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Sarah Henderson Server System Administrator September 27, 2006 PRESENTATION AGENDA • Wachovia - The Corporation • The Operations, Technology & eCommerce (OTE) • OTE Associate Program • Recruiting Information & Key Dates Wachovia Overview OUR STATISTICS Headquartered in Charlotte, NC 4th largest bank holding company in the US based on assets 3rd largest brokerage firm based on client assets $554 billion in Assets $328 billion in Average Deposits $49 billion in Stockholder Equity 97,000 employees Customers represent 13.4 million households and businesses OUR PERFORMANCE Total Return to Shareholders Market Capitalization $250 160.0% $200 140.0% 120.0% $150 100.0% 80.0% $100 60.0% 40.0% $50 20.0% $0 Citigroup (C) 1 Bank of J.P. Morgan Wells Fargo Wachovia America Chase (WFC) (WB) (BAC) (JPM) 0.0% Morgan Stanley (MS) Goldman Sachs (GS) Data as of 8/8/06 Wachovia market capitalization is pro-forma including Golden West Merrill Lynch (MER) Lehman Brothers (LEH) Sun Trust (STI) Bear Stearns (BSC) Bear Stearns (BSC) Lehman Wachovia Bank of Brothers (WB) America (LEH) (BAC) Wells Fargo (WFC) Goldman J.P. Sachs Morgan (GS) Chase (JPM) Merrill Lynch (MER) Sun Trust Morgan Citigroup (STI) Stanley (C) (MS) For the period from 12/31/2001 to 8/8/2006. Source: Bloomberg, total return includes both share price appreciation and dividends OUR AWARDS • Chairman & CEO Ken Thompson earns accolades as Banker of the Year American Banker, October 2005 • Tied for 1st Among Financial Services Companies for Corporate Commitment to Diversity NAACP, July 2006 • Top 100 Best Places to Work Working Mother Magazine, 2005 • Top 100 Best MBA Employers Fortune, May 2006 • Top 50 Best Companies for Latinas in the U.S. Latina Style Magazine, 2005 • Top 50 Companies for Diversity Diversity Inc Magazine, 2006 • 100 Best Corporations in North America for Developing Human Capital Training Magazine, 2006 • Top 10 Corporate Donors Business Week, November 2005 OUR VISION AND CORE VALUES • • • • • • Respect & Value the Individual Integrity Teamwork Service Personal Excellence & Accountability Winning “We will be the best, most trusted and admired company in the financial services industry.” −G. Kennedy Thompson Chairman, CEO & President Wachovia Corporation THE WACHOVIA DIFFERENCE 7 Superior satisfaction & loyalty = superior growth #1 for 5th consecutive year 2005 American Customer Satisfaction Index* Score 2005 vs. 2001 Wachovia 79 +10% All Others 78 +5% Bank of America 72 +6% Wells Fargo 67 +2% Bank One/JPMC 70 6% *Annual consumer satisfaction survey by the University of Michigan. WACHOVIA IN THE NATION Wachovia Financial Centers Wachovia Brokerage Offices 8 Operations, Technology and eCommerce Operations, Technology & eCommerce “Working at Wachovia is more than just work, there’s more of a caring, depth, and soul to Wachovia than with other companies. I have stayed with Wachovia because of the people; there is a strong sense to serve both people and work.” Jerry Enos Head of Operations, Technology and eCommerce Operations, Technology & eCommerce Operations, Technology & eCommerce Overview • • • • Manages the infrastructure, applications and operational services of Wachovia Employs roughly 18,000 in 100 sites Primary groups include: > Operations > Information Technology > eCommerce OTE groups interface with and support each line of business Operations, Technology & eCommerce Operations Overview • Includes more than 11,000 employees in 39 locations around the globe • 6 divisions: Business Integration Services; Payment Services; Deposit, Control and Loss Management; Risk Operations; Utility Services, and Wholesale Operations. • Operations’ functions include: – Providing transaction-processing services to support Wachovia’s many business units – Providing end-to-end monetary processing – Providing key infrastructure services – Supporting customers for a wide range of products and services on a global basis – Monitoring and reporting financial and operational risk Operations, Technology & eCommerce Information Technology Supports more than 2,700 financial centers, 500 retail brokerage offices, and 4,600 automated teller machines in 39 states and 30 countries. • Provides technology solutions, software development, and application support for the systems that are strategic to the lines of business • Encompasses hardware, software, policies and procedures supporting the Wachovia infrastructure • • Departments include: »CMG/Wealth IT »Commercial Technology Solutions »Corporate & Investment Banking Technology »Retail & Channel Technology »Shared Services Chief Information Office (CIO) »Technology Services Operations, Technology & eCommerce eCommerce Manages the Wachovia Intranet and Internet via the following sites: wachovia.com, wachoviasec.com, and calibre.com • Comprehensive suite of online products and services for retail and small business customers, as well as Wealth Management, Commercial, Corporate and Institutional banking clients and employees • Online Sales and Marketing team's role is to acquire, retain, and deepen online customer, prospect, and employee relationships for the online channel • Online Service Excellence team assures that Wachovia Online Banking provides excellent services and operations for our customers • Wachovia No. 1 in customer experience ranking overall for online banking Source:The Change Sciences Group, 2006 • OTE Associate and Internship Programs OTE Associate Program “Spending time with Associates and Interns has made me very optimistic about the future of Wachovia; The program is very reflective of where we want to go with the Leadership Team.” “If I had a choice, I would choose to come through the Associate Program.” - Jerry Enos, Senior Executive Vice President OTE Associate Program The Vision To prepare newly hired professionals to deliver on Wachovia's brand promise of Uncommon Wisdom while embracing Wachovia's Core Values. The Mission To support human capital