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Diversity and Inclusion 2011 - 2012 Leading with Diversity “Thanks to my care at UH, I’m back fishing with my grandkids and living the life I love.” James Curry Grandfather and fisherman When 83-year old James Curry came to University Hospitals with a stubborn wound, his physician identified a circulation problem and offered an innovative process and treatment that got him back on his feet. Mr. Curry was treated at the Wound Care and Hyperbaric Medicine Center at University Hospitals Bedford Medical Center, a campus of UH Regional Hospitals. University Hospitals Committed to Our Patients, “Supplier diversity is an investment in taking care of the community you serve.” Alan Wilde, Vice President, System Services, University Hospitals “We get it, we understand the environment our patients come from. They look like our families.” Sonja Haywood, MD, University Hospitals Case Medical Center; Assistant Professor, Case Western Reserve University School of Medicine Our Community, Our Suppliers “UH is focused on community engagement and youth. Our programs provide opportunity and support.” Frank Miller, Staff Assistant for Diversity and Inclusion, University Hospitals “My passion is working with the Latino community to increase academic achievement and interest in careers in health care.” James Delgadillo, Student, Case Western Reserve University School of Medicine and President of the Latino Medical Student Association (LMSA) Our Commitment To Diversity and Inclusion Dear Friends: At University Hospitals, our commitment to diversity and inclusion extends to our employees, our patients, our business partners and to the communities we serve. Northeast Ohio is home to one of our country’s most ethnically diverse communities, and we believe that our workplace should mirror that diversity. Maintaining a diverse workforce ensures that our employees and physicians are able to relate effectively to our patients and their families in a welcoming environment. It also Alfred Rankin Jr., Chairman, Board of Directors; Thomas F. Zenty III, Chief Executive Officer, University Hospitals; Donnie Perkins, Vice President for Diversity and Inclusion, University Hospitals enhances our ability to attract and retain the most talented health care professionals. At UH, we believe that we have a responsibility to promote positive change by improving health care access and working to eliminate health disparities. Over a five-year period, UH fulfilled its pledge to dramatically improve health care access in Northeast Ohio through our Vision 2010 strategic plan and investment in the community. Going forward, we will continue to focus on reducing health disparities by advancing our recruitment, community engagement and supplier diversity strategies. All three are interconnected, and the success of one will impact the success of the others. We pledge our continued commitment to enhancing the well-being of our communities and providing the best care for every patient, every time. Thank you for your support of University Hospitals and dedication to our mission: To Heal. To Teach. To Discover. Thomas F. Zenty III Alfred M. Rankin Jr. Chief Executive Officer Chairman, Board of Directors University Hospitals University Hospitals Donnie Perkins Vice President for Diversity and Inclusion University Hospitals Closing the Gap “They said I would not live past 18, but God saw different…” Melinda Crosby says about living with Sickle cell disease. Crosby, 41, is thankful to University Hospitals Sickle Cell Anemia Center (SCAC), where the professionals know her, the disease, and the best treatment for her while experiencing a crisis. “I am able to call and let them know what is happening. They can take care of me and send me home. The nurses know me, since I have been coming here for more than 15 years,” says Crosby. Sickle cell disease affects the red blood cells, causing pain where they are not able to flow freely through the arteries. It is most common in people from the African Diaspora. For this reason, nurses and doctors must be sensitive to their patient’s culture and needs. Crosby experiences chronic pain, called a “crisis.” She “lost count” of how many times this year she has been admitted to the hospital. “More than 20,” she recalls. “By the time I get home, I’m there for a couple of weeks then I have to go back.” “There are people in my life that take good care of me,” says Crosby, “and that includes the people at University Hospitals who are always there each time I need them.