Download CallPilot Evolution Strategy Avaya Officelinx

CallPilot Evolution Strategy
Avaya Officelinx
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
1
Avaya CallPilot Evolution to Officelinx
Objectives:
• Eliminate security concerns for Windows 2003 in Enterprise
• Maximize value of current messaging platform
• Minimize investment and expense for transition to Avaya’s nextgeneration messaging application-enabled platform: Officelinx.
Eliminate
legacy
hardware
& apps
Drive better user
experience
messaging and
collaboration
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
No PBX
upgrade
Mobile
and
Cloud
2
The Opportunity
CallPilot Evolution to Officelinx
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3
The Urgency: CallPilot Systems Are At Risk
• Support Life-Cycle:
o June 30, 2015: End-of-Sales for new systems
o June 30, 2016: End-of-Manufacture Support (software)
• No new corrective content
o June 30, 2018: End-of-Manufacture Support (hardware)
• Repair/return transitions to “best effort”
o June 30, 2021: End-of-Extended Services/Support
• All CallPilot systems utilize operating system environments Microsoft
has discontinued support for, exposing customers to increased
security risk.
o Windows NT 4.0
o Windows Server 2003
(1-Jan-2005)
(14-Jan-2015)
Value
Risks
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4
CallPilot Evolution to Officelinx
Why it Makes Sense
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No PBX upgrade needed
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Leverages existing Meridian 1/CS 1000/SL-100/CS2100
No hardware needed
•
Delivers messaging (voice, fax, UM), auto attendant, IVR, and call trees including
Active/Active Redundancy with one single licensed software solution
Replace older/at-risk hardware
•
100% software-based solution that can run on a virtual server (VMware v-Sphere,
Microsoft HyperV)
Retain existing User experience
•
•
Data migration and per-user selection of preferred TUI
new web and mobile experience options
Consolidate multiple messaging systems across network
•
Single, multi-tenanted, multi-concurrent PBX integration
Future proofs move to cloud
•
Supports Google, Office 365 and Skype for Business
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5
Roadblocks Removed
• Does NOT require current CS 1000 release or upgrade
• Does NOT require Session Manager
• Greater feature parity than Aura Messaging
• Future-proof “application integration” design
• Resolves Window Server 2003 security liability
• Inter-operates with “cloud” (Exchange 365/Gmail)
• Higher scalability for centralization
• Superior resiliency
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6
The Solution
Avaya Officelinx
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
7
Avaya Officelinx Messaging
•
Virtualized
Next Generation Communication Solution
•
ACTIVE/ACTIVE redundancy
•
Preservation of user
experience
•
Presence and calendar
awareness
•
Redundancy and resiliency
•
•
Unified (voice/fax) messaging in
•
Better voice messaging
any email environment, including
•
Send and receive voicemails via
TUI
cloud (Office 365 and Gmail)
•
Distribution lists and menu trees
•
Multi-lingual
•
Web portal with password reset
Voice Messaging
•
Access via web or thick client
•
Sophisticated notification options
•
Advanced system-level capabilities
Flexible access from
integrated and nextgeneration clients
Unified Messaging
Contextual Messaging
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8
Officelinx: A Better Value for Avaya Customers
Opportunity
Avaya Solutions
CallPilot replacement
Officelinx
Secure voicemail replacement JITC
Officelinx
Multi-vendor, H/A voicemail replacement
Officelinx
Google messaging
Officelinx
Office 365 messaging
Officelinx
Call Completion - minimize & optimize voicemail
Officelinx
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9
Replace this...
IALX
With Officelinx
C3000
IA770/CM Messaging
Modular Messaging
●
CallPilot
Meridian
Mail
Octel®
250/350
Aria
Octel®
200/300*
Serenade
Intuity™ AUDIX®
MAP 5, 40, 100
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Virtualized Messaging
○
No hardware required
○
Supports VMware and Microsoft HyperV
●
Centralization simplifies maintenance,
administration, and support
●
Delivers redundancy/resiliency where needed
●
TUI emulations increase adoption/familiarity without
re-training
●
Data migration preserves user experience
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Program Highlights
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Near feature parity with CallPilot
Seamless transition without disruption to current messaging use cases
Better economics
No PBX upgrade - incredible opportunity for new Avaya revenue on
existing CS 1000 customer base
● Massive market opportunity
● 33K systems on Windows Server 2003 that are ready to invest!
