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Sarah Henderson
Server System Administrator
September 27, 2006
PRESENTATION
AGENDA
• Wachovia - The Corporation
• The Operations, Technology & eCommerce (OTE)
• OTE Associate Program
• Recruiting Information & Key Dates
Wachovia
Overview
OUR
STATISTICS
Headquartered in Charlotte, NC
4th largest bank holding company in the US based on assets
3rd largest brokerage firm based on client assets
$554 billion in Assets
$328 billion in Average Deposits
$49 billion in Stockholder Equity
97,000 employees
Customers represent 13.4 million households and businesses
OUR
PERFORMANCE
Total Return to Shareholders
Market Capitalization
$250
160.0%
$200
140.0%
120.0%
$150
100.0%
80.0%
$100
60.0%
40.0%
$50
20.0%
$0
Citigroup
(C)
1
Bank of J.P. Morgan Wells Fargo Wachovia
America
Chase
(WFC)
(WB)
(BAC)
(JPM)
0.0%
Morgan
Stanley
(MS)
Goldman
Sachs (GS)
Data as of 8/8/06
Wachovia market capitalization is pro-forma including Golden West
Merrill
Lynch
(MER)
Lehman
Brothers
(LEH)
Sun Trust
(STI)
Bear
Stearns
(BSC)
Bear
Stearns
(BSC)
Lehman Wachovia Bank of
Brothers (WB) America
(LEH)
(BAC)
Wells
Fargo
(WFC)
Goldman
J.P.
Sachs
Morgan
(GS)
Chase
(JPM)
Merrill
Lynch
(MER)
Sun Trust Morgan Citigroup
(STI)
Stanley
(C)
(MS)
For the period from 12/31/2001 to 8/8/2006.
Source: Bloomberg, total return includes both share price appreciation and dividends
OUR AWARDS
•
Chairman & CEO Ken Thompson earns
accolades as Banker of the Year
American Banker, October 2005
•
Tied for 1st Among Financial Services
Companies for Corporate Commitment to
Diversity
NAACP, July 2006
•
Top 100 Best Places to Work
Working Mother Magazine, 2005
•
Top 100 Best MBA Employers
Fortune, May 2006
•
Top 50 Best Companies for Latinas in the U.S.
Latina Style Magazine, 2005
•
Top 50 Companies for Diversity
Diversity Inc Magazine, 2006
•
100 Best Corporations in North America for
Developing Human Capital
Training Magazine, 2006
•
Top 10 Corporate Donors
Business Week, November 2005
OUR VISION AND
CORE VALUES
•
•
•
•
•
•
Respect & Value the Individual
Integrity
Teamwork
Service
Personal Excellence & Accountability
Winning
“We will be the best,
most trusted and
admired company
in the financial
services industry.”
−G. Kennedy Thompson
Chairman, CEO & President
Wachovia Corporation
THE WACHOVIA
DIFFERENCE
7
Superior satisfaction & loyalty = superior growth
#1 for 5th consecutive year
2005 American Customer Satisfaction Index*
Score
2005 vs. 2001
Wachovia
79
+10%
All Others
78
+5%
Bank of America
72
+6%
Wells Fargo
67
+2%
Bank One/JPMC
70
6%
*Annual consumer satisfaction survey by the University of Michigan.
WACHOVIA IN
THE NATION
Wachovia Financial Centers
Wachovia Brokerage Offices
8
Operations,
Technology and
eCommerce
Operations,
Technology &
eCommerce
“Working at Wachovia is more
than just work, there’s more of a
caring, depth, and soul to
Wachovia than with other
companies. I have stayed with
Wachovia because of the people;
there is a strong sense to serve
both people and work.”
Jerry Enos
Head of Operations, Technology
and eCommerce
Operations,
Technology &
eCommerce
Operations, Technology & eCommerce Overview
•
•
•
•
Manages the infrastructure, applications and operational services of
Wachovia
Employs roughly 18,000 in 100 sites
Primary groups include:
> Operations
> Information Technology
> eCommerce
OTE groups interface with and support each line of business
Operations,
Technology &
eCommerce
Operations Overview
• Includes more than 11,000 employees in 39 locations around the globe
•
6 divisions: Business Integration Services; Payment Services; Deposit,
Control and Loss Management; Risk Operations; Utility Services, and
Wholesale Operations.
•
Operations’ functions include:
– Providing transaction-processing services to support Wachovia’s
many business units
– Providing end-to-end monetary processing
– Providing key infrastructure services
– Supporting customers for a wide range of products and services on
a global basis
