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Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Service Name : Radiology Date Created : 15-01-2008 Chief Medical Superintendent Approved By : Name : Signature : Medical Superintendent Reviewed By : Name : Signature : Director Issued By : Name : Signature : Head of the Department-Radiology Responsibility of Updating : Name : Signature : 0 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Page of Contents Sl.Order Particulars A Purpose B Scope C Abbreviations D Organization Structure of the Department E Departmental Procedures F Policies of the Department G Registration Certificates H Acts I Reporting Critical Results J Quality Control K Patient Education and Safety L Reporting of Imaging Test Results M Turn Around Time for Reports N Criteria for fixing of Appointments O Maintenance of Equipment P Training of Departmental Staff Q Departmental Inventory Management R Outsourcing of Imaging Test Not Available in the Hospital S Reporting Format for Daily/Monthly Statistics T Quality Plan 1 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 A. Introduction: Radiology is the medical specialty directing medical imaging technologies to diagnose and sometimes treat diseases. Originally it was the aspect of medical science dealing with the medical use of electromagnetic energy emitted by X-ray machines or other such radiation devices for the purpose of obtaining visual information as part of medical imaging. Radiology that involves use of x-ray is called roentgenology. Today, following extensive training, radiologists direct an array of imaging technologies (such as ultrasound, computed tomography (CT) and magnetic resonance imaging) to diagnose or treat disease. B. Purpose and Scope : 1. The Department of Radiology of the hospital provides comprehensive services in the following imaging technologies ( a brief description of the same are also stated below) : i. ii. iii. iv. General Radiography: X-rays are a form of radiation, like light or radio waves that can be focused into a beam. Once it is carefully aimed at the part of the body being examined, an x-ray machine produces a small burst of radiation that passes through the body, recording an image on photographic film or a special image recording plate Mobile Radiography: Mobile unit used to X-ray bed ridden patients and sometimes used to X-ray during operative procedures in Operating Room. Ultrasound : Ultrasound, or sonography, uses high frequency sound waves to see inside the body. As the sound waves pass through the body, echoes are produced, and bounce back to the transducer. These echoes can help doctors determine the location of a structure or abnormality, as well as information about its make up. Ultrasound is a painless way to examine internal organs. Magnetic Resonance Imaging (MRI) : M R scans use magnetic resonance that images the body from different angles and then use computer processing to show a cross section of the various tissues and organs pictured .MRI scans have proven to be very help in diagnosis of soft tissues especially brain , spinal cord , joints, abdomen ,chest and other muscles. 2.Scope : Provision of comprehensive services in following areas i. ii. iii. iv. General X-Ray Special X-Ray such as HSG Ultra Sonography Magnetic Resonance Infraction 2 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 C. Abbreviation: 1. IP = Inpatient 2. OP = Outpatient 3. OTC = Over the Counter 4. US = Ultrasound 5. USS = Ultrasound Scanning 6. RDT = Radio Diagnostic Technology 7. MRI = Magnetic Resonance Imaging 8. OED =Order Entry Done 9. OR = Operating Room 10. TLD = Thermo Luminescent Dosimeter D. Organization Structure of the Department : Head – Department of Radiology Senior Consultant - Radiologist Radiology Technician or Radiographers/Staff Nurse Dark Room Assistants 3 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 E.Departmental Procedures i. Out Patient with Consultation: Patient comes with the requisition form for investigation No Yes Does the invstgn need preparation? Yes Is the Pt. with necessary preparation? No Can the pt. be allocated for invstgn? No Pt. is told abt the requirement of appt. & given for the earliest available time Yes After investigation Order entry done, Code will be entered in charge sheet Pt. will come at that date and time of appt with preparation Pt. is directed to the consultant with report or wet film Critical reports are informed by the radiologist to the consultant verbally immediately 4 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 ii. In patients Doctor will prescribe the investigation to the patient Nurse will inform about the invstgn and the pt. will prescribe the details to Doctor the dept. investigation to the patient The radiographer will check the kind of test and the need for pt. preparation Nurse will be informed the time of invstgn No Yes Is pt. pprtn needed? Inform the nurse about the preparation The appt. is given according to the preparation No If Pt. is prepared? Yes The nurse is told to send the pt. to the dept with patients case sheet. Invstgn is done and order entry is entered in charge sheet Patient is transferred back to the wing with Nurse. 