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Diversity and Inclusion 2011 - 2012
Leading with Diversity
“Thanks to my care at UH, I’m
back fishing with my grandkids
and living the life I love.”
James Curry
Grandfather and fisherman
When 83-year old James Curry came to University Hospitals with a stubborn
wound, his physician identified a circulation problem and offered an innovative
process and treatment that got him back on his feet. Mr. Curry was treated at
the Wound Care and Hyperbaric Medicine Center at University Hospitals Bedford
Medical Center, a campus of UH Regional Hospitals.
University Hospitals
Committed to Our Patients,
“Supplier diversity is an investment
in taking care of the community
you serve.”
Alan Wilde, Vice President, System Services,
University Hospitals
“We get it, we understand the environment
our patients come from. They look like
our families.”
Sonja Haywood, MD, University Hospitals
Case Medical Center; Assistant Professor, Case
Western Reserve University School of Medicine
Our Community, Our Suppliers
“UH is focused on community
engagement and youth.
Our programs provide
opportunity and support.”
Frank Miller, Staff Assistant for Diversity
and Inclusion, University Hospitals
“My passion is working with the Latino community
to increase academic achievement and interest in
careers in health care.”
James Delgadillo, Student, Case Western Reserve
University School of Medicine and President of the
Latino Medical Student Association (LMSA)
Our Commitment
To Diversity and Inclusion
Dear Friends:
At University Hospitals, our commitment to diversity
and inclusion extends to our employees, our patients,
our business partners and to the communities
we serve.
Northeast Ohio is home to one of our country’s most
ethnically diverse communities, and we believe that
our workplace should mirror that diversity. Maintaining
a diverse workforce ensures that our employees and
physicians are able to relate effectively to our patients
and their families in a welcoming environment. It also
Alfred Rankin Jr., Chairman, Board of Directors; Thomas F. Zenty III,
Chief Executive Officer, University Hospitals; Donnie Perkins,
Vice President for Diversity and Inclusion, University Hospitals
enhances our ability to attract and retain the most
talented health care professionals.
At UH, we believe that we have a responsibility to promote positive change by improving health care
access and working to eliminate health disparities. Over a five-year period, UH fulfilled its pledge to
dramatically improve health care access in Northeast Ohio through our Vision 2010 strategic plan and
investment in the community.
Going forward, we will continue to focus on reducing health disparities by advancing our recruitment,
community engagement and supplier diversity strategies. All three are interconnected, and the success
of one will impact the success of the others.
We pledge our continued commitment to enhancing the well-being of our communities and providing
the best care for every patient, every time. Thank you for your support of University Hospitals and
dedication to our mission: To Heal. To Teach. To Discover.
Thomas F. Zenty III
Alfred M. Rankin Jr.
Chief Executive Officer
Chairman, Board of Directors
University Hospitals
University Hospitals
Donnie Perkins
Vice President for Diversity
and Inclusion
University Hospitals
Closing
the Gap
“They said I would not live past 18, but God saw different…”
Melinda Crosby says about living with Sickle cell disease.
Crosby, 41, is thankful to University Hospitals Sickle Cell Anemia Center (SCAC), where the
professionals know her, the disease, and the best treatment for her while experiencing a
crisis. “I am able to call and let them know what is happening. They can take care of me
and send me home. The nurses know me, since I have been coming here for more than
15 years,” says Crosby.
Sickle cell disease affects the red blood cells, causing pain where they are not able to
flow freely through the arteries. It is most common in people from the African Diaspora.
For this reason, nurses and doctors must be sensitive to their patient’s culture and needs.
Crosby experiences chronic pain, called a “crisis.” She “lost count” of how many
times this year she has been admitted to the hospital. “More than 20,” she recalls.
“By the time I get home, I’m there for a couple of weeks then I have to go back.”
“There are people in my life that take good care of me,” says Crosby, “and that
includes the people at University Hospitals who are always there each time I
need them.“
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Working to Eliminate
Health Care Disparities
At University Hospitals our goal is to provide quality health
care, improve access to health care and to provide education
DIVE
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as a way to help eliminate health care disparities.
