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Jacques Technologies Pty Ltd IP Secure Facilities Communication System IP SECURE FACILITIES COMMUNICATION SYSTEM Secure Facilities rely on 24 hour, real-time communication and surveillance. The Jacques IP intercom and public address system provides prisons, police stations, court houses and correctional facilities with a fully integrated communication and monitoring system that offers staff, inmates and visitors security through communication. The IP system seamlessly integrates to a wide variety of existing security, building management and surveillance technologies to ensure a safe and secure environment. SYSTEM DIAGRAM Secure/Residential Block Central Control Room Intel Office CCTV Music Source Access Control System 2-Way Radio PC Master Unlimited* HLI VOIP Phone Intercom Report Software IP Controller** PC Master Unlimited* Intercom Terminals Unlimited* Digital Audio Recorder Audio Threshold Monitoring Controller Master Station Unlimited* Ethernet Network Public Address Unlimited* Gate House PA Zone x* Non-Contact Visit System Cell Block UAI-3B1 IP Speakers Intel PC Master 24hr Covert Monitoring. Ability to record output channels. PC Master Unlimited* AMP Speakers Intercom Terminals Unlimited* Door/Gate Intercom Unlimited* Covert Listening Booths Door/Gate Intercom Unlimited* NCV PC Master Bollard Unlimited* *Virtually unlimited. Dependent on server configuration and network bandwidth. **Redundant or distributed IP controller options available www | jacques.com.au |2 The Jacques IP Communication System can be found in secure facilities around Australia and in prison projects in New Zealand, Malaysia, Afghanistan, Cyprus, South Africa, The UAE and The Maldives. SYSTEM SUMMARY Jacques IP Secure Facilities Communication System facilitates secure and reliable communication between inmates, staff and visitors. The system integrates to many leading security management and CCTV management systems via high level interface ensuring complete inmate and facilities management is maintained. Advanced audio characteristics, system wide device monitoring and call recording ensure clear communication is sustained 24/7. The Jacques IP intercom and public address system is specifically designed for secure facilities and provides correctional facilities management with a highly reliable, integrated communication and monitoring system that offers security through communication. WATCH VIDEO CORE SYSTEM FEATURES SUPPORTED INTEGRATION DIAGNOSTICS Jacques IP Communication Systems integrate via High Level Interface to various industry partners. Integration with building and security management helps to ensure a complete security solution. System wide, continual device diagnostics and reporting including call button testing, acoustic performance, tamper detection and data communication reliability. ENVIRONMENTAL SPECIFIC FEATURES INTEGRATED COMMUNICATION Intercom devices fit for purpose. Jacques prison intercom terminals are robust, water protected and vandal resistant. They are designed to withstand harsh prison environments and continuous usage. Terminals are available in a variety of configurations. Integrated IP Communication system including IP audio door Intercoms, IP cell intercoms, IP PA system and IP Non-Contact Visit (NCV) systems. Mix and match to ensure a complete secure facilities communication system. UNINTERRUPTED RELIABILITY AUDIO RECORDING Distributed network and redundant controller high availability scheme with automatic controller switchover ensuring continued, uninterrupted reliability. Redundant integrated call audio recording at central location. Unlimited number of channels available for audio recording. FULL IP COMMUNICATION FULL DUPLEX Full IP communication from server to endpoint devices (point to point). The system operates on an IEEE 802 TCP/IP network with all intercom and public address system devices supporting IEEE PoE allowing for power, data and voice communications to be transmitted via a single CAT5/6 cable. Full duplex audio communication with advanced audio capabilities ensuring clear, two way communication. www | jacques.com.au |3 Jacques has built its reputation on its continued and ongoing successes in the prison communication market. ADVANCED FEATURES ACOUSTIC ECHO CANCELLATION (AEC) An acoustic echo cancellation (AEC) engine when used in full duplex mode to significantly reduce unwanted interference from acoustic reflections and feedback ensuring clarity of audio. COVERT MONITORING The system features advanced covert monitoring capabilities whereby a master station with the appropriate permissions can covertly monitor (listen to) audio from any intercom terminal. While operating covertly the system disables any call-connected notifications (eg. Call