– Monitoring and reporting financial and operational risk
Operations,
Technology &
eCommerce
Information Technology
Supports more than 2,700 financial centers, 500 retail brokerage offices,
and 4,600 automated teller machines in 39 states and 30 countries.
•
Provides technology solutions, software development, and application
support for the systems that are strategic to the lines of business
•
Encompasses hardware, software, policies and procedures supporting the
Wachovia infrastructure
•
•
Departments include:
»CMG/Wealth IT
»Commercial Technology Solutions
»Corporate & Investment Banking Technology
»Retail & Channel Technology
»Shared Services Chief Information Office (CIO)
»Technology Services
Operations,
Technology &
eCommerce
eCommerce
Manages the Wachovia Intranet and Internet via the following sites:
wachovia.com, wachoviasec.com, and calibre.com
•
Comprehensive suite of online products and services for retail and small
business customers, as well as Wealth Management, Commercial,
Corporate and Institutional banking clients and employees
•
Online Sales and Marketing team's role is to acquire, retain, and deepen
online customer, prospect, and employee relationships for the online
channel
•
Online Service Excellence team assures that Wachovia Online Banking
provides excellent services and operations for our customers
•
Wachovia No. 1 in customer experience ranking overall for online
banking Source:The Change Sciences Group, 2006
•
OTE
Associate and
Internship Programs
OTE Associate
Program
“Spending time with Associates and Interns has made me very optimistic
about the future of Wachovia; The program is very reflective of where we
want to go with the Leadership Team.”
“If I had a choice, I would choose to come through the Associate Program.”
- Jerry Enos, Senior Executive Vice President
OTE Associate
Program
The Vision
To prepare newly hired professionals to deliver on Wachovia's brand
promise of Uncommon Wisdom while embracing Wachovia's Core
Values.
The Mission
To support human capital development and provide learning
opportunities to broaden participants business, technical and leadership
knowledge.
OTE Associate
Program
The OTE Associate Program is a 12-month program comprised of
classroom and on-the-job training. It is designed to enhance the
individual's knowledge of the financial services industry, Wachovia, and the
Operations, Technology and eCommerce division.
•
Designed to attract the brightest candidates from Colleges and
Universities.
•
Nurtures and refines the talents of OTE Associates to produce
Wachovia’s future leaders.
•
Provides the Associates with the necessary orientation, tools and
business skills in preparation for moving into positions within the division.
•
Wachovia aims to match your educational background and skills to the
particular job needs, with the ultimate goal of expertly serving our internal
customers.
OTE Associate
Program
Program Structure
•
Opportunity to interact with Senior Leaders
•
High level understanding of the various areas of the Corporation
•
Team building activities and community service opportunities
Workshops include networking, business etiquette, presentation skills,
leadership development, personality assessments, and team dynamics
•
Mentoring program which pairs the Associate with current Wachovia
employees
•
•
Tours of different areas within the Corporation
Training encompasses book reviews, web-based courses, and classroom
sessions
•
OTE Associate
Program
Candidate Profile
•Minimum overall GPA of 3.0 on a 4.0 scale
•Four year degree in one of the following majors:
– Marketing
– Information Technology
– Finance
– Computer Science
– Management Information Systems – International Studies
– Business Administration
– Business Information Systems
– Or related field
– Information Science
•Strong communication skills
•Highly self-motivated
•Strong interpersonal and analytical skills
•Results oriented and customer focused
OTE Associate
Program
Opportunities Within OTE
Although actual department and location placements vary each year, there are