development and provide learning opportunities to broaden participants business, technical and leadership knowledge. OTE Associate Program The OTE Associate Program is a 12-month program comprised of classroom and on-the-job training. It is designed to enhance the individual's knowledge of the financial services industry, Wachovia, and the Operations, Technology and eCommerce division. • Designed to attract the brightest candidates from Colleges and Universities. • Nurtures and refines the talents of OTE Associates to produce Wachovia’s future leaders. • Provides the Associates with the necessary orientation, tools and business skills in preparation for moving into positions within the division. • Wachovia aims to match your educational background and skills to the particular job needs, with the ultimate goal of expertly serving our internal customers. OTE Associate Program Program Structure • Opportunity to interact with Senior Leaders • High level understanding of the various areas of the Corporation • Team building activities and community service opportunities Workshops include networking, business etiquette, presentation skills, leadership development, personality assessments, and team dynamics • Mentoring program which pairs the Associate with current Wachovia employees • • Tours of different areas within the Corporation Training encompasses book reviews, web-based courses, and classroom sessions • OTE Associate Program Candidate Profile •Minimum overall GPA of 3.0 on a 4.0 scale •Four year degree in one of the following majors: – Marketing – Information Technology – Finance – Computer Science – Management Information Systems – International Studies – Business Administration – Business Information Systems – Or related field – Information Science •Strong communication skills •Highly self-motivated •Strong interpersonal and analytical skills •Results oriented and customer focused OTE Associate Program Opportunities Within OTE Although actual department and location placements vary each year, there are opportunities available in (but not limited to) the following areas: Operations Wholesale Operations/Corporate and Investment Banking Operations – Fixed Income Management – Operations, Products and Solutions/Project Management – Security Settlement – International Operations – Treasury Management Operations – Shared Services/ Reconcilement and Controls Management Information Technology – Application Development – Web Development – Applications Support – Database Administration – Network/Systems Administration – Project Management – Corporate Information Security Analysis eCommerce – Emerging Trends Analyst Analysis – Macro*World Data Specialist – Business Analysis OTE Internship Program OTE Internship Program Overview • The OTE College Internship Programs is an 10 - 12 week program that provides college students with supervised practical work experience and exposure that is directly related to their education and career goals • Aims to demonstrate Wachovia's commitment to education and to building a stronger community • Paid summer internships in various locations throughout the Wachovia footprint OTE Internship Program OTE Internship Program Structure • At the beginning of the summer, interns partner with their managers to develop performance goals and objectives • Interns receive performance feedback during the middle of summer and at the end of the summer • Team building activities and community service projects • Opportunity to network within their team, with senior leaders and peers OTE Internship Program Internship Requirements •For rising Freshmen, Sophomores, Juniors and Seniors with a minimum overall GPA of 3.0 on a 4.0 scale •Applicants must be eligible and present authorization to work in the US in accordance with applicable laws. •Strong interpersonal and analytical skills •Excellent verbal and written communication skills Benefits of Being With Wachovia Benefits of Being with Wachovia Benefits of a Career with Wachovia •Contributions & Rewards >Competitive salaries >Stock Options >Employee Discounts Development >Education Reimbursement >Technical & Business Training •Time Off >Paid Time Off >10 Paid Holidays >Family Care Time >Community Service –Employee –Health and Well-Being >Health & Dental Insurance >Vision Care >Flex Spending >Legal Services >Disability Income >Life Insurance –Work/Life Balance >Flexible Work Schedules >Dependent Care Assistance •Retirement Planning >401(k) Savings Plan with 6% Company Contribution Matching >Pension Plan •Banking and Financial Services >Free Checking >Credit Card Preferred Rates >No Origination on Mortgage >Free Safety Deposit Box >No-Fee Traveler’s Checks >Discounted Brokerage Fees >Discounted Group Rate on Insurance Benefits of Being with Wachovia Benefits of Wachovia Customers Benefits of Being with Wachovia • • • With Cost of living below the national average (ACCRA), Charlotte is one of the most affordable housing markets in the nation Home city for professional sports teams such as: Charlotte RFC (Rugby) Charlotte Knights (Baseball) Carolina Panthers (Football) Charlotte Checkers (Ice Hockey) Charlotte Bobcats (Basketball) Charlotte Sting (Women's Basketball) Charlotte Eagles (Soccer) NASCAR Culturally diverse city living Charlotte Living College Recruiting College Recruiting • College Recruiting manages new hire process for entry-level opportunities into most areas of the company • Please visit the website for the most up to date entry-level program descriptions: www.wachovia.com/college • College recruiting timeline: -Associate Program (full-time) –recruiting begins in the fall of your senior year -Summer Internships – recruiting begins in the winter/spring • Year round and part-time employment opportunities are posted on our website at www.wachovia.com/careers College Recruiting College Recruiting Contacts: Derrick Burnette (704) 383-8750 [email protected] Ashley Horn (704) 715-2053 [email protected] COME JOIN OUR TEAM PROGRAM STARTS IN JUNE!