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21st Century Instructional Guide for Career Technical Education Marketing Principles I Course Business and Marketing Cluster Business Concentration E-Business Concentration Fashion Marketing Concentration Hospitality and Tourism Marketing Concentration Management and Entrepreneurship Concentration Marketing Concentration Pharmaceutical/Medical Professional Sales and Marketing Concentration Real Estate Marketing Concentration Small Business Management Concentration Sports, Entertainment and Recreation Marketing Concentration Title: Marketing Principles I (WVEIS 0422) Standard Number: ME.S.MKT1.1 Marketing Education and Cooperative Procedures Students will demonstrate knowledge of the marketing education program and cooperative procedures. How can participation in a simulated or real business activity, and the marketing education program, prepare you for entry into the working world? Students will Learning Plan & Notes to Instructor: recognize the three components of a Introduce DECA using the DECA Guide, marketing education program. www.deca.org, or the DECA recruitment DVD; introduce curriculum with a guided search through the textbook and a course syllabus; introduce work experience with discussions with students and co-op employers. participate in a simulated or real business Use fundraising activities and marketing projects; activity. explore school-based enterprise and the Virtual Business Challenge using www.deca.org; participate in Dream Quest; have students prepare and give a sales presentation and assume the role of sales manager to write a sales training manual. Essential Questions: Objectives: ME.O.MKT1.1.1 ME.O.MKT1.1.2 1 Standard Number: ME.S.MKT1.2 Essential Questions: Objectives: ME.O.MKT1.2.1 ME.O.MKT1.2.2 ME.O.MKT1.2.3 ME.O.MKT1.2.4 Standard Number: ME.S.MKT1.3 Essential Questions: Interpersonal Skills in the Working Environment Students will demonstrate effective interpersonal skills. How will having good interpersonal skills, a strong work ethic, communication skills, and a positive attitude help you on the job with coworkers, customers, and managers? Students will Learning Plan & Notes to Instructor: illustrate positive relationships of coworkers, Role-play dealing with happy and unhappy customers; play a game called Do You Have a management, and customers. (e.g., positive Winning Attitude; explore students’ work attitude, self-control, and respect) experiences; invite a manager to speak with class; discuss, write, and follow classroom rules which build positive relationships in the classroom. demonstrate character traits of excellent Take online aptitude tests to explore personal traits; employees including honesty, integrity, discuss case studies; discuss, write, and follow empathy, industriousness, respect, and loyalty. classroom rules which include positive character traits. use proper grammar and vocabulary in verbal Complete written reports, memos, and business and written communications. letters; peer-edit written communications; practice and evaluate e-mail and telephone etiquette; include writing across the curriculum projects; give oral presentations including a sales presentation; participate in DECA individual or team competitive events. demonstrate nonverbal communications as it Give oral reports; participate in role plays and DECA relates to the work environment. competitive events; play communication games; research and discuss cultural differences in nonverbal communications when engaging in foreign trade. Employment Skills for the Workplace Students will demonstrate employment and job learning skills for the workplace. How can compiling career information, preparing for a interview, completing a resume and cover letter, and exhibiting proper dress for the workplace help in a job search? 2 Objectives: ME.O.MKT1.3.1 Students will collect information for a career search. Learning Plan & Notes to Instructor: Complete online and paper applications and computer-generated resumes, letters of application, and follow-up letters; explore marketing careers using the Occupational Outlook Handbook; take aptitude/interest surveys; explore the do’s and don’ts of interviewing and the application process; hold mock interviews and critique students’ performance; conduct a job fair with students participating in interviews with local employers. Write a cover letter, resume, follow-up letter, and resignation letter; provide documentation of work experience and community service; maintain and update file of employment documents. Complete job applications; collect two letters of recommendation; participate in the DECA Job Interview event at the WV DECA Career Development Conference. Participate in a job fair or mock interview; compete in the Job Interview event at the WV DECA Career Development Conference. Participate in a job fair or mock interview; compete in DECA’s competitive events; participate in