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
11
Sales Tools for Officelinx
● Tool: EASE (ESNA partners/ESNA paper)
○ ease.esna.com
● Tool: In SAP Subscription only- Manual process
today
○ Messaging (voice-mail)
○ Collaboration (unified messaging)
● Tool: Avaya Solution Designer (Mar-2016)
○ SaaS configurator for subscription-based
licenses
○ Note: Perpetual licenses being considered for
future ASD/Msg configurator update
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12
Contact Us
Justin Colvin
Channel Director – West
[email protected]
817-798-3182
Fran Culbertson
Channel Director – Central
[email protected]
913-387-9135
Ron Gill
Channel Director –
Northeast/Federal
[email protected]
703-869-6179
Mike Seeley
Channel Director – South
[email protected]
954-654-9215
Andres Venegas
Channel Director – Canada,
S. America
[email protected]
905-707-4623
Giles Houston
Channel Director – EMEA
[email protected]
+44 1483308326
Roger Brassard
Sr. Product Manager,
Customer Engagement
Solutions & Cloud
[email protected]
972-745-5284
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
13
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
14
AAM/OL High-level Comparison:
Avaya Aura Messaging 6.3
Avaya Officelinx 10.0
Scalability-ports
• Up to 300 ports
• Up to 4 App server nodes per cluster
• Up to 2,000 ports on H/A system
• Up to 20 Voice nodes
Scalability-users
• 6,200 UM users single-server
• 30K UM local users per cluster
• 100K remote users
• 5,000 UM/20K VM users single-server
• 20K UM/60K VM users distributed server
Resiliency
• Local caching at App server (when message store
unavailable)
• 3rd party redundancy for message store
• Geographic disbursement of servers
• High Availability via Master/Slave and Consolidated DB/File
server
• Geographic disbursement of servers
Store Flexibility
• Per-User Store Flexibility
• Avaya or Exchange 2007/2010/2013
✓
• Consolidated Database server
OS / Security
• Linux OS
• Lower TCO from security updates
✓
• Windows 7, 2008, 2012
• Higher TCO for ongoing security updates
Virtualization
• VMware ESXi 5.0, 5.1, and 5.1
Localization
• Extensive (22) and growing
Connectivity
• SIP (Avaya); Others via GW
• Concurrent multi-switch integration via Session Manager
• SIP, T1, E1, QSIG, SMDI via gateways
• Concurrent multiple switch integration without Session Manager
Speech-to-Text
• Optional via 3rd-party
• Optional, embedded
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✓
✓
• VMware Vsphere 4.x, 5.0, and 5.1
• Microsoft Hyper-V Server 2012
✓
✓
• Substantial (17)
✓
✓
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AAM/OL High-level Comparison (cont’d)
Avaya Aura Messaging 6.3
Avaya Officelinx 10.0
Multi-tenancy
• No
• Yes
Message access
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•
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TUI-Extensive and customizable
Voice commands; multi-lingual
E-mail (client)
Browser
•
•
•
•
•
Exchange 2003, 2007, 2010, 2013, 365
Google Mail
Zimbra
IBM Lotus Notes 6.5, 7.0,, 8.0, 8.5
GroupWise 6.5/SP2, 7.0, 8.0
TUI-Aria, Audix, CallPilot (mimic legacy)
Voice commands (English, French)
E-mail (toolbar, clientless)
Browser
Email integration
• Exchange 2007, 2010, 2013
• Lotus Notes (via IMAP)
Migration from Legacy
• Avaya ProServices - Octel 250/350
• ProVision – Audix, CMM, Intuity, Modular Messaging
• CP>AAM migration utility
Administration
• Web based
• System Manager integration
• Control Manager integration
Support Network
• Extensive (Direct and Partner)
• Voice mail (Basic, $46)
• Unified Messaging (Mainstream, $65)
Licensing
• Suites (Core and Power) with up-lift
• Perpetual or Subscription
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
✓
✓
✓
✓ • CP to OL coming (May-2016)
• Web based
• System Manager integration (May-2016)
✓ • Substantial, (Direct and Partner)
✓
• Voice mail (Messaging)
• Unified Messaging (Collaboration or Collaboration+Messaging)
• Perpetual or Subscription
✓
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CP/AAM Functionality Gap Summary:
Feature title
Feature title (cont’d)
Contact Center “Voice Services” integration
Express Messaging service
High Availability (single server/auto-failover)
Speech Messaging (integrated)
Geographic Redundancy (server pair/auto-failover)
Broadcast messaging (all users) with timed delivery and MWI on/off options
Voice Forms
One number voice/fax call screening
Self-Service User Password Change/Reset
Outbound fax broadcast and mail merge
Active Directory integration (for moves, adds, and
changes)
Read-receipt synch on forwarded voice/fax messages to
e-mail
Message Networking (integrated)
(AMIS, Enterprise, VPIM)
Distribution list admin Search Criteria (Shared and Personal)
Auto-populate; Add via name/number; Nesting
Network Message Service
Hacker-Tracker monitor for user mailbox/application logging
Scalability of Single Server
Auto-Attendant left-pad
Comprehensive reporting with schedule and export
options (PDF, DOC, XLS, etc.)