“ NITY OUTR EA MU M C O H C Working to Eliminate Health Care Disparities At University Hospitals our goal is to provide quality health care, improve access to health care and to provide education DIVE NT R LIE RE C R U IT M E RSITY as a way to help eliminate health care disparities. Our strategy for addressing disparities in Northeast Ohio is comprised of three principles – Community Outreach, Recruitment and Supplier Diversity. Each is connected to SU PP the other, and each contributes to improving the quality of health care we are able to provide to our region. 2 UNIVERSITY HOSPITALS • 1-866-UH4-CARE “The nurses know me, since I have been coming here for more than 15 years.” Melinda Crosby Treated at University Hospitals Sickle Cell Anemia Center Community Outreach Our community outreach programs are effective vehicles for bringing health education, screening and other health care services directly to those in need. Our efforts focus on increasing health literacy, providing better access to quality health care facilities and providers, and supporting communities in need by funding vital health programs. Recruitment We understand that it is important to our patients that our staff reflects the community. Our diverse workforce helps eliminate cultural and language barriers to optimal health care and increases our patients’ engagement with UH as their health care provider. Supplier Diversity By supporting area minority- and female-owned contractors, University Hospitals has built a diverse supply chain that, in turn, has added badly needed jobs to the Northeast Ohio region. We have invested in training a diverse workforce for tomorrow through high school and apprenticeship programs. Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 3 Working to Eliminate Health Care Disparities Understanding the Needs of our Diverse Patients Sonja Haywood, MD, practices Family Medicine at UH Case Medical Center and is an Assistant Professor at Case Western Reserve University School of Medicine. She believes that the biggest challenges facing her patients are poverty and stress, along with higher incidences of chronic illnesses such as heart disease, diabetes and cancer. In addition to higher risk factors for chronic disease, African-Americans are often sicker and more likely to die from their illnesses compared with the White and Asian populations. “Poverty equals stress,” says Haywood, “and often it is not the patient’s fault but rather the patient’s circumstances that increase health disparities.” Sonja Haywood, MD, University Hospitals Case Medical Center; Assistant Professor, Case Western Reserve University School of Medicine Although she is a successful physician today, Dr. Haywood grew up in poverty. She believes that her background gives her a deeper understanding of the social and cultural factors that affect the health of her patients. She is Among the nation’s leading academic medical centers, University Hospitals Case Medical Center is the primary affiliate of Case Western Reserve University School of Medicine, a nationally recognized leader in medical research and education. a proponent of the benefits of a diverse health care workforce because, “We get it, we understand the environment our patients come from. They look like our families,” which provides a deeper understanding of the patient’s life situation. She also works to “cross-pollinate” these cultural insights with other physicians and staff from different backgrounds which increases everyone’s understanding of our diverse patients. Close-Up on Health Care Disparities Despite steady improvements in both the overall health of Americans and the quality of care today, African-American, Native American and Hispanic populations have higher rates of morbidity and mortality regardless of their gender, condition, age or socio-economic status compared with the non-Hispanic White and Asian population. They are also less likely to receive routine medical procedures or timely treatments, and experience a lower quality of health services due to a variety of reasons. Health disparities are the result of many – or all – factors related to: • Physical disparities – genetic, lifestyle and environmental factors that predispose certain individuals to medical conditions such as hypertension, diabetes, obesity or asthma, along with higher rates of mortality. • Health care disparities – issues related to access to health care facilities, poor quality of care, lack of medical insurance, cultural or language barriers, lack of a primary care physician, later diagnosis and treatment and other physician-related factors such as apathy and a lack of cultural sensitivity. 