Our strategy for addressing disparities in Northeast Ohio
is comprised of three principles – Community Outreach,
Recruitment and Supplier Diversity. Each is connected to
SU
PP
the other, and each contributes to improving the quality of
health care we are able to provide to our region.
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UNIVERSITY HOSPITALS • 1-866-UH4-CARE
“The nurses know me, since
I have been coming here for
more than 15 years.”
Melinda Crosby
Treated at University
Hospitals Sickle Cell
Anemia Center
Community Outreach
Our community outreach programs are effective vehicles for bringing health education, screening and other
health care services directly to those in need. Our efforts focus on increasing health literacy, providing better
access to quality health care facilities and providers, and supporting communities in need by funding vital
health programs.
Recruitment
We understand that it is important to our patients that our staff reflects the community. Our diverse workforce
helps eliminate cultural and language barriers to optimal health care and increases our patients’ engagement
with UH as their health care provider.
Supplier Diversity
By supporting area minority- and female-owned contractors, University Hospitals has built a diverse supply
chain that, in turn, has added badly needed jobs to the Northeast Ohio region. We have invested in training
a diverse workforce for tomorrow through high school and apprenticeship programs.
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
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Working to Eliminate Health Care Disparities
Understanding the Needs
of our Diverse Patients
Sonja Haywood, MD, practices Family Medicine at UH Case Medical Center
and is an Assistant Professor at Case Western Reserve University School of
Medicine. She believes that the biggest challenges facing her patients are
poverty and stress, along with higher incidences of chronic illnesses such
as heart disease, diabetes and cancer. In addition to higher risk factors
for chronic disease, African-Americans are often sicker and more likely to
die from their illnesses compared with the White and Asian populations.
“Poverty equals stress,” says Haywood, “and often it is not the patient’s
fault but rather the patient’s circumstances that increase health disparities.”
Sonja Haywood, MD, University Hospitals
Case Medical Center; Assistant Professor, Case
Western Reserve University School of Medicine
Although she is a successful physician today, Dr. Haywood grew up in
poverty. She believes that her background gives her a deeper understanding
of the social and cultural factors that affect the health of her patients. She is
Among the nation’s leading academic
medical centers, University Hospitals Case
Medical Center is the primary affiliate of
Case Western Reserve University School
of Medicine, a nationally recognized
leader in medical research and education.
a proponent of the benefits of a diverse health care workforce because,
“We get it, we understand the environment our patients come from.
They look like our families,” which provides a deeper understanding of the
patient’s life situation. She also works to “cross-pollinate” these cultural
insights with other physicians and staff from different backgrounds which
increases everyone’s understanding of our diverse patients.
Close-Up on Health Care Disparities
Despite steady improvements in both the overall health of Americans and the quality of care today, African-American,
Native American and Hispanic populations have higher rates of morbidity and mortality regardless of their gender,
condition, age or socio-economic status compared with the non-Hispanic White and Asian population. They are also
less likely to receive routine medical procedures or timely treatments, and experience a lower quality of health services
due to a variety of reasons. Health disparities are the result of many – or all – factors related to:
• Physical disparities – genetic, lifestyle and environmental factors that predispose certain individuals to medical
conditions such as hypertension, diabetes, obesity or asthma, along with higher rates of mortality.
• Health care disparities – issues related to access to health care facilities, poor quality of care, lack of medical
insurance, cultural or language barriers, lack of a primary care physician, later diagnosis and treatment and other
physician-related factors such as apathy and a lack of cultural sensitivity.
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UNIVERSITY HOSPITALS • 1-866-UH4-CARE
Centering Pregnancy Program
Ohio is ranked 13th highest in the U.S. in infant mortality. In an effort
to improve outcomes for at-risk young mothers in the region, the Nurse
Connie Piccone, MD, Clinical
Director, Sickle Cell Anemia
Center (SCAC); Assistant
Professor, Case Western
Reserve University School
of Medicine
Midwifery Division of UH MacDonald Women’s Hospital launched the
Centering Pregnancy Program (CPP), an internationally recognized
alternative method of group prenatal care and delivery.
