Download Introduction to Management Information Systems

Management
Information
Systems
Term: 2009/2010
ITU Management Faculty
Management Information Systems
N. YILDIRIM
Grading Criteria
Attendance : %70 required as visa
Term Project/Paper : 30%
Midterm Exam : 30%
Final Exam : 40%
ITU Management Faculty – MIS
Course Cover
Introduction to MIS
1.
Objectives and Overview of the Course
2.
Systems, Information, Data, Knowledge
3.
Information Technology, Information Economy and Society
4.
Management Information Systems
I) IS in Organizations, Management and the Networked Enterprise
1.
Information Systems in (Global) Business Today
2.
How Businesses Use Information Systems : Strategic use of Information Systems in Digital Economy
3.
Management Information Systems Concepts
4.
Digital Firm: Information Systems in Organizations and Strategy Making
II) Building Systems
1.
Information Technology Economics
2.
Building Information Systems: A Technical View of Systems Analysis and Design
3.
Introduction and Technology guide to Software and Software Management
4.
Project Management: Establishing the Business Value of Systems and Managing Change
III) Information Technology Infrastructure
1.
Introduction to Hardware Assets
2.
IT Infrastructure and Emerging Technologies
3.
Managing Hardware Assets
4.
Introduction to Data and Databases
5.
Data management and Information Management: Foundations of Business Intelligence
6.
Introduction to Telecom, Internet and the Web
7.
Telecommunications: the Internet, Mobile, Wireless and Pervasive Technologies
8.
Network Computing: Communication and Collaboration
IV) Key System Applications for the Digital Age
1.
Using IT to Achieve Competitive Advantage
2.
Enterprise Systems, Achieving Operational Excellence and Customer Intimacy
3.
Transaction Processing, Functional Applications, CRM, and Integration
4.
E-Business and E-Commerce: Digital Markets, Digital Goods
5.
Knowledge Management or Managing Knowledge
6.
Decision Support and Intelligent Systems : Enhancing Decision Making
V) Managing Systems
1.
Managing Information Resources
2.
IT Security : Securing Information Systems
3.
Global Interorganizational Systems and Managing Global Systems
4.
Ethical and Social Issues in Information Systems : The Impacts of IT on Organizations, Individuals, and Society
Overview and Conclusion
ITU Management Faculty – MIS
Course Schedule
 Week 1: Introduction to MIS
 Week 2: I) IS in Organizations, Management and the Networked Enterprise
Article Reading – Case Study
 Week 3: I) IS in Organizations, Management and the Networked Enterprise (cont.)
TERM PROJECT : TEAM BUILDING, SUBJECT SETTING
 Week 4: II) Building Systems
Article Reading – Case Study
 Week 5: II) Building Systems (cont.)
 Week 6: III) Information Technology Infrastructure
Week 7 : MIDTERM EXAM
 Week 8: III) Information Technology Infrastructure (cont.)
Laboratory
 Week 9: III) Information Technology Infrastructure (cont.)
SEMINAR WITH A PROFESSIONAL
 Week 10, 11: IV) Key System Applications for the Digital Age
Article Reading – Case Study
 Week 12: IV) Key System Applications for the Digital Age
SEMINAR WITH A PROFESSIONAL
TERM PROJECT SUBMISSION
 Week 13: V) Managing Systems
SEMINAR WITH A PROFESSIONAL
Article Reading – Case Study
 Week 14: V) Managing Systems
Overview and Conclusion
FINAL EXAM
ITU Management Faculty – MIS
Course Notes
Course notes and Articles/Case Studies will be available from
Copy Room and also on:
www.akademi.itu.edu.tr/tektasbe
Document Availability Schedule:
Course Cover for MidTerm Exam: Week 2
Course Cover from Midterm Exam: Week 8
ITU Management Faculty – MIS
References:
1.
2.
3.
4.
5.
6.
7.
Kenneth C. Laudon & Jane Price Laudon : Management Information Systems –
Managing the Digital Firm, Prentice Hall, U.S.A., 10th edition, 2007.
Efraim Turban, Dorothy Leidner, Ephraim McLean, James Wetherbe Information
Technology for Management: Transforming Organizations in the Digital Economy, 5th
Edition, 2006, Wiley.
Kenneth C. Laudon & Jane Price Laudon : Information Systems and The Internet – A
Problem Solving Approach, The Dryden Press, U.S.A., 1998.
Kenneth C. Laudon, Jane P. Laudon. Essentials of business information systems.
Pearson/Prentice Hall, 2007
Joseph Valacich & Leonard Jessup: Information Systems Today: Why IS Matters,
Second Edition, Prentice Hall, U.S.A. 2005.
Peter Weill & Marianne Broadbent: Leveraging the New Infrastructure- How Market
Leaders Capitalize on Information Technology, Harvard Business School Press,
Boston, U.S.A, 1998.
MIT OCW
ITU Management Faculty – MIS
Course Objectives