4 UNIVERSITY HOSPITALS • 1-866-UH4-CARE Centering Pregnancy Program Ohio is ranked 13th highest in the U.S. in infant mortality. In an effort to improve outcomes for at-risk young mothers in the region, the Nurse Connie Piccone, MD, Clinical Director, Sickle Cell Anemia Center (SCAC); Assistant Professor, Case Western Reserve University School of Medicine Midwifery Division of UH MacDonald Women’s Hospital launched the Centering Pregnancy Program (CPP), an internationally recognized alternative method of group prenatal care and delivery. Sickle Cell Program Program Director Pamela Hetrick, CNM, MSN, and Clinical Assistant Professor at Case Western Reserve University School of Medicine, states “Sickle cell is a disease that CPP empowers expectant mothers by encouraging responsibility that very often gets and accountability for their health through a “facilitative rather than overlooked,” mentions Connie Piccone, MD, didactic” approach. CPP consists of 10 weekly sessions starting at the Clinical Director, Sickle Cell Anemia Center 16th week and continuing through the 36th week of gestation. Hetrick (SCAC) and Assistant Professor, Case Western says that some fathers attend as well, and gain a better perspective of Reserve University School of Medicine. the pregnancy from the mother’s point of view. The group dynamic helps reduce stress and depression among new young mothers who are often For this reason, the SCAC’s mission is, “to alone or isolated during their pregnancy and afterward. The program provide state-of-the-art, comprehensive educates participants about breast feeding and helps provide other care for children with Sickle cell disease.” It essential services needed during pregnancy for a good outcome. includes educating patients, families, schools, the local community and medical providers to increase knowledge and awareness of Sickle cell disease. Since 1989, the SCAC, along with area pediatricians and family physicians, has cared for more than 300 Northeast Ohio children. Higher than average rates of unemployment nationally, and in the It is the largest hemoglobinopathy program Northeast Ohio region in particular, have resulted in fewer families in Ohio. It participates in numerous clinical with affordable medical insurance who do not have the ability to pay trials and is devoted to developing new for routine doctor visits and health screenings. As a result, serious therapies to reduce Sickle cell’s severity health issues often remain undiagnosed until a later stage in the and multi-organ complications. disease when there are fewer effective treatment options available. The issues and realities are complex – not limited to race or genetic factors alone. For example, Hispanic women (excluding Puerto Rican women) actually have lower infant mortality rates compared to non-Hispanic White women. While poverty certainly plays a role in health disparities, higher incomes alone do not guarantee better health outcomes for minorities. Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 5 James Delgadillo, a second year medical student attending Case Western Reserve University School of Medicine and President of the Latino Medical Student Association (LMSA), coordinated a five-session workshop series promoting health education, nutrition and sexual health to teens in the community. NITY OUT RE MU M A O RD NT LIE RE C R U IT M E IVERSITY CH C Our Community, Our Mission SU PP Community Outreach is one of three ways that University Hospitals is addressing health care disparities in Northeast Ohio 6 University Hospitals is committed to the staff in various positions in order to gain surrounding community and participates an understanding and exposure to the in a variety of programs designed to medical field. increase awareness of health disparities, improve cultural competency among nurses Many of the community outreach and and physicians and promote diversity recruiting events are developed along with recruitment among physicians and other several UH Employee Resource Groups who health care professionals by encouraging provide additional cultural insights that minority youth to consider a career in benefit the program participants. health care. Frank Miller, Staff Assistant for Diversity and Inclusion, oversees several “UH is focused on community engagement programs including a job shadowing and youth. Our programs provide experience in which high school students opportunity and support,” says Miller. spend 40 hours working closely with UH UH provides support to young people by UNIVERSITY HOSPITALS • 1-866-UH4-CARE Delgadillo is involved in community