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Wroclaw School of Banking Faculty of Finance and Management Academic year: 2015/2016 SYLLABUS Degree type: Bachelor (BA) Semester: 1 Code: BUC Subject status: obligatory Form of study: full-time Management Language: English Form of / number of hours Name of subject / module: BUSINESS COMMUNICATION Full-time 15 hours ECTS points Form of credit Class - note Eg Total points for subject 5 Points for lectures Points gained during ECTS points for classes with an exercises, projects, academic teacher or workshops present (labs) 0 ECTS points for student's own work (homework, etc) 2 3 Subject coordinator: dr Robert Florkowski Subject tutor: dr Robert Florkowski 1. Preliminary requirements: 1.1. regarding knowledge, skills and social competences: Knowledge, skills and competences acquired at level of secondary education. 2. Foundations and teaching objectives: Business communication may be seen as specific range of continuum of any interpersonal communication. The goal of this module is to get students acquainted with key ideas and concepts in the area of business communication in order to strengthen their sensitivity on such aspects as: character styles, gender differentiation or power distances. The course will give students a variety of opportunities to explore various aspects of communication significant in such fields like negotiation strategies, conflict management and third party intermediary. Selected readings together with role-playing simulations, class exercises and discussions will provide students with knowledge and skills to help them interact with people from different social backgrounds in various contexts. 3. Detailed teaching objective of the module/subject: Effect code Name of education effect Reference to the teaching objectives of the general study programme KNOWLEDGE BUC_W01 Students will gain knowledge which will provide a solid base for interpersonal sensitivity. K_W02 BUC_W02 Students will acquire variety of information significantly broadening the understanding of subtle interplay between multiple factors shaping the outcomes of interpersonal encounters. K_W04 BUC_W03 Students will have an opportunity to gain in depth knowledge about correlations between an individual and his or her cultural and social background. Students will incorporate into theirs frame of thinking, complex dynamics tainting the process of communication, mediation and adaptation in business. K_W05 BUC_U1 Students will acquire language skills essential for studied area. K_U02 BUC_U02 Students will have an opportunity to acquire interpersonal/communicational skills assisting in efficient coping with wide spectrum of contexts. Students will have an opportunity to check in practice significance of active listening, empathic understanding, transparency, unconditional positive regard. skills useful in facilitation individual and group communicational dynamics and processes. K_U13 BUC_U03 Students will have an opportunity to learn skills useful in facilitation individual and group communicational dynamics and processes. K_U18 SKILLS SOCIAL COMPETENCES BUC_K01 They will become more aware citizens of intercultural communities and business partners. K_K01 BUC_K02 Students will acquire basic personality assessment skills. Such competence will assist in shaping attitudes of other people through application of rules of effective communication. K_K01 BUC_K03 Students will have an opportunity to gain the capability to participate or lead the team work and facilitate the progress of group work and integration. K_K01 4. Detailed curriculum No 1 Contents Introducing basic notions and diverse analytical perspectives: concepts of communication, business communication, negotiation, mediation, therapeutic communication and mediation, interpersonal, intrapersonal, facilitation, conflict, group cohesion, auto presentation. Teaching objective of the module or subject BUC_W02, BUC_U1 2 Business/interpersonal communication & principles of psychotherapy: Rogerian person-centered approach, verbal & nonverbal channels of communication, coherency/congruency, transparency, empathy/attunement/emotional synchrony vs. dyssemia, antipathy & sociopathy, “warmth”, unconditional positive regards, suspension of judgment, active listening, attitudinal qualities vs. breakdowns in interpersonal communication. BUC_W01, BUC_U03, BUC_K02 3 The process of communication skills training: identifying communication skills, sensitization, practice, feedback, evaluation. Modern technical devices used in interpersonal skills training: tape recording, video recording, one way mirror observation and communication analysis. BUC_K03, BUC_K01, BUC_U02 4 Communication in the heterogenic group. Leadership, conformity and discussion process. Contexts and group process. Effective leadership, teams and coalitions. BUC_W03, BUC_U02 5 Personality profiles as relevant component of communication & mediation. Personality disorders as extreme styles of character: narcissistic, anti-social, histrionic, border-line, schizoid, paranoid, schizotypal, dependent, avoidant, obsessive-compulsive, passiveaggressive, depressive. BUC_W02, BUC_U03 6 The elements of proxemics: how and what communicates the space? From organizing physical space to the role of spatial distances between individuals in communication process; personal space and territory; public, social, personal and intimate space. BUC_W02, BUC_K03 7 Emotional intelligence: Interpersonal & intrapersonal & emotional intelligence: self-awareness, managing emotions, recognizing emotions in others, handling relationships, alexithymia & affective disorders. Social intelligence & social skills: dealing with diversity, intolerance, prejudice, stereotypes, stigma, racism, ageism, sexism versus successful business communication. BUC_W01, BUC_W03, BUC_U02, BUC_K01, BUC_K03 5. Teaching methods Teaching methods include: Interactive lecture, group discussion, role playing, workshop and presentation. 6. Individual work of student required Students are expected to study selected literature prior to the class. Active participation of each student is the key requirement. 7. Fundamental / obligatory literature 1. Rogers C. R. 1994, Stevens B., Person to person. The Problem of Being Human, A Condor Book, London. 2. Rogers C. R., 1993, A therapist’s view of psychotherapy, Constable, London. 3. Goleman D., 1996, Emotional intelligence, Bloomsbury Publishing Plc, London. 8. Supplementary literature (including other teaching aids like legal acts, jurisdictions, scientific articles, etc.) 1. Dickson D. A., Hargie O., Morrow N. C., 1993, Communication Skills Training for Health Professionals. An instructor’s handbook, Chapman & Hall, London. 2. Cathcart R. S., Samovar L.A., 1992, Small Group Communication, Wm. C. Brown Publishers, Dubuque. 3. Corey M. S., Corey G., 1986, Groups. Process and Practice, Brooks/Cole Publishing Company, Pacific Grove. 4. Kaplan H. I., Sadock B. J., 1988, Synopsis of Psychiatry. Behavioral Sciences. Clinical Psychiatry, Willliams & Wilkins, London. 9. Conditions of credit 10. Methods of verification of reaching the desired teaching objectives (effects) Verification method Teaching objective Activity Test BUC_W01 x x BUC_W02 x x BUC_W03 x x BUC_U01 x BUC_U02 x x BUC_U03 x x BUC_K01 x BUC_K02 x BUC_K03 x Project and presentation x x x x