LED) at the intercom terminal while restricting any audio from being transmitted to the intercom terminal allowing for optimal audio monitoring. THRESHOLD MONITORING The system provides threshold monitoring whereby a call is automatically connected or an alarm notification is activated should a predetermined ambient noise level be exceeded at any configured intercom endpoint. ISOLATE NUISANCE CALLERS Ability to isolate calls from nuisance callers who may continue to press the intercom call button. Isolated calls can be manually deisolated or a global time-out can be configured. CALL PRIORITISATION Priority queuing of calls allows the system to identify and prioritise calls from predetermined important, high risk or danger areas ensuring communication lines from caller to central control are handled with precedence. 256 call priority levels are available. AUTOMAITED INTERCOM BUTTON TEST The Jacques Self Test Button (STB) – a call button that allows for the testing of the push button mechanism, acoustics and data communications remotely whereby diagnostic tests are logged and recorded on the system controller. Any tests reporting a test fail triggers an alarm within the system. REPORTING & LOGGING Jacques systems provide complete event logging of all call activity and fault conditions for incident reporting or maintenance. The results from intercom self-acoustic testing of the speaker and microphone is recorded. The reporting of tamper alarms, activated if an intercom device has been damaged, pulled from the wall or impacted upon allows for a timely response from the maintenance team. CONFIGURABLE EVENT TRIGGERS The system can be configured to allow for the triggering of events in conjunction with an action performed in the intercom system. Event triggers include (but are not limited to) CCTV switching, light on/off switching, door/gate/boom gate release, pre-recorded message announcements, night switching (call diversion relating to hierarchy, based on time of day) and bell or warning alarm scheduling. www | jacques.com.au |4 HIGH LEVEL INTERFACES Operating via HLI the system passes full intercom master functionality to the client application which includes receiving endpoint status changes, call notifications including basic and advanced call handling functions. It allows the third party system, to control the intercom and/or PA system through their system. Additionally, Jacques system reports and intercom log data is passed onto the HLI partner for review, for monitoring and maintenance purposes. Audio and video integration allows for prison facilities managers to listen and see, ensuring a 360 degree perspective on a situation. In high level CCTV integration applications a 3rd party camera feed is automatically initiated and video is displayed when a call is triggered at a Jacques intercom terminal. SIP INTERFACE Jacques SIP software module allows for integration of the Jacques communication system with compatible digital telephony systems such as Avaya IP Office 500, Cisco Call manager, Asterisk and others. The SIP trunk allows for an unlimited number of concurrent calls between the phone system and Jacques system. |5 ULTIMATE RELIABILITY System reliability is vitally important in secure facilities. As such Jacques offers ultimate system reliability via our high availability packages. Prisons can operate a redundant controller set up with automatic controller switch-over or they can operate our distributed server framework whereby a secondary controller may take control of their sub networks should connectivity to the primary controller be lost. High availability configuration eliminates single points of system failure ensuring system robustness and the continued reliability demanded in corrective facilities environments. REDUNDANT CONTROLLERS DIAGRAM IP Controller A Any Jacques IP Communication System Intercom Terminal Ethernet Network Configured for QoS USING REDUNDANT CONTROLLERS • Controller A carries the normal system traffic load. During normal operation the protocol between these controllers ensures that the database in controller A is mirrored in controller B • If controller A fails, then traffic load is automatically carried by controller B. IP Controller B • When the issues with controller A are resolved, the traffic load should be manually switched back to controller A Master www | jacques.com.au Note: Controllers A & B can be located anywhere on the network, so physical/environmental risks can be reduced. Controllers operate in hot standby mode. |6 System reliability is vitally important in secure facilities. DISTRIBUTED NETWORKS DIAGRAM Primary IP Controller Connection Lost Ethernet Network Configured for QoS Building/Site 1 * Building/Site 2 Ethernet Network Configured for QoS * Ethernet Network Configured