a fashion show; invite a human resource manager to speak with class; using catalogs give students a $500 budget and have students choose, cut out, and assemble an appropriate work wardrobe. ME.O.MKT1.3.2 produce information for use in the employment process (cover letter, resume, follow-up letter, and resignation letter). ME.O.MKT1.3.3 provide information to be included on a job application. ME.O.MKT1.3.4 demonstrate interview skills in a simulated activity. ME.O.MKT1.3.5 demonstrate appropriate dress for the workplace. Standard Number: ME.S.MKT1.4 Essential Questions: Basic Marketing Math Skills in the Workplace Students will perform basic marketing math skills utilized in the workplace. How important is the knowledge to perform basic math skills, calculate taxes, discounts, and making change, if the electricity goes out, or if the business operates out of a cash box? 3 Objectives: ME.O.MKT1.4.1 Students will imitate procedures associated with the handling of cash including making change, preparing, and closing cash drawers. ME.O.MKT1.4.2 compute tax, discounts, net sales, and profit. ME.O.MKT1.4.3 recognize the different types of sales transactions. Standard Number: ME.S.MKT1.5 Essential Questions: Marketing Students will explain the fundamentals of marketing. How does marketing affect the economy? Describe how decisions are made as to what products are offered and how customers would know about the products without marketing. Students will Learning Plan & Notes to Instructor: discover marketing. Play vocabulary terminology/games; use study cards and create vocabulary pictographs; discuss how marketing affects students in their daily lives. Objectives: ME.O.MKT1.5.1 Learning Plan & Notes to Instructor: Utilize the Marketing Essentials marketing math workbook to lead students through cash draw calculations; work in the school store; using play money simulate a till and have students make change; explore online resources; contact guest speakers including banking and credit resources. Utilize problems in the Marketing Essentials marketing math workbook; participate in the Marketing Math DECA competitive event; work at the school store; conduct a fundraiser having students make computations including tax, discounts, net sales, and profit. Complete problems in the Marketing Essentials marketing math workbook; compete in the Marketing Math DECA competition; work in the school store; use simulated activities including processing cash, credit, C.O.D., discount, and layaway sales as well as returns, exchanges, and allowances; contact guest speakers to speak with class. 4 ME.O.MKT1.5.2 distinguish among the basic marketing functions as they apply to business. ME.O.MKT1.5.3 classify the three elements of the marketing concept (customer satisfaction, total company effort, and profit). ME.O.MKT1.5.4 recognize how the economic utilities add value. Make posters illustrating each function; use online resources and case studies to explore the importance of each function; divide class into groups giving each group a well-known business such as McDonald’s, Sears, American Eagle, Toyota, and Nike and have students prepare a collage illustrating how their company utilizes the functions of marketing. Divide students into groups giving them the choice of opening a t-shirt shop, a day care center, a pizza shop, or a sporting goods store. Have students write their plan for satisfying the needs and wants of their customers while making a profit. Share, critique, and discuss results. Invite business managers/owners to participate in a panel discussion; complete case studies which include the elements of the marketing concept; work with a local business to develop a customer satisfaction survey, conduct research, and report results to the business. Give students raw materials and have them assemble new product prototypes (form utility), and then explain how they will apply the marketing utilities of place, time, possession, and information to give potential customers added value. Divide class into groups giving each group a raw material such as tomatoes, steel, wood, petroleum, lemons, and rubber. Have students make a poster illustrating how their raw material will be transformed into a product and applying time, place, possession, and information utility. Share, then display posters in classroom. Have students disassemble and reassemble a product for form utility. 