5 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 iii. Dispatching Wet films : Dispatching Wet films Out-patients Treating Doctor requests for the films (for early consultation with doctor) Accident & Emergency Room No Yes Is the films processed? Dispatch the films after obtaining sign of the receiver Wait till the films are ready Inform the pt. / Nurse to return back the film for reporting Films are dispatched after taking sign from the Nurse/Patient/Attendant and requested to return for reporting No Is the pt. is in-patient? Yes For OPD, patient/attendant return backs the wet films to the radiology reception for reporting Films will not be handed over to wings without report in case of emergency and check x-ray Radiographer will show and bring it back immediately Radiologists reports the films Films with reports are dispatched from the Radiology Dept OPD IP-to wings Signature of the receiver is obtained 6 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 iv.In-patients / Emergency patients (For all Radiology Procedures) After Duty Hours Doctor will prescribe the invstgn to the pt. from wings and from Accident & Emergency Room MO/Nurse will inform about the invstgn & sent the request to Radiology Is the pt. preparation needed? Yes No Check with the nurse whether the pt. is prepared or not pt. is prepared Inform Radiologist / In case after working hours Radiologist is informed immediately knowing the requirement. It takes 30 Minutes for the radiologist to reach the hospital Call the pt. for the necessary investigation After completion Order entry done & enter in Pt. Case sheet. (Before radiologists arrive keep patient and Machine ready and check patient preparation) 7 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow v. Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Radiology procedures Patient comes to the dept with requisition form No Yes Is the Pt. Inpatient? Check whether the preparation followed by the Pt. is adequate As the requirements of the pt., preparation are taken care from before by nurse. Yes Is preparation adequate? No Is the time sufficient for preparation? Check the Pt. Identification with the prescription, and other details (previous reports if required) Send the Pt. for investigation Yes Guide the Pt. and wait till the Pt. is prepared. Then take the Pt. for invstgn only once when the preparation completes No Guide the Pt. and inform the patent about the next earliest possible date/time 8 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 vi. Hystero Salpingogram (HSG) Doctor prescribes the test Pt. is informed that she has to make prior appt. on a specified day of the menstrual cycle as well as the briefing about the test Pt. will make an appt. and comes on that date for the test Pt. will be directed to the dept. and take informed consent and Pre medication is started half an hour before the procedure and the test is performed by the Gynecologist Once the procedure is over , check patient condition Order entry is made ,entered in charge sheet Patient is informed to meet the consultant & informed when they will get their report 9 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Vii .G.I Tract Study Doctor prescribes the test Pt. is explained the preparation for the test, which has to be followed for two to three days( as per the test)and appt. date is informed Pt. arrives for the invstgn on the appt. day after Billing Check whether the Pt. followed the correct preparation chart or not No Did the Pt. follow the preparation properly? Ask the Pt. to come back with proper preparation 10 Yes Pt is sent for invstgn after taking informed consent Inform the patient when they will get their report All critical reports are informed verbally by the radiologist to the treating consultant Immediately Patient is instructed to have food as per their consultant advice. Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Viii . U.S. Scan procedures Ultra sonogram (Abdomen): Doctor prescribes the test Pt. has to come with fasting for a minimum of 4 hours Before going for the test the Pt. is required to have full bladder for which the Pt. need to consume enough amount of water Before taking the Pt. for the invstgn check for the satisfactory Pt. preparation conditions No Yes Is the Pt. having full bladder? Pt. has to consume more amt. of water and wait till the bladder is full Pt. is sent for investigation Radiologist do the scan and give their findings to typist, reports are generated and dispatched within 30 Minutes. 