Download Welcome to Sir Charles Gairdner Hospital booklet

Welcome to
Sir Charles Gairdner Hospital
Information for patients
Information for patients
1
Interpreters
It is hospital policy to use qualified interpreters in
all situations concerning your treatment as they are
trained to interpret medical terminology.
If you need an interpreter, please let us know before
your admission to hospital, or ask your nurse.
We can provide interpreters for Aboriginal and
Torres Strait Island language speaking patients,
non-English speakers, and patients with hearing
difficulties.
Other formats
This publication is available in alternative formats on request.
Please ask us if you need this document in other languages, in
large print, or in another format.
This booklet is primarily available as an electronic document
– please visit www.scgh.health.wa.gov.au and go to the ‘For
patients and visitors’ section to download your copy. If you are
unable to access this, you may also request a printed copy from
the hospital’s G Block main reception.
Acknowledgement
We respectfully acknowledge the past and present
traditional owners of this land, the Noongar people.
It is a privilege to stand on Noongar country.
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Welcome to Sir Charles Gairdner Hospital
Contents
A message from the Executive Director..................................4
About Sir Charles Gairdner Hospital.......................................5
Caring for your safety .............................................................7
Engage in your care – informed consent............................... 11
Your rights and responsibilities..............................................12
Planning for your admission –
important information before you arrive.................................14
Transport and parking...........................................................16
When you arrive....................................................................17
During your stay....................................................................19
To pass the time....................................................................20
Eating in hospital ..................................................................22
Disability access....................................................................24
Planning for your discharge –
important information for when you leave.............................24
Osborne Park Hospital..........................................................26
Tell us about your experience................................................26
Freedom of information.........................................................26
Contact us.............................................................................28
Information for patients
3
A message from the Executive Director
Welcome to Sir Charles Gairdner Hospital.
We know that coming to hospital can be a challenging time for many
people.
More than 5,000 staff work at Charlies and many will be involved in
your care. The staff look forward to making your journey as a patient
as smooth as possible.
I hope this booklet helps you prepare for your time with us. It
contains a range of important information, including things you
can do to help us provide you the best and safest care.
We want your stay at Sir Charles Gairdner Hospital to be as
comfortable as possible. If you have any questions after reading this
booklet, please call patient enquiries on 9346 4444 or ask the staff
looking after you.
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Welcome to Sir Charles Gairdner Hospital
About Sir Charles Gairdner Hospital
Sir Charles Gairdner Hospital (SCGH) is a fully accredited teaching
hospital providing tertiary level care to the people of WA within the
North Metropolitan Health Service. The hospital is located within the
Queen Elizabeth II Medical Centre (QEIIMC).
The hospital provides clinical inpatient and outpatient services in all
clinical specialties with the exception of complex burns, paediatrics,
obstetrics and gynaecology. SCGH is recognised as a centre for
nursing excellence under the Magnet Program.
SCGH is the state’s principal hospital for neurosurgery, complex
radiotherapy and liver transplantation, and is also home to an
expanded Cancer Centre, opened in 2013.
Our team
You will be looked after by a team of
highly skilled people throughout your
stay – nurses, doctors, allied health
professionals and others.
Our staff will introduce themselves
to you. All hospital staff wear identity
badges with their photograph and
name. You can ask to see these at
any time.
SCGH is a teaching and research
hospital. This means trainee staff,
including nurses and doctors, as well
as researchers, may be involved
in your care. You have the right to
refuse, and this will not affect your
care. However, if you choose to
be involved this will help improve
the health care we can provide to
patients in the future.
Information for patients
5
Mission
SCGH’s mission is to improve, promote and protect the health of
Western Australians within the North Metropolitan Health Service
catchment by:
••
••
••
••
caring for individuals and the community
caring for those who need it most
making the best use of funds and resources
supporting our team.
Vision
SCGH’s vision is:
Committed staff, clever researchers – caring for patients
Values
•• care
•• excellence
•• respect
•• integrity
•• teamwork
•• leadership
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Welcome to Sir Charles Gairdner Hospital
Caring for your safety
Our staff are committed to providing a safe environment and high
quality health care.
The information on the next few pages explains some of the areas
we focus on to do this. It also includes tips on how you can help.