Sickle Cell
Program
Program Director Pamela Hetrick, CNM, MSN, and Clinical Assistant
Professor at Case Western Reserve University School of Medicine, states
“Sickle cell is a disease
that CPP empowers expectant mothers by encouraging responsibility
that very often gets
and accountability for their health through a “facilitative rather than
overlooked,” mentions Connie Piccone, MD,
didactic” approach. CPP consists of 10 weekly sessions starting at the
Clinical Director, Sickle Cell Anemia Center
16th week and continuing through the 36th week of gestation. Hetrick
(SCAC) and Assistant Professor, Case Western
says that some fathers attend as well, and gain a better perspective of
Reserve University School of Medicine.
the pregnancy from the mother’s point of view. The group dynamic helps
reduce stress and depression among new young mothers who are often
For this reason, the SCAC’s mission is, “to
alone or isolated during their pregnancy and afterward. The program
provide state-of-the-art, comprehensive
educates participants about breast feeding and helps provide other
care for children with Sickle cell disease.” It
essential services needed during pregnancy for a good outcome.
includes educating patients, families, schools,
the local community and medical providers to
increase knowledge and awareness of Sickle
cell disease.
Since 1989, the SCAC, along with area
pediatricians and family physicians, has cared
for more than 300 Northeast Ohio children.
Higher than average rates of unemployment nationally, and in the
It is the largest hemoglobinopathy program
Northeast Ohio region in particular, have resulted in fewer families
in Ohio. It participates in numerous clinical
with affordable medical insurance who do not have the ability to pay
trials and is devoted to developing new
for routine doctor visits and health screenings. As a result, serious
therapies to reduce Sickle cell’s severity
health issues often remain undiagnosed until a later stage in the
and multi-organ complications.
disease when there are fewer effective treatment options available.
The issues and realities are complex – not limited to race or genetic
factors alone. For example, Hispanic women (excluding Puerto Rican
women) actually have lower infant mortality rates compared to
non-Hispanic White women. While poverty certainly plays a role
in health disparities, higher incomes alone do not guarantee better
health outcomes for minorities.
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
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James Delgadillo, a second year
medical student attending Case
Western Reserve University
School of Medicine and President
of the Latino Medical Student
Association (LMSA), coordinated
a five-session workshop series
promoting health education,
nutrition and sexual health to
teens in the community.
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Our Community, Our Mission
SU
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Community Outreach
is one of three ways that
University Hospitals is
addressing health care
disparities in Northeast Ohio
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University Hospitals is committed to the
staff in various positions in order to gain
surrounding community and participates
an understanding and exposure to the
in a variety of programs designed to
medical field.
increase awareness of health disparities,
improve cultural competency among nurses
Many of the community outreach and
and physicians and promote diversity
recruiting events are developed along with
recruitment among physicians and other
several UH Employee Resource Groups who
health care professionals by encouraging
provide additional cultural insights that
minority youth to consider a career in
benefit the program participants.
health care. Frank Miller, Staff Assistant for
Diversity and Inclusion, oversees several
“UH is focused on community engagement
programs including a job shadowing
and youth. Our programs provide
experience in which high school students
opportunity and support,” says Miller.
spend 40 hours working closely with UH
UH provides support to young people by
UNIVERSITY HOSPITALS • 1-866-UH4-CARE
Delgadillo is involved in community outreach to the Latino
community in Cleveland. Working with Esperanza, a Clevelandbased organization dedicated to improving academic achievement
in the Latino community, he coordinated a five-session workshop
series promoting health education, nutrition and sexual health to
teens in the community. The workshops were also designed to
help Latino students to become interested in careers in health care.