5 ME.O.MKT1.5.5 differentiate among the 4 P’s of the marketing mix. ME.O.MKT1.5.6 relate the importance of product positioning to the marketing mix. ME.O.MKT1.5.7 construct a customer profile. Develop a Venn diagram to illustrate the 4Ps of marketing; have students divide into groups to develop a new shampoo, restaurant, or perfume applying the 4Ps of marketing to launch a successful product. On a “word wall,” have students classify decisions made when applying the 4Ps of marketing. Give students lists of products or businesses such as Nike, Adidas, and Vans; Crest, Rembrandt, and Aqua Fresh; Pepsi, Coca Cola, and 7Up; American Eagle, Deb, and Hot Topics. Have students conduct online research to determine how each product/business positions itself. Discuss the current political campaign to determine how positioning is used to identify the political parties or candidates. Using www.census.gov to compile a demographic study of West Virginia, your county, or city; have students prepare a PowerPoint presentation explaining how demographics, psychographics, geographics, and product use are used to segment markets; divide class into groups giving each a wellknown business. Have them construct a customer profile explaining how demographics, psychographics, geographics, and product use impact the profile. Present and discuss; divide class into groups giving each group a generation (Silent Generation, Baby Boomers, Generation X, Generation Y, Milleniums, etc.). Have students use a podcast or Microsoft Moviemaker to develop a five minute newscast explaining the impact of each generation on marketing goods and services. Show and discuss podcasts/movies. 6 Standard Number: ME.S.MKT1.6 Essential Questions: Objectives: ME.O.MKT1.6.1 ME.O.MKT1.6.2 ME.O.MKT1.6.3 ME.O.MKT1.6.4 Selling Students will apply the principles of selling. How can a salesperson gain the trust of the customer to effectively sell a product to during the selling process? Students will Learning Plan & Notes to Instructor: use the steps in the selling process. Develop and make sales presentations; participate in role plays; compete in DECA’s Sales Presentation competitive event; contact local sales managers to speak with class; play online games such as Lemonade Stand; conduct fundraisers employing selling skills; have students assume the role of sales managers and write a sales manual explaining to potential employees how they expect sales personnel to conduct sales presentations. demonstrate the different approaches in the Role-play. Add a page on the sales approach to the sales process. sales manual. Discuss and outline the differences and similarities between the approach step in industrial versus consumer sales. construct a feature/benefit chart. Watch a sales presentation on QVC having students record the features and benefits of the product being presented and classifying features as generic, extended benefit, or tangible features. Prepare a feature/benefit chart. Have students develop a catalog page for a product in which they illustrate, list, and describe the product’s features and benefits. Post pages on bulletin board in classroom. Write a feature/benefit page for a sales manual. illustrate the three methods of determining Play communication games and discuss; write a needs (observation, questioning, and page for a sales manual explaining how sales people listening). should listen, observe, and question to determine a customer’s needs; role-play; employ who, what, where, when, why, and how to write questions to determine a customer’s needs. 7 ME.O.MKT1.6.5 develop a sales presentation. ME.O.MKT1.6.6 differentiate among the methods of handling objections. ME.O.MKT1.6.7 choose techniques for closing a sale. ME.O.MKT1.6.8 utilize the suggestion selling technique in the sales process. ME.O.MKT1.6.9 determine the necessity of relationship marketing and follow-ups to the sales process. Standard Number: ME.S.MKT1.7 Consumer Behavior Students will explain consumer characteristics and behaviors as they relate to marketing goods and services. How can you differentiate between rational and emotional buying motives of a customer in order to effectively sell goods and services? Essential Questions: Use the steps in the selling process to develop and give a sales presentation; complete a sales manual explaining how to sell; work as a sales person in the school store; sell a fund raiser; compete in the DECA Sales Presentation competitive event; role play. Role play; add a page to a sales manual on how to handle objections; handle objections in a sales presentation; write telemarketing scripts including overcoming objections; invite a sales manager to speak with class. Invite a sales professional to speak with class; compete in DECA’s Sales Presentation competitive event; add a page to a sales manual on how to close a sale; role play; include closing a sale into a sales presentation. Role play; invite a sales professional to speak with class; add a page on suggestion selling to a sales manual; research ways online retail sites use suggestion selling. Develop courtesy cards; contact a sales professional to guest speak with class; make follow-up calls to customers from fundraisers; make a school suggestion box; write a page for a sales manual on relationship marketing and follow-ups to the sales process; write customer thank-you letters; research how frequent buyer programs affect sales. Prepare a business card to be given to customers. 