Download Impact of IT on SEDC Performance

‫بسم هللا الرحمن الرحيم‬
Arab Union of Electricity (AUE)
Sudanese Electricity Distribution Company Ltd. (SEDC)
Smart Meters &Grids Workshop
Sudan- Khartoum
Working Paper:
Impact of IT on SEDC Performance
By: Engineer/ Abdul Aatti Mohammed Abdul Aatti
November 2015
1
Contents
2
Introduction
3
Company Components and IT
Systems
Actual Impact
5
Functional Impact
11
Administrative Impact
14
Financial Impact
16
Operational Impact
17
Steps Towards E-Government
19
Futuristic Vision
27
Recommendations
30
9
Introduction
The Sudanese Electricity Distribution Company (SEDC) has
been paying, since inception, attention to the information
technology as a fundamental means of developing the
operational performance of the Company, thus it adopted
numerous technologies and consolidated efforts, at all levels
of management, and all the factors of success both at the level
of commitment of senior management or the provision of
financial support and qualified technical staff and users to
drive this technology boom. This paper seeks to reflect the
impact of the information technology in SEDC performance
3
Introduction
SEDC is using the Information Technology to apply technical,
scientific and practical knowledge which help provide the means,
equipment and devices of high efficiency and superb performance
to save efforts, time and cost and achieve the company's goals on
three levels:
1. The Individual Level (individual skills, knowledge)
2. The Functional Level (procedures and methods)
3. The Organizational Level (ways to transform inputs into outputs)
4
4791
Employee
s
Assets
$1
billion
5 Production
Arms
17
Companies
2,272,675
Customer
How Are These Resources Managed?
‫مكونات نظم المعلومات‬
‫‪6‬‬
Detailed Table of Gear Components
Photocopiers
400
Rich
Sharp
Printers
1700
HP
Laptop
1200
HP
Toshiba
PC
Devices
2000
HP
Data
Center
Firewall
4
Cisco
Cyber room
34
‫غرفة‬
Wireless
Switch
Router
Storage
Server
Component
77
Moterella
Infinit
249
Huawei
Cisco
134
Huawei
Cisco
7
6 SAN
1 NAS
173
HP
Datacom &
PC
Alcone
Netgeer
)Fiber ADSS (1000 KM
Planner ‫مخطط‬
Executer ‫منفذ‬
250 kM
850 Km
Fiber Optics Devices (SDH)
OSN 1500 Huawei
OSN 3500 Huawei
16
3
Mobile Network Devices
V.VALLY
MTN
SUDANI
ZAIN
200 Router
All Sites
Khartoum & States
(2) Link To
(13) Link To
One link
Alamarat &Almanshia
Darfour &Kordofan state
TO Sagana data
center
1000 connecter
MILESTONE
SNMP
Managing (560) surveillance
cameras
Managing and monitoring wireless devices
in offices, stations and servers
rooms
Managing routers and distributers for states’
devices
Facilitating access to network and computer
devices in the states
7
U2000
Managing and controlling (19) of optical signal
devices
Managing and monitoring (134) routers & (249)
distributors
Managing and monitoring fiber-optic lines
Fiber optics
Alternative
Networks
)Reserves(
Network Control
Systems (OMC)
‫االنظمة‬
– ‫المعلومات‬
‫مكونات نظم‬
Information
Systems
Components
Other Programs
-Accounting Module
Stores Module
Procurement Module
Human Resources Module
Transformers Module
Foreign Procurement Module
Production Module
Sales Module
Contracts and Projects Module
Assets Module
Administrative Affairs Module
8
Geographic Info. Systems (GIS)
-
-
-
Zero Procurements
Application
Third Party Points
Locations Application
Reported Complaints
Analysis
Field Inspection
Application
Loads Balance Application
Loss Calculation
Application
Loads Flow Application
Integrated Networks
Design Application
Assets Reports
Application
EPR System serves admin procedures
- New Connections System:
- Heavy Load System:
- Customers Service System:
- Surveillance Cameras
System:
- Attendance System:
- Meters Maintenance
System:
- Sudafund System:
- MMS Meters
Management
- Correspondence
Real Time Impact
9
The Real Time Impact
1.
2.
3.
4.
10
The Functional Impact
The Administrative Impact
The Financial Impact
The Operational Impact
The Functional Impact
The Information Technology (IT) has helped improve job
performance through the following:
•
•
•
•
•
•
11
Saving time, efforts and costs
Improving and upgrading quality of work outputs
Higher efficiency and effectiveness through better coordination
Building capacities of employees
More flexible work hours
Helped decrease routine tasks allowing more time for planning
and policy-making
The Functional Impact
Outcomes:
• Computing SEDC employees salaries, allowances, bonuses
and all dues and cuts carried out in a few minutes
• One user at a single work terminal (screen i.e. supplier
documents/invoices) managed to accomplish (39 694)
transactions
• Company financial statements print out right away (in
seconds)
• Stocks of all stores and their financial values accessible in a
click of a button
12
The Administrative Impact
IT with its various applications have played a vital role in
improving the SEDC administrative productivity creating
unprecedented opportunities in several areas including:
•
•
•
•
13
Support to administrative decisions
Facilitate and simplify procedures
Optimal employment of workforce
Follow-up, monitoring and evaluation
of performance
The Administrative Impact
• Expanding SEDC ability to reach a large number of customers, achieve their desires
and provide quality services to them and steadily improve such services (the new
connections ... customers services)
• Upgrading SEDC effectiveness in achieving its objectives by improving
performance and increasing the effectiveness of the administrative contact to
achieve them.