Reaching Out
UH and the LMSA conducted a series of health fairs during Minority Health
Month this past April, funded in part by a grant shared with the Asian Pacific
American Medical Student Association. The fairs were conducted in two
Asian neighborhoods and one Hispanic church and included screenings and
physician consultations. Nearly 100 participants attended each of the three
health fairs, many of whom had chronic, untreated health issues and no
resources with which to address them.
donating library books, coats and book bags
For the past six years, UH has hosted the
to students in need. Other school programs
Hispanic Roundtable Reception, featuring
support deaf students and provide assistance
leading Hispanic physicians and over
to autistic children. Through a partnership with
185 community leaders. UH also invites
American Seaway Foods/Giant Eagle stores,
students from Historically Black Colleges
UH also donates food items to needy families.
and Universities (HBCUs) medical schools
to consider a career in the medical field at
UH funds these various community outreach
UH after graduation by participating in the
and school programs through the University
David Satcher Clerkship Program. Students
Hospitals Office for Diversity and Inclusion.
completing their fourth year of medical school
Members of the UH Minority Leadership
spend one month at UH as Satcher clerks
Committee and Minority House Staff also
learning first hand from top medical and
volunteer to provide health and wellness
clinical professionals about various fields of
information, support outreach initiatives,
medicine and career options.
Frank Miller, Staff Assistant
for Diversity and Inclusion,
University Hospitals
and serve as role models for youth, young
adults and other members of the community.
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
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Our Community, Our Mission
Connecting with
the Latino Community
Wanda Cruz-Knight, MD, lends a unique personal perspective
on reaching out to diverse communities particularly among
Latino patients. The most important thing for health care
professionals to know is that creating an effective connection
with their Latino patients is about more than simply speaking
Spanish. It’s about understanding the cultural differences
inherent within the many countries and regions of origin that
make up the Hispanic demographic
Creating an effective
connection with patients
is about more than simply
speaking their language.
including Cuba, Puerto Rico,
Mexico, the Caribbean and South
America. She calls this “diversity
within diversity.” Having an
understanding of the cultural
nuances in the Spanish language
among the different segments is
also important.
It is also about understanding cultural similarities. For example,
in general, Latino patients expect professionalism from their
physicians and health care workers rather than an informal or
familiar approach. Respect of elders is paramount – the use of
Wanda Cruz-Knight, MD, Director of Pre-Doctoral
Education Division at University Hospitals Case Medical
Center; Assistant Professor at Case Western Reserve
University School of Medicine
the honorific don or doña connotes respect while the use of
señor or señora is appreciated among adults.
Making an Impact by Providing Quality Health Care
Dr. Cruz-Knight, Director of Pre-Doctoral Education Division at University Hospitals
Case Medical Center and an Assistant Professor at Case Western Reserve University
School of Medicine, grew up within the primarily Puerto Rican community that
is located in the greater Cleveland area. She believes this provides her practice
the opportunity to make a greater impact in providing quality health care and
addressing the health disparities of her patients. She says that Latinos look at
disease and their health in general in culturally different ways. As the Latino
population increases, the wellness gap is widening as safety net programs
and access to medical insurance are declining. She also believes that it is
important to focus on the social determinants that contribute to health
disparities along with other causes.
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UNIVERSITY HOSPITALS • 1-866-UH4-CARE
Our Community, Our Mission
Journey Program:
Guiding Students into Medical Careers
Sarah Sells, science teacher at the Cleveland School of
Additionally, in 2010 The Joan C. Edwards Charitable
Science and Medicine (CSSM) at John Hay High School,
Foundation announced the creation of the Edwards
is the co-founder of the Journey Program along with
Scholarship Endowment at Case Western Reserve
Frank Miller, Staff Assistant for Diversity and Inclusion at
University. An initial investment of $10 to $12 million
University Hospitals. The program provides opportunities
over 10 years will establish an endowment for full-tuition
for select students of excellence with an interest in
scholarships for students to earn bachelors and medical
science and math by integrating new educational events
degrees at Case Western Reserve University School of
into their curriculum. There were 54 students enrolled in
Medicine. In addition, the foundation will provide a
the Journey Program during the 2010-2011 school year
renewable grant to University Hospitals Case Medical
who will graduate in 2012.
Center for the Edwards Fellowship and the Physicians
Development Program.
Providing Students with Valuable Experiences
During an additional 40 classroom hours, participants
work at UH shadowing staff and gaining exposure by
observing surgeries, autopsies and dialysis treatments.
