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TRADING STANDARDS SAMPLE LETTERS If you would like a copy of any of these letters then please contact Trading Standards – Tel: 020 8314 7759 Email: [email protected] GOODS G1 Rejecting Faulty Goods G1A Suspending right to reject G2 Rejecting goods not as described G3 Rejecting goods not fit for specific purpose G4 Rejecting goods not correspond with sample G5 Rejecting mail order goods damaged in transit G6 Requesting repair G7 Damage caused by faulty goods G8 Trader denying liability – (claiming outside warranty) G9 Trader denying liability – (blaming manufacturer) G10 Reserving rights against trader when manufacturer repairs goods G11 Complaining to manufacturer about injury caused by defective goods G12 Carpet Shading – not of satisfactory quality G13 Making time of the essence for delivery of goods G14 Cancelling order for late Christmas goods G15 Rejecting clocked car G16 Rejecting unroadworthy car G17 Rejecting goods subject to Hire Purchase G18 Requesting repair to goods subject to Hire Purchase Issue 3 TRADING STANDARDS SAMPLE LETTERS GOODS – NEW REMEDIES G19 Requesting repair within 6 months G20 Requesting replacement within 6 months G21 Requesting repair G22 Requesting replacement G23 Requesting refund as trader failed to repair / replace within a reasonable period of time. G24 Requesting reduction in purchase price as trader failed to repair / replace within a reasonable period of time G25 Public statements as part of the definition of satisfactory quality (to be sent together with another model letter) G26 Enforcement of free consumer guarantee SERVICES S1 Unhappy with work that has been carried out S2 No price agreed for service S3 Price charged higher than quote S4 Unreasonable charge for labour S5 Delay in building work, making time of the essence S6 Follows S5.Deducting cost of employing another trader S7 Faulty building work S8 follow up to S7 S9 Faulty work to car S10 Car damaged during repairs S11 Damage done by dry cleaners S12 Hair damaged by hairdresser Issue 3 TRADING STANDARDS SAMPLE LETTERS S13 Problem with optician S14 Photographs damaged S15 Removal Company’s failure to attend S16 Removal Company damaged property S17 Restaurant - Unsatisfactory meal S18 Restaurant - Booking not kept S19 Problem with surveyor’s report HOLIDAYS & TRAVEL H1 Complaining to travel agent about specific Holiday requirements not met. H2 Complaining to tour operator about overbooking H3 Unsatisfactory accommodation H4 Misdescribed holiday H5 Working out claim for compensation H6 Rejecting tour operator’s offer of compensation H7 Airline – lost luggage H8 Rejecting airline’s offer of compensation for lost luggage OTHER O1 Letter before action O2 Cancelling contract signed at home O3 Equal liability O4 Claiming refund from credit card company as trader Ceased trading Issue 3 TRADING STANDARDS SAMPLE LETTERS O5 Rejecting trader’s denial of liability – unfair contract term O6 High gas / electricity bill O7 Break in water supply O8 High telephone bill O9 Claiming compensation from BT for inconvenience O10 Unauthorised cash point withdrawal O11 Disputing credit card transaction Issue 3
