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Cruse Bereavement Care
Job Description
Job title:
Post Holder:
Location:
Responsible to:
Responsible for:
Hours:
Project Manager
- Bereavement in the Military Family
Vacant
Appropriate Cruse Offices throughout England
Director of Services
Bereavement in the Military Family volunteers,
Military trainers and consultants
35 hours per week
JOB DESCRIPTION
Purpose of job
To deliver the Libor Fund Project supporting the military family across England, Wales, Northern
Ireland and Scotland.
KEY TASKS:
1.
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Management and Service Development:
Finalise the ‘Bereavement in the Military Family’ project plan in line with ‘Our Strategy
2013-18’ and the Armed Forces Covenant Libor Fund Application proposal
Set and monitor targets and key performance indicators for the Bereavement in the
Military Family Project and produce progress reports as required for Cruse Directorate
and the Ministry of Defence.
Map Rehabilitation Units and Military units across England, Scotland, Wales and
Northern Ireland.
Build on and develop relationships with key personnel within the Armed Forces, the
MOD, The Royal British Legion and other organisations that support the Military Family
Promote the work of the project, including presenting at Cruse National Conferences and
external project showcase events
Refresh, repackage and reprint existing bereavement publications and resources for the
Military community
Make use of new and emerging technologies available to deliver bereavement support
services; including telephony, websites, email, instant messaging etc.
Contribute to income generation activity by providing inputs to plans and funding
proposals, and development of new projects
Act as a central point of reference for all bereavement issues relating to the armed
forces
Develop and implement a plan for long term sustainability of the project once initial
funding has ceased at December 2015
2. Projects, Policy & Best Practice:
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Lead on the development, review and implementation of organisational policies,
procedures and practice in areas relevant to allocated responsibilities
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Contribute to the development and promotion of best practice in areas relevant to
allocated responsibilities by keeping informed of good practice both inside and outside of
Cruse and disseminating these within the management and wider Cruse organisation
Ensure that the needs of underrepresented groups are considered in the development of
new and existing services and in the recruitment of project volunteers
3. Regional Support
 Provide management advice and support on military issues across all Nations/Regions,
working in conjunction with the relevant geographical Lead Managers
4. Volunteering
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Publicise Military Family peer support within Rehabilitation Units and Military units across
England, Scotland, Wales and Northern Ireland.
 Recruit, train, induct and support Military Family volunteers in providing practical and
emotional peer support
 Train existing Cruse bereavement volunteers to better support bereaved military family
members
 Identify volunteers for future leadership roles and train and support them to take work
forward following project completion December 2015
5. Training
 Deliver one day training in supporting the Military family to Cruse trainers enabling them to
cascade learning down to Cruse Regions and Areas in England, Scotland, Wales and
Northern Ireland
 Lead on the development and oversee the provision of online, telephone and face to face
training in bereavement support skills for the Military family
 Manage the further roll-out of online training ‘The Military Family’ and develop further
online learning as required
 Design and develop self help resources for the Military family including production of a
bereavement app
6. Major Incident
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Contribute to developing and maintaining the preparedness of Cruse to respond to major
incidents; including the development of appropriate systems and procedures.
Act as one of the lead managers on the deployment and support of ‘rapid-response’
volunteers to provide bereavement support in the event of major incidents throughout
England, Wales and Northern Ireland
Represent Cruse Bereavement Care on the Voluntary Sector Civil Protection Forum in
order to engage with local, regional and central emergency planning
6. Promotion of Cruse Bereavement Care
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Promote and represent Cruse at relevant forums, external events and meetings as agreed
with the Director of Services
Participate in media responses where appropriate
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7. Staff and Volunteer Management
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Line manage and support volunteers and staff (including external contractors, trainers and
consultants) delivering Cruse military tenders or military related training events
Contribute to the continuing professional development of military project volunteers
8. Other
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Provide occasional relief management support to the Cruse national helpline and online
support services
Attend committees, convene meetings and be self administrating
Work to identify barriers to access and ensure diversity in all aspects of service development,
including contributing to the development and review of equality and diversity policies
Deputise for the Director of Services as and when appropriate
Participate in the work of the Service and Development Team
Undertake such other duties and tasks as may lie within the scope of this post to ensure the
effective delivery and development of Cruse Bereavement Care’s services
Cruse Bereavement Care
Person Specification
Knowledge and Experience
Essential
1. Knowledge of the Military Family and ex-service communities and the issues and
concerns which may impact upon those communities;
2. Experience of working (on a professional or voluntary basis) in a health or welfare
environment, or one where there is a primary need to support or care for others;
3. Experience of project management and delivering projects in full and on time;
4. Experience of designing or delivering training or making presentations;
5. Experience of managing good relationships with a diverse range of customers, clients or
stakeholders;
6. An understanding of the impact of bereavement on the Military Family
Desirable
1. Knowledge and understanding of the ethos and values of the voluntary sector and of the
implications of working with volunteers;
2. Experience of supporting individuals or groups who are anxious or in distress;
Skills
Essential
1. High level of project management skills and knowledge of project management tools and
systems;
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2. Excellent interpersonal skills, including the ability to effectively communicate with others;
3. Excellent training and presentation skills
4. Ability to work within a team both as a member and leader of a team;
5. Ability to network effectively and to enthuse and motivate others;
6. Ability to be self-motivating, work autonomously and achieve set outcomes with minimal
supervision;
7. Proficiency in using IT, including email and standard software packages;
8. Excellent administrative skills and ability to keep accurate records;
9. Ability to prioritise work in a demanding environment, including excellent timemanagement skills;
10. Sensitivity to the differing needs of individuals in working within a diverse client and
volunteer base;
11. Ability to cope well in an environment where bereavement issues are constantly under
discussion.
Other
The post is funded until December 2015. The post will be based either in Cruse Central Office,
Richmond, London or at other Cruse offices in England by negotiation. The post will involve
significant travel in order to meet the project outcomes and some attendance at evening/weekend
meetings/ conferences is expected which will involve some travelling and overnight stays. Time
off in lieu will be given to compensate.
The successful candidate will be subject to an enhanced DBS clearance before appointment can
be confirmed.
September 2013
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