• Raising the SEDC efficient exploitation of its various resources through
computerization of operations and activities and improvement of the level of
services it offers.
• Increasing the ability of the administrative systems to quickly adapt to the
administrative and economic changes.
• Effective data storage, retrieval and processing and availing such to decision
makers in a timely manner which positively reflects in the overall performance.
• Helped the flow of information and document retention and confidentiality
(correspondence, e-mail)
• SEDC assets control and enhancing security (surveillance cameras, access control)
14
The Administrative Impact
Outcomes:
• Human Resources Management (4791 employees) in all
operations and administrative and financial procedures.
• Management of 101 Stores (10 at HQ, 36 in states, 55
offices) containing 5058 brands with 1919 for direct
purchase
• No. of orders for materials in 2015 = 24460 order
• Total value of orders for feeding 2442 branch-stores SDG
716,448,658083
15
The Financial Impact
•
•
•
•
Management of Revenues in 91 offices using ERP system
Management of Company's sales (connections.. prepayment.. load)
Management of expenditures based on annual plan (ERP budget)
Assessing Company’s actual needs of materials while causing no
stacked materials in warehouse (ERP, new connections)
Helped decision-making through financial analysis on display
panels and present dashboard financial reports.
Determining zero purchases (GIS, prepayment)
Optimum distribution of SEDC sales points and offices (GIS)
Designing integrated and partial networks, follow-up
implementation phases and estimated its cost calculation (GIS and
ERP Module contracts)
•
•
•
•
16
The Functional Impact
• Monitoring and follow-up transformers and their periodic readings (ERP Transformers
Module, GIS)
• Helped in planning the design and implementation of networks (integrated networks
module, study loads forecasts, studies templates in new connections)
• Automatically reading heavy load meters, connecting 95% of big customers meters to
load and MMS system
• Linking GIS and Control to help determine number of affected customers in case of lines
disconnection, besides identification alternative feeding
• Tracking and analyzing customers’ complaints and boost customers satisfaction (GIS,
customers services center)
• Management of maintained meters (meters’ management system in workshop)
• Identifying load centers, help end bottlenecks and determining alternative feeding (GIS,
Control Center)
• Help in transformers loads balance process (GIS Loads Balance Module)
17
The Functional Impact
• Developing a comprehensive accurate program of
preventive maintenance and improvement (GIS
Stations Module and Overhead Lines
Maintenance)
• Determining intersection points between the
distribution network and other services (water,
telecommunications, sanitation, roads, railways,
etc.) and strategic locations (GIS base map)
18
Steps Towards
E-Government
19
Clear Vision for Present & Futures
20
Systems Integration
SEDC Information Technology Administration has sought to link the
operating systems to achieve several benefits, including:
Speed up the different systems operations
Avoid data entry repetition
Unify data source and accuracy
Composition of aggregate reports that help in decision-making
 Availing electronic services to customers, government, employees, partners)
Systems linking examples:
Linking new connections to ERP connect
Linking connections to heavy load
Linking transformers to ERP
Linking connections to SEDC Portal Gateway
21
Linking prepayment system to Customer Service Center
Linking ERP to SEDC Portal Gateway
Linking GIS to control
Linking load to SEDC Portal Gateway
.
Company Portal
The portal enables SEDC to electronically deliver services to
the following sectors: The customers, partners, employees,
and government
22
Samples of E-Services
23
Practical Example: Stations GIS Module
A 12-layer database of all plant components designed to
facilitate stations management, operation and
maintenance plus a layer for stations maintenance in
addition to all user manuals and plant components
drawings for easy saving, use and sharing
Target Stations: Distribution stations
Users: Stations directors, operation, devices, protection and
control engineers
24
‫قاعدة بيانات المحطات‬
‫‪25‬‬
Practical Example: GIS Lines Maintenance Module
A layer designed for maintenance of overhead lines and
cables serving engineers and technicians as a stable
database for all faults, enabling analysis processes and
support correct decision-making and development of
preventive maintenance plan based on real data..
Targets: Overhead lines and cables maintenance offices
Users: Distribution departments and offices directors and maintenance
engineers
26
Lines Maintenance Layer
27
Futuristic Vision
28
Providing Smart Services, Business Initiatives
29
Business Intelligence (BI)
30
Is a methodology, characteristics
and techniques based on the
conversion of raw data into useful
information for business purposes
and often aims to provide better
support for making sound decisions
and assist institutions in identifying
and developing new opportunities
and implement an effective
strategy. The business intelligence
technology provides historical,
present and predictive views of
business operations
Recommendations
1.
2.
3.
4.
31
Supporting the information technology systems, their procedures and modern
technologies, hardware and software and management as the real capital today
and key resource in light of the continuing challenges and developments in the
business environment, so it is a must to encourage research and material and
moral development in this field.
Adopting scientific and practical methods means in making strategic decisions
relating to the destiny and the future of the electricity companies, starting from
defining the problem and gathering information and alternatives then
evaluating them to find the best alternatives through the optimal decision using
the information technology.
Offering continuous training of the technical staff for the transfer of the last
experiments and technologies as the cornerstone of successful organizations
that seek excellence
Creating smart partnerships between the information technology sectors of
electricity companies in the Arab World to exchange expertise and experiences
Thank You
32