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User Centered Design The Process Information Business – UCD Robert Press (718) 248-1540 Solution Design Phase 0 Successful Website Design -- Interrelated Brand = promise + delivery Detailed Design Phase 1 as well as customization User Centered Design Defined • An iterative process of creating multiple work products to drive a complete Phase 0 (Solution Design) and Phase 1 (Detailed Design) – All Solution Design outputs enable Detailed Design and production – Improves upon Waterfall model • All work products are dependent upon one another, and are on the critical path to completing the Solution Design. – ‘Stakeholder’ approval is required in order to move on to the next step – All Technical and Content Mgmt outputs should be driven by the Creative work stream • Stakeholders’ needs and wants are more closely realized at launch because the process is iterative and collaborative • UCD process allows a very smooth transition from Solution to Detailed Design and Production UCD Process Phase 0 – Solution Design Ph1 Content Mgt Technical Creative Content Mgmt Technical Detailed Design - Production Digital Branding Creative High Level Design Final Solution Design E-Business Strategy Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews Assess Functional Requirements Project Management UCD Process Phase 0 – Solution Design Technical Content Mgmt Technical Detailed Design - Production Content Mgt Creative Ph1 Final Solution Design Digital Branding Creative Functional Requirements E-Business Strategy • Competitive Site Matrix • Brand Value Matrix / User Profiles Project Management • User Scenarios Assess • Design Impressions High Level Design • Usability Testing (if redesign) Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews Creative Outputs: Assess UCD Process Phase 0 – Solution Design Ph1 E-Business Strategy Digital Branding Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews • Work Flow Analysis Document Creative Content Mgt Technical Creative Content Mgmt Technical Final Solution Design Functional Requirements Document Assess • Content Analysis High Level Design Detailed Design - Production Project Management Content Mgmt Outputs: Assess UCD Process Phase 0 – Solution Design Ph1 Technical Outputs: Assess Creative Creative• Technical Assessment • Component Model • Architectural Decisions Content Mgt Technical Content Mgmt Technical Detailed Design - Production Digital Branding High Level Design Final Solution Design E-Business Strategy Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews Assess Functional Requirements Project Management UCD Process Functional Requirements Document Ph1 Phase 0 – Solution Design Content Mgt Technical Creative Content Mgmt Technical Detailed Design - Production Digital Branding Creative High Level Design Final Solution Design E-Business Strategy Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews Assess Functional Requirements Project Management UCD Process Creative Outputs: Design Phase 0 – Solution Design Technical Creative Content Mgmt Technical Detailed Design - Production Digital Branding Content Mgt High Level Design Final Solution Design E-Business Strategy Creative Ph1 Project Management Functional Requirements Business Strategy Demographic Site Assessment (Metrics Analysis) Navigation Model Design Studies High Level Content Plan Usability Testing Assess ( Design ) JRD + Stakeholder Interviews • • • • UCD Process Content Mgmt Outputs: Design Phase 0 – Solution Design Content Mgt Technical Creative Content Mgmt Technical Detailed Design - Production Digital Branding Creative High Level Design Final Solution Design E-Business Strategy Demographic Site Assessment (Metrics Analysis) Business Strategy JRD + Stakeholder Interviews Assess Ph1 Project Management Functional Requirements • Content Model • Content Conversion Plan • Document Type Definition UCD Process Phase 0 – Solution Design Ph1 Content Mgt Technical Content Mgmt Technical Detailed Design - Production Creative • Proposed Physical Architecture • Architectural Overview Diagram • Draft of Functional Spec. Document E-Business Strategy Digital Branding Demographic Site Assessment (Metrics Analysis) Technical Outputs: Design Creative JRD + Stakeholder Interviews Business Strategy High Level Design Final Solution Design Assess Functional Requirements Project Management UCD Process -- Information Business Phase 0 – Solution Design Ph1 Business/Creative Assess IB + Product Business Models Design JRD Functional Reqs Build IA Design -- Flowcharts -- Templates -- Scenarios -- Studies -- Payment Model -- Delivery Model Branding -- Naming -- Attributes -- Scenarios --Internal (IB) --Internal (Citi) --External (alphas) --Industry Verticals --All Stakeholders Dev --HTML --Assembly --UAT Usability Tech Common PM Technical Assessment Tech Solution Technical Reqs -- DB -- Data Models -- Architecture --Coding Timeline: UCD Phase 0 & 1 Activities Months 1-2 • Client Education • Joint Requirements Definition Mtgs • Stakeholder Interviews • Competitive Site Matrix • Brand Research • Create User Scenarios • Technical Arch Assessment Phase 0 Months 3-4 • Complete 1st draft of navigation model : Flowcharts + Templates • Outline Architecture Model • Develop Component Model • Outline Proposed Physical Architecture Description • Content Model Development • Content Conversion Plan Months 5-6 • Usability Studies • Revise Navigational Model & Develop 3 Design Studies • Begin preparing high-level business use cases & accompanying scenarios to permit development of the system • Document Type Definitions • Present Final Deliverables •Creative •Technical •Content Mgt. Phase 1 Months 7-11 (end) • Creative Production of individual page/elements • HTML coding/page construction • UAT/Usability Testing • Back-end coding/develop • Content Porting/Development • Launch • Workflow Analysis & Design • Data & Content Analysis Outputs • Competitive Site Matrix • UI Functional Reqs + Nav Model • Brand Value Matrix/User Profiles • Architectural Decisions Doc • User Scenarios • Architectural Overview Diagram • Technical Architecture Assessment Document • Component Model • Workflow Analysis Document • Content Analysis Document • JRD Document • Proposed Physical Architecture • Content Model • Content Conversion Plan • Final Solution Design Documentation • Functional Spec Document • Document Type Definitions • SiteStyle and Usability Guide • Branding Guidelines • Site Code Specs • Content Creation Guide UCD Process Attributes • Citi/Client collaboration • Iterative deliverable cycle • Multi-stream, parallel process – Business/Creative, Technical • Internal, cross-skill collaboration