Flight Recorder system monitor and simplified trace capture by partners/support
Remote activation via phone
Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone
Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone
Shared Telephone / Dorm Room auto-assignment
Multiple
MWIs per mailbox (CP=8; AAM=1)
Bulk Auto-Add (integrated)
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17
CP/OL Functionality Gap Summary – Near Parity
Feature title
Feature title (cont’d)
Contact Center “Voice Services” integration
Express Messaging service
High Availability (single server/auto-failover)
Speech Messaging (integrated)
Geographic Redundancy (server pair/auto-failover)
Broadcast messaging (all users) with timed delivery and MWI on/off options
Voice Forms
Coming late-2016
One number voice/fax call screening
Self-Service User Password Change/Reset
Outbound fax broadcast and mail merge
Active Directory integration (for moves, adds, and
changes)
Read-receipt synch on forwarded voice/fax messages to
e-mail
Message Networking (integrated)
(AMIS, Enterprise, VPIM)
Distribution list admin Search Criteria (Shared and Personal)
Auto-populate; Add via name/number; Nesting
Network Message Service
Scalability of Single Server
Mitigate w/
Virtualization
Hacker-Tracker monitor for user mailbox/application logging
Auto-Attendant left-pad
Comprehensive reporting with schedule and export
options (PDF, DOC, XLS, etc.)
Flight Recorder system monitor and simplified trace capture by partners/support
Remote activation via phone
Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone
Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone
Shared Telephone / Dorm Room auto-assignment
Multiple
MWIs
per mailbox
AAM=1)
Bulk Auto-Add (integrated)
Avaya
– Confidential
& Proprietary.(CP=8;
Use pursuant
to your signed agreement or Avaya Policy
18
CallPilot migration to Officelinx
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Compatible with CallPilot 4.0, 5.0, and 5.1 systems
●
Data migrated includes:
○ Last name
○ First name
○ Mailbox number
○ Extension DNs (dialed-numbers; 1-8)
○ Message Waiting Indication (MWI) extensions
○ User-recorded greetings
■ Internal
■ External
■ Personal Verification
■ Temporary Absence
○ Personal distribution lists
○ Notifications
○ All mailbox messages and message state (read/unread) and flags (urgent, private, etc.)
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19
What’s Included with OfficeLinx Voicemail + UM
Officelinx Voicemail
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Online web based password reset
Multiple telephone user interfaces (TUI)
Multi-tenant or multi-attendant interface
99 personal greetings, schedule enabled
Location based routing
Calls and availability can follow
enterprise calendar (Exchange or
Google)
Multi-lingual interface
Unlimited auto-attendant trees
Multiple recordings and greetings per
language
Read, unread and saved message
sorting
Urgent messages
Message notification
Message waiting indicator
Group and distribution list messaging
Automatic message forwarding
Private message designation
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SMS message notification
SMTP message notification
Future delivery messages
Fast forward, pause and rewind
Call back to sender
Undelete message
Record conversations
Multimedia and multi-destination
distribution lists
Fax tone detection
Call screening
Call queuing (basic)
Default language selection by user
Default language selection by
caller
Shared extension support
Multiple time zone support
Custom display name format
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Officelinx Unified Messaging
● Bi-directional message synchronization
between the PBX and email applications
(Exchange, Notes, GroupWise, Zimbra,
Office 365, Google)
● Voicemail retrieved from email or
smartphone extinguishes the Message
Waiting Indicator (MWI) on the desk phone
● Voicemail delivered as MP3 audio file
● Visual voicemail
● SMTP message forward with smart links
● Resolve messages to contacts and identify
callers by name (Exchange and Google)
● Share and socialize voice messages
● Call history integration with email (requires
CTI enabled on PBX)
● Inbound fax
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Additional information
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documents.esna.com
•
“Device Friendly Documents” (HTML versions)
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•
•
“Esna Officelinx”
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Client Applications Guide
•
Feature Descriptions Guide
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Technical Operating Guidelines
•
Server Configuration Guide
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Server Installation Guide
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iLink Pro Installation and User Guide
“ESNA OFFICELINX” (PDF versions)
ease.esna.com
•
Requires user account/password
•
Detailed integration documentation
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21