In the fall of their senior year, CSSM holds a Senior
Symposium in which the students present their
experiences at UH to their parents, community leaders
and fellow classmates. Sells says the symposium is a
sort of debut or “coming out” for these seniors into the
world for the first time in a professional setting.
University Hospitals donates to numerous
schools and programs in Northeast Ohio.
We committed to a donation of $200,000
to the ACE (architecture, construction and
engineering) Mentor Program over four
years. Contributions in 2010 in community,
health improvement services, programs and
Sarah Sells, teacher at the Cleveland School of Science and
Medicine at John Hay High School, is the co-founder of the
Journey Program
support total $42 million, education and
training total $47 million.
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
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Joanne Puryear, an advanced
clinical nurse at University
Hospitals Rainbow Babies &
Children’s Hospital’s NICU center,
trains new nurses to meet the
needs of the culturally diverse
parents of our youngest patients.
Recruiting & Training
with an Eye to the Future
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Recruitment
is one of three ways that
University Hospitals is
addressing health care
disparities in Northeast Ohio
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UNIVERSITY HOSPITALS • 1-866-UH4-CARE
Recruiting for
Future Success
Finding the right individuals for career opportunities at University Hospitals
goes beyond what one reads on the résumé. It is the full depth and breadth of
experiences that allow employees to perform their jobs well. Only the best talent
can accomplish the organization’s goals. Our commitment, coming from the top
down, is to establish a recruitment strategy that seeks the highly skilled from
all backgrounds and cultures. It allows them, on all levels, to reflect the diverse
communities in which we serve.
Same sex parents, teen mothers, older,
Our Diversity Executive
single, Amish parents and those from
various religions and cultures are all
concerned about their child. “We want
the family to have a good experience
when they are here,” offers Puryear.
As co-chair of the nurse diversity council, and
responsible for new nurse leadership, orientation and
Donnie Perkins,
Vice President
for Diversity
and Inclusion,
University Hospitals
retention, Puryear teaches What Nurses Need to Know,
Parts I & II. Students discuss language barriers, cultural
and religious differences, and the many moods the
parents may experience.
“Diversity and inclusion are vehicles for any organization
“We treat our patients with cultural sensitivity and give
to meet its mission,” explains Donnie Perkins, Vice President
them quality culturally diverse care,” offers Puryear.
for Diversity and Inclusion at University Hospitals. “Whether
“This is a very intense atmosphere,” she continues.
it’s health care or higher education, the objective is to have
“The babies are very sick and the parents are under stress.
an environment that leverages all of the organization’s
We try to help the nurses to be sensitive to their needs.
talents. It promotes innovation, creativity and equity for
We ask, ‘What do we need to do to help them
everyone, particularly those that have been under-represented
get through this?’”
for so long.”
Since joining University Hospitals in 2011, Perkins has
mapped out a plan to continue the hospital’s commitment
to recruitment, supplier diversity and improved access to
quality health care – all working toward eliminating health
care disparities.
Perkins, who had a long, stellar career in higher education
before coming to UH, understands that cultural competency
is paramount to providing quality health care. “We are
“Cultural diversity is a
way of life at University
Hospitals. It is one of
the cornerstones of the
UH corporate culture.
I am pleased that cultural
diversity counts at UH.”
Hilton Smith
working to ensure that all members of our organization are
fully aware of the connection between our patients’ race,
ethnicity, cultural background and languages and quality
culturally competent patient care,” mentions Perkins.
What is most important, he says, is that healthy, educated
Hilton Smith, Senior Vice
President, Turner Construction;
Chair of the Cultural Diversity
Committee of the Board at
University Hospitals
people are needed to help our community grow and prosper.
“It’s about people, relationships and progress,” mentions
Perkins. “UH will continue to work to improve health outcomes
and economic prosperity for all communities in the region.”
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
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Vision 2010
University Hospitals
Ahuja Medical Center
University Hospitals
Seidman Cancer Center
The first new freestanding hospital in Cuyahoga
County in 30 years is located in Beachwood
and offers the community accessibility to highquality medical care. With inpatient, outpatient
and emergency services, we are able to serve the
diverse Cleveland area, the surrounding suburban
areas and the greater community more efficiently.
