Download 2011 Cohort - Session 6 Webinar February 3, 2014

2011 Cohort - Session 6
Webinar
February 3, 2014
©2014 Center for Creative Leadership. All Rights Reserved.
Today’s Agenda
• Welcome
• Preparation for Session 6
Boston: February 25-27, 2014
• February 25 – Exerting Leadership Through Efforts to Improve
Health and Health Care
 Babson Executive Conference Center
• February 26-27 -- Creativity, Innovation, and Design
 Continuum
©2014 Center for Creative Leadership. All Rights Reserved.
Session 6
Competencies
• Creativity, innovation and design
• Exerting leadership through efforts to
improve:
– Population health
– Health care systems
– Professional development
©2014 Center for Creative Leadership. All Rights Reserved.
Day One Aims
In interactive sessions with experts from the Institute for
Healthcare Improvement (IHI), explore issues related to:
• Leading in the field of improvement
• Developing, testing and prototyping new innovations
• Addressing full scope of triple aim (improving the experience of
care, improving population health, and reducing the per capita
costs of care)
• Developing scientists and new (and current) health
professionals to have the commitment and competencies
required to continuously improve the systems in which they
work
©2014 Center for Creative Leadership. All Rights Reserved.
Day 1 Agenda
A. Maureen Bisognano, IHI President & CEO
• Comments on her journey as nurse and leader; her
insights about what decisions led her to be leading
the world’s premier healthcare improvement
organization; her views of nurses strengths and
weaknesses as they seek to lead (or not) in this arena
• Five Fellows present an issue they’re struggling with
in leading improvement related to IHI strategies or
broader triple aim improvement issues (10 minutes
on each issue)
Day 1 Agenda
B. Carol Haraden, Vice President, IHI
• Comments on her experiences with large system
safety improvement work in Scotland – what was
accomplished, what is applicable to the U.S., and
how nursing leaders could or did contribute as part
of the work
• Five Fellows present an issue they’re struggling with
in leading improvement in the areas of patient safety
or large system improvement
Day 1 Agenda
C. Lindsay Martin, IHI Executive Director of IHI’s
90-day Research and Development process
• Comments on the 90-day learning cycle method
for example, her work on: Cost and Quality: IHI's
Theory on Building State/Province/Region
Strategy to Achieve Value; Also describes the 30day work on the IHI Open School and Innovation
College Redesign
• Five Fellows present an issue they’re struggling
with in innovation and design thinking/execution
Day 1 Agenda
D. Don Goldmann, Chief Medical and Scientific Officer, IHI
• Comments on the issues related to the science of quality
improvement; the difficulties attracting scientists to the work;
the types of evidence valued/rewarded in academic vs. practice
domains; what IHI attempts to do to bridge gaps
Linda Cronenwett, RWJF Leader of QSEN Initiatives
• Comments on issues related to altering nursing education
curricula to better prepare nurses for continuous improvement;
post-QSEN impressions about progress in undergrad/graduate
programs and in hospital staff development
• Six Fellows present an issue they’re struggling with in leading
improvement in the realm of scientific and professional
development to these two consultants
Day 1 Preparation
• Prepare a 2 minute summary of a personal challenge you will
present on Day One to assigned consultant
• Within the week, send to [email protected]
– List of first and second choice for the consultant(s) to whom you prefer
to present your challenge
– If don’t hear from you by February 10, will assign
• Option: Read article on internal website
Balik, M.B., & Gilbert, J.A. Leadership as learning:
Maureen Bisognano. In Balik & Gilbert (2010). The heart of leadership.
Chicago: Health Forum, Inc., p. 71-91.
• Review IHI Open School modules
If these topics are outside your areas of expertise, complete
one module
Devorah Klein
Continuum
Dan Buchner
CCL
Caitlin Toombs
Continuum
Ample pin up space
to capture the
needs, wants, and
values of your
users.
White Board (with
digital camera to
capture notes)
Posted goals,
schedules, plans,
and current
thinking
Index cards,
thumbtacks, postit notes
Markers
Big table, lots of
chairs
Phone for conference
calls.
Internet connection.
Monitor/ projector.
Objective for the 2 Day Workshop
Learn new approaches to tackle
complex problems that will result in
new and novel solutions.
Overview of Days 2 and 3
Day 2:
Day 3:
Applying new perspectives; Getting a better
Generative thinking; Starting to articulate
understanding of the problem.
and express solutions.
• Reframing a Challenge: Questioning the
• Using your intuition to arrive at novel
Question
• Seeing different aspects of the challenge
from multiple perspectives
solutions
• Experimenting before you know you have
the right answer
• Putting conflicting constraints to good
use
Ride a bicycle
Teleport
Ride a bicycle
Teleport
Ride a bicycle
Teleport
The most valuable ideas are in the scary zone.
The Scary zone
The Scary Zone
incremental-change
cold-fusion
Choosing a challenge for use in the workshop
This should be a challenge that
1. you are personally engaged in
2. you or your group should have a vested interest in a successful outcome
3. may be related to developing a new product or service, or implementing a
new process within your organization.
4. might relate to enhancing your organization's capability to think, plan or
operate in a new way.
5. and demands a solution that is potentially in the scary zone.
Articulate a challenge statement prior to the workshop
Criteria for a Meaty Challenge Statement:
1. Concise: keep it to a paragraph or less
2. Complex: keeps you awake at night
3. Help Required: you will need a team to help tackle it
4. Many Angles: you need to step into another perspective to understand it
5. No Quick Fix: you need time to pause and reflect on how to start answering it
Chat in a brief challenge statement now so we can have a look at some!
Please bring the following mindset to the workshop
1. Be comfortable with non-conventional approaches.
AND, translating non-conventional approaches to
make them work in your working world.
2. Trust your own judgment. “A radical idea rarely rests
on the safest data.”
3. Know that the way things are isn’t the only way they
can be – and you’re the one to remake them.
What To Do Next and When
By Monday, February 10th:
1) Prepare a 2 minute summary of a personal challenge
you will present on Day 1 to assigned consultant
Send to Linda at [email protected]
– List of first and second choice for the consultant(s) to
whom you prefer to present your challenge
2) Submit Day 2 & 3 Continuum Workshop Challenge
Statement to Val at [email protected]
©2014 Center for Creative Leadership. All Rights Reserved.
What To Do Next and When
By Friday, February 21st:
• Read the following article on internal website:
– Balik, M.B., & Gilbert, J.A. Leadership as learning: Maureen Bisognano.
In Balik & Gilbert (2010). The heart of leadership. Chicago: Health
Forum, Inc., p. 71-91.
• Review IHI Open School modules
http://www.ihi.org/education/ihiopenschool/Courses/Pages/def
ault.aspx
- If these topics are outside your areas of expertise, complete
one module
Questions?
©2014 Center for Creative Leadership. All Rights Reserved.