Download management - Relocation Directors Council

RELOCATION DIRECTOR
PRIMARY OBJECTIVE OF POSITION:
The primary function of this position is to manage the Regional Corporate Relocation
Services Department. The scope of the position is to maintain clients and services for the
department and to administer policies and procedures to deliver those services to support
the needs of the clients.
MAJOR AREAS OF RESPONSIBILITY:
MANAGEMENT
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Administer Relocation Policies and Procedures.
Manage incoming, affinity, and inventory programs
Direct the activities of those within the department to include follow-up, progress
toward stated objectives, and general performance
Counsel with individual department members to facilitate communication and
progress toward goals
Direct hiring and terminating of department personnel
Provide "back-up" assistance in the absence of department personnel
Troubleshoot - assist with and attempt to resolve any relocation "concerns" between
the department and the agents/managers. "Keep Staff Clean"
TRAINING
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Assist Vice President with ongoing training for agent relocation certification
Complete New Agent training in conjunction with the Training Center
PUBLIC RELATIONS
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Represent Coldwell Banker Prime Properties, Inc. at relocation conferences, meetings
and other relocation industry functions
Entertain relocation visitors and promote the Coldwell Banker Prime Properties, Inc.
image throughout the relocation industry in a professional and effective manner
Provide support and leadership for national organizations such as ERC, Cendant
Mobility, HomeSteps, Fannie Mae, etc.
Interact with Managers and Agents regarding relocation matters on a continuing basis
Create an atmosphere of cooperation and mutual respect among agents, managers,
and the relocation department
Relocation Director.doc - 11/13/02
REPORTING
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Ensure that branch managers and agents are receiving productivity reports on a
regular basis
QUALIFICATIONS
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Strong oral and written communication skills
Demonstrate marketing, leadership, and management abilities
Sound human relation skills in managing performance of people
Professional appearance
Comfortable with public speaking
EDUCATION
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Real Estate license
College degree preferred
Continuing education credits in relocation, marketing, and management
EXPERIENCE
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Two to four years general real estate
Additional two to four years in the relocation area with two of those years dealing
with management responsibility
RELATIONSHIPS
Internal:
 Principal Brokers
 Senior Management
 Management Team
 Agents
 Department Managers and their staff
 Mortgage Company
External:
 Relocation Management Companies
 Current and future clients
 Vendors
 Attorneys
 Related professional and community organizations
____________________________________
Name
Submitted by Coldwell Banker Prime Properties
Relocation Director.doc - 11/13/02
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