Preventing and controlling infection
Help us to prevent the spread of infection by carefully and regularly
washing your hands with soap and water. In particular, do this after
using the toilet, blowing your nose or touching others, and before
eating.
There are also bottles of alcohol-based hand gel throughout the
ward for you to use. Please ask your visitors to use these too, and
feel free to ask our staff to do the same.
You can also help prevent infections by:
•• not touching wounds,
dressings, bandages, urine
catheters, drips and drains
•• asking your friends and family
not to visit you if they are
unwell
•• completing the whole course
of any antibiotics you are
prescribed, even if you are
feeling better.
Information for patients
7
Managing medication
Accidents can occur with medicines if they are prescribed, given
or taken incorrectly. Sometimes different medicines can clash with
each other, or you may react in unexpected ways.
You can help avoid problems with medications by:
•• bringing your medication to hospital, and keeping an up-to-date
list
•• telling your nurse, pharmacist or doctor about all the medicines
you are taking. This includes devices (such as inhalers), eye
drops, injections, vitamins, herbal remedies (such as Chinese
medicine) and over-the-counter medicines (such as aspirin)
•• letting your nurse, pharmacist or doctor know if you have
previously reacted badly or have an allergy to any medicine
•• questioning your nurse, pharmacist or doctor if a medication
looks different, the wrong colour, or the wrong amount
•• asking why you have been prescribed a new medication
•• keeping track of medicines you receive, the time and dosage.
Ask your carer, family or friends to help with this
•• letting your nurse, doctor or pharmacist know if you feel unwell
after taking a medicine
•• making sure you understand all instructions about your
medications. This includes what you should take after you have
been discharged from hospital. This should be outlined in your
discharge summary
•• ensuring your own
medicines are returned
to you and you receive a
prescription for any new
or altered medicines on
discharge.
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Welcome to Sir Charles Gairdner Hospital
Preventing pressure injuries
A pressure injury is a reddened area, sore, break or blister of the
skin, caused by unrelieved pressure. It is sometimes called a bed
sore or an ulcer.
Pressure injuries are most likely to occur on bony areas of the body,
such as elbows, heels and sacrum (near the coccyx or tailbone).
See the diagrams below for some examples.
A health professional will assess your risk of developing a pressure
injury, and develop a plan to help prevent this occurring.
You can help minimise your risk by:
•• changing your body position at least every one to two hours. Do
this whether you are sitting or lying. ­If you are unable to move
yourself, ask for help
•• observing and caring for your skin. You should watch for early
signs such as constant redness, broken or blistered skin,
localised pain, tingling and numbness. Immediately report
these to your nurse or doctor. To care for your skin, wash with
warm water using a mild cleanser, use a moisturiser to prevent
dryness and skin tears, and avoid vigorous rubbing
•• eating a well-balanced diet and drinking plenty of fluids to help
keep your skin healthy
•• not smoking. Smoking affects blood supply to your skin – this
means that it will take longer for your wounds to heal.
Aids and equipment
are also available and
may help you reduce
pressure and protect
your skin.
Information for patients
9
Preventing falls
Falls can happen more easily when you are unwell as a result of
poor balance, low blood pressure, some medications, physical
inactivity, unfamiliar places, poor eyesight and unsafe footwear.
You can help minimise your risk of falls by:
•• wearing sensible footwear with good support
•• standing up slowly to reduce dizziness
•• using the patient call bell to ask for help. Sometimes you may
have to wait for assistance
•• wearing your glasses and hearing aid (if you have them)
•• using your walking aid (if you have one)
•• taking extra care in an unfamiliar environment, and advising staff
of any hazards.
The correct patient and the correct treatment
The hospital employs many systems and strategies to identify
patients and correctly match them with the correct treatment. As
part of this, you will be asked your name and details many times by
different staff members.
You can help by:
•• being actively involved in your health care – make sure staff
confirm your identity before giving medications, performing
procedures, or taking a sample of your blood
•• asking to see your consent form (see ‘Informed consent’ over
the page)
•• checking your details – your full name, date of birth, and type of
procedure
•• checking that the correct side and site on your body is clearly
marked before you undergo a procedure.
