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NONVERBAL COMMUNICATION AND CONFLICT It’s not what you say that counts! COMMUNICATION WITHOUT WORDS (NVC) NVC can be universal NVC can be spontaneous NVC can occur simultaneously NVC can be iconic PIE in the SKY PIE in the SKY Sending and receiving messages of Power, Involvement, and Emotion: Skills and Knowledge for our Youth DISPLAYS OF EMOTION DISPLAYS OF INVOLVEMENT ZONES OF INTERPERSONAL DISTANCE Intimate distance– 0” to 18” Personal distance-18” to 4’ Social distance-4’ to 12’ Public distance-12’ to 25’ HIGH AND LOW CONTACT CULTURES Gender Differences Girls tend to use more eye contact, touch, and proximity DISPLAYS OF POWER THREATENING NVC Staring and glaring Invading personal space Touching Pointing Raising voice Smirking Laughing Turning away Puffing up Mocking Patronizing Interrupting Shaking head Rolling eyes NON-THREATENING NVC – – – – – – Keeping distance Smiling Bowed head Gaze avoidance Constricted body positions Soft tone of voice What does her smile say? HOSTILE ATTRIBUTIONS NEGATIVE RECIPROCITY FLOODING NVC AND TEASING NVC AND BULLYING RECONCILIATION Non-threatening and supportive behavior creates an emotional climate conducive to reconciliation NVC IMPAIRMENTS Poor NVC skills may reflect a general learning disability called Dyssemia. Research indicates that education and training makes a difference KNOWLEDGE AND SKILLS: DYSSEMIA ON OPRAH ASSESSMENT WITH DANVA RESEARCH FINDINGS Expressing and reading emotions related Women more skilled than men Most skills improve with age Personality affects skill Skills affect relationship success Family environment affects skill