At our freestanding cancer hospital next to Lerner Tower,
we are dedicated to the treatment and research in the fight
against cancer. We provide services in a way not available
to our patients before, therefore improving the continuity
of quality health care. Our partnership with Breen Breast
Health Pavilion allows us to provide free mammograms to
uninsured and underinsured women.
Susan V. Juris
Nathan Levitan, MD
President, University Hospitals Ahuja Medical Center
President, University Hospitals Seidman Cancer Center;
Professor, Case Western Reserve University School
of Medicine
Vision 2010
Able Fence and Guardrail (FBE)
AC Plastering (MBE)
Action Door Service (FBE)
AKA Construction Management
Team (FBE)
Allied Door Systems, Inc.
Aluminum Supply Co. (FBE)
American Piping & Mechanical (FBE)
American Shipping & Packaging (MBE)
Atlas Electric Company (FBE)
Ballast Construction dba
Ballast Fence (FBE)
Bay-West Electric Co., Inc. (FBE)
Bencin Trucking (MBE)
Bidar Construction Company (MBE)
Bolt Logistic (MBE)
Bradley Construction Co., Inc. (MBE)
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University Hospitals Brings
Minority- and female-owned businesses that
helped make Vision 2010 a reality
Builders Glass & Panel (MBE)
Burkshire Construction Co, Inc. (FBE)
Chagrin Valley Steel Erectors (FBE)
Chieftain Trucking (FBE)
Chemsteel Construction Co. (FBE)
Chieftain Trucking & Excavating (FBE)
CJI, Inc. (FBE)
Clark Mechanical (MBE)
Coleman Spohn Corporation (MBE)
Collinwood Shale Brick & Supply (FBE)
Comm Steel (MBE)
Commercial Tile & Stone, Inc. (FBE)
Cook Paving and Construction (MBE)
Cuyahoga Fence, LLC (FBE)
Cuyahoga Supply & Tool, Inc. (FBE)
Dentz Painting (FBE)
Diversified Painting (FBE)
UNIVERSITY HOSPITALS • 1-866-UH4-CARE
DLR Protection (MBE)
Down to Earth (FBE)
Dynamics Currents (MBE)
East West Construction (MBE)
Five Star Supply Company (FBE)
Forest City Erectors (FBE)
G.E. Masonry (MBE)
G.E. Mechanical (MBE)
G.E.Control (MBE)
Gabor Enterprises (FBE)
Gateway Electric (MBE)
Gecon Supply Co. (MBE)
Global Point Technologies, Inc. (MBE)
Granger Trucking (MBE)
Gratton Building Specialties (FBE)
H.D. Baker Sales Co., Inc. (FBE)
Hammond Corporation (FBE)
Hammond Mechanical (MBE)
Interstate Safety & Service
Company, Inc. (FBE)
J.L.J.I. Enterprises, Inc. (MBE)
Jance & Co. (FBE)
JEK dba Insulation Specialty Co. (FBE)
Jones Technologies Enterprises, Inc. (MBE)
JWT & A (MBE)
KBJ, Inc. (MBE)
Kemet Construction (MBE)
KLE Construction (MBE)
Lakeland Electric Supply (FBE)
LDH Painting, Ltd. (MBE)
Leader Electric Supply (FBE)
Lee Construction & Properties (MBE)
M. Rivera Construction (MBE)
Mac Installation & Consulting (MBE)
Quality Care to Our Communities
Center for Emergency Medicine
Designed to be easily accessible and welcoming to all
members of our community, the Center for Emergency
Medicine is the new front door to our community and
is just steps away from public transportation on Euclid
Avenue. Our commitment to quality care is extended to
all members of our community without regard to their
insurance coverage or ability to pay for services.
Ed Michelson, MD
Chairman, Department of Emergency Medicine at University
Hospitals Case Medical Center; Associate Professor, Case
Western Reserve University School of Medicine
Quentin & Elisabeth Alexander
Neonatal Intensive Care Unit
University Hospitals Rainbow Babies & Children’s Hospital
We take into consideration every environmental
condition in regard to comfort for every NICU patient
and their family which allows our team to provide
evidence-based, efficient, family-centered care.