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Welcome to Sir Charles Gairdner Hospital
Engage in your care – informed consent
Informed consent
Before you undergo an operation or test, you are required to give
‘informed consent’. This means you have received and understood
the information you need about the procedure.
To enable you to give informed consent, your doctor or health
professional will discuss your treatment options with you.
You can and should ask questions about your condition and
treatment options. This will help you make a decision about whether
the recommended procedure is best for you. It will also help you
understand the risks.
Don’t be afraid to ask questions
Our staff are here to help you.
Your ward clerk can answer general questions.
Please ask your nurse or doctor any questions about
your condition or treatment. Be actively involved in
planning your care.
Information for patients
11
Your rights and responsibilities
As our patient you have rights and responsibilities.
You have the right to:
•• free public hospital services as a public patient, or to choose to
be treated as a private patient
•• treatment based on your health needs
•• access to hospital services wherever you live in Australia, or
referral to another centre if treatment is not available at your
local hospital
•• access to information in a language you understand
•• be told if a staff member is in training, and to agree to or refuse
to be involved in training or research
•• be treated with respect and dignity
•• be accompanied by a person of your choice, or to not have a
support person
•• receive safe and high quality health care in a secure and
supportive health care environment
•• a clear explanation of treatment, including possible risks and
alternatives, and to be asked for consent before being treated
•• take part in decisions about your health care and
refuse treatment
•• a second medical opinion
•• advice on care when you leave the
hospital
•• access to your medical records
•• have personal information kept
confidential
•• comment or complain about the
health care you have received and
to be given information about how to
make a complaint.
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Welcome to Sir Charles Gairdner Hospital
In return, you have a responsibility to tell hospital staff:
•• about your medical history and that of your family
•• about any treatment or medication you were receiving when
admitted
•• about any change in your condition or any problems you are
having with your treatment
•• about any special needs you have, particularly any cultural,
religious or dietary needs
•• if you do not want staff in training to be involved in your care
•• if you are unable or unwilling to follow treatment instructions.
Consideration for staff and other patients involves:
•• being considerate of the needs of other patients
•• respecting the role and dignity of hospital staff and their right to
a safe and pleasant working environment
•• keeping hospital appointments or letting hospital staff know if
you are unable to do so.
For more information on your rights and responsibilities refer to the
brochure The Western Australian Public Patient’s Hospital Charter.
Information for patients
13
Planning for your admission –
important information before you arrive
The following information is relevant for all patients – day patients,
overnight patients, short stay patients, and long stay patients.
Before you come in:
•• Arrange time off work.
•• Arrange for someone to look after anyone who is dependent
on you. This might be your children, pets and anyone else you
might be caring for.
•• Arrange for a responsible adult to collect you from hospital on
the day of your discharge (before 10am if you are an overnight
patient). If necessary, ask them to stay with you overnight once
you are home.
•• Do not smoke or consume alcohol for at least 24 hours before
planned surgery.
•• Please shower at home before coming into hospital. Do not
apply lotion, powder or deodorant after showering.
•• Remove all make-up, nail polish and jewellery including body
piercing. Wedding rings may be left on unless on an arm which
will be operated on.
What should I bring?
•• Any paperwork from the hospital or your doctor.
•• Emergency contact details of your next of kin.
•• All medicines you are taking, in their original packaging, plus an
up-to-date list. You could also note things you are allergic to.
•• Your Medicare card and your private health insurance card, if
you have one.
•• Any x-rays related to your condition.
•• Glasses, dentures, hearing aids, or walking aids.
•• Any specialty equipment used at home, for example a CPAP
machine.
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Welcome to Sir Charles Gairdner Hospital
If you are staying overnight or longer, you should also bring:
•• Sleepwear, underwear and footwear (slippers and shoes).
•• Toiletries, such as toothbrush, toothpaste and shaving
equipment.
•• A small amount of money for incidentals (newspapers,
magazines, telephone calls, hire of television).
How much should I bring?
Space for personal items is limited. Large and numerous items
can create a hazard for you, other patients and staff. Only bring an
overnight bag – about airline carry-on luggage size, and weighing
less than five kilograms. Patients staying for prolonged periods may
bring more.
Please note, in areas such as the Intensive Care Unit and the
General High Dependency Unit there will only be room for a small
toiletries bag, plus hearing aid and glasses, if you have them. Your
family/carer may bring more items once you are out of critical care.