To combine the contents of Information Technology and Management.
To make students become comfortable with the technologies that are shaping
business today and acquire tools that will help you assess technological trends
after your graduation
To develop an understanding on the:
need for management information systems (MIS)
importance of MIS in business
interrelations and interactions among management, information, and systems;
impact of MISs and ISs for improving managerial, operational and strategy
making competencies; and hence achieving effectiveness, gaining
competitive advantage

To give information on the
Basic concepts of information technology
Types, content and logic of information systems that combine hardware,
software, data, people, and processes
How information systems support various levels and functions of organization
processes of analyzing, building, managing and developing information
systems.

To raise the awareness for the critical importance of :
IT competency in professional life
information systems security
Ethical and social issues related to information technology
ITU Management Faculty – MIS
Course Introduction
Every few years, computers will be able to support (or
automate) more of the activities that go on in
businesses.
Therefore, some of the most important technology
opportunities won’t involve making new technologies,
but in figuring out new ways to use technologies.
Finding (and exploiting) the most promising of these
new opportunities can give you significant advantages.
Please do not forget:
! Knowledge of information technology and information systems is crucial
for all of us (irrespective of your discipline and your job!) in our
professional and civil life!
! Being competent in understanding IT and ISs improve communication
building and problem solving skills!
ITU Management Faculty – MIS
Introduction to
Management
Information Systems
Term: 2009/2010
Week 1
ITU Management Faculty
Management Information Systems
N. YILDIRIM
Course Introduction
Today, organizations recognizes the importance of managing
“resources of information” and “informative processes” as well as
basic resources such as labor, capital, and raw materials.
MIS:
is the application of information technology to support the major
functions and activities of an organization (private, public or NGO)
support processes of collection, manipulation, storage, distribution
and utilization of an organization's information resources.
provide feedback on organisational activities and help to support
decision making in all business levels.
MIS help;
to establish relevant and measurable objectives
to monitor results and performances (reach ratios)
to send alerts, in some cases daily, to managers at each level of the
organization, on all deviations between results and pre-established
objectives and budgets.
ITU Management Faculty – MIS
Index – Introduction to MIS
SYSTEMS
1.
Definition of Systems
2.
Elements of Systems – Processing a System
3.
Components and Concepts
4.
Types of Systems
5.
Performance of Systems
6.
Variables and Parametres
7.
System Models
8.
Working with Systems
ITU Management Faculty – MIS
System
 System; component, interaction, goal – input, process,
output

A set of elements or components that work together and
interact to accomplish goals


A combination of components working together


A Windows system is a personal computer running the
Windows operating system. A desktop publishing system
is a computer running desktop publishing software.
a computer system includes both hardware and software.
An organization or methodology

The binary numbering system, for instance, is a way to
count using only two digits.
ITU Management Faculty – MIS
System Example
Elements
System
Inputs
Movie
Actors, director,
staff, sets,
equipment
Goal
Processing
elements
Filming,
editing,
special
effects,
distribution
Outputs
Finished film
delivered to
movie studio
ITU Management Faculty – MIS
Entertaining
movie, film
awards,
profits
System Components and
Concepts
 System boundary

