Download ORACLE RETAIL POINT-OF

ORACLE DATA SHEET
ORACLE RETAIL
POINT-OF-SERVICE
Today’s better informed and time-starved shoppers expect more. To
capture and captivate occasional shoppers and turn them into
KEY CAPABILITIES
customers for life, you need access to real-time customer, product,
and marketing information. Oracle Retail Point-of-Service provides
• Delivers a superior shopping
the responsiveness, flexibility, and scalability required to meet the
experience with crosschannel, save-the-sale, and
optional line-busting
functionality
• Increases productivity and
speeds employee training with
an intuitive, easy -to-use
graphical user interface
• Includes customer-purchase,
profile, and loyalty information
to increase customer intimacy
• Ensures accurate pricing at
the point of sale with robust
promotional pricing
capabilities, including “best
deal” and preferred customer
• Brings point -of -sale functions
to wireless devices using the
optional application module,
Oracle Retail Mobile Point of -Service
• Allows Web access and
fulfillment of Web-generated
orders
• Enables cross-store inventory
search capability
• Retrieves purchase
transaction data to facilitate
return process for items
bought in-store or on the Web
• Implements unique business
rules through easy
customization process
point-of-sale needs of even the largest retailer. More important, it
includes next-generation functions that allow you to fulfill Webgenerated orders, process returns for items purchased on the Web,
look up cross-store inventory, and access your retail Web site.
Get Next-Generation Functionality, Now
Best-in-class customer service is no longer simply a matter of traditional point -ofsale functionality, a speedy cashier, and a helpful sales associate. To turn an
occasional shopper into a customer for life, you need access to information that can
power cross-channel and save-the-sale customer services, increase store sales, and
beat the competition. And once the sale is made, you need reliable real-time data
from the store to fuel the corporate merchandising and financial systems that can
help you achieve operational excellence. Yet, razor-thin margins—a result of the
hyper-competitive retail environment—demand a technology solution that is costeffective to install, administer, upgrade, and support.
Oracle Retail Point-of-Service was designed to meet the point -of-sale needs of even
the largest retailer. It includes next -generation functions such as fulfillment of Webgenerated orders, processing of returns for items purchased on the Web, cross-store
inventory lookup, and access to your retail Web site. These features enable the store
and the Web to work as one, to better serve profitable cross-channel customers. In
addition, internationalization allows you to implement Oracle Retail Point-ofService in other countries in which you do business.
The object-oriented design of Oracle Retail Point-of-Service makes it easy for you
to customize the application to your unique business rules and to implement an
RELATED PRODUCTS
• Oracle Retail Mobile Point -
of -Service
integrated commerce, customer-centric business strategy. The optional Oracle Retail
Mobile Point-of-Service module lets you bring point-of-sale functionality right to
• Oracle Retail Central Office
your customers through a wireless, browser-based version of the Oracle Retail
• Oracle Retail Bac k Office
Point-of-Service application.
• Oracle Retail Labels and Tags
• Oracle Retail Signs
Deliver a Superior Shopping Experience
Designed with the highest degree of flexibility on the market, Oracle Retail Pointof-Service provides you with today ’s must-have customer service capabilities and
best-in-class features, plus gives you the ability to easily add new functions as
1
ORACLE DATA SHEET
needed. Oracle Retail Point-of-Service features industry -leading, customer-pleasing
services; robust customer profile and preferred-customer information; easy retrieval
of purchase transactions for faster returns at the right price, with fewer fraudulent
returns; an extensive transaction set; and flexible operations options. Oracle Retail
Point-of-Service
•
Helps you deliver a superior shopping experience with cross-channel, save-thesale, and optional line-busting functionality
•
Increases productivity and speeds employee training with an easy-to-use
graphical user interface
•
Includes customer purchase, profile, and loyalty information to increase
customer intimacy
•
Ensures accurate pricing at the point of sale with robust promotional pricing
capabilities, including “best deal” and preferred customer
•
Suggest other items during the sale for higher customer satisfaction and
increased sales
Figure 1. Oracle Retail Point-of-Service
Offer Best-in-Class Customer Services
Oracle Retail Point-of-Service includes unique technology that gives you additional
ways to serve your customers and reduce your costs. It was designed in response to
retailers’ requests to integrate their e-commerce and store operations to capture their
most profitable customers—cross-channel shoppers.
Cross-Channel/Cross-Store Services
• Buy on the Web/return in the store
•
Reserve on the Web/pick up in the store
2
ORACLE DATA SHEET
•
Enable access e-mail
•
Look up cross-store inventory
•
Access the Web store
•
Place special orders
•
Pick up orders
Customer Profiles
• Business and regular customers
•
Preferred-customer discount rate
•
Customer purchase history
•
Customer profile additions and maintenance
•
Customer and employee ID
•
Name and address
•
Telephone and e-mail address
•
Birthday and gender
•
Privacy requests
•
Locale/language preference
Support Business and Customer Needs
Features such as layaway, non-merchandise sales, suggested sales, and dynamically
priced kits provide you with added services to increase sales. To maintain a
competitive advantage, you can implement innovative campaigns with multiple
types of item and transaction discounts and promotional pricing capabilities. You
can give customers maximum flexibility in payment options with multiple tenders,
and a full range of traditional and new tender types—all without system limits on the
combination, or number of, tender types in a transaction.
