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CallPilot Evolution Strategy Avaya Officelinx Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 1 Avaya CallPilot Evolution to Officelinx Objectives: • Eliminate security concerns for Windows 2003 in Enterprise • Maximize value of current messaging platform • Minimize investment and expense for transition to Avaya’s nextgeneration messaging application-enabled platform: Officelinx. Eliminate legacy hardware & apps Drive better user experience messaging and collaboration Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy No PBX upgrade Mobile and Cloud 2 The Opportunity CallPilot Evolution to Officelinx Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 3 The Urgency: CallPilot Systems Are At Risk • Support Life-Cycle: o June 30, 2015: End-of-Sales for new systems o June 30, 2016: End-of-Manufacture Support (software) • No new corrective content o June 30, 2018: End-of-Manufacture Support (hardware) • Repair/return transitions to “best effort” o June 30, 2021: End-of-Extended Services/Support • All CallPilot systems utilize operating system environments Microsoft has discontinued support for, exposing customers to increased security risk. o Windows NT 4.0 o Windows Server 2003 (1-Jan-2005) (14-Jan-2015) Value Risks Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 4 CallPilot Evolution to Officelinx Why it Makes Sense • • • • • • No PBX upgrade needed • Leverages existing Meridian 1/CS 1000/SL-100/CS2100 No hardware needed • Delivers messaging (voice, fax, UM), auto attendant, IVR, and call trees including Active/Active Redundancy with one single licensed software solution Replace older/at-risk hardware • 100% software-based solution that can run on a virtual server (VMware v-Sphere, Microsoft HyperV) Retain existing User experience • • Data migration and per-user selection of preferred TUI new web and mobile experience options Consolidate multiple messaging systems across network • Single, multi-tenanted, multi-concurrent PBX integration Future proofs move to cloud • Supports Google, Office 365 and Skype for Business Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 5 Roadblocks Removed • Does NOT require current CS 1000 release or upgrade • Does NOT require Session Manager • Greater feature parity than Aura Messaging • Future-proof “application integration” design • Resolves Window Server 2003 security liability • Inter-operates with “cloud” (Exchange 365/Gmail) • Higher scalability for centralization • Superior resiliency Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 6 The Solution Avaya Officelinx Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 7 Avaya Officelinx Messaging • Virtualized Next Generation Communication Solution • ACTIVE/ACTIVE redundancy • Preservation of user experience • Presence and calendar awareness • Redundancy and resiliency • • Unified (voice/fax) messaging in • Better voice messaging any email environment, including • Send and receive voicemails via TUI cloud (Office 365 and Gmail) • Distribution lists and menu trees • Multi-lingual • Web portal with password reset Voice Messaging • Access via web or thick client • Sophisticated notification options • Advanced system-level capabilities Flexible access from integrated and nextgeneration clients Unified Messaging Contextual Messaging Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 8 Officelinx: A Better Value for Avaya Customers Opportunity Avaya Solutions CallPilot replacement Officelinx Secure voicemail replacement JITC Officelinx Multi-vendor, H/A voicemail replacement Officelinx Google messaging Officelinx Office 365 messaging Officelinx Call Completion - minimize & optimize voicemail Officelinx Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 9 Replace this... IALX With Officelinx C3000 IA770/CM Messaging Modular Messaging ● CallPilot Meridian Mail Octel® 250/350 Aria Octel® 200/300* Serenade Intuity™ AUDIX® MAP 5, 40, 100 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Virtualized Messaging ○ No hardware required ○ Supports VMware and Microsoft HyperV ● Centralization simplifies maintenance, administration, and support ● Delivers redundancy/resiliency where needed ● TUI emulations increase adoption/familiarity without re-training ● Data migration preserves user experience 10 Program Highlights ● ● ● ● Near feature parity with CallPilot Seamless transition without disruption to current messaging use cases Better economics No PBX upgrade - incredible opportunity for new Avaya revenue on existing CS 1000 customer base ● Massive market opportunity ● 33K systems on Windows Server 2003 that are ready to invest! Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 11 Sales Tools for Officelinx ● Tool: EASE (ESNA partners/ESNA paper) ○ ease.esna.com ● Tool: In SAP Subscription only- Manual process today ○ Messaging (voice-mail) ○ Collaboration (unified messaging) ● Tool: Avaya Solution Designer (Mar-2016) ○ SaaS configurator for subscription-based licenses ○ Note: Perpetual licenses being considered for future ASD/Msg configurator update Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 12 Contact Us Justin Colvin Channel Director – West [email protected] 817-798-3182 Fran Culbertson Channel Director – Central [email protected] 913-387-9135 Ron Gill Channel Director – Northeast/Federal [email protected] 703-869-6179 Mike Seeley Channel Director – South [email protected] 954-654-9215 Andres Venegas Channel Director – Canada, S. America [email protected] 905-707-4623 Giles Houston Channel Director – EMEA [email protected] +44 1483308326 Roger Brassard Sr. Product Manager, Customer Engagement Solutions & Cloud [email protected] 972-745-5284 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 13 Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 14 AAM/OL High-level Comparison: Avaya Aura Messaging 6.3 Avaya Officelinx 10.0 Scalability-ports • Up to 300 ports • Up to 4 App server nodes per cluster • Up to 2,000 ports on H/A system • Up to 20 Voice nodes Scalability-users • 6,200 UM users single-server • 30K UM local users per cluster • 100K remote users • 5,000 UM/20K VM users single-server • 20K UM/60K VM users distributed server Resiliency • Local caching at App server (when message store unavailable) • 3rd party redundancy for message store • Geographic disbursement of servers • High Availability via Master/Slave and Consolidated DB/File server • Geographic disbursement of servers Store Flexibility • Per-User Store Flexibility • Avaya or Exchange 2007/2010/2013 ✓ • Consolidated Database server OS / Security • Linux OS • Lower TCO from security updates ✓ • Windows 7, 2008, 2012 • Higher TCO for ongoing security updates Virtualization • VMware ESXi 5.0, 5.1, and 5.1 Localization • Extensive (22) and growing Connectivity • SIP (Avaya); Others via GW • Concurrent multi-switch integration via Session Manager • SIP, T1, E1, QSIG, SMDI via gateways • Concurrent multiple switch integration without Session Manager Speech-to-Text • Optional via 3rd-party • Optional, embedded Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy ✓ ✓ • VMware Vsphere 4.x, 5.0, and 5.1 • Microsoft Hyper-V Server 2012 ✓ ✓ • Substantial (17) ✓ ✓ 15 AAM/OL High-level Comparison (cont’d) Avaya Aura Messaging 6.3 Avaya Officelinx 10.0 Multi-tenancy • No • Yes Message access • • • • • • • • TUI-Extensive and customizable Voice commands; multi-lingual E-mail (client) Browser • • • • • Exchange 2003, 2007, 2010, 2013, 365 Google Mail Zimbra IBM Lotus Notes 6.5, 7.0,, 8.0, 8.5 GroupWise 6.5/SP2, 7.0, 8.0 TUI-Aria, Audix, CallPilot (mimic legacy) Voice commands (English, French) E-mail (toolbar, clientless) Browser Email integration • Exchange 2007, 2010, 2013 • Lotus Notes (via IMAP) Migration from Legacy • Avaya ProServices - Octel 250/350 • ProVision – Audix, CMM, Intuity, Modular Messaging • CP>AAM migration utility Administration • Web based • System Manager integration • Control Manager integration Support Network • Extensive (Direct and Partner) • Voice mail (Basic, $46) • Unified Messaging (Mainstream, $65) Licensing • Suites (Core and Power) with up-lift • Perpetual or Subscription Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy ✓ ✓ ✓ ✓ • CP to OL coming (May-2016) • Web based • System Manager integration (May-2016) ✓ • Substantial, (Direct and Partner) ✓ • Voice mail (Messaging) • Unified Messaging (Collaboration or Collaboration+Messaging) • Perpetual or Subscription ✓ 16 CP/AAM Functionality Gap Summary: Feature title Feature title (cont’d) Contact Center “Voice Services” integration Express Messaging service High Availability (single server/auto-failover) Speech Messaging (integrated) Geographic Redundancy (server pair/auto-failover) Broadcast messaging (all users) with timed delivery and MWI on/off options Voice Forms One number voice/fax call screening Self-Service User Password Change/Reset Outbound fax broadcast and mail merge Active Directory integration (for moves, adds, and changes) Read-receipt synch on forwarded voice/fax messages to e-mail Message Networking (integrated) (AMIS, Enterprise, VPIM) Distribution list admin Search Criteria (Shared and Personal) Auto-populate; Add via name/number; Nesting Network Message Service Hacker-Tracker monitor for user mailbox/application logging Scalability of