8 Objectives: ME.O.MKT1.7.1 Students will differentiate between rational and emotional buying motives. Learning Plan & Notes to Instructor: Divide class into groups giving each group a product or service (for example, greeting cards, life insurance, cars, prom gowns, hair styling). Have students write both rational and emotional motives for purchasing these products then share and discuss. Write role plays then exchange and perform for class. Prepare PowerPoint presentations, movies, or podcasts discussing rational/emotional motives. Add a page to a sales manual on emotional and rational motives for buying. Interview fellow students about recent purchases and the decision making process. Classify each purchasing decision as extensive, limited, or routine. Give students $10,000 to purchase an automobile and have them write the process they would go through to make a purchasing decision. Compare and categorize the steps in their decision making process to stimulus, problem awareness, information search, evaluation of alternatives, the purchase, and post purchase behavior. Add a page to a sales manual on the consumer decision making process. Hand out index cards with products and services such as computers, automobiles, hairstyling, skis, bicycles, or shoes. Ask students to compile lists of ways to prevent cognitive dissonance. Share and discuss. ME.O.MKT1.7.2 classify the consumer decision making process. Standard Number: ME.S.MKT1.8 Essential Questions: Economics Students will describe the importance of economic principles in today’s society. How does scarcity of the factors of production affect supply and demand, economic goods and services, and competition? 9 Objectives: ME.O.MKT1.8.1 Students will compare various types of economic systems. ME.O.MKT1.8.2 determine economic measurements used to analyze the economy. ME.O.MKT1.8.3 classify the resources of land, labor, capital, and entrepreneurship as factors of production used to satisfy wants and needs. ME.O.MKT1.8.4 demonstrate how scarcity affects the availability of economic goods and services. report the benefits of competition. ME.O.MKT1.8.5 ME.O.MKT1.8.6 determine the opportunity costs involved in making choices. ME.O.MKT1.8.7 construct the stages of the business cycle. Learning Plan & Notes to Instructor: Give students a chart with three columns— capitalism, communism, and socialism. Have students characterize each system on the chart. Share and discuss. Give each student a different country. Have students complete online research on the economic system of their country then give oral reports. Contact an economist to discuss economic indicators; conduct research to determine unemployment rate, CPI, inflation rate, GDP, and current interest rates. Divide class into groups and give each group the name of a local business. Have students make a poster illustrating how the company employs the factors of production. Present and discuss. Do online research to determine how scarcity affects the cost of gasoline. Choose from products such as the VCR, DVD player, Game Boy, and Walkman. Research how competition lowered prices and created new and improved products. View Modern Marvels episodes and discuss. List on the board the following: taking a part-time job; purchasing a new car; going to the prom; studying for a marketing test, attending the WV DECA Career Development Conference. Have students list the opportunity costs involved in each decision. Discuss. Play the game of Would You Rather? and discuss money/choices and what to give up. Chart and discuss the actions of consumers, businesses, and the government at each stage of the business cycle. 10 ME.O.MKT1.8.8 ME.O.MKT1.8.9 ME.O.MKT1.8.10 ME.O.MKT1.8.11 determine how an economic system addresses Make game cards listing characteristics of each the questions (what is to be produced, how it is economic system. Have students play What Ism Is It? Have students choose a country and research to be produced, and for whom). and give an oral report on how that country makes economic decisions. compare elasticity and inelasticity of demand. Give students a list of products—insulin for a diabetic, designer jeans, an Apple IPhone, gasoline, book bag, a cap and gown for graduation, etc. Have students decide whether each product’s price is elastic or inelastic and justify their decision. Graph a demand curve for a product whose price is elastic and for a product whose price is inelastic. Compare, contrast, and discuss the resulting graph. examine the role of government as a Prepare a chart on regulatory agencies/laws; discuss supporter, regulator, and provider of services “Where are your tax dollars going?” Classify and and competition. discuss government agencies into supporter, regulator, provider of services, or competitor. Research products recalled by the Consumer Products Safety Commission. Watch a 30 Days outsourcing episode; check tags examine the effects of outsourcing and downsizing on the U.S. economy. on clothing for country of origin and plot the countries on a world map; research employment standards/conditions in other countries; divide class into two groups to debate the effects of NAFTA on the U.S. economy; watch and discuss the movie Enron. 