opportunities available in (but not limited to) the following areas:
Operations
Wholesale Operations/Corporate and Investment
Banking Operations
– Fixed Income Management
– Operations, Products and Solutions/Project
Management
– Security Settlement
– International Operations
– Treasury Management Operations
– Shared Services/ Reconcilement and Controls
Management
Information Technology
– Application Development
– Web Development
– Applications Support
– Database Administration
– Network/Systems Administration
– Project Management
– Corporate Information Security Analysis
eCommerce
– Emerging Trends Analyst Analysis
– Macro*World Data Specialist
– Business Analysis
OTE Internship
Program
OTE Internship Program Overview
• The OTE College Internship Programs is an 10 - 12 week program that
provides college students with supervised practical work experience and
exposure that is directly related to their education and career goals
•
Aims to demonstrate Wachovia's commitment to education and to
building a stronger community
•
Paid summer internships in various locations throughout the Wachovia
footprint
OTE Internship
Program
OTE Internship Program Structure
• At the beginning of the summer, interns partner with their managers to
develop performance goals and objectives
•
Interns receive performance feedback during the middle of summer and
at the end of the summer
•
Team building activities and community service projects
•
Opportunity to network within their team, with senior leaders and peers
OTE Internship
Program
Internship Requirements
•For rising Freshmen, Sophomores, Juniors and Seniors with a
minimum overall GPA of 3.0 on a 4.0 scale
•Applicants must be eligible and present authorization to work in the
US in accordance with applicable laws.
•Strong interpersonal and analytical skills
•Excellent verbal and written communication skills
Benefits of Being
With Wachovia
Benefits of Being
with Wachovia
Benefits of a Career with Wachovia
•Contributions
& Rewards
>Competitive salaries
>Stock Options
>Employee Discounts
Development
>Education Reimbursement
>Technical & Business Training
•Time
Off
>Paid Time Off
>10 Paid Holidays
>Family Care Time
>Community Service
–Employee
–Health
and Well-Being
>Health & Dental Insurance
>Vision Care
>Flex Spending
>Legal Services
>Disability Income
>Life Insurance
–Work/Life
Balance
>Flexible Work Schedules
>Dependent Care Assistance
•Retirement
Planning
>401(k) Savings Plan with 6% Company Contribution
Matching
>Pension Plan
•Banking
and Financial Services
>Free Checking
>Credit Card Preferred Rates
>No Origination on Mortgage
>Free Safety Deposit Box
>No-Fee Traveler’s Checks
>Discounted Brokerage Fees
>Discounted Group Rate on Insurance
Benefits of Being
with Wachovia
Benefits of Wachovia Customers
Benefits of Being
with Wachovia
•
•
•
With Cost of living below the national
average (ACCRA), Charlotte is one
of the most affordable housing
markets in the nation
Home city for professional sports
teams such as:

Charlotte RFC (Rugby)

Charlotte Knights (Baseball)

Carolina Panthers (Football)

Charlotte Checkers (Ice Hockey)

Charlotte Bobcats (Basketball)

Charlotte Sting (Women's
Basketball)

Charlotte Eagles (Soccer)

NASCAR
Culturally diverse city living
Charlotte Living
College
Recruiting
College
Recruiting
•
College Recruiting manages new hire process for entry-level
opportunities into most areas of the company
•
Please visit the website for the most up to date entry-level
program descriptions: www.wachovia.com/college
•
College recruiting timeline:
-Associate Program (full-time) –recruiting begins in the fall of
your senior year
-Summer Internships – recruiting begins in the winter/spring
•
Year round and part-time employment opportunities are posted on
our website at www.wachovia.com/careers
College
Recruiting
College Recruiting Contacts:
Derrick Burnette
(704) 383-8750
[email protected]
Ashley Horn
(704) 715-2053
[email protected]
COME JOIN OUR TEAM
PROGRAM STARTS IN JUNE!