Country patients
If you are travelling from more than 100 kilometres outside the
metropolitan area you may be eligible for assistance with travel
and accommodation costs through Patient Assisted Travel Scheme
(PATS). You need to ask your local doctor to complete a PATS
referral before you leave home. When you are admitted, please ask
the ward clerk to get the PATS form signed.
If you have not completed a PATS referral prior to leaving home,
seek advice from your nurse. SCGH’s Discharge Coordinators may
be able to help plan your discharge home.
The hospital has limited on-site rooms for patients and their relatives
from the country. You need to book in advance – call the Social
Work Department on 9346 4666. Charges apply.
Leave valuables at home
Please do not bring valuables, jewelery or large sums of money.
The hospital is not responsible for the loss of patient or visitor
valuables or cash.
Information for patients
15
Transport and parking
Changes at QEII Medical Centre
Sir Charles Gairdner Hospital is part of the QEIIMC. The QEIIMC
is currently undergoing a redevelopment which will see the site
become one of the largest medical, research and educational
facilities in Western Australia.
We work hard to ensure site disruptions are kept to a minimum.
Thank you for your patience and support while the redevelopment
continues.
If you have questions about the QEIIMC redevelopment contact
1800 356 406 or email [email protected].
Getting to SCGH
Bus
Buses connect the hospital with the city, train stations and
surrounding suburbs, with several stops along Hospital Avenue.
Call the Transperth InfoLine on 13 62 13
(www.transperth.wa.gov.au) for information.
Taxi
There is a taxi rank on Hospital Avenue.
Free taxi phones are at the E and G Block entrances.
Car or motorbike
Patient and visitor parking (including ACROD) is available in the
multi-deck car park, entry off Winthrop Avenue. This is the closest
car park to the hospital. It is owned by Capella and operated by
Wilson Parking.
Patient and visitor parking is also available at Car Park 3A (on
Caledenia Crescent), Car Park 4A (off Verdun Street), Car Park 5
(underneath the Cancer Centre, off Gairdner Drive), and Car Park 7
(off Hospital Avenue).
Patient and visitor parking is charged at the same rate across the
site. For information about visitor parking fees visit
www.qeiimc.health.wa.gov.au/visitor-parking-fees/.
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Welcome to Sir Charles Gairdner Hospital
Getting around SCGH
A free buggy service operates at QEIIMC to help patients and
visitors get around the site. The buggy is available from 9am to
4pm, Monday to Friday, to collect patients and visitors from the
multi-deck car park entry. Call the driver on 0481 438 731 for
collection.
TravelSmart Junction
If you need help planning your journey to QEIIMC visit the
TravelSmart Junction, located in the E Block corridor. Drop in
between 8am and 4pm on weekdays, or call 9346 4085.
When you arrive
Where to go
If you are being admitted to the Short Stay Unit, take the blue lifts in
G Block to the Short Stay Unit on the second floor.
All other patients should go to the admissions desk at the G Block
main entrance. From here you will be directed to your ward.
Admission
At admission, please provide as much information about yourself
as you can so we can tailor our service.
For example, this may include your cultural needs, religious
background or the language you speak at home. We can then
provide the correct diet, make available the appropriate religious
or cultural support, or provide an interpreter. This may also
include your care needs, such as if you have a disability.
If you let us know you identify as Aboriginal or Torres Strait
Islander, an Aboriginal Liaison Officer will visit you.
This information is only gathered to enable us to provide you with
the best possible care.
Information for patients
17
On the ward
•• Go to the ward reception desk.
•• Give them any paperwork and x-rays.
•• Tell the staff if you have any special needs, such as a disability,
a culturally specific diet, or if you need an interpreter.
•• Ask for a medical certificate if you need one.
•• The ward staff will then show you to your bed.
Staff will put a plastic band on your wrist with your name on it. Tell
the staff if your name or details are wrong. You need to keep this
band on all the time you are in hospital.
A doctor and nurse will go through your medical history, conduct
a physical examination and talk about your treatment. It is very
important to tell the doctor and nurse if you have any allergies, and
about any medicines you are taking, including non-prescription
medicines, herbal medicines, and supplements.