11 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 ix. Ultrasound Transvaginal Scan Doctor prescribes the test While prescribing the test, doctor specifies the day on which the test is to be done and to take appointment on the particular day Pt. will come to get an appointment and comes on that date for the test to be done Before taking the Pt. for invstgn check whether the Pt.’s bladder is empty or not and inform Pt. about the scan No Is the Pt.’s bladder empty? Pt. has to empty the bladder and then go for invstgn Yes Pt. is sent for investigation Reports are generated and dispatched within 30 Minutes. 12 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 x. Report Generation: After the Investigation, the concerned radiologist prepares the report in writing in the radiology test reporting form and rechecks the same. No Yes Is there any corrections? Concerned Radiologists signs the report along with the time and date Report is corrected Report is attached with the films & Reports are dispatched The report along with the X-Ray test requisition slip is forwarded. OP – Patient/Relatives collect the report from Radiology Department Reception IP – Inpatients reports are dispatched to the specific inpatient ward 13 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 xi. MRI: Magnetic Resonance Imaging: MRI Scanning Need for MRI prescribed by the Doctor. MRI requisition form filled by the treating consultant clearly indicating the “part” and “compatibility status”. Patient along with the MRI requisition form arrives at the department. For inpatients an staff nurse/ward attendant accompanies the patient to the MRI room. No Details mentioned in the requisition form entered in the MRI register Yes Does the patient need preparation? Patient is informed about the preparation to be taken. Time and date for next appointment is fixed. Patient is instructed to remove any metallic articles and change Patientthe is gown Patient is sent for MRI investigation in the Gantry Room 14 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 F. Policies of the Department: 1. The Radiology Department operates within all applicable legislation, regulations and Registration requirements. 2. All laws, regulations, directives, guidelines and registration requirements of Atomic Energy Regulatory Board (AERB) & Health & Family Welfare Office, UttarPradesh will be met and followed. 3. The hospitals Radiology Department have a valid and current Radiology AERB Registration & Valid Approvals issued by the District Health & Family Welfare Office, Uttar Pradesh department, which will be posted in public view. 4. All staffs will be provided with Thermo luminescent Dosimeter to measure (Radiation received during working hours) Occupational exposure 5. All required records will be maintained by the Radiology Department. G . Registration certificates: i. AERB layout Approval ii. Form B – from District Health & Family Welfare Office . H. Acts: The Department follows and operates strictly at par wit the regulations stated in the following Acts : PNDT Act 1996 AERB Safety code No:AERB/SC/MED-2(REV-1)2001 Atomic Energy Act 1962 Radiation protection Rules 1971 Radiation Surveillance Procedures for Medical Applications of Radiation,1989 The Bio-Medical Waste ( Management and Handling) Rules,1998 Dr. Ram Manohar Lohiya Hospital’s Department of Radiology complies with the following Regulatory requirements for Medical X-Ray installation in India : Safety Layout Approval from Atomic Energy Regulatory Board Carry out Quality Assurance Performance Test of the x-ray unit yearly Employ qualified Staff Provide Personnel monitoring badges for all staff members associated with the operation of x-ray machines Comply with AERB Safety code No:AERB/SC/MED-2(REV-1)2001 15 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 I. Reporting Critical Results: The below Mentioned Diagnosis (Critical Reports) will be informed to the treating consultant immediately after the procedure: i. Ectopic Pregnancy ii. Deep Vein Thrombosis iii. Perforation iv. Incomplete Abortion v. Hemorrhage vi. Infarct vii. Fracture. viii. Pneumothorax ix. Obstruction x. Vascular Injury The Department of Radiology follows the following statutory guidelines for registration of the Ultrasound scans machine for Antenatal scan: 1. Ultrasound Machine Purchased will be registered with Uttar Pradesh Health Department. 2. Form B will be issued by the health department after registration. 