outreach to the Latino community in Cleveland. Working with Esperanza, a Clevelandbased organization dedicated to improving academic achievement in the Latino community, he coordinated a five-session workshop series promoting health education, nutrition and sexual health to teens in the community. The workshops were also designed to help Latino students to become interested in careers in health care. Reaching Out UH and the LMSA conducted a series of health fairs during Minority Health Month this past April, funded in part by a grant shared with the Asian Pacific American Medical Student Association. The fairs were conducted in two Asian neighborhoods and one Hispanic church and included screenings and physician consultations. Nearly 100 participants attended each of the three health fairs, many of whom had chronic, untreated health issues and no resources with which to address them. donating library books, coats and book bags For the past six years, UH has hosted the to students in need. Other school programs Hispanic Roundtable Reception, featuring support deaf students and provide assistance leading Hispanic physicians and over to autistic children. Through a partnership with 185 community leaders. UH also invites American Seaway Foods/Giant Eagle stores, students from Historically Black Colleges UH also donates food items to needy families. and Universities (HBCUs) medical schools to consider a career in the medical field at UH funds these various community outreach UH after graduation by participating in the and school programs through the University David Satcher Clerkship Program. Students Hospitals Office for Diversity and Inclusion. completing their fourth year of medical school Members of the UH Minority Leadership spend one month at UH as Satcher clerks Committee and Minority House Staff also learning first hand from top medical and volunteer to provide health and wellness clinical professionals about various fields of information, support outreach initiatives, medicine and career options. Frank Miller, Staff Assistant for Diversity and Inclusion, University Hospitals and serve as role models for youth, young adults and other members of the community. Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 7 Our Community, Our Mission Connecting with the Latino Community Wanda Cruz-Knight, MD, lends a unique personal perspective on reaching out to diverse communities particularly among Latino patients. The most important thing for health care professionals to know is that creating an effective connection with their Latino patients is about more than simply speaking Spanish. It’s about understanding the cultural differences inherent within the many countries and regions of origin that make up the Hispanic demographic Creating an effective connection with patients is about more than simply speaking their language. including Cuba, Puerto Rico, Mexico, the Caribbean and South America. She calls this “diversity within diversity.” Having an understanding of the cultural nuances in the Spanish language among the different segments is also important. It is also about understanding cultural similarities. For example, in general, Latino patients expect professionalism from their physicians and health care workers rather than an informal or familiar approach. Respect of elders is paramount – the use of Wanda Cruz-Knight, MD, Director of Pre-Doctoral Education Division at University Hospitals Case Medical Center; Assistant Professor at Case Western Reserve University School of Medicine the honorific don or doña connotes respect while the use of señor or señora is appreciated among adults. Making an Impact by Providing Quality Health Care Dr. Cruz-Knight, Director of Pre-Doctoral Education Division at University Hospitals Case Medical Center and an Assistant Professor at Case Western Reserve University School of Medicine, grew up within the primarily Puerto Rican community that is located in the greater Cleveland area. She believes this provides her practice the opportunity to make a greater impact in providing quality health care and addressing the health disparities of her patients. She says that Latinos look at disease and their health in general in culturally different ways. As the Latino population increases, the wellness gap is widening as safety net programs and access to medical insurance are declining. She also believes that it is important to focus on the social determinants that contribute to health disparities along with other causes. 