Please read the ‘Caring for your safety’ section starting on page 7
of this booklet for information about how you can help us care
for you.
Private patients
If you have private health insurance, you can choose to be treated
as a private patient. A private patient with hospital cover has no outof-pocket expenses for their hospital stay and procedures.
Private patients can often choose which doctor treats them. They
are also entitled to benefits such as newspaper and meal vouchers,
free television, and telephone credit. Being a private patient also
helps our hospital maintain facilities and improve our service.
However, private patients cannot be guaranteed a private room as
all rooms are allocated according to medical needs.
For more information, contact Private Patient Liaison on 9346 4831.
18
Welcome to Sir Charles Gairdner Hospital
During your stay
Alert us
Please make sure you know how to get help at all times. If you need
urgent help in any way, press the patient call button at your bedside.
Please don’t get out of bed if you are feeling unwell or have been
advised to seek help with getting up. .
Be patient
Staff will keep asking you the same questions – lots of different
people are involved in your care, and each one needs to make sure
you’re getting the right treatment.
Occasionally, staff may be busy or a procedure may be delayed
if someone has a more urgent medical need. Please tell a staff
member if you need anything during your wait.
Confidentiality and privacy
Medical information about you will always be treated as confidential.
If you want a higher level of privacy, such as not revealing that you
are in hospital, please inform the ward clerk or a nurse.
Let us know where you are
Please tell the staff if you are leaving the ward, even for a short
time. This reduces the chance of interruptions to the delivery of our
care.
Rooms
The hospital has a variety of single rooms and small wards. You
may have to change rooms during your stay. Single rooms are
allocated according to a patient’s medical need. Most wards have
both male and female patients. If you have any concerns, please tell
the nurse caring for you.
Chaplaincy and Spiritual Services
Chaplains are available to all patients and families, regardless of
religious persuasion. These include visitors from the Aboriginal
Catholic Ministry.
There is a Christian Chapel on the ground floor of E Block and a
Muslim Prayer Hall on the first floor of E Block.
Information for patients
19
No smoking
You are not allowed to smoke anywhere inside the
hospital or outside within the QEIIMC grounds.
Ask your nurse about quit programs, or for nicotine
patches to manage cravings during your stay.
To pass the time
Radio and television
You can listen to free radio through the set on your bedside table.
You can rent TVs in most rooms – dial 4 or free call 1800 108 010.
There is important patient safety information on the free-to-air TV
channels – please ask your nurse to show you how to access this
information.
Electronic equipment
You can bring electronic equipment such as MP3 players, but you’ll
need to use headphones. Also, remember that the hospital is not
responsible for any theft or damage.
Any equipment that needs a power point must be tested by a
hospital electrician before being used – please ask your ward clerk
to arrange this.
Newspapers and books
Magazines and papers can be purchased from the Auxiliary Shop
(ground floor, G Block), seven days a week.
20
Welcome to Sir Charles Gairdner Hospital
Library trolleys visit the wards on Mondays and Wednesdays, offering free loan of books and magazines.
Phones
The phone by your bed is a pay phone. Dial 1 to register and add
credit to make calls. Dial 4 to add extra credit. Friends and family
can call you on 9381 7388, dialing your patient number when
prompted.
Check with your ward clerk before using mobile phones as they can
affect some medical equipment.
Shops
There are shops on the ground floor of E Block. These include
a café, pharmacy, newsagent and post office, plus ATMs and a
TravelSmart office.
The Auxiliary convenience and gift shops are in G and E blocks.
Money spent at these volunteer-run shops comes back to benefit
patients through funding grants for specialised equipment.
There is a florist in G Block, near the main entrance.
Art Gallery
At SCGH, there is a firm belief that art plays a vital role in the
hospital community. The hospital art collection aims to create a
positive, healing environment for the benefit of patients, visitors and
staff.
The collection is displayed throughout the hospital and in the Art
Gallery (ground floor, B Block). It includes more than 750 artworks.
Visiting
Visitors are welcome between 8am and 1pm, and 3pm and 8pm.
The visitor-free rest period between 1pm and 3pm is important as
it helps ensure all patients are able to rest and recuperate.
Please try to have no more than two visitors at a time.
Children are welcome, but need to be fully supervised at all times.
