Download a VantagePoint software brochure here

www.netreflector.com
Create your own in-depth, real-time
feedback system with VantagePoint
We make it easy to gather actionable intelligence.
VantagePoint can measure
real-time feedback from:
Customers
• Contact centers
• E-commerce
• Sales and marketing
• Web sites and e-care
Employees
• Help desks
• Human resources
• Training feedback
• Climate assessment
Partners
• Partner management
• Training feedback
• Support assessment
• Program feedback
Complimentary
30-day product
evaluation.
Contact us today at
[email protected]
to set up your
complimentary
VantagePoint account,
and experience what
real-time enterprise
feedback can do for
your business.
Listen to the voice of your customers,
employees, partners, members, and
investors. Understand the attitudes and
behaviors that lead to satisfaction,
efficiency, and high performance. Then
integrate what you learn into your business
processes in real time. That’s the power
of VantagePoint enterprise feedback
software. This fully hosted, online
solution is engineered to make the whole
intelligence gathering process flexible,
productive, and easy.
Design a sophisticated survey with
a few clicks of the mouse
Start gathering actionable intelligence
immediately, and power your business
forward.
• Survey creation wizard walks you
through the process, step by step
• Survey templates and question
libraries give you a head-start
• Get your whole team involved
with multiple account users and
collaboration features
• Sophisticated techniques such as
randomization, branching, piping, list
reduction, and skip logic are easy to
implement
• Edit live surveys on the fly without
worrying about re-distributing your
survey every time you make a simple
change
Easily manage and monitor the
feedback process
Robust survey management capabilities
allow you to:
• Manage the survey – track progress,
schedule reminder messages, and
monitor individual respondents
• Manage the audience – track, profile
and manage large respondent lists to
prevent over-surveying and enable
respondents to opt out
• Integrate with other enterprise
applications – gather real-time
feedback with an event-triggered email
that immediately notifies customer
service when a customer is dissatisfied
with their experience
Reveal the story behind the data
with powerful analytics
VantagePoint’s robust analysis and
reporting options let you quickly get to
the heart of the issues your business
faces and decide what to do about it.
• Trend charting shows you the real
impact and performance of your
programs
• Key driver analysis pinpoints what
drives the satisfaction of your various
audiences
• Calculated fields let you easily generate
satisfaction and loyalty indexes
• Executive-level presentations
become a simple matter of exporting
data into Microsoft Excel, PowerPoint,
or Word
Versatile solutions for any business model
No matter how your organization operates,
we provide the tools and expertise you
need to collect feedback from any
constituency.
• In-house self-service, across multiple
departments or business units
• Integrated with your CRM, contact
center or other BI applications for
ongoing, automated satisfaction and
loyalty measurement
• Low volume or high volume
• From simple to complex surveys in
multiple languages with built-in
incentive programs
Create your own in-depth, real-time
feedback system with VantagePoint
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Turn raw data into actionable
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MANAGE
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Just click to create online surveys
Multiple account users – Create as many users
as you wish, with groups and permission levels,
at no additional charge. Work together sharing
surveys, templates and reports.
Global surveys – Gather feedback globally in
more than 20 languages.
Survey/Question templates – A wide range of
templates for both survey design and content is
available to give you a head-start toward creating
your own surveys. You can also create your own
templates with your branding and preferred look.
Monitor the survey process easily
Audience management – Create and manage
large and multiple contact lists, and import any
amount of profiling data for each respondent.
Track activities to prevent over-surveying and allow
opt-outs.
Targeted email distributions – Select contacts
from current lists, or copy and paste new email
addresses using the Distribution Wizard.
Survey reminders – Increase response rates by
scheduling automated reminder emails to those
who have not yet responded.
Instant results – Let respondents see where they
stand by displaying real-time survey results as soon
as they complete the survey.
Real-time reports – Get an accurate representation
of the current state of your business. With instant
access to survey results, you can immediately
respond to issues and recognize trends more
quickly, so you stay ahead of the curve.
One-touch filteringTM – Quickly drill down into
responses, analyzing results by any variable. Any
authorized user can manipulate results on the fly,
giving each person the power to dive into the
details most relevant to their area, and save time
doing it.
Presentation-quality reports – Develop updating
reports from within VantagePoint with our
presentation-ready reporting tools. Easily create
sophisticated reports with line charts, trend charts,
key driver charts, bar charts, pie charts, advanced
cross-tabulations, means tables, banner tables,
top-box reports, bottom-box reports, and more.
Survey customization – Color and brand your
surveys as you see fit. Incorporate logos, graphics
and other multimedia to customize the survey and
survey invitations to your preferences.
Triggered alerts – These automated alerts let you
know about dissatisfied constituents in real time,
so you can respond with impressive speed.
Real-time report sharing – Create online reporting
URLs that update in real time and can easily be
shared throughout your organization with a single
URL, while preserving the security of your personal
account.
Advanced branching – Link respondents to
specific questions based on responses to previous
questions or pre-loaded data.
Anonymous responses – Assure your
respondents that their opinions cannot be tracked
back to them. This is especially useful for HR
surveys that often involve sensitive information.
Merge data from distributions – Bring together
the data from all your surveys to get a real-time
view of your organization.
Response piping – Pipe in responses from
previous questions or pre-loaded data to dig
deeper into particular answers and keep surveys
targeted and respondents engaged.
Pre-load data – Pre-load respondent data from a
specific survey for final analysis purposes, or to
enable branching, piping or skip logic based upon
the data.
Advanced skip logic – Choose whether questions
will appear or not based upon previous responses
or pre-loaded respondent data.
List reduction – Enable reduction or addition
within response lists based upon previous
questions, text responses, or pre-loaded data.
Mixed-matrix table questions – Evaluate different
aspects of particular statements all within one
question to reduce the amount of questions and
survey length.
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Data export – Export results into Microsoft Excel,
Word, PowerPoint, SPSS, fixed width, or CSV.
Research Analyzer – Move your results directly
into your desktop Research Analyzer application in
order to slice, dice and manipulate your responses
and reports even further. VantagePoint licensees
are given discounted rates for Research Analyzer.