3. A Registration number will be allotted to the radiology department in form B. 4. Statutory requirements are as follows: a. Form B should be displayed in the ultrasound scan room. b. Posters from the Health department (in local language) should be displayed in the ultrasound scan room. Contents of the display are as follows: i. Sex determination is ILLEGAL board should be displayed in English & local language in OPD and in the department. c. Scanned Patient details should be preserved for 2 years from the date of Scan. d. PNDT act copy to be kept in the department. 16 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 e. Consent forms F & G should be taken from the Patient before doing Antenatal checkup. f. Total number of Antenatal Scans done should be sent to the following every month on or before 5th through Register post to the District Health officer . g. Xerox copy of the same should be filed and preserved in the department. J. Quality Control: The main objective of quality control is to enhance the quality of x-ray/results by checking the precision, accuracy and consistency of tests done. Validation of examination procedure technically and clinically will be done by qualified and well trained radiologist. Quality Assurance is done with the following monitoring a. Tracking Turn around time and waiting times i. Methodology: turn around time is tracked by manually tracking the in and out time of the patient for each modality in the department ii. A suitable sample ( 7 days ) will be taken for this study. b. Grading of x-ray films is done by the Radiologist i. Grading of X-ray films is done by the following criteria Positioning - 1 Artifacts. - 1 Exposure factors - 1 ii. Grading - scores Total score of 3 for each Patient to be documented for x-rays. In case the quality is graded 1, x-ray to be repeated on Radiologist opinion and more care to be taken during repeat x-ray. Grading score should not be less than 90%. Below 90 % reason should be evaluated & discussed with radiologist and to be rectified immediately. c. Reject rates for films: It should not be less than 3% of the Monthly consumption. The Quality Assurance Manual of the department ( Ref N0 RML/QAM/01 ) can be referred for further details. 17 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Confidentiality of Reports : Confidentiality of patients and their test reports are ensured through the following : 1. In the course of Performing work responsibilities all information with regard to patient, their family, their physician and / or the hospital is kept confidential. 2. All the staff of the department are cautioned not to discuss any such information with others. 3. Personnel are expected and ensured to conduct themselves with professional dignity at all times. 4. Radiologist are the only persons authorized to inform reports to the doctors. K. Patient Education and Safety : a. All patients are welcomed and explained about the process of the diagnostic investigation in detail before starting the process. b. All Patient are explained when and how their reports can be collected. c. While undergoing the investigation, all necessary precautions related to patient safety is explained & followed. d. Special care is taken while undergoing Investigations of infants/neonatal and Geriatric patients. The parent / next to the kin of such patients are kept informed of the process before investigations are started. e. Attention of the patient/ customers will be drawn to the hygiene and safety aspects before undergoing the Investigation. f. Consent will be taken whenever required in the appropriate forms. g. All necessary steps will be taken to reduce /minimize /eliminate discomfort /pain while conducting the Investigation. h. In the course of performing work responsibilities all information with regard to patient, their family, their physician and / or the hospital is kept confidential. The staff of the department are cautioned not to discuss any such information with others. 18 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 L. Reporting of Imaging Test Results: a. All reports of imaging test (except MRI) conducted before 1230 noon will be dispatched to the front office of the department ( for OPD cases) or to the respective inpatient wards (for IPD cases ) before 1400 hrs on the same day. b. All test reports (except MRI) conducted after 1230hrs will be dispatched to the front office of the department ( for OP patients) or to the respected inpatient wards ( for IP patients) before 10 :00 hrs in the morning the next day. d. Reports of all MRI scans done for OP will be dispatched next day morning before 10:00 hrs in the morning. e. Reports of MRI scan done for IP before 1300 hrs will be dispatched to the respective inpatient wings prior to 1500 hrs on the same day .Reports of MRI scans done for IP after 1300 hrs will be dispatched to the respective inpatient wings next day mornng before 10 :00am f. All critical reports are verbally informed to the concerned consultant immediately by the Radiologist. g. In case of any unavoidable delay, patients are kept informed for the reason for the delay and by what time the investigations/delivery of reports are likely to be completed. h. Any patient query regarding the reports will be dealt with immediately and clearly explained, and further consultation arranged. i. No test results are given to Patient verbally or over telephone . j. Patient Reports are to be treated as completely confidential. 