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Chapter 2 Contemporary Issues in Business Communication Question Synergy is the communication barrier resulting from overemphasizing unity within the group. a) True b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|2 Answer Synergy is the communication barrier resulting from overemphasizing unity within the group. a) True b) False * correct answer (Groupthink is correct.) Copyright © Houghton Mifflin Company. All rights reserved. 2|3 Question Communicators are encouraged to include humor to put their international counterparts at ease during business meetings. a) True b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|4 Answer Communicators are encouraged to include humor to put their international counterparts at ease during business meetings. a) True b) False *correct answer Copyright © Houghton Mifflin Company. All rights reserved. 2|5 Question You should think of an e-mail message as a post card, available for all to read. a) True b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|6 Answer You should think of an e-mail message as a post card, available for all to read. a) True * correct answer b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|7 Question A system of moral principles that goes beyond legal rules is referred to as ethics. a) True b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|8 Answer A system of moral principles that goes beyond legal rules is referred to as ethics. a) True * correct answer b) False Copyright © Houghton Mifflin Company. All rights reserved. 2|9 Question According to research, what is the ideal size for small groups? a) two b) three c) five d) seven e) ten Copyright © Houghton Mifflin Company. All rights reserved. 2 | 10 Answer According to research, what is the ideal size for small groups? a) two b) three c) five *correct answer d) seven e) ten Copyright © Houghton Mifflin Company. All rights reserved. 2 | 11 Question Ethnocentrism is a) the acceptance of cultural diversity. b) belief in the superiority of your own culture. c) a tendency toward centrally-controlled communication. d) adherence to strict ethical standards. e) the use of culture-bound terminology. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 12 Answer Ethnocentrism is a) the acceptance of cultural diversity. b) belief in the superiority of your own culture. * correct answer c) a tendency toward centrally-controlled communication. d) adherence to strict ethical standards. e) the use of culture-bound terminology. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 13 Question Which of the following statements about ethics is not true? a) Ethics is a system of moral principles. b) Ethics tells us how to act when the law is silent. c) There are four types of ethics. d) Ethics represent our beliefs about right and wrong. e) Ethics begin to form as children. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 14 Answer Which of the following statements about ethics is not true? a) Ethics is a system of moral principles. b) Ethics tells us how to act when the law is silent. c) There are four types of ethics. *correct answer d) Ethics represent our beliefs about right and wrong. e) Ethics begin to form as children. Copyright © Houghton Mifflin Company. All rights reserved. 2 | 15 Question If an e-mail message is typed in all capitals, it is considered a) important. b) polite. c) emphatic. d) rude. e) none of these Copyright © Houghton Mifflin Company. All rights reserved. 2 | 16 Answer If an e-mail message is typed in all capitals, it is considered a) important. b) polite. c) emphatic. d) rude.* correct answer e) none of these Copyright © Houghton Mifflin Company. All rights reserved. 2 | 17