Defines the system and distinguishes it from
everything else
Systems are not independent. They are a part of their
environments.
Information systems:generally integrated and interact with
other systems.
But they are not open ended
ITU Management Faculty – MIS
System Types
 Simple vs. complex
 Simple systems




possible to define system outputs from known inputs
Does not require high level system analysis and review
Chair, with not moving parts
A Complex System




Multitude of parts and relationships
involves a number of elements, arranged in structure(s)
which can exist on many scales.
go through processes of change that are not describable
by a single rule nor are reducible to only one level of
explanation, these levels often include features whose
emergence cannot be predicted from their current
specifications. Ex: Genetic Algorithms, Neural Networkslearn by example.
Requires high system analysis and review
ITU Management Faculty – MIS
System Types

Open vs. closed :


Open system

regularly exchanges feedback with its external environment

porous boundaries through which useful feedback can readily be
exchanged and understood.

continuously exchange feedback with their environments,
analyze that feedback, adjust internal systems as needed to
achieve the system’s goals, and then transmit necessary
information back out to the environment.
Closed system:


have hard boundaries through which little information is
exchanged. (nearly no interaction with environments)
Organizations that have closed boundaries often are
unhealthy. Examples include bureaucracies, monopolies
and stagnating systems.
orgs-open-systems.pdf
ITU Management Faculty – MIS
System Types
 Adaptive vs. nonadaptive
 Adaptive system:





Adoptive to environment
agents (which may represent cells, species,
individuals, firms, nations) acting in parallel,
constantly acting and reacting to what the other
agents are doing.
ability to recognize the shape of a problem and
tailor its responses, changes its behavior based on
its environment.
handle complex problems
Non-adaptive System


Fail to adopt to environment
Steady
ITU Management Faculty – MIS
System Types
 Stable vs. dynamic

Dynamic systems :





Fluctuate rapidly
Such systems have the capacity of ‘remembering’ what it
had been subjected to previously, or has some memory built
into it.
Described by dynamic equations or differential equations of
appropriate type.
Boundaries can be difficult to identify when systems can be
very dynamic.
Stable/ Static Systems:


In equilibrium (steady state) with no significant changes taking
place.
Described in simple mathematical terms by a set of algebric
equations.
ITU Management Faculty – MIS
System Types

Deterministic vs. Stochastic
 Deterministic:
 Stochastic:
predictable in every detail
Behaviour is affected by random
inputs
ITU Management Faculty – MIS
System Performance and
Standards
 Efficiency

A measure of what is produced divided by what is
consumed
 Effectiveness

A measure of the extent to which a system
achieves its goals
 System performance standard

A specific objective of the system
ITU Management Faculty – MIS
System Variables and
Parameters
 System variable


A quantity or item that can be controlled by
the decision maker
E.g. the price a company charges for a
product
 System parameter


A value or quantity that cannot be
controlled by the decision maker
E.g., cost of a raw material
ITU Management Faculty – MIS
Modeling a System
 Model

An abstraction or an approximation that is
used to represent reality
 Types of models
 Narrative (descriptive)
 Physical
 Schematic

Mathematical
ITU Management Faculty – MIS
ITU Management Faculty – MIS
Working with Systems
 Systems development

The activity of creating or modifying an existing business
system
 Systems investigation and analysis

Defines the problems and opportunities of an existing
system
 Systems design

Determine how a new system will work to meet business
needs
 Systems implementation

Creating and acquiring system components defined in the
design
 Systems maintenance and review

Checks and modifies the system so that it continues to
meet changing business needs
ITU Management Faculty – MIS
System Development Loop
Systems
development
Systems
design
FINDING THE SOLUTION : Designing/Defining the
“needed/required” system– Specifications, “How it
should be?”
Systems
implementation
Documentation
Training
Structural Change
(+Revision)
Corrective Actions
Preventive Actions
DEFINING THE PROBLEM : Understanding the
current system or need for the system –
Requirements List, “Contract”, What is the Gap?
Revisions
Modifications
Systems
analysis
IMPLEMENTING THE SOLUTION :
Building, Project, Hands-on work,
“Closing the Gap”
PERFORMANCE
Systems
EVALUATION : Control,
Review And Audit Check, “Measuring the
Gap”
ITU Management Faculty – MIS
Systems
maintenance
and improvement