Download Customer Service (ATP example) - Center

Supply Chain Management
Gina Hishin
Regional Product Manager
Microsoft Corporation
What Is “Distribution?”
Suppliers/Vendors
Distribution Company
Manage inventory buffers
without excess or shorts:
• 100’s of SKU’s & multiple
sites
• Timely, efficient
replenishment
• Demand spikes (promos,
events)
Customers
Corporate
Accounts
Mfg/Kitting
Warehouse
Central DC
Buy goods ahead of demand:
• Multiple suppliers
• 100’s of SKU’s
• Long lead times
Buy Side
Private Fleet
Common
Carrier
Satellite, Regional &
Overflow DCs
3PL W/H
Operations
Large
retailers
Provide High customer service
• Quote/accept/reject
orders;
Small retailers,
track ordercompanies,
status
and
• Schedule shipments
customers
• Pick-pack-ship all order line
items (ordre fill rate)
Sell Side
Customer Service (ATP e.g.)
Inventory “Available to Promise”
Inventory
PO’s “Available to Promise”
allocated to
Planned
Orders
?
orders
On-Hand
inventory
?
Customer
Service
Suppliers
In-Transit
Orders
Distribution
Center
Customer
Orders &
inquiries?
Sales
Self-service
(Web)
Can the enterprise address the needs of customers:
• To promise orders based on all available inventory?
And keep that promise?
Customers
Supply Chain Management
Sales Order Processing
Multi-departmental order processing workflow
Complete Integration with Purchasing Series
Automated Returns from Invoice Documents
* Process Holds for customers over their credit
limit
* Customer Priority Ranking
Supply Chain Management
Sales Order Processing cont’d
Effective Distribution Management
Advanced Distribution
Control distribution while improving efficiency and
profitability
Advanced Picking
Maximize flexibility by tailoring inventory selection
methods
ATP – Available to Promise
Meet customer needs with accurate order
management
Extended Pricing Compatibility
Supply Chain Management
Inventory
Extended Pricing
Multi-bin capabilities
Cycle Counting
ABC Analysis
Serial and Lot Tracking capabilities
Historical Stock Status Report
* Minimum Shelf Life
* Lot Number Consolidation
* Cradle-to-Grave Serial/Lot Tracking
* Allocated/On-order quantity drill-downs
Supply Chain Management
Purchase Order Processing
Invoice and Receipt Matching Facilities
Automated Purchase Order Generator
Workflow Management
Purchase Order Rollup Facility
Revalue Inventory for Cost Variances
Landed Costs
POP Returns
* Blanket Purchase Orders
* Contract Number and Expiration Dates
* Ship to Address per Purchase Order line
* Multiple Manufacturing Part Numbers
Encumbrance Management
* Allows you to track encumbrances at any point in
time.
Helps ensure funds will be available when
payment is due
Reduces the time it takes to track expenses
Uses encumbrance accounting as an aid to fund
managers in budgetary control
Provides immediate tracing upon entering
transactions
Can help avoid overspending of specific
accounts with automated messages
Facilitates effective cash planning and control
Supply Chain Management
Requisition Management
Employees can enter online requisitions
Automated routing for approval
Online approval hierarchy
Single PO can be created from multiple requisitions
Multiple views provided for employees, supervisors and
accounting department
Ensures requisitions are entered against the appropriate
budget
What are the customers
needs?
“DP is strategic to us as we need to
deplete previous-year models just as
the new models begin shipping.”
“New products”
“Ensure capability!”
“Sales people are being
measured on their ability to
reach specific goals.”
“We have to be
better at
predicting the
future demand
to avoid stockouts.”
“We need to provide
better forecasts to reduce
production lead time.”
What is Demand Planning?
The process of estimating future demand with
a known confidence
Helps
businesses:
Position goods for which there is demand
Reduce inventory
Improve customer satisfaction
Reduce operating costs
Precursor
to other business planning activities:
Production planning
Purchasing and replenishment
Resource planning
Logistics planning
Demand Planner helps …
Minimize stock outs & delays
Increase Customer Service Levels
Reduce inventory
Reduce operating costs
Customer Testimonial
“Colorbök needed an ERP solution that was both scalable
and easy to adapt to our rapidly growing needs.
Microsoft Great Plains helped our firm achieve record
shipments in the first month after ‘go live’ date.”
- Stuart P. Hall (MSIE/OR) – CFO, Colorbök
Supply Chain Management
Operations Working at Peak Efficiency
Demo
Scenario
Transform time-consuming
processes into tasks that can be
executed quickly and accurately…
Quote
Available
To
Promise?
Qty
Available?
Order
Yes
No
Qty to
Deliver
Qty to Back
Order
Order
Customer
Inventory
- Pick
- Pack
- Ship
Fulfill
Order
BO
General ledger
PO
Sell Side
Buy Side
… automatically
created from
Sales Order
PO
Approve Req.
Enter Requisition
Transfer
Approve PO
Receive Invoice
Receive Goods
Inventory
Creditors
General Ledger
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