Download helfo can help you with this

HELFO CAN HELP
YOU WITH THIS
YOU CAN DO A LOT ON THE INTERNET
At «Min helse» («My health») at helsenorge.no you can
• see your user fees and prescriptions
• change your general practitioner (GP)
• order a European Health Insurance Card
• report side effects
• see your vaccinations
Several more services are planned.
You can call the Health Service INFORMATION CENTRE 800HELSE
if you do not know where to go in the Norwegian health services,
need help to find your way at helsenorge.no, or use the self-service
solution «My health» at helsenorge.no.
Telephone: 800HELSE (800 43 573).
You must take your EUROPEAN HEALTH INSURANCE CARD with
you together with your travel insurance when you travel in the
EU/EEA areas and Switzerland. The card is free and entitles you to the
necessary treatment at public treatment institutions. You order the
card at helsenorge.no, or by calling 800HELSE (800 43 573).
You can CHANGE YOUR GP up to twice a year through
helsenorge.no, or by calling the GP telephonenumber: 810 59 500.
PLEASE
TURN OVER
HELSEØKONOMIFORVALTNINGEN
- there is mo
re
information
on
the reverse
side.
IF THE HOSPITAL FAILS TO PRIVIDE TREATMENT
WITHIN THE GUARANTEED WAITING TIME
you can contact the HELFO Patient Referral Unit,
which will find another treatment offer for you.
You only pay the user fees for the treatment.
You can get more i­ nformation at helsenorge.no
or by calling 800HELSE (800 43 573).
HEALTH EXPENSES IN NORWAY
You usually pay a user fee for treatment and the government pays
the remainder of the treatment expenses in the public health
services. You must pay for treatment at private treatment institutions yourself. You may also be entitled to have parts of the expenses
for medications, nutritional products and medical consumables
paid. You can get more information at helsenorge.no.
If you cannot find the answer there, or if you have questions
regarding payment of health expenses or about an application you
have submitted to HELFO, you can call HELFO guidance for citizens:
815 70 030.
Published by: HELFO (The Health Economics Administration) October 2014 PHoto: www.rakke.no Design: Metro Branding as
THERE ARE TWO EXEMPTION CARD SCHEMES FOR HEALTH
CARE SERVICES. The exemption card scheme 1 is automated and
you will receive your card by post when you have reached the amount
of user fees which entitles you to an exemption card. For the exemption card scheme 2 you must submit an application to HELFO.
You can get more information at helsenorge.no, or by calling the
exemption card number: 815 70 050.
HEALTH EXPENSES ABROAD
When you are abroad, you do not automatically have the same
rights in the Norwegian National Health Service as when you are
in Norway. You should find out what applies to you. What you are
entitled to, is dependent on where you are staying, your membership
in the Norwegian National Health Service and the reason for why
you are staying abroad.
You can get more information at helsenorge.no
You may also call HELFO guidance for citizens: 815 70 030.
From abroad call: +47 21 07 46 00.
INFORMATION ON THE INTERNET
For citizens:
For health service providers:
helsenorge.nohelfo.no
HELSEØKONOMIFORVALTNINGEN
Order of brochures: [email protected]
HELFO – AN AGENCY OF THE NORWEGIAN
DIRECTORATE OF HEALTH
HELFO (The Health Economics Administration) manages
important benefit schemes for the population.
HELFO, PO Box 2415, 3104 Tønsberg
[email protected]