Download Beyond procedures: safety and security culture as a

Beyond procedures: safety and
security culture as a preparation for
the unexpected
Filomena Ricco
DCTA – Department of Aerospace Science and
Technology
UNIFA – Air Force University
Safety and Security Procedures
Organizations that work with hazardous materials
have risk management systems involving accident
control and mitigation to ensure the safety and
security of people and facilities
Safety and Security Procedures
• Implies
– appropriate technical training
• dealing with past situations
– ability to comply with written instructions
• dealing with the known situations
Safety and Security Procedures
BUT
– Procedures refer basically to ideal situations
previously modeled
AND
– are not appropriate to deal with new
situations
Experiencing the Unexpected
Experiencing the Unexpected
• There is a high cost cognitive to deal with
this situations
• Depends
– technical issues
– organizational structures
– cultural aspects
Experiencing the Unexpected
• Unfamiliar situations
– decisions established on rules ad hoc
– IF  THEN
– maintenance cost versus risk of loss of
cognitive control
Experiencing the Unexpected
At the moment, who evaluates the risk, must
recognize its capabilities, its limitations, the
degree of reliability about yourself, the people and
the system and especially know how much known
of yourself
Experiencing the Unexpected
• This means
– inductive and deductive reasoning
– interpretation and understanding of the information
available
– identification of target
– problem solving
– identification and selection of the course of action
Experiencing the Unexpected
• Will be necessary to develop
–
–
–
–
–
–
selective perception
education of attention
pattern recognition
use of simple rules of type condition-action
analogies
hypothesis test (trial and error)
Beyond procedures: safety and security
culture as a preparation for the unexpected
At organizational environment, culture
(artifacts, adopted values and assumed
values​​) orchestrates systems and
equipments, human resources and
procedures, strengthening the aspects of
safety and security
Thank You !