure to construct your message in a clear and professional manner. The goal of this communication is to inform the managers of what is required to lead this change and to gain their support in its implementation at the store level. Unit 9 Assignment • Student Checklist: • 1. Clearly identify the problem that Dalman and Lei are faced with • 2. In a Word document, compose an e-mail message from Dalman and Lei to Sandwich Blitz’s middle management, explaining the steps necessary to manage this new technology change. • Full page-double-spaced in Times New Roman font size 12 • Due Tuesday! Unit 9 Quiz • Complete readings before attempting the quiz • May be completed during the Unit only! • Due Tuesday! • Quiz closes at midnight! Unit 10 Deliverables There are two graded assignments in Unit 10: 1. Discussion and Participation-35 points 2. Exam-40 points Reading: Special Unit 10 reading in DocSharing Article in online library Unit 9 Questions Communication Quote • Everyone has a different communication style, and you’ll learn that everybody wants different information. I would say ‘practice, practice, practice’ with all types of people so that you can become an effective communicator. Also, practice your public speaking skills.Even if you are holding small meetings with your staff, you need to be comfortable talking to a group and effectively getting your points across.” - Design Manager, p. 263 Define communication -How would you define communication? Communication • Communication - the transmission of information and meaning from one party to another through the use of shared symbols • One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop • Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback Unit 9 Questions Interpersonal Communication Pitfalls • Perception - the process of receiving and interpreting information • Filtering - the process of withholding, ignoring, or distorting information Communication Barriers • Misreading body language, tone, and other non-verbal forms of communication • Ignoring non-verbal language • Selective hearing • Hesitation to be candid • Distrust • Value judgment • Power struggles Barriers (Con’t) • Unreliable transmission (due to noise or inconsistent sending) • Defensiveness • Guilt • Distortions from the past • Stereotyping • Cultural Channels of Communication • Oral communication -Face-to-face -Telephone -Formal presentations and speeches • Written communication -E-mail -Memos -Letters -Reports -Computer files • Electronic Media -E-mail -Teleconferencing -IMing -Blogging -Social networking Unit 9 Questions Change Quote • “Change happens. But it means that an organization is alive—there is nothing wrong here. There may be an opportunity inside of change. Look for the opportunity.” - Advertising Manager, p. 309 Managing Change • Change happens • Change is constant • Change can be unpredictable Resistance to Change -Question: What are some of the reasons that people are resistant to change? Why Accepting Change in Good • • • • Change can trigger renewed passion for work May stimulate creativity Can push us toward reaching potential Causes us to grow as professionals Approaches to Encourage Cooperation • • • • • • Education and communication Participation and involvement Facilitation and support Negotiation and rewards Manipulation and cooptation Explicit and implicit coercion Managers must lead change. Methods for Managing Resistance to Change Leading Change Unit 9 Questions A three stage model to manage resistance to change • Unfreezing • Moving • Refreezing Recap • In this seminar, we have discussed: -Communication -Identify Communications Problems to Avoid -Identify methods for handling resistance to change Unit 9 Questions CONGRATULATIONS! To All, As we enter our final week of class; it is a time to pause and to congratulate yourself on your victory. Although this is a first step, it is so very important. Many never make this important decision to do this. Oh, they dream or talk about it but they never put arms and legs to their dreams and thus, their dreams remain an illusion. Others started this class but quickly were unable to make the sacrifices in time and effort to do this. Still others grew tired after a few weeks since this is not an instant victory and they too, dropped out along the way. This leaves you and the rest of this class! Congratulations! You now have proven to yourselves that you can successfully do this. I am so very proud of you all. Thank You for Attending!