19 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 M. Turnaround time for reports: a. X rays : 1. All reports of imaging test conducted before 12:30 noon will be dispatched to the front office of the department ( for OPD cases) or to the respective inpatient wards (for IPD cases ) before 1400 hrs on the same day. 2. All test reports conducted after 12:30hrs will be dispatched to the front office of the department ( for OP patients) or to the respected inpatient wards ( for IP patients) before 10 :00 hrs in the morning the next day. b. Ultrasound: 30 Minutes after the scan c. MRI scan: 1. Reports of all MRI scans done for OP will be dispatched next day morning before 10:00 hrs in the morning. 2. Reports of MRI scan done for IP before 1300 hrs will be dispatched to the respective inpatient wings prior to 1500 hrs on the same day .Reports of MRI scans done for IP after 1300 hrs will be dispatched to the respective inpatient wings next day morning before 10 :00am. d. Reporting of Emergency Cases: 1. In case of an emergency report, the radiologist will see the film and give a verbal report to the referring consultant by phone. 2 . If the patient is referred or wants to go to some other hospital (on request or against medical advice), Reports will be generated within 30 minutes (provided it is during Radiologist’s office hours & if there is no emergency ultra sound scanning). 20 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 N. Criteria for Fixing of Appointments: i. According to “First Come First Serve” basis for routine X-ray investigations. ii. According to the number of patients available on that particular day for the iii. investigation. iv. Iii. According to the availability of the radiologist (for the special investigations) v. Depending on the time gap required for the preparation vi. Considering the patients existing health conditions. vii. Ultra sound scan – Appointment is given in 30 Minutes Interval. Please note that even in case of given appointments patients from the critical care areas of the hospital like the Emergency Department ,OT and other patients requiring emergency imaging investigation etc are given priority for all procedures. O. Maintenance of Equipment: 1. Guideline Instructions : General a. All staff will clean the Machine in their Posted unit. Staff will conduct daily check on its working condition daily & do regular warm up. Shutdown of machine should be done after working hours. b. Night Shift person is responsible for the machine till the handover to the next day Morning shift person. c. Never keep any fluids over or near equipments. d. Monitor Housekeeping staffs during cleaning mainly with wet mops. e. Monthly cleaning record should be maintained for all equipments in Instrument History card. f. In case of continuous power fluctuation shut down all the Machines, till proper power supply is observed. g. In daily Briefing Working condition & Breakdowns of machine should be handed over without fail. 21 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 2. Infection control: a. Ultrasound probes should be cleaned for each patient. b. Machines should be cleaned with Antiseptic Solution after handling Road Traffic Accident & Infectious patients. c. Mobile Machines shifted to Operating room and Intensive care units, wheels & area in contact with patients should be cleaned with disinfectant solution before and after use of the machine. 3. Breakdown management: a. During breakdowns shutdown and restart the unit, check all Input & cables for loose connections. In case this fails, complaint should be logged into Instrument History Card and Work order should be raised and given to the Biomedical In charge mentioning the Machine Name, time of breakdown. b. The Biomedical engineer will inspect the machine & take necessary action as per their protocol. c. It is the duty of the Radiographer to inform the Head of the Department of Radiology, Registration Counter ,ED , ICCU and other patient care areas the breakdown time and follow up on rectification till its working time every 12 Hours the status of the breakdown . d. In case of Major Breakdown the Chief Medical Superintendent should be informed. e. After rectification service report is received and filed & the same is entered in Instrument History Card. f. Incident Report is raised for all Breakdowns more than 24 hours. 