8 UNIVERSITY HOSPITALS • 1-866-UH4-CARE Our Community, Our Mission Journey Program: Guiding Students into Medical Careers Sarah Sells, science teacher at the Cleveland School of Additionally, in 2010 The Joan C. Edwards Charitable Science and Medicine (CSSM) at John Hay High School, Foundation announced the creation of the Edwards is the co-founder of the Journey Program along with Scholarship Endowment at Case Western Reserve Frank Miller, Staff Assistant for Diversity and Inclusion at University. An initial investment of $10 to $12 million University Hospitals. The program provides opportunities over 10 years will establish an endowment for full-tuition for select students of excellence with an interest in scholarships for students to earn bachelors and medical science and math by integrating new educational events degrees at Case Western Reserve University School of into their curriculum. There were 54 students enrolled in Medicine. In addition, the foundation will provide a the Journey Program during the 2010-2011 school year renewable grant to University Hospitals Case Medical who will graduate in 2012. Center for the Edwards Fellowship and the Physicians Development Program. Providing Students with Valuable Experiences During an additional 40 classroom hours, participants work at UH shadowing staff and gaining exposure by observing surgeries, autopsies and dialysis treatments. In the fall of their senior year, CSSM holds a Senior Symposium in which the students present their experiences at UH to their parents, community leaders and fellow classmates. Sells says the symposium is a sort of debut or “coming out” for these seniors into the world for the first time in a professional setting. University Hospitals donates to numerous schools and programs in Northeast Ohio. We committed to a donation of $200,000 to the ACE (architecture, construction and engineering) Mentor Program over four years. Contributions in 2010 in community, health improvement services, programs and Sarah Sells, teacher at the Cleveland School of Science and Medicine at John Hay High School, is the co-founder of the Journey Program support total $42 million, education and training total $47 million. Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 9 Joanne Puryear, an advanced clinical nurse at University Hospitals Rainbow Babies & Children’s Hospital’s NICU center, trains new nurses to meet the needs of the culturally diverse parents of our youngest patients. Recruiting & Training with an Eye to the Future RD T EN LIE RECRU IT M IVERSITY H UNITY OUTRE AC MM O C SU PP Recruitment is one of three ways that University Hospitals is addressing health care disparities in Northeast Ohio 10 UNIVERSITY HOSPITALS • 1-866-UH4-CARE Recruiting for Future Success Finding the right individuals for career opportunities at University Hospitals goes beyond what one reads on the résumé. It is the full depth and breadth of experiences that allow employees to perform their jobs well. Only the best talent can accomplish the organization’s goals. Our commitment, coming from the top down, is to establish a recruitment strategy that seeks the highly skilled from all backgrounds and cultures. It allows them, on all levels, to reflect the diverse communities in which we serve. Same sex parents, teen mothers, older, Our Diversity Executive single, Amish parents and those from various religions and cultures are all concerned about their child. “We want the family to have a good experience when they are here,” offers Puryear. As co-chair of the nurse diversity council, and responsible for new nurse leadership, orientation and Donnie Perkins, Vice President for Diversity and Inclusion, University Hospitals retention, Puryear teaches What Nurses Need to Know, Parts I & II. Students discuss language barriers, cultural and religious differences, and the many moods the parents may experience. “Diversity and inclusion are vehicles for any organization “We treat our patients with cultural sensitivity and give to meet its mission,” explains Donnie Perkins, Vice President them quality culturally diverse care,” offers Puryear. for Diversity and Inclusion at University Hospitals. “Whether “This is a very intense atmosphere,” she continues. it’s health care or higher education, the objective is to have “The babies are very sick and the parents are under stress. an environment that leverages all of the organization’s We try to help the nurses to be sensitive to their needs. talents. It promotes innovation, creativity and equity for We ask, ‘What do we need to do to help them everyone, particularly those that have been under-represented get through this?’” for so long.” Since joining University Hospitals in 