Download SEESA DBN Consumer Protection Training Invite

SEESA TRAINING
Attention:
Attention: Durban
Durban
Consumer Protection
Protection Training
Training
Consumer
Understand
the implications
implications of
Understand the
of the
the Consumer
Consumer Protection
Protection Act.
Act.
Time:
Time: 09:00-16:00
09:00-16:00 (light
(light lunch
lunch incl)
incl) || Cost:
Cost: R1
R1 500.00
500.00 (Incl.
(Incl. Vat.)
Vat.)
PLACE:
PLACE:
Spotlight
Spotlight House,
House, 3
3 Derby
Derby Place,
Place, Derby
Derby Downs
Downs Office
Office Park,
Park, University
University Road,
Road, Westville
Westville
Click to
Click
to View
View Google
Google Map
Map
CONTACT:
CONTACT:
Loryn Bester
Bester || TEL:
TEL: 012
012 810
810 2000
2000 || FAX:
FAX: 012
012 810
810 2207
2207 || E-MAIL:
E-MAIL: [email protected]
[email protected]
Loryn
Limited seats - first come first served. (Seat only confirmed once payment received)
Our training will also assist you in claiming money back on the Skills Development Levies you pay.
You will also be able to complete a thorough Employment Equity Plan should you use our training.
Seesa believes in providing training which is not of an academic nature but rather practical so as to provide
attendees with workable information.
The aim of the course is to provide individuals with a clear understanding of the implications
of the Consumer Protection Act, including an insight into the fundamental consumer rights.
1. Introduction to the Consumer Protection Act
What is the purpose of the act. To whom does the act applies?
2. Right to equality in the Consumer Market
What does the right to equality in the Consumer Market Means to the Consumer?
Protection against discriminatory marketing. What constitutes as Marketing? What is discriminatory Marketing? What will constitute
to be unfair discrimination in Marketing? When is discriminatory Marketing permissible?
Reasonable grounds for Differential treatment in specific circumstances. When would it be reasonable grounds for Differential
treatment?
Equality court jurisdiction over this Part. Is differential treatment always unfair discrimination? Where do I institute any proceedings
regarding perceived unfair discrimination? When will my claim be valid? When will a court be able to decide whether it was unfair
discrimination?
3. Consumers right to privacy
What is direct marketing? What does the right to privacy entail within the context of marketing?
When may a supplier contact a consumer for the purposes of direct marketing? Mechanisms to
block direct marketing communication.
Regulation of time for contacting consumers. When may a Consumer be contacted?
4. Consumer’s right to choose
Consumers have a right to select suppliers. How does this apply in the real world?
What is the legal implications pertaining to expiry and renewal of fixed-term agreements.
What is meant with cooling-off period after direct marketing and how does it apply.
May a consumer cancel advance reservations or bookings?
Consumers must be afforded the opportunity to choose or examine goods.
What happens if a consumers goods are delivered not on time?
May a consumer return goods?
What is unsolicited goods or services?
www.seesa.co.za | +27 12 810 2000
PAGE 1 OF 2
5. Right to disclosure and information
What is plain and understandable language?
What is the implications if goods do not have a price or is
displayed with an incorrect price?
Product labelling and Trade descriptions, what information
must be disclosed on products?
Disclosure of reconditioned or grey market goods.
What information must be disclosed on my sales records?
Must a supplier disclose its intermediaries?
Deliverers, installers and others must be identifiable.
6. Right to fair and responsible marketing
What are the general standards of marketing of goods or
services?
What is bait marketing?
What is negative option marketing?
What effect does direct marketing have on consumers?
What are the requirements of catalogue marketing?
What rights does a consumer have with regards to trade
coupons and similar promotion?
What implications does a customer loyalty programme
have on suppliers?
What are the requirements for promotional competitions?
What is important when advertising an alternative work
scheme?
Am I allowed to do referral selling? And what is it?
I have an agreement with a person lacking legal capacity –
what now?
7. Right to fair and honest dealing
What is unconscionable conduct?
What would be constituted as False, Misleading or
Deceptive representation?
What is Fraudulent Schemes and Offers according to
section 42 of the act?
The effect the Act has on Pyramid and Related Schemed.
What is a Multiplication scheme? What is a Pyramid
scheme? What is a Chain Letter scheme?
Consumers have the right to assume suppliers is entitled to
sell goods – What does this mean for the ordinary
consumer?
What does the Act say pertaining to Auctions? General
rules on advertising of auctions.
What impact does changes, deferrals and waivers, and
substitution of goods have on an existing agreement?
What is my right as a consumer pertaining to over-selling
and over-booking?
8. Right to Fair, Just and Reasonable terms and
conditions
What will constitute as unfair, unreasonable and unjust
contract terms?
How must a supplier draw a consumer’s attention to
specific terms and conditions?
What does the act say about written consumer
agreements?
What is Prohibited Transactions, Agreements or Terms and
Conditions?
9. Right to Fair Value, good quality and safety
A consumer may demand quality service.
A consumer may demand safe, good quality goods.
What is the minimum period for an implied warranty on
goods or services?
There is a warranty on repaired goods.
Consumers have a right to be warned concerning the fact
and nature of goods and services.
Certain goods must be recovered and disposed correctly.
Goods that becomes defective or hazardous must be
monitored and recalled.
Consumers have a right to claim damages for injuries
caused by unsafe/defective goods or services.
10. Supplier’s accountability to consumers
What is a lay - by sale? What is the maximum cancellation
penalty that may be charged for cancelling a lay-by
agreement?
What is pre paid certificates, credits and vouchers? The
implications thereof.
How does prepaid services and access to service facilities
work in terms of the act?
What are my rights, if a supplier is in possession of my
property?
Deposits in respect of containers, pallets or objects. Who
can be refunded, how much and where?
Return of parts and materials. What does the act say with
regards to my old components?
11. How to initiate a complaint to the Commission.
12. Investigation by the Commission.
13. Outcome of an investigation.
The course is presented by SEESA’s professional and experienced facilitators.
Our highly-affordable and tax-deductible services include: Labour Law,
BEE, Skills, Occupational Health & Safety, UIF and Consumer Protection
for businesses
SEESA Labour assists businesses with all Labour Law matters by
providing on-site consultations, facilitating access to
representation at the CCMA or other Bargaining Councils, and
guaranteeing its legal services. SEESA Labour services include:
Employment contracts, disciplinary hearings, retrenchments,
incapacity hearings, union negotiations etc.
SEESA Consumer Protection assists business owners and
suppliers with the implementation of this far-reaching new
legislation by way of perusing clients’ marketing and sales
documentation and advising thereon. SEESA also provides
clients with assistance upon receipt of compliance orders,
during tribunal hearings or with general complaint
procedures.
SEESA BEE guides businesses in BBBEE (Broad Based Black
Economic Empowerment) compliance, verifications and
requirements in order to benefit from the new legislation.
SEESA Skills acts as an external skills development
facilitator and assists businesses with workplace skills
plans, annual training reports and reclaiming up to 50% of
the levies already paid to the relevant SETA's.
www.seesa.co.za | +27 12 810 2000
PAGE 2 OF 2