Single Server Auto-Attendant left-pad Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.) Flight Recorder system monitor and simplified trace capture by partners/support Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes) Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment Multiple MWIs per mailbox (CP=8; AAM=1) Bulk Auto-Add (integrated) Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 17 CP/OL Functionality Gap Summary – Near Parity Feature title Feature title (cont’d) Contact Center “Voice Services” integration Express Messaging service High Availability (single server/auto-failover) Speech Messaging (integrated) Geographic Redundancy (server pair/auto-failover) Broadcast messaging (all users) with timed delivery and MWI on/off options Voice Forms Coming late-2016 One number voice/fax call screening Self-Service User Password Change/Reset Outbound fax broadcast and mail merge Active Directory integration (for moves, adds, and changes) Read-receipt synch on forwarded voice/fax messages to e-mail Message Networking (integrated) (AMIS, Enterprise, VPIM) Distribution list admin Search Criteria (Shared and Personal) Auto-populate; Add via name/number; Nesting Network Message Service Scalability of Single Server Mitigate w/ Virtualization Hacker-Tracker monitor for user mailbox/application logging Auto-Attendant left-pad Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.) Flight Recorder system monitor and simplified trace capture by partners/support Remote activation via phone Desktop UM plug-in for Lotus Notes, GroupWise Record Caller App Prompts via phone Restricted client operations (Outlook, GroupWise, and Notes) Extended Absence Greeting expiry via phone Shared Telephone / Dorm Room auto-assignment Multiple MWIs per mailbox AAM=1) Bulk Auto-Add (integrated) Avaya – Confidential & Proprietary.(CP=8; Use pursuant to your signed agreement or Avaya Policy 18 CallPilot migration to Officelinx ● Compatible with CallPilot 4.0, 5.0, and 5.1 systems ● Data migrated includes: ○ Last name ○ First name ○ Mailbox number ○ Extension DNs (dialed-numbers; 1-8) ○ Message Waiting Indication (MWI) extensions ○ User-recorded greetings ■ Internal ■ External ■ Personal Verification ■ Temporary Absence ○ Personal distribution lists ○ Notifications ○ All mailbox messages and message state (read/unread) and flags (urgent, private, etc.) Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 19 What’s Included with OfficeLinx Voicemail + UM Officelinx Voicemail ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Online web based password reset Multiple telephone user interfaces (TUI) Multi-tenant or multi-attendant interface 99 personal greetings, schedule enabled Location based routing Calls and availability can follow enterprise calendar (Exchange or Google) Multi-lingual interface Unlimited auto-attendant trees Multiple recordings and greetings per language Read, unread and saved message sorting Urgent messages Message notification Message waiting indicator Group and distribution list messaging Automatic message forwarding Private message designation ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● SMS message notification SMTP message notification Future delivery messages Fast forward, pause and rewind Call back to sender Undelete message Record conversations Multimedia and multi-destination distribution lists Fax tone detection Call screening Call queuing (basic) Default language selection by user Default language selection by caller Shared extension support Multiple time zone support Custom display name format Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy Officelinx Unified Messaging ● Bi-directional message synchronization between the PBX and email applications (Exchange, Notes, GroupWise, Zimbra, Office 365, Google) ● Voicemail retrieved from email or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone ● Voicemail delivered as MP3 audio file ● Visual voicemail ● SMTP message forward with smart links ● Resolve messages to contacts and identify callers by name (Exchange and Google) ● Share and socialize voice messages ● Call history integration with email (requires CTI enabled on PBX) ● Inbound fax 20 Additional information • documents.esna.com • “Device Friendly Documents” (HTML versions) • • • “Esna Officelinx” • Client Applications Guide • Feature Descriptions Guide • Technical Operating Guidelines • Server Configuration Guide • Server Installation Guide • iLink Pro Installation and User Guide “ESNA OFFICELINX” (PDF versions) ease.esna.com • Requires user account/password • Detailed integration documentation Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy 21