11 ME.O.MKT1.8.12 illustrate the concept of price on a supply and demand curve. Use food, prescription drugs, and gasoline as examples and discuss how changes in price affect supply and demand. Prepare a supply and demand schedule and graph a supply and demand curve plotting equilibrium price. Have students prepare cupcakes or cookies and sell them to other students each day for one week lowering prices each day of the sale. Track sales and record the effects of price on demand. Go online to play Lemonade Stand. Discuss what factors affected supply and demand. Plot supply and demand curves identifying and defining equilibrium price. ME.O.MKT1.8.13 recognize market equilibrium price. Standard Number: ME.S.MKT1.9 Essential Questions: Objectives: ME.O.MKT1.9.1 Business Ethics and Social Responsibility Students will discuss business ethics and social responsibility. How can business ethics and social responsibility help a business and the economy? What are the benefits to the business and economy if the business is socially responsible? Students will Learning Plan & Notes to Instructor: Watch Erin Brokovich, A Civil Action, Roger and Me point out the areas in which businesses or An Inconvenient Truth movies. Discuss demonstrate social responsibility and ethics. ethical/unethical behavior by the businesses involved. Research how “green” marketing creates goodwill for companies. Chart recalls and calculate the cost of recalls to businesses, communities, customers, and government. Research OSHA. Research business or marketing codes of ethics then have students write a code of ethics for their marketing class. Give students a critical incident— the Enron scandal, Martha Stewart’s case, the chicken plant fire at Hamlet, North Carolina, the Love Canal, Times Beach, Missouri, the Tylenol murders, the Exxon Valdez oil spill, the Ford Explorer/Goodyear Tire rollover incidents, Karen Silkwood/Kerr McGee case, etc. Have students research and give oral reports on what happened and assess the impact/consequences on 12 consumers, employees, communities, and the businesses involved. Trace the history of consumerism. Research key figures in the consumer movement such as Ralph Nader, Vance Packard, and Rachel Carlson. Research how consumerism has affected changes in packaging, labeling, and product development. Invite speaker from Consumer Affairs to speak with class. Write a letter making a consumer complaint; respond to a letter from a consumer complaining about a business’s product or service. Research workplace trends; interview parents to learn of benefits/trends where they work. Debate the impact of nationalized healthcare on employees, companies, government, and communities. Research and report on best companies for working mothers/fathers. Create charts of regulatory agencies recording what they do and the effect on consumers, workers, and the environment. Make a “word wall” of various regulatory agencies and their mission. ME.O.MKT1.9.2 recognize consumerism. ME.O.MKT1.9.3 determine current trends to improve the workplace for employees. ME.O.MKT1.9.4 research how regulatory agencies protect consumers, workers, and the environment. Standard Number: ME.S.MKT1.10 Essential Questions: Objectives: ME.O.MKT1.10.1 International Marketing Students will discuss the importance of international trade to nations. How can nations determine the right products to import and export and how can it help the economies? Students will Learning Plan & Notes to Instructor: distinguish between imports and exports. Check country of origin for products in each student’s possession and plot the countries on a world map. Contact a local company which exports and invite speaker to speak with class. 13 ME.O.MKT1.10.2 determine the interdependence of nations (contrast absolute and comparative advantages). Research products that nations import and export; create posters of nations with absolute/comparative advantages and the products; research the impact of low wages /lower environmental and consumer laws in Mexico to explain why Mexican companies enjoy a comparative advantage in the production of clothing over similar U.S. companies. Chart and discuss the advantages/disadvantages of international trade on employees, businesses, and government. Go online to research the U.S. balance of trade with Japan, China, Canada, Mexico, and India. Discuss the impact of a positive/negative balance of trade. Research embargoes and NAFTA, GATT, EU, CAFTA, and other trade agreements. Create a list of products for which tariffs and/or quotas are applied. Divide the class into groups and give each group a trade agreement and create a collage. Debate NAFTA. Invite