Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
FICORA 33 F/2014 M 1 (5) Unofficial translation Regulation on the technical implementation and ensuring of emergency traffic Issued in Helsinki on 17 December 2014 The Finnish Communications Regulatory Authority (FICORA) has, under sections 244 and 278 of the Information Society Code of 7 November 2014 (917/2014), laid down: Chapter 1 General provisions Section 1 Objective of the Regulation The Regulation includes requirements with which it is ensured, as regards public communications networks, that emergency calls and emergency text messages as well as related information essential for the emergency service are transferred from communications networks to Emergency Response Centres. The requirements of the Regulation also ensure better chances of success for emergency calls in the event of different congestion and disturbance cases in communications networks. Section 2 Scope of application This Regulation applies to emergency calls and emergency text messages in a public communications network. Section 3 Definitions Emergency call means in this Regulation a call to the universal emergency call number 112. Emergency text message means in this Regulation a mobile network SMS (Short Message Service) message that the user can send to the number 112. Sparsely populated area means in this Regulation rural municipalities as referred to in the statistical grouping of municipalities made by Statistics Finland, and those semi-urban municipalities that in the Rural Development Programme are classified as sparsely populated rural areas. Locality means in this Regulation a concentration of inhabitants as defined by Statistics Finland. Central locality means in this Regulation a locality that is important for the administration or economic activity of a municipality and complies with Statistics Finland's definition of a central locality or village centre. FICORA 33 F/2014 M 2 (5) Chapter 2 Implementing and routing emergency traffic Section 4 Implementing emergency traffic A telecommunications operator providing call services must provide a possibility for the user to make an emergency call and also, if the user has a mobile subscription, a possibility to send an emergency text message. The telecommunications operator must see to that an emergency call can be made 1) from a functioning telephone network subscription the use of which has been restricted or which has been closed for reasons attributable to the user; 2) from a prepaid subscription where the balance is zero; and 3) from a mobile phone that does not have a card identifying the subscription. The telecommunications operator must see to that it is possible to send an emergency text message from a prepaid subscription even if the balance is zero. The telecommunications operator must see to that the calling line number, which is transmitted with the emergency call, 1) allows getting information about the subscriber, user and installation address; 2) enables call-back to the relevant subscription; and 3) in case of a mobile subscription, also enables positioning of it. The telecommunications operator must, for its part, see to that the accuracy and reliability of the address and location data that is related to the emergency call and that is submitted to the emergency services authority meet the following requirements: 1) the address data related to fixed network subscriptions and mobile network subscriptions is no older than 24 hours and they contain the address submitted for the subscription 2) the location data via mobile network-based positioning indicate the location of the subscription at least at the accuracy of one cell The telecommunications operator must see to that in conjunction with 112 emergency calls made from vehicles (eCall) the eCall flag received from the in-vehicle terminal is transmitted with emergency calls. Section 5 Routing emergency traffic A telecommunications operator must transfer with the emergency call information on the co-management area of Emergency Response Centres from which the call originates, provided that the information is available from the network. The telecommunications operator must route emergency calls to the system of the emergency services authority in a manner that is FICORA 33 F/2014 M 3 (5) according to the routing data and that is agreed by the emergency services authority and telecommunications operators. The area code the user has possibly dialled must not affect the routing data formed in the network. The telecommunications operator must document in a technology-specific manner the practices used for routing emergency calls. The telecommunications operator transmitting text messages must route emergency text messages to the telecommunications operator with whom the emergency services authority has agreed on the transmission of emergency text messages to the system of Emergency Response Centres. The telecommunications operator must see to the eventual rerouting of emergency calls made from a corporate network (company's internal IP network, PABX network or other corresponding network), and the eventual number modification in the originating centre or equivalent so that, on the basis of the information received from the above-mentioned network, information on the co-management area of Emergency Response Centres from which the call comes is transferred with the call. The telecommunications operator must, for its part, see to that the call cannot be forwarded to the universal emergency call number 112. The telecommunications operator transmitting an emergency call or an emergency text message to an emergency services authority must see to that the calling line number is always transferred with the emergency call and the emergency text message when the number has been received and the emergency services authority's interface enables the number transfer. Chapter 3 Ensuring emergency calls Section 6 Ensuring emergency calls in general A telecommunications operator must dedicate priority to emergency calls in a public communications network. The telecommunications operator must document in a technology-specific manner the practices used for prioritising emergency calls. The redundancy of components that have priority rating 1 and 2 and that comply with FICORA Regulation 54, as well as connections between them must be implemented so that emergency traffic of the connection that functions as back-up is prioritised the same way as the connection that is backed. The connections between the Emergency Response Centre and the telecommunications operator connecting the Emergency Response Centre to the public communications network must have redundancy. The telecommunications operator must ensure that the base station carrier waves are turned off in case the transmission connection between the mobile network mobile station and the base station controller breaks. FICORA 33 F/2014 M 4 (5) Section 7 Ensuring redundancy of the network used for emergency calls in localities of sparsely populated areas A telecommunications operator must ensure that a single transmission connection break between a mobile network base station and a priority 2 component referred to in FICORA Regulation 54 does not prevent emergency calls via mobile networks in any entire locality mentioned in Annex 1. The telecommunications operator must ensure that a single transmission connection break between a concentrator for more than 100 fixed telephone network subscribers and a priority 2 component referred to in FICORA Regulation 54 does not prevent emergency calls via the fixed telephone network in any entire central locality of municipalities mentioned in Annex 1. The telecommunications operator must document its plan and implementation of redundancy referred to in this section for each locality in sparsely populated areas. Chapter 4 Provisions on entry into force Section 8 Entry into force and transitional provisions This Regulation enters into force on 1 January 2015 and will remain in force until further notice. This version of the Regulation takes into account the latest available version of Statistics Finland's list of localities from 2012, as well as the known municipal changes up until early 2014 and the changes made to the statistical grouping of municipalities. Consequently, 30 localities will be added to the scope of redundancy requirements. These localities are marked in red in Annex 1 of the Regulation. Telecommunications operators must ensure that in respect of the localities in question the redundancy required by the Regulation have been implemented by 31 December 2015. In 2016, the 112 emergency text message will be deployed in conjunction with the deployment of the new information system for Emergency Response Centres. The preparedness required by the 112 emergency text message must be implemented in telecommunications networks in such a manner that they can be deployed as soon as Emergency Response Centres are ready to process them. The in-vehicle emergency call system (eCall system) will be finally available when the eCall functionalities have been implemented in all vehicle devices, communications networks and Emergency Response Centres. According to the latest decisions made at the EU level, eCall must be deployed in Emergency Response Centres by 1 October 2017. Section 9 Information and publication This Regulation is included in the Series of Regulations issued by the Finnish Communications Regulatory Authority and it can be obtained from the FICORA Customer Service Office: FICORA 33 F/2014 M Office address Itämerenkatu 3A, Helsinki Postal address P.O. Box 313, FI-00181 Helsinki Telephone +358 295 390 100 Fax +358 295 390 270 Website http://www.ficora.fi/ Business ID 0709019-2 Helsinki 17 December 2014 Asta Sihvonen-Punkka Director-General Kirsi Karlamaa Director 5 (5)