Please do not visit patients if you are feeling unwell with a fever,
cough, runny or stuffy nose, or sore throat.
Information for patients
21
Eating in hospital
Eating the right foods to maintain
good nutritional health is an
important part of your medical
treatment. It will assist with your
recovery.
Our menus are prepared by catering
staff and dietitians to ensure you
receive the nutrition you require.
This includes providing extra
supplements and snacks between
meals if you require them.
You may need one or more special diets according to your illness
and you will be encouraged to choose from a variety of meals on a
menu specific to the diet best for you.
At times, you may be told to follow a strict diet, such as fasting, clear
liquid only, or nourishing fluids. For more information about these
diets, ask your nurse, who can also contact a dietitian if necessary.
In addition to dietary restrictions based on your condition, religious
and cultural dietary needs will be met on request. For more
information ask the nurse to put you in touch with the Catering
Services Supervisor.
If you have an allergy to any foods, or anaphylaxis, let your nurse
know on arrival.
Maximising your nutrition
When you are sick or injured or recovering from surgery, it is
common to require extra energy and protein to assist healing and
recovery. It is also common to lose weight and muscle mass.
This makes it important to maximise your nutrition intake by eating
high protein and high energy foods, especially if you:
••
••
••
••
22
are underweight
are losing weight without trying
are only eating small amounts due to nausea and poor appetite
have higher nutritional needs.
Welcome to Sir Charles Gairdner Hospital
Here are some simple steps you can take to maximise your nutrition
during your hospital stay:
•• reduce interruptions at mealtimes
•• eat as much of the meat/protein on your plate at each meal as
you can and always eat your dessert
•• have butter or margarine on toast as well as flavoured spreads,
and also add butter or margarine to your cooked vegetables
•• have snacks between your meals
•• don’t rely on your appetite – try to eat something every two or
three hours.
You may also be referred to the dietitian to help you meet your
increased nutrition needs.
Bringing in food
Your relatives or friends may wish to bring you additional food or
drinks.
However, for food safety reasons it is not permitted to bring in
items that require re-heating or refrigeration. Due to food safety
regulations, meals must not be re-heated.
Also, please check with nursing staff that any food or drinks brought
to you are suitable for the specific diet you have been prescribed.
Volunteers
Volunteers contribute to the hospital, helping patients, visitors
and staff in many ways. These include working in the Auxiliary
shops, helping in the SolarisCare Cancer Support Centre, and
driving patient transport buggies.
For more information visit www.scgh.health.wa.gov.au and
search for ‘Volunteer’.
Information for patients
23
Disability access
Wheelchair access
All patient areas of the hospital are
accessible by wheelchair.
Parking
ACROD parking bays are available
throughout the site, near the main entrances
of various buildings and in the car parks.
Telephones
There is a teletypewriter (TTY) phone for people with hearing
impairments at the G Block main entrance or by calling 9346 3900.
Other telephone alternatives for people with disabilities are available
– please check with your nurse or ward clerk.
Toilets
Universally accessible toilets are located throughout the hospital.
This includes at the G Block main entrance, in the Emergency
Department, and in the Outpatients Department in E Block.
Planning for your discharge –
important information for when you leave
Your stay in hospital will be as short as appropriate for your
recovery.
We will tell you the date you will be leaving (discharge) before or
when you are admitted, and let you know of any changes. Please
be actively involved in your discharge planning to ensure it is as
smooth as possible.
On the day you can go home you will be transferred to the
Discharge Ward from 8am. For more information see the box on the
next page.
The hospital has Discharge Coordinators who may be involved in
assisting with plans for your discharge, particularly if you have come
from outside the metropolitan area.
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Welcome to Sir Charles Gairdner Hospital
The Discharge Ward
On the day you can go home, you will be transferred to the
Discharge Ward from 8am. This is your final stage of care
before you leave the hospital. The Discharge Ward is an
area where you can wait for medications, documentation or
transport home. This helps us prepare for the next patient.
Pick up from the Discharge Ward by your family member,
friend or carer is accessible from dedicated short-term parking
bays on the Rose Garden Loop. This is accessible off Verdun
Street and Gairdner Drive, near the Lion’s Eye Institute.
If you are being treated in the Short Stay Unit, you should be able to
go home on the same day. Relatives can either stay or staff will call
them when you are ready to leave.