Multiple Transaction Types
•
Sale, exchange, return
•
Retrieval of purchase for return
•
Layaway
•
Special order
•
No sale
•
Item inquiry
•
Cross-store inventory lookup
•
Unknown-item sale
•
House card payment
•
Non-merchandise sales
•
Alterations
3
ORACLE DATA SHEET
•
Transaction reentry
Item/Transaction Options
•
Advanced pricing (buy x, get y)
•
Best deal
•
Damage and employee discounts
•
Store coupon
•
Transaction suspension and retrieval
•
Discounts by dollar and percentage
•
Item/transaction discount limits
•
Item price and quantity overrides
•
Best-price-guarantee support
•
Units-of-measure options
•
Serial-number capture
•
Promotional pricing
•
Scheduled pricing events
•
Kit support
•
Restocking fee
•
Demographic prompting (zip code, phone)
•
Restricted-items sale prevention
•
Manager override
•
Gift card sales, activation, and inquiry
•
Customer and cashier assignment to a transaction
•
Sales associate and gift registry assignment to an item or transaction
•
Price adjustment
•
Suggested item/service sale
Void Options
• Item delete
•
Action reversal
•
Transaction cancellation
•
Transaction post void
Instant Credit Support
• Apply for credit
•
Accept payment
•
Search credit records
•
Provide temporary shopping pass
4
ORACLE DATA SHEET
Tender
•
Signature capture
•
Manufacturer-coupon support
•
Alternate/Canadian tender
•
Split tender per transaction
•
Cash, personal and travelers check, credit
•
Store and mall gift cards or certificates
•
Debit card, manual and PIN pad
•
Cash back on debit
•
Store credit
•
Purchase order
•
Refund with mailed bank check
•
Frank check and travelers check
•
House card
•
Credit, check, gift card, and debit tender authorization
•
Gift cards, gift certificates, and store credit redemption
•
Change back policies
•
E-check support
•
BIN file management
Improve Operational Efficiency
Operational and administrative functions enable you to manage the front-end
effectively from store opening to store closing. Choose from multiple levels of detail
to manage register or till operations and cashier, register, and safe accountability.
Receipts
•
Retailer-defined headers and footers
•
Gift receipt
•
Reprinted receipt
Tax Options
•
Item tax on/off toggle
•
Item tax dollar and percentage override
•
Transaction tax exempt and override
Operations
• Clock-in and clock-out
•
Transaction processing
•
Training mode
5
ORACLE DATA SHEET
•
Online help
•
Oracle Retail Back Office access (requires optional browser)
•
Cashier log-on and log-off
•
Store and register open/close
•
Cashier or register accountability
•
Web-based applications access (requires optional browser)
Till
•
Register or cashier accountability
•
Optional floating till
•
Open/close with blind or visual verification
•
Suspend/resume
•
Pickups/loans
•
Pay-in/Pay-out
Register Reporting
• Register summary (Z read)
•
Department sales
•
Employee productivity
•
Hourly sales activity
•
Suspended transactions
•
Order reports
Administration
•
Configurable parameters
•
Retailer-defined reason codes
•
Employee maintenance and security
•
Electronic journal
Provide Point-of-Sale Functionality—Anywhere
Oracle Retail Mobile Point-of-Service brings standard point-of-sale functionality to
wireless, radio-frequency devices. This optional, wireless version of the Oracle
Retail Point-of-Service application lets you provide line-busting service during peak
traffic periods and deliver cost-effective service to seasonal checkout areas. It’s
equally effective in an escorted shopping process where your sales associate needs
to stay connected to the customer, instead of the register.
Reduce Checkout Lines
Oracle Retail Mobile Point-of-Service allows your employees to scan merchandise,
look up items, suspend orders for completion at a cash register, or process credit
cards and directly print receipts. Operating on a handheld remote Palm or CE
device, this application brings point-of-sale functionality to your customers, inside
6
ORACLE DATA SHEET
or outside the store. Oracle Retail Mobile Point-of-Service is a server-centric Java
application with a browser interface and its design incorporates the ARTS data
model.
Oracle Retail Mobile Point-of-Service gives you additional ways to serve customers,
reduce costs, and increase profits. It was designed in response to retailers, such as
The Home Depot, that expressed the need to reduce checkout lines during peak
shopping times. The Oracle Retail Mobile Point-of-Service application brings pointof-sale functionality directly to the customer, when physical space restrictions and
costs prohibit installation of traditional, hard-wired registers. By implementing the
technology available in Oracle Retail Mobile Point-of-Service instead of building
additional lanes to handle seasonal shopping sprees, you can free up valuable floor
space for additional merchandising—thus increasing your sales per square foot.
