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What Is Pay-for-Performance? Pay for performance plans signal a movement away from entitlements. Pay will vary with some measure of individual, team, or organizational performance. Purposes of Pay-for-Performance Attain strategic goals Reinforce organizational norms Motivate performance at individual, group, and organizational levels Recognize differential employee contributions Obstacles to Pay-for-Performance Difficulties in specifying and measuring job performance Problems in identifying valued rewards Difficulties in linking rewards to job performance Use of Different Variable-Pay-Plan Types Base vs. Variable Pay Pay-for-Performance Plans: Short Term Merit Pay Lump-Sum Bonuses Individual Spot Awards Individual Incentive Plans Issues: Rewarding Performance With Merit Pay Increases Expense Improving employee and organizational performance Permanence Individual focus Managing Merit Pay Improve accuracy of performance ratings Allocate enough money to truly reward performance Make sure size of merit increase differentiates across performance levels Lump-Sum Bonuses Increasingly Not used substitute for merit pay built into base pay Viewed as less of an entitlement than merit pay Less run expensive than merit pay over the long Relative Cost Comparisons Individual Incentive Plans Method of Rate Determination Units of production per time period (1) Pay constant function of production level Relationship between production level and pay Pay varies as function of production level Straight piecework plan (3) Taylor differential piece-rate system Merrick multiple piecerate system Time period per unit of production (2) Standard hour plan Bedeaux plan (4) Halsey 50 - 50 method Rowan plan Gantt plan Advantages of Individualized Incentive Plans Substantial contribution to: Raise productivity, Lower production costs, Increase earnings of workers. Less direct supervision required Enable labor costs to be estimated more accurately than under payment by time. Disadvantages of Individualized Incentive Plans Greater conflict may emerge between employees seeking to maximize output and managers concerned about quality Changes to production may be more highly resisted Increased problems with work interdependencies Elevated levels of mistrust between workers and management. Overview of Team Incentives Improve organizational performance Use organizational measures Measured periodically A Sampling of Performance Measures (1 of 2) Customer-Focused Measures Time to Market Measures Financially-Focused Measures Value Creation On time delivery Revenue growth Cycle time Resource yields New product introductions Profit margins Economic value added Customer Satisfaction Measures Market share Shareholder Return Customer satisfaction Return on invested capital Customer growth and retention Return on sales / earnings Account penetration Earnings per share Growth in profitability A Sampling of Performance Measures (2 of 2) Capability-Focused Measures Human Resources Capabilities Employee satisfaction Turnover rates Total recruitment costs Rate of progress on developmental plans Promotability index Staffing mix/head-count ratio Other Asset Capabilities Patents and copyrights Distribution systems Internal Process-Focused Measures Resource Utilization Budget-to-actual expenses Cost allocation ratios Reliability / rework Accuracy / error rates Safety rates Change Effectiveness Program implementation Teamwork effectiveness Service / quality index Balanced Scorecard Approach Uses a constellation of measures Pinpoints areas of success Indicates areas to improve Categories Financial Process of measures results improvements Customer service Innovation Forces discussions about priorities among different measures Outcome – Objectives with different weights in terms of importance Types of Variable Pay Plans: Advantages and Disadvantages Cash Profit Sharing Stock Ownership or Options Balanced Scorecard Team / Group Incentives Productivity / GainSharing Three Gain-Sharing Formulas Scanlon Plan (Single ratio volume) Rucker Plan Improshare Numerator of ratio (input factor) Payroll costs Labor cost Actual hours worked Denominator of ratio (output factor) Net sales (plus or minus inventories) Value added Total standard value hours Profit-Sharing Plans Focus – Predetermined index of profitability Employees receive annual bonus or shares in company based upon company-wide performance Paid in cash or Deferred into a retirement plan Issue Employees profits may not feel their jobs directly impact Earnings-at-Risk Plans Success sharing plan Employee base pay is constant Variable pay increases in successful years No reduction in base pay and no variable pay in poorly-performing years Risk sharing plan Employee Base base pay varies pay often reduced in poor performance years Rewards typically higher than success-sharing plans in high-performance years Shifts part of risk of doing business from company to employee Group Incentive Plans: Advantages and Disadvantages Advantages Positive impact on performance of about 510%/yr. Ease of measurement Cooperation Support valued of teamwork Increases participation in decision-making Disadvantages Line of sight lessened Increased Increases turnover compensation risk to employees Long-Term Incentive Plans Employee Stock Ownership Plans (ESOPs) Performance Plans (Performance Share and Performance Unit) Broad-Based Option Plans (BBOPs) Conditions for Effective Variable Pay-for-Performance Plans Plan is clearly communicated Plan is understood Rewards are easy to calculate Employees participate in administering plan Employees believe they are being treated fairly Employees believe they can trust company and they have security Rewards are awarded as soon as possible after desired performance