The same dedication is taken into consideration as
it relates to our culturally diverse patients and their
needs through our staff’s compassion and
commitment to quality health care.
Mary Nock, MD
Co-Medical Director, Quentin & Elisabeth Alexander Neonatal
Intensive Care Unit, University Hospitals Rainbow Babies &
Children’s Hospital; Associate Professor, Case Western Reserve
University School of Medicine
Mac Mechanical (FBE)
MCM Company, Inc. (FBE)
McTech Corp dba Tech Ready Mix (MBE)
Midwest Cable (MBE)
Miles Mechanical (MBE)
Minority Electric (MBE)
Minority Trucking & Contracting
Association, LLC (MBE)
Moddy Nolan Inc. (MBE)
Mohawk Re-Bar Services, Inc. (MBE)
Minority Business Solutions (FBE)
New Era Builders (MBE)
New Generation Painters (MBE)
North Electric, Inc. (MBE)
Northstar Contracting, Inc. (MBE)
Otis Maintenance & Trucking, Inc. (MBE)
Ozanne Construction Co., Inc. (MBE)
Performance Painting, LLC (FBE)
Pete and Pete Container Service (FBE)
Petty Group, LLC (MBE)
Post Painting, Inc. (FBE)
Power Mike & Co. (MBE)
Precision Engineering & Contracting (MBE)
Price Builders & Developers (MBE)
Pro Construction (MBE)
R.L. Hill Management (MBE)
RA Strauss Electric Supply (FBE)
Ralph Tyler Companies (MBE)
R-Cap Security (MBE)
Regency Construction Services, Inc. (FBE)
Relmec Mechanical, LLC (FBE)
Richmond Insulation (FBE)
Riley’s Transportation of Ohio (MBE)
Rittman, Inc. dba Mull Iron (MBE)
Rivera Construction Company (MBE)
Robert P. Madison International, Inc. (MBE)
Rockport Construction & Materials, Inc.
dba Rockport Ready Mix (FBE)
Roma Design (MBE)
Royal Landscape and Gardening, Inc. (FBE)
Safety Controls Technology (FBE)
Samsel Supply (FBE)
Saringer Sheet Metal (FBE)
Schroeder Plastering (FBE)
Sierra Metals (MBE)
Start To Finish (FBE)
Taner Construction Group (MBE)
Taner Crane and Equip (MBE)
Tech Ready Mix (MBE)
The Coniglio Company (MBE/FBE)
The Dependable Painting Co., Inc. (FBE)
The Wood Technologist, Inc. (MBE)
Thermo-Tec Insulation, Inc. (FBE)
Time Line (FBE)
TMG Services, Inc. (FBE)
Total Roofing Services, LLC (FBE)
Troutman Construction (MBE/FBE)
United Ready Mix (MBE)
US Communications & Electric (FBE)
Valley City Builders Supply, Inc. (FBE)
Van Auken Akins Architects, LLC (FBE)
Western Reserve Interiors, Inc. (FBE)
Wood Concepts (FBE)
Work Best Electric (FBE)
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
13
Building
A Sustainable
M. Don Carthorn is President of
American Shipping and Packaging, Inc.
(ASAP). ASAP worked with UH during
Vision 2010.
Our Commitment to Supplier Diversity
The business case for supplier diversity has changed over the past decade from “it is
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Supplier Diversity
is one of three ways that
University Hospitals is
addressing health care
disparities in Northeast Ohio
the right thing to do” to “it makes good business sense.” Many companies with a
commitment to supplier diversity have a strong belief that increased supplier diversity
increases shareholder value. Small businesses often operate on a “lean” basis and
provide value to their customers through lower costs and higher efficiencies.
While the shareholder value case is quantifiable and valid, UH takes their
commitment to supplier diversity even further. Alan Wilde, Vice President, System
Services, believes that the inclusion of minority- and female-owned businesses (MBEs
and FBEs) is vital to the future of the region. By contracting with a talent pool of
diverse suppliers, UH contributes to the economic development of the communities
in Northeast Ohio, through the creation of jobs and the overall growth and stability
of local companies. “It’s an investment in taking care of the community you
• 1-866-UH4-CARE
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Diversity
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ASAP provides a broad range of shipping and logistics services
Future
including local and long-distance moving, commercial relocation,
warehousing and storage, as well as hard-to-ship personalized
packing, crating and shipping, both nationally and internationally.