a foreign exchange student to speak with the class about cultural differences in his/her country compared to the U.S. Research and create podcasts, PowerPoints, or movies reporting on cultural, economic, and political differences and their impact on international trade. Create a do’s and don’ts list when visiting either a European, Asian, African, or Arab country. ME.O.MKT1.10.3 recognize the advantages and disadvantages of international trade. ME.O.MKT1.10.4 research the U.S. balance of trade. ME.O.MKT1.10.5 examine trade barriers and trade agreements. ME.O.MKT1.10.6 point out how cultural, economic, and political factors impact businesses engaged in international trade. Standard Number: ME.S.MKT1.11 Essential Questions: Distribution Students will define the fundamentals of distribution. How do a direct channel of distribution and an indirect channel of distribution affect the cost of the product? How can a computerized inventory system save time and money for a business as opposed to a physical inventory count? 14 Objectives: ME.O.MKT1.11.1 ME.O.MKT1.11.2 ME.O.MKT1.11.3 ME.O.MKT1.11.4 ME.O.MKT1.11.5 ME.O.MKT1.11.6 Students will determine distribution activities. Learning Plan & Notes to Instructor: Explore and compare online vs. brick and mortar stores and online factories. Write the words “storage,” “handling,” “transporting,” and “distributing” on the blackboard or whiteboard. Have students list activities involved in each function of distributing products. diagram the channels of distribution for Create flow charts illustrating the path products take selective products. from producer to final consumer; watch episodes of Follow that Food; interview local farmers or producers to find the channel of distribution the goods they produce typically take. Invite a guest speaker to speak with class. select computerized inventory control systems. Contact a local store manager and arrange for students to take inventory; create a chart comparing and contrasting types of inventory control systems. compute shipping costs using shipping terms. Explore online FedEx/UPS site; package a product and have students research the cost of sending the package in a variety of ways. Chart the differences between FOB terms in regard to who pays for the shipping charges and who owns the merchandise while it is in transit. outline three levels of distribution intensity. Prepare a chart listing each level of intensity— extensive, limited, selective, and integrated—noting examples of products distributed in each way, definitions, and advantages and disadvantages of each method. Visit the local mall and find examples of products distributed at each intensity level. select the relative speed and cost of the five Create a chart listing truck, rail, waterway, pipeline, main modes of transportation for goods. and air. Have students research and record advantages and disadvantages of shipping via each method, examples of goods shipped via each method, and vocabulary related to each method (i.e. “fishyback,” “diversion in transit,” “common carrier,” etc.). 15 Standard Number: ME.S.MKT1.12 Essential Questions: Objectives: ME.O.MKT1.12.1 Participating in a Local Student Organization Students will participate in a local student organization. How can membership in a student organization benefit your career? ME.O.MKT1.12.2 discover the benefits and responsibilities of participation in a local student organization as an adult. ME.O.MKT1.12.3 demonstrate leadership skills through participation in local student organization activities such as meetings, programs, and projects. Learning Skills & Technology Tools 21st Century Skills Information and Communication Skills: Students will assess the purposes and goals of a local student organization. 21C.O.912.1.LS1 Student recognizes information needed for problem solving, can efficiently browse, search and navigate online to access relevant information, evaluates information based on credibility, social, economic, political and/or ethical issues, and presents findings clearly and persuasively using a range of technology tools and media. Learning Plan & Notes to Instructor: Contact alumni members or state officers to speak with students about DECA; participate in DECA conferences including Fall Leadership, WV Career Development, and New York or Florida Academies; compete in a DECA competitive event; represent WV at the DECA International Career Development Conference. Participate in DECA fundraisers, social, and community service events. Invite alumni members to speak with the class; create a feature/benefit chart of becoming an alumni member of DECA; create a list of program completers and write each a letter inviting them to join DECA as an alumni member. Join DECA; attend meetings; compete in competitive events; serve as a chapter or state officer; lead a community service project; participate in fundraisers. Teaching Strategies Culminating Activity Students will