Oracle Retail Mobile Point-of-Service includes the following features:
• Scanned or manual entry of items
•
Price lookup
•
Price override
•
Quantity adjustments
•
Deletion of item from transaction
•
Item and transaction discounts
•
Credit tender transaction completion
•
Transaction completion by suspending for retrieval and completion at register
•
Transaction cancellation
•
Receipt printing or bar-coded suspension of a ticket
•
Electronic sign ature acceptance onscreen
•
Item/transaction tax override
Oracle Retail Point-of-Service Architecture
The Oracle Retail Point-of-Service application provides the platform independence
and technology insurance needed to deliver value both now and into the future.
Standards
All Oracle Retail store applications start by incorporating existing technical and
industry standards such as J2EE, J2SE, JMS, JDBC, JMX, JavaPOS, ARTS, and
IXRetail. By consistently leveraging standards, Oracle Retail increases the
interoperability of your applications and facilitates the exchange of data with
external systems. This reduces the costs of integration and ongoing maintenance,
and gives you the freedom to select the best infrastructure and middleware products
for your needs, thus avoiding vendor lock-in.
Retail Domain
Business logic in Oracle Retail Point-of-Service exists as a library of Retail Domain
objects. The Retail Domain is based on a common object model for consistent
expression of business rules. It uses an application-independent design to support
7
ORACLE DATA SHEET
reusability and can be extended to fit retailer-specific business needs. Support for
the ARTS data model, using JDBC-compliant relational databases, is included with
the Retail Domain.
Data Persistence
Oracle Retail Point-of-Service relies on a data store built on the ARTS data-model
standard. The data store can be hosted by any of a variety of databases that conform
to JDBC standards. Persistence is encapsulated and abstracted from application logic
using data-specific Retail Domain objects and a sophisticated data integration
architecture that can be customized to support databases, flat files, and nonstandard
data stores.
Data Exchange
Sales and control transactions are exported by Oracle Retail Point-of-Service as
platform-independent XML documents. Parameters are also received by Oracle
Retail Point-of-Service using XML documents. Message-oriented middleware
allows asynchronous, guaranteed delivery of all data to and from the Oracle Retail
Point-of-Service application. Critical business data created at the point of sale is
queued in offline situations so nothing is lost.
Interfaces
Through its comprehensive support for and use of standards, Oracle Retail Point-ofService’s open architecture reduces the pain of integrating to peripheral devices, the
store server, and host systems—whether you wish to communicate synchronously or
asynchronously, in real time or in batch, on a private network or over the internet.
The main interfaces are as follows:
•
Graphical user interface
•
Customer
•
Tax
•
Order
•
Peripherals
•
Tender Authorization
•
Inventory
•
Security
Deployment
Written entirely in Java and based on standards, Oracle Retail Point-of-Service can
run on many different operating systems, databases, and application servers and is
optimized for products from Oracle and IBM. The client portion can run on a wide
variety of register hardware.
Oracle Retail Point-of-Service
The user interface for Oracle Retail Mobile Point-of-Service—the optional, wireless
version of the Oracle Retail Point-of-Service application—consists of dynamically
generated displays within the browser window of a wireless device via JavaServer
pages (JSPs). Content and presentation can now be separated for extension of the
8
ORACLE DATA SHEET
Oracle Retail Mobile Point-of-Service application to other devices and for
portability across platforms and Web servers. By employing a browser-based
environment, the retailer has the most flexibility when choosing portable devices to
be used with Oracle Retail Mobile Point-of-Service.
Note: Oracle Consulting will work with your team to determine the requirements for
specific hardware and operating system combinations. Your Oracle account
executive can provide a list of precertified configurations and compliance-tested
devices.
About Oracle Retail
Oracle Retail solutions help you improve the efficiency of corporate operations,
adapt rapidly to changes in your supply chain, and service customers more
effectively through multiple channels. More than 1,900 companies rely on Oracle
Retail solutions—which include the Oracle, Retek, ProfitLogic, 360Commerce,
PeopleSoft, and JD Edwards product lines—to create insight-driven enterprises that
stay competitive by basing their decisions on accurate, timely information taken
from connected business processes and unified information systems. Whether you
implement one module at a time or an entire solution suite, Oracle can help you run
a smarter, more profitable retail business.
For more information on how you can implement Oracle Retail in your stores,
contact an Oracle representative at +1.800.ORACLE1.
Copyright © 2005, 2006, Oracle. All Rights Reserved.
This document is provided for information purposes only, and the contents hereof are subject to change without notice. This
document is not warranted to be error -free, nor is it subject to any other warranties or conditions, whether expressed orally or
implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We
specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or
indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without our prior written permission.
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other
names may be trademarks of their respective owners.
9