2011, Perkins has mapped out a plan to continue the hospital’s commitment to recruitment, supplier diversity and improved access to quality health care – all working toward eliminating health care disparities. Perkins, who had a long, stellar career in higher education before coming to UH, understands that cultural competency is paramount to providing quality health care. “We are “Cultural diversity is a way of life at University Hospitals. It is one of the cornerstones of the UH corporate culture. I am pleased that cultural diversity counts at UH.” Hilton Smith working to ensure that all members of our organization are fully aware of the connection between our patients’ race, ethnicity, cultural background and languages and quality culturally competent patient care,” mentions Perkins. What is most important, he says, is that healthy, educated Hilton Smith, Senior Vice President, Turner Construction; Chair of the Cultural Diversity Committee of the Board at University Hospitals people are needed to help our community grow and prosper. “It’s about people, relationships and progress,” mentions Perkins. “UH will continue to work to improve health outcomes and economic prosperity for all communities in the region.” Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 11 Vision 2010 University Hospitals Ahuja Medical Center University Hospitals Seidman Cancer Center The first new freestanding hospital in Cuyahoga County in 30 years is located in Beachwood and offers the community accessibility to highquality medical care. With inpatient, outpatient and emergency services, we are able to serve the diverse Cleveland area, the surrounding suburban areas and the greater community more efficiently. At our freestanding cancer hospital next to Lerner Tower, we are dedicated to the treatment and research in the fight against cancer. We provide services in a way not available to our patients before, therefore improving the continuity of quality health care. Our partnership with Breen Breast Health Pavilion allows us to provide free mammograms to uninsured and underinsured women. Susan V. Juris Nathan Levitan, MD President, University Hospitals Ahuja Medical Center President, University Hospitals Seidman Cancer Center; Professor, Case Western Reserve University School of Medicine Vision 2010 Able Fence and Guardrail (FBE) AC Plastering (MBE) Action Door Service (FBE) AKA Construction Management Team (FBE) Allied Door Systems, Inc. Aluminum Supply Co. (FBE) American Piping & Mechanical (FBE) American Shipping & Packaging (MBE) Atlas Electric Company (FBE) Ballast Construction dba Ballast Fence (FBE) Bay-West Electric Co., Inc. (FBE) Bencin Trucking (MBE) Bidar Construction Company (MBE) Bolt Logistic (MBE) Bradley Construction Co., Inc. (MBE) 12 University Hospitals Brings Minority- and female-owned businesses that helped make Vision 2010 a reality Builders Glass & Panel (MBE) Burkshire Construction Co, Inc. (FBE) Chagrin Valley Steel Erectors (FBE) Chieftain Trucking (FBE) Chemsteel Construction Co. (FBE) Chieftain Trucking & Excavating (FBE) CJI, Inc. (FBE) Clark Mechanical (MBE) Coleman Spohn Corporation (MBE) Collinwood Shale Brick & Supply (FBE) Comm Steel (MBE) Commercial Tile & Stone, Inc. (FBE) Cook Paving and Construction (MBE) Cuyahoga Fence, LLC (FBE) Cuyahoga Supply & Tool, Inc. (FBE) Dentz Painting (FBE) Diversified Painting (FBE) UNIVERSITY HOSPITALS • 1-866-UH4-CARE DLR Protection (MBE) Down to Earth (FBE) Dynamics Currents (MBE) East West Construction (MBE) Five Star Supply Company (FBE) Forest City Erectors (FBE) G.E. Masonry (MBE) G.E. Mechanical (MBE) G.E.Control (MBE) Gabor Enterprises (FBE) Gateway Electric (MBE) Gecon Supply Co. (MBE) Global Point Technologies, Inc. (MBE) Granger Trucking (MBE) Gratton Building Specialties (FBE) H.D. Baker Sales Co., Inc. (FBE) Hammond Corporation (FBE) Hammond Mechanical (MBE) Interstate Safety & Service Company, Inc. (FBE) J.L.J.I. Enterprises, Inc. (MBE) Jance & Co. (FBE) JEK dba Insulation Specialty Co. (FBE) Jones Technologies Enterprises, Inc. (MBE) JWT & A (MBE) KBJ, Inc. (MBE) Kemet Construction (MBE) KLE Construction (MBE) Lakeland Electric Supply (FBE) LDH Painting, Ltd. (MBE) Leader Electric Supply (FBE) Lee Construction & Properties (MBE) M. Rivera Construction (MBE) Mac Installation & Consulting (MBE) Quality Care to Our Communities Center for Emergency Medicine Designed to be easily accessible and welcoming to all members of our community, the Center for Emergency Medicine is the new front door to our community and is just steps away from public transportation on Euclid Avenue. Our commitment to