You must make your own arrangements for travelling home. Please
note that you are not allowed to drive (or fly) for 24 hours
following a general anaesthetic. If someone is collecting you,
please wait in the Discharge Ward. If you have problems arranging
transport, please tell your nurse as soon as possible.
Remember, you may not be fully recovered when you are
discharged. Recovering from any illness takes time. If you think you
will need help at home, please tell your nurse as early as possible. A
hospital social worker will discuss ways to help you get the support
you need.
On discharge, you will receive a discharge letter for your GP.
You may also receive:
••
••
••
••
follow-up appointments
prescriptions and equipment
a medical certificate
information about support services.
Information for patients
25
Osborne Park Hospital
Some SCGH patients may progress to rehabilitation at Osborne
Park Hospital (OPH). As part of the same healthcare group, there is
a seamless transition of care between SCGH and OPH, including
patient transfers and medical records.
Tell us about your experience
We value your feedback as it helps us to improve our services and
to recognise good work. Tell us about your experience brochures
are available throughout the hospital.
We advise you to first discuss your concerns or feedback with the
staff involved, or ask to speak to a more senior person. If you have
a concern or complaint that you are unable to resolve, or if you are
too uncomfortable to discuss it directly with the staff involved, please
contact the Patient Liaison Service who are available to help you.
The Patient Liaison Service is located on the third floor of
A Block, and is open Monday to Friday, 8.30am to 4.30pm.
They can be contacted by phone 9346 2867 or email
[email protected].
Patient Satisfaction Survey
Following your discharge you may receive a survey providing an
opportunity for you to give information about your experience at
SCGH. We appreciate your feedback. It helps us identify where we
are doing well, and where we can improve.
Freedom of information
You have the right under the Freedom of Information Act (WA)
1992 to apply for access to your hospital medical record, subject to
some limitations.
Please contact the Release of Information Department on phone
9346 2427 or write to the FOI Coordinator at Locked Bag 2012,
Nedlands WA 6009. You can also visit the department, located on
the first floor of E Block.
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Welcome to Sir Charles Gairdner Hospital
Help fund our research
The Charlies Foundation for Research provides funding for
essential patient-centred research at Sir Charles Gairdner
and Osborne Park hospitals.
Research is the cornerstone of improving patient care, and
the foundation provides the funding for this essential service.
To donate to our charity and help support the excellent
research projects being carried out call 9346 2042 or
9346 3045. For more information email
[email protected].
© Department of Health Western Australia 2014
Copyright to this material is vested in the State of Western Australia unless
otherwise indicated. Apart from any fair dealing for the purposes of private
study, research, criticism or review, as permitted under the provisions of the
Copyright Act 1968, no part may be reproduced or re-used for any purposes
whatsoever without written permission of the State of Western Australia.
Disclaimer
The advice and information contained herein is provided in good faith as
a public service. However the accuracy of any statements made is not
guaranteed and it is the responsibility of readers to make their own enquiries
as to the accuracy, currency and appropriateness of any information or
advice provided. Liability for any act or omission occurring in reliance on this
document or for any loss, damage or injury occurring as a consequence of
such act or omission is expressly disclaimed.
This booklet was prepared by Public Relations,
Sir Charles Gairdner Hospital (SCGH).
Community Advisory Council reviewed, May 2014
Information current at September 2014.
Information for patients
27
Contact us
Mail
Sir Charles Gairdner Hospital
Hospital Avenue
Nedlands WA 6009
Web
www.scgh.health.wa.gov.au
Phone
Main line 9346 3333
Patient enquiries 9346 4444
Hearing impaired (TTY)
(7.30am to 8.30pm) 9346 3900
Aboriginal Liaison
Service 9380 7788
Map
Sir Charles Gairdner Hospital (SCGH) is located within the
Queen Elizabeth II Medical Centre (QEIIMC).
A map of the QEIIMC is available online at
www.qeiimc.health.wa.gov.au/site-map1
The fold-out map is called Your guide to getting around the
QEIIMC site and is frequently updated.
2014002_2
You can also pick up a printed copy at most SCGH receptions
onsite, including the reception at the G Block entrance, the
information desk at the E Block entrance, and in the E Block
Outpatients area.