conduct research on Martha Stewart on why she spent time in jail. Evidence of Success 16 21C.O.912.1.TT2 Thinking and Reasoning Skills: 21C.O.912.2.LS1 21C.O.912.2.TT1 Personal and Workplace Skills: 21C.O.912.3.LS1 Student routinely applies keyboarding skills, keyboard shortcut techniques, and mouse skills with facility, speed and accuracy. Student engages in a critical thinking process that supports synthesis and conducts evaluation using complex criteria. Student knows how to find information necessary to solve advanced problems related to hardware, software, networks, and connections (e.g., by accessing online help, Internet searches, technical documentation, system utilities, and communication with technical experts). Student remains composed and focused, even under stress, willingly aligns his/her personal goals to the goals of others when appropriate, approaches conflict form winwin perspective, and derives personal satisfaction from achieving group goals. Students will work in groups and create a commercial about their school, DECA, or a community service project. Students will complete a “Computer Person Star Search.” 17 21C.O.912.3.TT2 Student works collaboratively to acquire information from electronic resources, conducts online research, and evaluates information as to validity, appropriateness, usefulness, comprehensiveness and bias. Learning Skills & Technology Tools Entrepreneurship Skills: A C D Students will create a digital media message promoting a sporting event. Teaching Strategies Culminating Activity Student understands concepts Students will open and processes associated with Paradise Cookies—have successful entrepreneurial students bring in cookies performance. and determine prices. Student understands Students will create a fundamental business concepts timeline for gas prices. that affect business decision making. Show students movie Student understands concepts, Facing the Giants. Discuss teamwork and strategies, and systems leadership skills and needed to interact effectively how they relate to each with others. other. Evidence of Success 18 Culminating Assessment: Culminating Assessment 1. Take the content standards test and pass at a 75% level; compete in a DECA competitive event; have each student choose a product or service and prepare and give a sales presentation. At the same time, have each student assume the role of a sales manager for the business selling their product. Prepare a sales manual instructing sales representatives how to sell the product. Include pages on the preapproach, consumer motivation and decision making process, approach, determining customer needs, product presentation, answering customer questions and objections, closing the sale, and building customer relationships and followups. Also have each student prepare a sales aid and a business card. Give presentations and critique. Collect sales manuals. 2. Have students develop an employment portfolio to include a resume, letter of application, followup letter, letter of recommendation, resignation letter, application, and answers to typical interview questions. Invite local businesses to participate in a job fair with students using the employment documents to apply for a job. Provide feedback. Links and Other Resources: 3. Technical Skills Performance Assessment Links and Other Resources Related Websites: Advanced Distributed Learning www.adlnet.org America's Career InfoNet www.acinet.org America's Job Bank www.ajb.org America's Service Locator www.servicelocator.org A*S*K Institute www.ASKInstitute.org 19 CareerOneStop www.careeronestop.org Career Voyages http://www.careervoyages.gov/index.cfm Employment & Training Administration www.doleta.gov The Job Accommodation Network (JAN) http://www.jan.wvu.edu Marketing Education Association www.nationalmea.org Marketing Education Resource Teaching Cite www.marketingteacher.com Marketing Education Review www.marketingeducationreview.com Marketing Education Teaching Ideas www.knowthis.com/academic/marketinged.htm MBA Research and Curriculum Center www.mark-ed.org Monthly Labor Review Online: Labor Force Archives http://www.bls.gov/opub/mlr/indexL.htm#Labor force National DECA www.deca.org National Retail Federation www.nrf.com 20 Occupational Information Network www.doleta.gov/programs/onet Office of Disability Employment Policy www.dol.gov/odep Pathways to Success http://careertech.k12.wv.us/pathwaystosuccess/ U.S. Department of Labor in the 21st Century http://www.dol.gov/ West Virginia Career and Technical Education http://careertech.k12.wv.us West Virginia Earn A Degree Graduate Early (EDGE) http://www.wvtechprep.wvnet.edu/edge.htm Workforce West Virginia https://www.workforcewv.org/ Contacts: Contacts Marketing Teachers: See Marketing/DCT Directory Marketing Coordinator: Betty Sias, [email protected] OCTI Assistant Executive Director and EOCTST Coordinator: Donna Burge-Tetrick OCTI Executive Director: Gene Coulson 21