quality care is extended to all members of our community without regard to their insurance coverage or ability to pay for services. Ed Michelson, MD Chairman, Department of Emergency Medicine at University Hospitals Case Medical Center; Associate Professor, Case Western Reserve University School of Medicine Quentin & Elisabeth Alexander Neonatal Intensive Care Unit University Hospitals Rainbow Babies & Children’s Hospital We take into consideration every environmental condition in regard to comfort for every NICU patient and their family which allows our team to provide evidence-based, efficient, family-centered care. The same dedication is taken into consideration as it relates to our culturally diverse patients and their needs through our staff’s compassion and commitment to quality health care. Mary Nock, MD Co-Medical Director, Quentin & Elisabeth Alexander Neonatal Intensive Care Unit, University Hospitals Rainbow Babies & Children’s Hospital; Associate Professor, Case Western Reserve University School of Medicine Mac Mechanical (FBE) MCM Company, Inc. (FBE) McTech Corp dba Tech Ready Mix (MBE) Midwest Cable (MBE) Miles Mechanical (MBE) Minority Electric (MBE) Minority Trucking & Contracting Association, LLC (MBE) Moddy Nolan Inc. (MBE) Mohawk Re-Bar Services, Inc. (MBE) Minority Business Solutions (FBE) New Era Builders (MBE) New Generation Painters (MBE) North Electric, Inc. (MBE) Northstar Contracting, Inc. (MBE) Otis Maintenance & Trucking, Inc. (MBE) Ozanne Construction Co., Inc. (MBE) Performance Painting, LLC (FBE) Pete and Pete Container Service (FBE) Petty Group, LLC (MBE) Post Painting, Inc. (FBE) Power Mike & Co. (MBE) Precision Engineering & Contracting (MBE) Price Builders & Developers (MBE) Pro Construction (MBE) R.L. Hill Management (MBE) RA Strauss Electric Supply (FBE) Ralph Tyler Companies (MBE) R-Cap Security (MBE) Regency Construction Services, Inc. (FBE) Relmec Mechanical, LLC (FBE) Richmond Insulation (FBE) Riley’s Transportation of Ohio (MBE) Rittman, Inc. dba Mull Iron (MBE) Rivera Construction Company (MBE) Robert P. Madison International, Inc. (MBE) Rockport Construction & Materials, Inc. dba Rockport Ready Mix (FBE) Roma Design (MBE) Royal Landscape and Gardening, Inc. (FBE) Safety Controls Technology (FBE) Samsel Supply (FBE) Saringer Sheet Metal (FBE) Schroeder Plastering (FBE) Sierra Metals (MBE) Start To Finish (FBE) Taner Construction Group (MBE) Taner Crane and Equip (MBE) Tech Ready Mix (MBE) The Coniglio Company (MBE/FBE) The Dependable Painting Co., Inc. (FBE) The Wood Technologist, Inc. (MBE) Thermo-Tec Insulation, Inc. (FBE) Time Line (FBE) TMG Services, Inc. (FBE) Total Roofing Services, LLC (FBE) Troutman Construction (MBE/FBE) United Ready Mix (MBE) US Communications & Electric (FBE) Valley City Builders Supply, Inc. (FBE) Van Auken Akins Architects, LLC (FBE) Western Reserve Interiors, Inc. (FBE) Wood Concepts (FBE) Work Best Electric (FBE) Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 13 Building A Sustainable M. Don Carthorn is President of American Shipping and Packaging, Inc. (ASAP). ASAP worked with UH during Vision 2010. Our Commitment to Supplier Diversity The business case for supplier diversity has changed over the past decade from “it is DIV NT ER LI RE C R U IT M E ERSITY H UNITY OUTRE AC MM O C SU PP Supplier Diversity is one of three ways that University Hospitals is addressing health care disparities in Northeast Ohio the right thing to do” to “it makes good business sense.” Many companies with a commitment to supplier diversity have a strong belief that increased supplier diversity increases shareholder value. Small businesses often operate on a “lean” basis and provide value to their customers through lower costs and higher efficiencies. While the shareholder value case is quantifiable and valid, UH takes their commitment to supplier diversity even further. Alan Wilde, Vice President, System Services, believes that the inclusion of minority- and female-owned businesses (MBEs and FBEs) is vital to the future of the region. By contracting with a talent pool of diverse suppliers, UH contributes to the economic development of the communities in Northeast Ohio, through the creation of jobs and the overall growth and stability of local companies. “It’s an investment in taking care of the community you • 1-866-UH4-CARE page1414 UNIVERSITY SupplierHOSPITALS Diversity - PGS 14-16 ASAP provides a broad range of shipping and logistics services Future including local and long-distance moving, commercial relocation, warehousing and storage, as well as hard-to-ship personalized packing, crating