22 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow P. Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 The training of Departmental Staff : The training of staff (for both existing and new staff) is of utmost importance to prepare professionals who have high specific knowledge in their area and who could give the best quality of care to their patients. Therefore training in Radiology is a very complex and difficult task mainly due to wide spectrum of radiological applications in the total care process and variety of imaging modalities .Hence the department lays special emphasis on training of the employees to acquaint them with the knowledge and skill pertaining to their job. The approach to training of the staff adopted by the department is as follows: a. One week department Induction for every new employee (Transferred or Fresh Recruit) joining the department. b. One week department Induction to learn department policy & procedures and safety training will be conducted for the new employee in the department. c. Training in Safety procedures to follow if equipment malfunction occur. d. Training relating to the operation of any new equipment is given prior to the usage of the equipment by company engineers to ensure its proper and safe handling. e. All professional personnel are expected to be competent and proficient in all performance of all procedures by the end of the training program. f. The training program will serve as verification of initial personnel competency and ability to satisfactorily perform patient care and services. g. Those areas felt to be requiring additional focus by the trainee will be identified as personal goals, for which improved performance will be emphasized. h. All staffs should attend and do regular training. 23 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Departmental Orientation programme for the new employees (Fresh recruit or transferred emphasizes on the following : a. Overview to various equipments operated by the department in detail b. Radiation safety & quality Assurance Practices c. Basic unit maintenance and trouble shooting d. Documentation and record keeping. e. PNDT act & Maintenance of records is explained f. Uses of TLD badge & how to use Hand out given. g. Turn Around time for different types of cases ( Normal , Urgent etc). h. Safety procedure and Policy of the department. i. Various forms and Reporting formats used by the department Q. Departmental Inventory Management: The responsibility for proper management of the departmental inventory rests with the radiographers. a. A stock book for the various items including the medicines used by the department is maintained. b. Physical verification of the stock is done every alternate days by the radiographers. c. Replenishment of stock is done using the appropriate indent request book. d. All medicines subject to expiry are returned to the pharmacy store and indent request for fresh stock is placed. 24 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 R. Out Sourcing of Imaging test not available in the hospital : 1. Computerized Tomography Scan. 2. Mammography. 3. Color Doppler Studies. 4. BMD 5. DSA 6. PET. 25 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 S. REPORTING FORMAT FOR DAILY/MONTH STATISTICS: The Radiographers are responsible for completion and submission of the daily statistic to the Head of the Department of Radiology in the specified format .The Head of the Department of Radiology monitors the performance of the department and forwards a monthly report about the same to the Chief Medical Superintendent. Format for Reporting Daily Activities ( To be filled by the Radiographers) IP DATE XR-FILM USG ECHO MRI Total procedures Total patients OP DATE XR-FILM USG ECHO MRI Total Procedures Total patients 26 Manual Of Operations Dr. Ram Manohar Lohia Combined Hospital , Lucknow Quality Operating Process Document No : RML/RAD/01 Manual of Operations Department Of Radiology Date of Issue : 15/1/2008 Monthly- Format ( To be submitted to the CMS ) Dr. Ram Manohar Lohiya Hospital RADIOLOGY DEPARTMENT MONTHLY STATISTICS TOTAL MONTH T. X-RAY No. of xrays/technician/day USG No. of MRI scans per day USG per day QUALITY PLAN Quality Indicator: a. Indicator : Turn around time for reports Date X-ray No. Pt. Name MRN Procedure Done Received request time Patient taken for procedure Duration In Minutes b. Benchmark: i. Other quality initiatives: Reject rates for radiology films Forms Documents and Stationary j. Patient related forms S No: 1 2 Form Request Form with consent for procedures F & G consent form for OBG ultrasound k. Registers S No: 1 2 3 Form Daily entry registers for all procedures Outsourcing register Pharmacy consumable register 27 Manual Of Operations