ASAP began to work with UH during Vision 2010 in a joint venture with Ohio Desk,
providing furniture delivery and installation for both UH Ahuja Medical Center and
UH Seidman Cancer Center. Carthorn stresses that, “minority-owned companies are
out there, they just need an opportunity,” and he stresses that companies should
view minority-owned businesses as, “more than just an MBE used to meet diversity
qualifications.” Instead, he believes that companies should view MBEs as actual
business partners.
Joint ventures like the Ohio Desk partnership enable companies to target larger
projects and the larger, first-tier companies can provide mentoring to smaller MBEs
and FBEs that enhance their knowledge and experience as they pursue future projects.
ASAP’s work with UH directly resulted in the addition of three employees to
the company.
serve.” As these small businesses
Health care disparities in African-
succeed, they, and the communities
American and Hispanic communities
they represent, will strengthen
along with female-headed households
economically and continue to grow.
are positively impacted by the strength
of local small businesses. Increased
MBEs and FBEs are often more
employment means that local residents
likely to hire and invest in training
are better able to afford screening,
unskilled workers which improves
the level of employee loyalty and
Alan Wilde, Vice President, System
Services, University Hospitals
increases their commitment to providing
treatment and medications that
are vital to living a healthy life and
managing chronic illnesses. At a time
quality products and services to their customers. For
when one in three African-American households with
many workers, employment may come with added
children are going hungry, stable employment means
benefits like medical insurance, savings plans and tuition
less stress on breadwinners who will be able to provide
reimbursement – all of which contribute to a better
food for their family.
overall quality of life in the future.
Diversity and Inclusion 2011-2012 • UHhospitals.org/diversity
15
Our Commitment to Supplier Diversity
University Hospitals’ commitment to diversity is evident in the inclusion
efforts undertaken during Vision 2010. By expecting UH suppliers to
take ownership of inclusion in order to participate in Vision 2010, the
hospital was able to achieve the majority of its diversity goals.
Cassandra Johnson, architect and Director of Construction, revealed that
UH focused on “creatively bringing people together” through strategic
match making while developing areas for inclusion that weren’t apparent
at first. They also had the expectation that subcontractors compete at a
higher level and rise to the occasion, which resulted in those suppliers
having a “full seat at the table” while gaining first-hand experience in
the highly specialized field of hospital construction.
Johnson notes that the first- and secondtier suppliers developed relationships
University Hospitals’
during construction that will be beneficial
commitment to diversity
for the first-tier vendor companies
wishing to participate in future projects in
the region that also have diversity goals.
is evident in the inclusion
efforts undertaken during
Vision 2010.
Cassandra Johnson, Director of Construction,
University Hospitals
Supplier Diversity Success Stories
Cynthia Troutman, President of Troutman Construction and Supply,
connected with University Hospitals through a matchmaker event and
won the contract to build test rooms to designer specifications. Troutman’s
company built a total of eight full-size model rooms in an offsite location
that were used to test the functionality of the equipment and layout of
typical rooms that were planned for use in UH Ahuja Medical Center and
UH Seidman Cancer Center. UH staff tested the mock-ups of patient rooms,
emergency rooms and operating suites and provided feedback that assisted
the designers in perfecting optimal room design.
Judith Lester, majority owner of Allied Door Systems, provides repair and
replacement for specialty doors and entrances for UH at ambulatory facilities
throughout the region. As her company grows, Lester plans to focus on
hiring returning veterans as service technicians.
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UNIVERSITY HOSPITALS • 1-866-UH4-CARE
Cynthia Troutman, President and Kenneth
Troutman, Vice President and General Manager of
Troutman Construction and Supply
To Heal. To Teach. To Discover.
Visit UHhospitals.org/diversity
to learn more about our diversity initiatives.
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© 2011 University Hospitals