Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
ICT Forum Philippe Koebel Senior Vice President EMEA, Orange Business Services October 30, 2007 Agenda IP Transformation by Orange Business Services Solutions for Operators in Action Page 2 Orange Business Services heritage one of the few integrated global operators with a strong leadership in innovation a European leader in mobile services and one of the most valuable and recognized brands in the world one of the broadest global communications and services portfolios and networks Page 3 facts and figures > global reach and local presence - unmatched seamless reach with a presence in 220 countries and territories wholly-owned mobile networks in 23 countries and a founding member of the FreeMove Alliance, spanning 26 countries > key facts - revenue over €10bn 29,000 people in 166 countries and territories leveraging France Telecom Group’s 4,200 R&D researchers > customers - - 3,750 multinational customers 2/3 of top global 100 companies Focus on verticals: transportation, banking, oil sector major market share european SMEs and public sector 8 million business mobile users *non-audited figures Page 4 France Telecom / Orange Business Services strategic positioning IP Convergence: Voice / data / mobile IT & Telecoms Convergence Be the world leader in IP transformation Be the leader in information and communication systems integration for large companies a global integrated operator delivering outstanding customer experience Page 5 From core to IP transformation and critical applications 2007 2000 end-user proximity sites solutions for IP transformation • mobility • IP telephony • voice and video over IP • network integration services • communications outsourcing • a robust network foundation • application based networking • IPSec VPNs • MPLS IP VPNs • voice VPNs communication critical applications • CRM • unified messaging • advanced collaboration solutions • machine to machine • advanced access to applications •application hosting • security • financial applications time Network Related Services Core Page 6 our portfolio your business needs optimize your communications infrastructure keep your business secure optimize your telephony improve your office communication make your business mobile enhance your businesscritical communication applications networks security telephony collaboration mobility applications professional services outsourcing services Page 7 fixed / mobile convergence strategy Service convergence for clients •One single number •One voicemail, one directory,… •One unique device Service bundling for clients •One contract, one bill, one customer care •Tariff discounts •Multiple devices Fully integrated solutions for SMB Orange Office for business Network convergence driven by operators to achieve cost optimisation BEW multimedia Business Talk 2005 Business Pack 2006 2007 Page 8 2008 track record in the European public sector > Main IP transformation partner for central and local authorities in France > Network and Services provider for Ministries of Foreign Affairs in Europe (Netherlands, Sweden, Norway, Finland, Austria, Germany, France…) > IP transformation for the European Community: Orange Business Services as provider of S-Testa network and security services signed in 2006 and under final deployment > Solutions for Operators in european as well as in emerging countries Page 9 Agenda IP Transformation by Orange Business Services Solutions for Operators in action Page 10 new needs and new opportunities Need of personalized services Increasing role of content and entertainment Communication suite versus traditional voice Multi play and “all you can eat” offers Page 11 the customer experience yesterday contacts list presence contacts list mailbox fixed telephony mail info, games, transactions IM identity identity identity, payment mobile telephony SMS mailbox TV identity, payment identity, payment identity, payment identity, payment presence info, games, transactions presence narrow band fixed broadband mailbox mobile networks identity, payment cable contacts list Page 12 TV set – STB PC presence telephones PC games console contacts list telephones contacts list the customer experience tomorrow: a general trend Page 13 solution for operators: the build, operate and transfer process > the Solutions for Operators offering is a structured process for managing migration into an converged service provider by leveraging the France Telecom/Orange Group expertise - business opportunity assessment: working collaboratively to identify the business opportunity and how to execute the plan - design: network, services, organization, operational systems and business plan - build: infrastructure, operational support systems (OSS), business processes (BSS) - operate: network, service delivery, sales and marketing - transfer: training in network maintenance and support, sales and marketing processes, customer care Page 14 a structured methodology additional / advanced services build (as a project) relationship services operate (1-3 years) Business Opportunity Assessment (BOA) market plan + GTM service roadmap business planning project management network design processes design and impl. staffing / roles and resp technology equipment project management network OSS deployment services deployment applications deployment Page 15 business operations optimized TCO CAPEX + OPEX marketing transfer business partnership Equant distributor domestic provider domestic FS revenue sharing customer satisfaction service management application management billing and invoicing new services roll-out customer care network management KPI technology watch new technology deployment – – – – – training processes CRM tools certification coaching infrastructure mgmt – – – – – training processes OSS tools certification coaching in a nutshell… > we procure, install and deploy all the requisite equipment including routers, switches, billing, OSS and BSS > we provide network design and engineering, network operations staff, process management, sales and marketing, product management, project management and security management > we define processes for order management, trouble management processes and customer service > we transfer our knowledge and experience of product management, customer support, equipment installation and maintenance, order management, trouble management and billing Page 16 a full suite of available networks & services > Next Generation Network (NGN) migration > broadband services rollout and product launch > enterprise IP services > mobility services > fixed and mobile integration > WiFi hotspots > machine-2-machine and telematics Page 17 Solution for Operators in action: Telecom Polska solution build nationwide IP-VPN to the exact specifications of the global Orange Business Services network deploy all the sales to order processes to allow TPSA to run commercial services transfer operations to TPSA once engineers, customer support, account teams and all other staff involved in day-to-day operations have been trained by Orange Business Services Page 18 Solution for Operators in action: Solidere solution build metro-Ethernet metropolitan area network (MAN) in Beirut city center build and operate broadband, IP-VPN, data centre services, IPTV broadcast, online gaming, CCTV systems, WiFi hotspot, video conferencing, customer care transfer operations to Solidere in 2008 once engineers, customer support, account teams and all other staff involved in day-to-day operations have been trained extend the network when new land is reclaimed Page 19 Solution for Operators in Greece: Lannet > The partnership was announced in June 07 with the purpose to support Lannet Communication ambition of becoming the telecom service Provider of Choice in Greece > Orange Business Services will design and build a customized broadband network, triple play ready (data, voice, video) under the Solutions for Operators offering > Solutions for Operators will rapidly bring to market converged communications and innovative new services, enabling Lannet to offer advanced integrated residential, small office and enterprise services through DSL and WiMax access, including the use of Orange’s residential “Livebox” Page 20 France Telecom Group / Orange Business Services a global integrated operator aiming to deliver outstanding customer experience providing proven solutions transforming operators into converged services providers on the leading edge for IP transformation and communication critical applications Page 21 Thank you Page 22