for QoS Master Intercom Terminal Master Intercom Terminal Secondary IP Controller NORMAL NORMAL OPERATION OPERATION Under normal operation, allall secondary Under normal operation, secondarycontrollers, controllers,master masterstations stations and intercom and intercomterminals terminalscommunicate communicatedirectly directlywith withthe theprimary primary controller. During normal operation controller. During normal operationany anymaster masterstation stationororintercom intercom terminal that attempts terminal that attemptsto toconnect connecttotoitsitssecondary secondarycontroller controllerwill will rejected. bebe rejected. Secondary IP Controller CONNECTION LOSTLOST – DISRUPTED OPERATION CONNECTION – DISRUPTED OPERATION •• The detects a lost TheSecondary SecondaryIPIPController Controlleratatbuilding/site building/site2 2 detects a lost network networkconnection connectiontotothe thePrimary PrimaryIPIPController Controller •• The will now accept TheSecondary SecondaryIPIPController Controlleratatbuilding/site building/site2 2 will now accept connections terminals connectionsfrom frommaster masterstations stationsand andintercom intercom terminals within withinit’s it’snetwork. network •• The building/site Themaster masterstations stationsand andintercom intercomterminals terminalsatat building/site 22will IPIP Controller willdetect detectthe thelost lostconnection connectiontotothe thePrimary Primary Controller and IPIP Controller andautomatically automaticallyconnect connecttototheir theirSecondary Secondary Controller * virtually unlimited •• Building/Site with Building/Site11continues continuestotooperate operateasasnormal normal with connection to the Primary IP Controller connection to the Primary IP Controller |7 NON CONTACT VISITS SYSTEM Jacques Non-Contact Visits System (NCV) allows prison visitors to clearly communicate with individual inmates while maintaining no physical contact. Separated by a glass or Perspex barrier, visitors and inmates are able to communicate using a pair of intercom terminals (hands-free or handset options available) on either side, without allowing physical contact. The system simultaneously records all conversations between visitors, inmates and operators. Communication over intercom booth pairs is supervised using the Non-Contact Visits System graphical user interface (GUI) ensuring ultimate call control. The NCV GUI also facilitates group or single endpoint Public Address (PA) announcements, intrude and instant playback of recorded audio files and call monitoring from any master station within the network, ensuring a cooperative prisoner visiting environment. Jacques NCV System allows prison visitors to clearly communicate with individual inmates while maintaining no physical contact. |8 NCV SYSTEM DIAGRAM Controller Digital Audio Recorder DAR PC Master Graphical User Interface Public Address Ethernet Network Configured for QoS Unlimited* Unlimited* Handset to Handset Booth Intercom to Intercom Booth Intercom to Handset Booth Unlimited* Unlimited* Unlimited* Non-Contact Visit Intercom Non-Contact Visit Intercom Non-Contact Visit Intercom Non-Contact Visit Handset Non-Contact Visit Handset Non-Contact Visit Handset *Virtually unlimited. Dependent on server configuration and network bandwidth. CONTACT VISITS SYSTEM The Jacques Contact Visit Systems allows for the covert monitoring of prisoner communication discretely from within a common environment. In prisoner communal seating areas such as the mess hall or in public and prisoner meeting rooms (allowing contact) monitoring, recording and intruding on conversations between parties may be required to ensure prisoners uphold a level of law-abiding behavior. Often covert monitoring devices are concealed within each table and perform ‘listening’ functions. Management of the CV system is via a dedicated Contact Visits system Graphical User Interface (CV GUI) and is used by the supervising authority to perform various covert monitoring functions including monitoring/listening www | jacques.com.au |9 Build your secure facilities intercom and public address system following these simple steps SECURE FACILITIES SYSTEM Begin with an Ethernet Network configured for QoS. CONTROLLER & SOFTWARE Choose one or more large system controllers & software packages to manage your system and offer the functionality you require. MASTER STATION Choose your master station(s). They can make and receive intercom calls and make public address announcements. IPM-360 | PCC-650MX INTERCOM TERMINALS Choose your intercom terminals. They call pre-defined master stations and can initiate relays within your system. VSL-3xx | VSL-351QS+ | VSL-341H PA FUNCTIONALITY Choose your Public Adddress components to acheive the required functionality. UAI-3B1 | Amplifiers | Speakers ACCESSORIES Choose your accessories. They provide additional functionality to your system. Panel Microphone OPTIONAL EXTRAS Customisation of Graphical User Interfaces (GUI) and/or Integration with CCTV & Access Control Systems | 10 CONTROLLERS & SOFTWARE SYSTEM CONTROLLER LARGE JSC-5L | 51814, JSC-5L-AEC | 51815 • IP controller, large, includes JCCP server software for intercom devices to make and receive calls, more than 80 endpoints supported • Supports high definition audio • SATA hard drive • Segregated air-flow design for optimal unit cooling • Acoustic Echo Cancellation Software (JSC-5L-AEC only) SOFTWARE Software modules* manage key functionality of the system and can provide additional functionality. Choose software packages to achieve system functionality requirements. DAR HIGH AVAILABILITY Echo cancellation for full duplex communication Software package redundancy Interface call audio to third party recording devices (digital, SIP or analogue) Stream background music/entertainment intercom devices & PA speakers through required to achieve system Operate in active/standby conifguration Ensures the backup system controller takes over all services (should a hardware failure occur) Monitors the state of both primary & secondary controllers EVENT CONTROLLER INTERCOM REPORT SERVER Provides simplified interfaces for the integration of external systems & products Detailed & accurate reporting of live system activities Feature highly configurable rules to match system events, simultaneous event triggers, alarms & offline events Standard handling of CCTV function Dynamic view of events to monitor the system in real time Automatic/scheduled report generation, document creation & distribution Report viewing & access via a web browser User access control with multi-level permission rights & password protection Search & filter functions ensuring useful information is easily found * Selection of software modules displayed in this brochure. Visit jacques.com.au for a complete list of software www | jacques.com.au | 11 MASTER STATIONS PC MASTER STATION IP MASTER INTERCOM STATION PCC-650MX | 51669, PCC-650MXTS | 51720 IPM-360 | 51516, IPM-360H | 51533 PCC-650WIN | 51791, PCC-650WTS | 51857 IPM-360G | 51534, IPM,360GH | 51535 • Complete intercom call handling functions • Make & receive intercom calls • Complete public address functionality • Make live & prerecorded PA announcements • Make live and pre-recorded announcements • Trigger intercom relays • Broadcast tones, bells & alarms • Visual display of call zones (unlimited number of zones depending on controller) • Selection and playback of recorded announcements • Diagnostics and reporting • Alarm notifications including device state • Balanced audio output of mixed speaker/microphone audio for call recording • Options for gooseneck, handset and headset • Full & half duplex communication options • Power saving mode when not in use • Touchscreen compatible interface • Map, grid and database views • Upload multiple site maps to suit application • Customisable layout/functions INTERCOM TERMINALS CELL INTERCOM TERMINAL VSL-351QS+ | 51703 www | jacques.com.au • Anti-ligature speaker hole design to prevent self harm in security environments • Automated self testing button allows for the testing of the push button mechanism, acoustics & data comms remotely • IP, Standard PoE powered (IEEE 802.3af) device with single call button • Tamper detection and attempted device removal notification • Two configurable relays that can control lights, gate/door access etc. • Water and vandal resistant • Results of all diagnostics are logged & recorded | 12 INTERCOM TERMINAL CELL INTERCOM W. CHANNEL SELECTION VSL-351+ | 51612 VSL-354+ | 51613 • 4 buttons – Call, Auxiliary Channel (change radio station), Volume up, Volume down • IP, Standard PoE powered (IEEE 802.3af) device • Tamper detection and attempted device removal notification • Two configurable relays • Water and vandal resistant • Results of all diagnostics are logged & recorded Versitile IP audio intercom terminal • Standard PoE powered (IEEE 802.3af) • Two configurable relays • Tamper detection & attempted device removal notification • Automated testing of speaker & microphone • Single call button • Water and vandal resistant UNIVERSAL AUDIO INTERFACE UAI-3B1 | 51196, UAI-3E1 | 51195 PA FUNCTIONALITY • Public address interface for zone control • Interface between Jacques’ IP system & analogue devices such as a building’s amplifier and PA system • Interface between Jacques’ 650 and 550 systems (hybrid) PANEL MICROPHONE ACCESSORIES www | jacques.com.au • MWM-7C1 | 51158 • Surface mounted microphone with balanced, line level output • Used for recording audio, covert monitoring, audio input for CCTV cameras • LED indicator for activity