Download Sanofi * Computacenter executive vendor meeting 3rd May 2016

The government digital agenda aims to create digital services that are more
efficient, convenient, secure and accessible than the manual services they
replace. The outcome will be a more positive customer experience - by making
transactions quicker and more reliable, digital services save time and money for
members of the public, as well as government departments.
Our customers need robust and costs effective digital IT platforms to help them
cope with the growing complexity and fluidity of digital services, as well as to
improve ongoing governance and management. Hybrid services and solutions
blend digital and physical delivery channels and capabilities to enable
businesses to grow faster and users to work smarter.
Computacenter enables users in a digital world.
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PUBLIC SECTOR WIN THEMES
Cost Saving
To deliver effective procurement and enable the financial savings that come
from new IT services and products - public sector organisations need to remove
risk and complexity from the supplier selection process. Computacenter
enables organisations to reduce ICT infrastructure costs by up to 40%, mitigate
risk and deliver an improved user experience. Providing an industrialised
process underpinned by commercial transparency and operational flexibility, we
align your business to Government ICT strategy. We differentiate through our
proven commitment to delivering commoditised ICT services with complete
commercial transparency and flexibility, enabling effective right-sizing of
services for the lowest possible cost. Utilising our industry expertise and
market leading position in end user services, we continually innovate to deliver
value back to our customers beyond simple procurement.
Digital Delivery for Channel Shift
We recognise that the digital age is having a dramatic impact on the speed of
change within IT and the business. Across our customer base we see the
increasing importance of a digital strategy to support business change, enable
users and reduce costs Computacenter accelerates the delivery of digital. We
understand how workplaces and workstyles are evolving - and the impact it has
on IT devices, platforms and applications. We help our customers departments
phase out less used channels as the number of applications delivered through
traditional routes decline. Our solutions empower users through self-service
channels to self-resolve and self-log.
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PUBLIC SECTOR WIN THEMES
Improving User Experience
The consumerisation of IT and the increasing importance of digital user
interfaces and experiences provide our customers with the opportunity to
improve and enrich their interaction with their customers and their users. Our
focus on, and experience of, enabling users means we are ideally positioned to
help our customers succeed. Our services and solutions provide a more usercentric support experience.
Continual Improvement
Customers don’t want IT suppliers who just deliver their SLAs; they want
business partners who drive innovation and continual service
improvement. Computacenter understands how technology and industry
changes can enable continuous improvement and bring knowledge of future
trends to our customers’ attention; with future trends encompassing both
technology and / or process. We provide technology and skills to run and
manage proof of concept initiatives or testing exercises. Our vendor
independence and unique relationships with hardware and software companies
gives us insight into emerging technologies and trends. Our learning from all of
our customers is shared to minimise disruption and enable tried and tested
improvement initiatives.
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PUBLIC SECTOR WIN THEMES
Multi-Supplier Collaboration
Market evidence shows that the era of IT outsourcing mega-deals is coming to
an end. Instead, organisations are favouring smaller, more targeted
contracts. This multi-sourcing model allows companies to select the best
provider for each service and create a strong ecosystem of IT
partners. Computacenter collaborates with primes, sub-contractors, suppliers
to promote seamless service delivery regardless of who carries out the
work. Together we define priorities, communication and create service
outcomes based on agreed shared service and operation level agreements.
Governance structures enable information likely to impact service or end-users
to be shared. We anticipate volumes, prepare appropriate messaging,
communication, projects, staffing levels with appropriately cleared staff.
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