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HALTWHISTLE MEDICAL GROUP SPRING 2015 NEWSLETTER Staff News GP Registrars – we said goodbye to Dr Mitchell Ralley in February 2015. Dr Ralley was very popular with both staff and patients and we wish him well in his next training post. He will return to our Practice in 2017. In October 2014 Dr Beth Hall-Thompson, gave birth to a beautiful baby boy, Ayaan. Both are doing well and Dr Hall-Thompson returns to work in Practice in April. Administration – we welcome to our admin team, Kirsty Sanderson. Kirsty has joined the team on the modern apprenticeship scheme. She will be learning all areas of administration in the Practice while also gaining a business and administration qualification through Northumberland College The practice was inspected by the Care Quality Commission on 14th October 2014. We have now received their report and rating, which is based on a combination of what they found at the inspection, their monitoring of data about services and information from providers, patients, the public & other organisations. The overall rating for the practice was “good” and the ratings for the 5 areas covered by the inspection were: Are services safe? Good Are services effective? Good Are services caring? Good Are services responsive to people’s needs? Good Are services well led? Good If you would like to read the full report you can access this via the practice website, the CQC website and there is a paper copy in the waiting room. Thank you to all the patients who completed feedback cards or talked to the CQC inspectors while they were in the waiting room on inspection day. Patients who did not attend appointments (DNA) We are having increasing problems with patients not cancelling booked appointments that they cannot attend. We have started to audit this & produce DNA reports. The figures given are all genuine appointments that patients have booked then not attended. We ask patients to please let us know if you cannot attend appointments, so that we can then offer these to other patients who need to be seen. Past 4 months DNA figures Month Doctor Appts Practice Nurse Appts November 14 December 14 January 15 February 15 59 59 72 49 48 85 48 51 District Nurse, Midwife, Childhood Immunisation Nurse 13 15 11 8 Monthly total of DNA 120 159 131 108 If we presume that each missed appointment was a 10 minute appointment (some may have been longer appointments) Over 4 months this equates to over 86 hours of wasted GP and Nurse time. Please help us to help you and use our time and appointments more efficiently and effectively. IF YOU CAN’T KEEP IT CANCEL EMIS Online patient access EMIS access is the system that patients currently use to order repeat medication and book GP appointments. By the 31st March 2015 patients registered with this system will also have access to a summary view of their medical record which will include medications, allergies and adverse reactions. If you would like to register for this system please speak to the receptionist or visit the website. Please note it is the patient’s responsibility to keep passwords secure. Healthwatch Northumberland is your independent health and social care consumer champion. We monitor health and social care services across Northumberland, including hospitals, GPs, dentists, opticians and care homes. If you have used health and social care services in Northumberland in the last 12 months, we want to hear about your experiences. We will then use this information to influence and inform services across the county. As well as taking your comments on health and social care, we provide information and signposting and also run a dedicated advocacy service called ICAN (Independent Complaints Advocacy Northumberland) to support you if you have an NHS complaint. To contact us with any comments, compliments or concerns, please call: 03332 408 468 Write to us: Healthwatch Northumberland, Adapt (North East), Burn Lane, Hexham, Northumberland, NE46 3HN Or email: [email protected] Or contact us via our website: www.healthwatchnorthumberland.co.uk Please see our website for details or contact us using the information above Flu Clinics 2014/15 We had well attended flu clinics over the winter of 2014, If you have any comments about our flu clinics or suggestions about how we could improve these please let us know Fundraising Events in Practice Thank you to all our patients and staff who supported us in our recent fund raising events In September we held a Macmillan Coffee morning and raffle in memory of our colleague Denis Tallantyre and we raised the fantastic amount of £1583.13. During the month of December we had a Christmas raffle for the Health Centre Equipment Fund and we raised £404.50. The Equipment Fund replies on donations as and fundraising events and we use these funds to purchases items of equipment/facilities to improve the care we give to patients. From 1 December 2014 it is a contractual requirement that all GP practices must undertake the NHS Friends and Family Test (FFT). This is a feedback tool which gives people who use NHS services the opportunity to provide feedback on their experience. The FFT question asks if people would recommend the services they have used to their friends & family and offers a range of responses. When combined with supplementary follow up questions, this provides a mechanism to highlight both good and poor patient experience. Practices can use the feedback gathered through FFT to celebrate success and to support staff to make improvements You can take the friends and family test using a card at the front desk or via the Practice website Useful Contact Numbers Our Patient Participation Group (PPG), have created cards with useful contact numbers for patients to use. Printed Cards are available from reception. We have detailed the useful numbers below Out of hours – NHS emergencies & urgent care Social Services inc out of hours Haltwhistle Hospital 111 01670 536400 01434 320225 0344 881 8111 Northumbria Hospitals (Hexham, North Tyneside, Wansbeck) Newcastle Hospitals (Freeman, RVI) 0191 233 Painting in the waiting room - We are very grateful to Joan Tallantyre who has donated a beautiful painting 6161 of the old Haltwhistle Hospital for us to display in the waiting room. Joan has donated this painting in Police (non emergencies) 101 memory of her late husband Denis Tallantyre who worked at the Practice for many years. Dental emergencies out of hours 111