feedback | 13 Jacques is proud to have completed many national and international secure facilities projects. PROJECT REFERENCES AUSTRALIA • Acmena Juvenile Justice Correctional Centre • James Nash House • Wolston Woman’s (SEQW) Correctional Centre • Kalgoorlie Courthouse • Woodford Correctional Centre • ACT Youth Detention Centre • Lidcombe Juvenile Justice Centre • Adelaide Remand Centre • Long Bay Correctional Centre • Woomera Reception and Immigration Centre • AMC - Canberra Prison • Lotus Glen Correctional Centre • Arthur Gorrie Correctional Centre • Maryborough Correctional Centre • Bandyup Women’s Prison • Mary Hutchinson Womens Prison • Barwon Prison • Melbourne Juvenile Justice Centre • Baxter Detention Centre • Mildura Courts • Bidura Juvenile Justice Correctional Centre • Mobilong Prison • Borallon Correctional Centre • Brisbane City Watchouse Christmas Island • Northern Territory Prison • Numinbah Correctional Centre • Brisbane Law Courts • Orana Juvenile Justice Correctional Centre • Brisbane Magistrates Courthouse • Parklea Correctional Centre • Brisbane Police Headquarters and Watchouse • Perth CBD Courthouse • Brisbane Reception Centre • Brisbane Youth Detention Centre • Bunbury Prison • Capricornia Correctional Centre Queensland • Casuarina Prison • Pontville Immigration Detention Centre • Reiby Juvenile Justice Centre • Ravenhall Prison • Risdon Prison Tasmania • Riverina Juvenile Justice Correctional Centre • Yongah Hill Immigration Detention Centre INTERNATIONAL • Afghanistan Prison • Auckland Region Women’s Corrections Facility • Bentong Prison • Christchurch Men’s Correctional Centre • Cyprus Prison • Dubai Central Prison • Ijok Prison • Johor Bahru Prison • Maldives Prison • Melaka Prison • Northlands Correction Centre • Papaua Remand Centre • Penang Prison • Perlis Prison • Cavan Youth Correction Centre • Sir David Longland (SDL) Correctional Centre • Cessnock Juvenile Justice Correctional Centre • South East Queensland Correctional Precinct • Christmas Island IRPC • South Cost Correctional Centre • Trengganu Prison • Cobbham Juvenile Justice Correctional Centre • Southport Watchouse • Wiri Prison • Townsville/Cleveland Youth Detention Centre • Youth Just Facility Auckland • Dillwynia Correctional Centre • DIMIA Detention Centre Darwin • Wacol Youth Detention Centre • Eastern Goldfields Regional Prison • Warrnambool Courts • Immigration Detention Centre on • Wolston Men’s Prison • Rimutaka Correction Centre • South Africa Prison • Sungai Buloh Prison | 14 SYSTEM SPECIFICATIONS IP SYSTEM CAPACITY Intercom Stations Unlimited* Master Stations Unlimited* Stored Announcements Unlimited* Call Queue Size Unlimited* Groups Unlimited* Simultaneous Conversations Unlimited* Audio Communication Between any endpoint Auxiliary Channels Yes + 16 (typically up to 4 live captured sources) AUDIO CHARACTERISTICS Frequency Response 200 Hz - 7 kHz ± 3 dB Transmission Format Real-Time Transport Protocol (RTP) Streaming Digital Audio Format - Voice A-law compressed PCM 16 kHz sampling rate Audio Streaming Bandwidth 128 kb/s one way, 256 kb/s full duplex Acoustic Echo Cancellation Yes VIDEO CHARACTERISTICS Multi-Standard Video Codec MPEG-4 part 2, simple profile; H.264 baseline profile; H.263 part 3 Video Streaming Bandwidth 500 kb/s - 6 Mb/s CALL HANDLING Call Topologies Intercom/hierarchical/peer/public address/zoned Call Priorities 256 priority levels Call Features (Basic) Auto-answer, hold, forward, diversion, directory, group call, caller-ID, bridged call appearance Call Features (Specialised) Isolate nuisance callers, covert monitor, dynamic group call, stored announcements, master call, remote mode, priority queuing, selective answer of call waiting NETWORK Addressing TCP/IP IPV4, static or dynamic (DHCP) Interface Media IEEE 802.3 10/100 Mb/s Ethernet Standards IEEE802.1P LAN Layer 2 prioritisation IEEE802.1Q Virtual LAN RTP - Real-Time Transport Protocol (RFC3550/3551) TOS - IPV4 Type of Service (RFC791) DTMF - RTP payload for DTMF digits (RFC2833) Multicast - IP Multicasting (RFC1112) Diffserv - Differentiated Services (RFC2474/2475) NTP - Network Time Protocol (RFC1305) IGMPv2 - Internet Group Management Protocol v2 (RFC2236) DHCP - Dynamic Host Configuration Protocol (RFC1531) CABLING Power Input/Ethernet 4 pair UTP CAT-5/5e/6, multi-strand, 24 AWG - max. 100m *Dependent on server configuration and network bandwidth +Dependent on system configuration and permissions granted www | jacques.com.au | 15 ADDITIONAL RESOURCES ARCHITECTS AND ENGINEERS SPECIFICATION PRISON IP INTERCOM AND PUBLIC ADDRESS SYSTEM www | jacques.com.au IP Secure Facilities Communication System Prisons & Correctional Facilities Whitepaper and Project References p | +61 7 3846 8400 e | [email protected] www | jacques.com.au JSD-0121| March 2017