and shipping, both nationally and internationally. ASAP began to work with UH during Vision 2010 in a joint venture with Ohio Desk, providing furniture delivery and installation for both UH Ahuja Medical Center and UH Seidman Cancer Center. Carthorn stresses that, “minority-owned companies are out there, they just need an opportunity,” and he stresses that companies should view minority-owned businesses as, “more than just an MBE used to meet diversity qualifications.” Instead, he believes that companies should view MBEs as actual business partners. Joint ventures like the Ohio Desk partnership enable companies to target larger projects and the larger, first-tier companies can provide mentoring to smaller MBEs and FBEs that enhance their knowledge and experience as they pursue future projects. ASAP’s work with UH directly resulted in the addition of three employees to the company. serve.” As these small businesses Health care disparities in African- succeed, they, and the communities American and Hispanic communities they represent, will strengthen along with female-headed households economically and continue to grow. are positively impacted by the strength of local small businesses. Increased MBEs and FBEs are often more employment means that local residents likely to hire and invest in training are better able to afford screening, unskilled workers which improves the level of employee loyalty and Alan Wilde, Vice President, System Services, University Hospitals increases their commitment to providing treatment and medications that are vital to living a healthy life and managing chronic illnesses. At a time quality products and services to their customers. For when one in three African-American households with many workers, employment may come with added children are going hungry, stable employment means benefits like medical insurance, savings plans and tuition less stress on breadwinners who will be able to provide reimbursement – all of which contribute to a better food for their family. overall quality of life in the future. Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity 15 Our Commitment to Supplier Diversity University Hospitals’ commitment to diversity is evident in the inclusion efforts undertaken during Vision 2010. By expecting UH suppliers to take ownership of inclusion in order to participate in Vision 2010, the hospital was able to achieve the majority of its diversity goals. Cassandra Johnson, architect and Director of Construction, revealed that UH focused on “creatively bringing people together” through strategic match making while developing areas for inclusion that weren’t apparent at first. They also had the expectation that subcontractors compete at a higher level and rise to the occasion, which resulted in those suppliers having a “full seat at the table” while gaining first-hand experience in the highly specialized field of hospital construction. Johnson notes that the first- and secondtier suppliers developed relationships University Hospitals’ during construction that will be beneficial commitment to diversity for the first-tier vendor companies wishing to participate in future projects in the region that also have diversity goals. is evident in the inclusion efforts undertaken during Vision 2010. Cassandra Johnson, Director of Construction, University Hospitals Supplier Diversity Success Stories Cynthia Troutman, President of Troutman Construction and Supply, connected with University Hospitals through a matchmaker event and won the contract to build test rooms to designer specifications. Troutman’s company built a total of eight full-size model rooms in an offsite location that were used to test the functionality of the equipment and layout of typical rooms that were planned for use in UH Ahuja Medical Center and UH Seidman Cancer Center. UH staff tested the mock-ups of patient rooms, emergency rooms and operating suites and provided feedback that assisted the designers in perfecting optimal room design. Judith Lester, majority owner of Allied Door Systems, provides repair and replacement for specialty doors and entrances for UH at ambulatory facilities throughout the region. As her company grows, Lester plans to focus on hiring returning veterans as service technicians. 16 UNIVERSITY HOSPITALS • 1-866-UH4-CARE Cynthia Troutman, President and Kenneth Troutman, Vice President and General Manager of Troutman Construction and Supply To Heal. To Teach. To Discover. Visit UHhospitals.org/diversity to learn more about our diversity initiatives. The DiversityInc Top 5 Hospital Systems © 2011 University Hospitals